3 Day Blinds Customer Service Representative Reviews | Glassdoor

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3 Day Blinds Customer Service Representative Reviews

Updated Jul 8, 2015

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Found 2 reviews

3.6
StarStarStarStarStar
53%
Recommend to a Friend
100%
Approve of CEO
3 Day Blinds CEO Dave Hall (no image)
Dave Hall
1 Ratings
  1. Helpful (1)

    "Great Work Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 3 Day Blinds full-time for more than a year

    Pros

    3 Day Blinds offers lots of growth opportunities and good benefits. You will not be bored at any role because the company is always evolving.

    Cons

    Unfortunately there is minimal training at the corporate office and we often work strange hours and weekends.

    Advice to Management

    Need more employees to handle customer care needs and follow up on consultations.

    3 Day Blinds2015-07-09
  2. Helpful (10)

    "Customer care rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at 3 Day Blinds full-time for more than a year

    Pros

    Bagels on Fridays and plenty of overtime. Co-workers are great. Team spirit and casual. Location in Irvine.

    Cons

    Pay does not match the work; case management and call center job in one; ridiculous redundancy between computer systems; disrespect from installers, design consultants and upper management. The leads watch your queue while you go to the bathroom and then send another lead to check. Stress level and case load is HIGH, and if you forget something during a monitoring you're "coached". The constant monitoring and... coaching. Every mail is "CC" some manager or VP so watch out. The turn over rate is HIGH HIGH HIGH. Reps come and go because of the case load and stress. One day your rep next to you is at their cubicle and next day they are no longer with the company. Pay is way too low for the responsibility. You must deal with complaints from customers because of the design consultants, installers and shippers. Expect to get yelled and hung up on then the supervisor just compensates the customer and apologizes while you take the next problem phone call.

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    Advice to Management

    Question: why can't you keep employees in your call center? Or just hire new people and hand out xboxes to keep the ones that stay.

    3 Day Blinds2015-06-03
Found 2 reviews