411 Locals Employee Reviews about "customer service"

Pros

My boss was helpful and friendly. The very same I can say for my ex-colleagues and co workers. 411 Locals are putting in a lot of efforts to provide and ensure great and supportive environment for the team. The management is tolerating only friendly attitude and cool manners. And this business approach fully paid off! I can say that my almost 2 years with 411 Locals were my best work experience so far. My role was a customer service representative and there was never a boring day. This position gave me the chance to interact with a lot of customers, mainly small and medium business owners. I enjoyed working with and for them. It was a pleasure for me to manage calls and guide my customers through the process of sales and support. My ex co-workers were very well trained, diverse and knowledgeable.

Advice to Management

New computers and some gadgets for office fus, for eg: a mini drone

Pros

This company has been just the exact thing I needed to jump-start my decent career. I started with 411 Locals as a customer service representative. And this was my first job. They took me right from College with no business experience. As a student, I worked several temporary jobs but I could not count on them. 411 Locals gave me a full blooded work environment experience. Actually, It was an additional education for

Advice to Management

During my stay with 411 Locals I needed more internal training, more seminars and educational materials

Pros

BBB A+ rating - this is the company I am working for. This means high standards for our products, customer service and employee treatment. Actually, we are а Google Partner too. This says even more about us

Advice to Management

golf course team building sounds great to me

Pros

I spent more than 2.5 year with 411 Locals. The role of customer service representative gave me a great career start. From novice I was converted into a professional the field of cold calling and customer care. Sadly, due to family reasons, I had to leave the company and relocate from Las Vegas to neighbouring Los Angeles. However, I am keeping online friendship with my colleagues.
So, few words about the company: Colleagues - great and tolerant people, always available for advice, business help or a glass of beer. Environment - clean and safe. Job - now and then challenging. However, one can always rely on support from their team leader and from experienced fellow workers. Clients - many independent enterprises and new starters.

Advice to Management

More trainings. I think coaching and mastermind groups have to be started. In my opinion this is something that every employer should be doing.

Pros

Over a 90% retention rate.

Prices are a fraction of what most SEO companies offer.

Vast majority of businesses will get onto the first page of business listings in their area, and for valuable key words and phrases, extremely fast. And over time they'll see themselves on the first page for even more phrases, more valuable phrases, and they'll stay there.

They seriously offer a range of services that normally a business owner would have to go to several different agencies to get, all for that for one low starting price. Website, mobile site, YouTube video, that's just a portion of what they offer.

Personalized service. Despite 25,000 customers any customer can get someone on the phone almost instantly during business hours, and unlike a lot of large advertising agencies, their customer service reps truly understand what they are talking about. It's great when you don't need to wait for a manager to get on the line every time.

Advice to Management

Keep working on communicating those benefits, and don't undersell your service, it's a great service.