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8x8

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8x8

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8x8 Reviews

Updated Jan 29, 2023

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Found 775 of over 819 reviews
3.9
72% Recommend to a Friend
8x8 Interim Chief Executive Officer Samuel Wilson
100% Approve of CEO

Found 774 of over 819 reviews

3.9
72%
Recommend to a Friend
100%
Approve of CEO
8x8 Interim Chief Executive Officer Samuel Wilson
Samuel Wilson
6 Ratings

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Being a woman in tech, I only recently started advocating for myself at work about advancement opportunities. Because of this I wanted to ask this question to my male counterparts. When you have 1:1's with your direct reports and talk about career growth / aspirations what is your managers’ response typically? I’d like to gauge how my experience (negative) differs from others. For instance are you met with blockades, enthusiasm, dread, etc?

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Top Review Highlights by Sentiment

Pros
  • "The people are great and love to help me learn as much as I can.(in 86 reviews)
  • "Good benefits at the SJ HQ(in 45 reviews)
  • "This company has a great culture and it starts with Vik.(in 32 reviews)
  • "Leadership is good and knows how to set a vision as well as communicate often.(in 24 reviews)
  • "New tech stack and good pay.(in 23 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of 8x8 and is not affected by filters.

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  1. 5.0
    Current Employee
    Featured Review

    Exceptional leadership across the C-Suite

    Sep 7, 2022 - VP Brand Marketing 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A unified go-to-market story. Strong brand design and story. Culture of transparency. Kind, smart, and incredibly talented people.

    Cons

    Investing in more communications takes time.

    Continue reading
    1 person found this review helpful
  2. 5.0
    Former Employee, more than 3 years

    Good place to work

    Jan 9, 2023 - Senior Software Engineer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Learn applied cutting edge tech Work with a talented team with members in different countries Provide a valuable communications service rivaling larger players Relaxed atmosphere

    Cons

    There were some growing pains as the company scales which have been met skillfully by past and present leadership

    Be the first to find this review helpful
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  4. 4.0
    Current Employee, more than 5 years

    great culture, confused leadership

    Jan 19, 2023 - Sr. Deployment Engineer in Melbourne, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    excellent employee culture. Family first. Everyone usually helpful (not territorial from my experience).

    Cons

    The company dramatically over-spent at the end of the last decade and now is Half a billion in debt. As a result, the stock is in the gutter and management is confused about the best way forward. Lately, we've been seeing a lot of layoffs. Getting rid of the experience talent in favor of keeping new folks (with lower pay rates).

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  5. 2.0
    Current Employee, more than 5 years

    No trust

    Jan 29, 2023 - Channel Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some very good people to work with

    Cons

    Culture is lacking by a wide margin

    Continue reading
    Be the first to find this review helpful
  6. 2.0
    Current Employee

    Account Manager

    Jan 26, 2023 - Account Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Product is good, however support is not great

    Cons

    No support for employees or customers

    Be the first to find this review helpful
  7. 5.0
    Former Employee, more than 3 years

    great

    Dec 29, 2022 - Senior PM in San Jose, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    had a great experience there

    Cons

    too much re org stuff

    Be the first to find this review helpful
  8. 3.0
    Current Employee

    It was better a couple of years ago

    Jan 10, 2023 - Customer Success Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Some great people there but not as many as there used to be

    Cons

    Unreasonable expectations at times for this position

    Continue reading
    Be the first to find this review helpful
  9. 1.0
    Current Employee, more than 3 years

    35 Year Old Company that Needs to Stop Claiming to Be a Start Up

    Aug 2, 2022 - Sales in San Jose, CA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work From Home is supported from a product and policy perspective. Granted, there is no compensation for home office connectivity.

    Cons

    Incredibly toxic environment. No loyalty to dedicated employees, all the money and acclaim goes to the CEO's pals that he's recruited from his old job over the last year. This gang has ruined not only 8x8, but also Fuze, in about a year. Products are no longer competitive, yet company believes they are highly valuable. Support infrastructure is embarrassing. Customers and partners are treated like cattle. 75% of the company claims to be "not customer facing" meaning they do not speak with anyone externally - yet this is a service business? Other than a quarterly all-hands with the C-Suite, there is virtually no department level communication. Most people have absolutely no idea what is going on anymore.

    Continue reading
    17 people found this review helpful
  10. 1.0
    Former Employee, less than 1 year

    Bad work environment and culture

    Nov 18, 2022 - Program Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    remote work opportunities (but you will be the first out of the door) high sign-on equity grants (but you won't stay long enough to get it)

    Cons

    - They force new hires to give positive ratings. So online ratings are not true - You don't have job security at all. Lay-off happens every 6 month if not more frequent - Never heard of work-life balance. If your VP needs something, you will work through night to get things done. - Bad management, if you are not in their circle you will be on the list to be laid off in the next round

    Continue reading
    7 people found this review helpful
  11. 4.0
    Current Employee

    Solid Place

    Nov 30, 2022 - Project Manager in Lynchburg, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people to work with.

    Cons

    Undergoing a lot of change.

    Be the first to find this review helpful
Viewing 1 - 10 of 774 Reviews
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8x8 Reviews FAQs

8x8 has an overall rating of 3.9 out of 5, based on over 819 reviews left anonymously by employees. 72% of employees would recommend working at 8x8 to a friend and 62% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.

According to anonymously submitted Glassdoor reviews, 8x8 employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at 8x8. This rating has decreased by -3% over the last 12 months.

72% of 8x8 employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated 8x8 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at 8x8 to be benefits, career development, culture and the cons to be work life balance, senior leadership, management.

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Company Updates

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8x8

1 days ago

Product News
With the 8x8 eXperience Communications Platform, we're empowering organizations to connect every employee, delight every customer, & become more agile through one #cloud platform for every #communications experience. Learn about 8x8 #XCaaS: https://bit.ly/3AkSgkm #UCaaS #CCaaS
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Integrated contact center, voice, video, chat, and APIs.
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8x8

43 days ago

Company News
For the 11th year in a row, 8x8 has been recognized as a Leader in the Gartner® Magic Quadrant™ for #UCaaS, Worldwide! Get the report to learn how 8x8 is enabling organizations to bring together employee and customer #communications on a single global, reliable platform that easily integrates with enterprise applications: https://bit.ly/3HIsOcW #XCaaS #EX #CX #IT
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