8x8 Reviews | Glassdoor

8x8 Reviews

Updated August 9, 2017
141 reviews

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3.8
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Vik Verma
79 Ratings

141 Employee Reviews

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Pros
  • Company is growing, so great growth opportunities for growing your career (in 9 reviews)

  • Great people throughout the company (in 10 reviews)

Cons
  • Time difference with US makes work/life balance hard (in 8 reviews)

  • Typical growing pains of a organisation but plenty of opportunity with this too (in 8 reviews)

More Pros and Cons

  1. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager/Implementation Consultant in San Jose, CA
    Former Employee - Project Manager/Implementation Consultant in San Jose, CA
    Positive Outlook

    I worked at 8x8 (More than a year)

    Pros

    There's room to move up.

    Cons

    Not many cons about this company.


  2. "Growing and interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Very interesting, complicated distributed technology.
    Lots of non trivial problems to solve.
    Great group of people in UK/RO.
    SJ is rapidly changing.

    Cons

    Some low performers that still didn't get the message.
    Stock didnt go up this year.

    Advice to Management

    Eliminate low performers faster.

  3. Helpful (1)

    "Good Company, lots of competition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Positive Outlook

    I worked at 8x8 full-time (More than a year)

    Pros

    Lots of company perks, lunches, parties, gatherings

    Cons

    Very competitive market, was challenging for a sales rep

    Advice to Management

    Drop the fees that are added to the quotes that are purely for the company


  4. Helpful (1)

    "Fun atmosphere that can feel like a start up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time

    Pros

    Growing business with tons of potential opportunities. Very fun and exciting atmosphere. Great people throughout the company. Really knowledgeable staff and management willing to help you grow and express yourself in the process. Free snacks and Wednesday lunches are a nice touch. Welcoming atmosphere.

    Cons

    HR support is lacking, many of them have individual topics they cover, but lack in a lot of resources, help and information that a company of this caliber needs. Communication department to department and management to staff can sometimes feel like you are finding out about something two weeks too late. Some staff act on emotion more than they should in a business setting.

    Advice to Management

    Internal training and HR promotion should be company wide and needs to be expanded. Many people feel voiceless with some of the potential releases when they have tips / tricks / advice. HR really needs to be given training courses and be more involved and knowledgeable when handling certain situations and for preventative issues in the future - this is the companies biggest set back with their growth.


  5. "Great Colleagues Good Promise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than 5 years)

    Pros

    + Great core product
    + Good cohesion across departments
    + Welcoming culture
    + Fairly transparent management
    + Decent Benefits

    Cons

    - Low pay for the bay area
    - Hit and miss support from HR and Upper management
    - Bumpy product launches with lack of engagement from all stakeholders
    - Disconnect between marketing/sales

    Advice to Management

    There has been some improvement towards product launches and marketing/sales disconnect lately, they need to keep moving on that path. In order to keep better talent pay needs to be increased as well.


  6. "Startup environment in a public company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Java Engineer in San Jose, CA
    Current Employee - Java Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Proprietary technology (132 patents), in a relatively untapped $50 billion market, great leadership, room for growth.

    Cons

    Infrastructure working to catch up with company growth.

    Advice to Management

    Try and maintain the company culture as we grow.

    8x8 Response

    Jul 10, 2017 – Chief Executive Officer

    It takes all of us, each contributing our unique skills and talents. I am very proud of the culture we have created here at 8x8. I am committed to providing employees with the tools and training... More


  7. "Overall good Company to work for, plenty of room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than 5 years)

    Pros

    • CEO is transparent and accountable. His vision/strategy has been consistent.
    • Executive staff friendly and approachable, with open door policy.
    • Fun company culture.
    • Outstanding work/achievements consistently recognized (see Cons as well).
    • Company has made a commendable effort to bring in “new blood” to get different perspective on
            products and internal processes.

    Cons

    • Internal decisions such as moving SMB Sales and Finance outside of HQ made in
            haste and is nonsensical. Basically, an arm of the Company was cut off to better
            serve the other arm.
    • New CMO is the proverbial bull in china shop. She has quickly made numerous asks
            without regard to how it impacts other departments. A “me first” mentality, which
            contradicts CEO/CFO vision for company culture.
    • Same few departments every quarter are recognized for achievements. Marketing,
           which has historically under performed (spend vs. ROI), consistently gets recognized
           for simply doing their job (ex-set up one trade show).
    • HR has failed to get longer tenured managers in line with executive’s vision of how to
            treat and lead employees after promising to do so about a year ago.

    Advice to Management

    Raise the bar for Sales and Marketing to be more in line with Deployment and R&D. Rectify the fact that longer tenured managers use decades old/previous regime management style. Explicitly encourage cross department cooperation. Find a way to get people working and accomplishing goals without being locked up in meetings and conference rooms all day long, day after day.

    8x8 Response

    Jul 10, 2017 – Chief Executive Officer

    With growth comes change and we are most definitely growing. This means that all of us are constantly working to improve and refine internal systems, tools, training, processes and infrastructure... More

  8. "Solid Technology + Execution + Experience = Company ready to disrupt the market"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Transparency of information from the CEO down
    Clear direction and execution plan
    Building global team with world class processes
    Solid financial execution and management
    Lots of opportunity to grow career

    Cons

    At times solid performers are not properly recognized
    Benefits are very standard
    At times decisions are made to meet financial goals that are not strategic

    Advice to Management

    Vending machines? Let's get with the rest of silicon valley and actually have a stocked break room. Need to spend more on company events, gifts, and employee recognition. Keep up the investment in modernizing tools.

    8x8 Response

    Jul 10, 2017 – Chief Executive Officer

    Fostering and maintaining a collaborative team environment is key to our success at 8x8. I am constantly challenging myself and our team to create an environment that reinforces our value of “play... More


  9. Helpful (2)

    "Great Products, People and Executive Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Executive Management is very visible and accessible.
    Company poised for high growth.
    Management trusts and empowers employees to effect change.
    It's fun to work at a company where the product is Best in Class!

    Cons

    With growth comes change, so lots of changes. Not necessarily a bad thing but be prepared to work quickly and creatively. You cannot wait for someone to figure it out for you if you want to be successful.

    Advice to Management

    The products that the people here create are amazing! So are the people. Whenever you look at your strategic planning, keep in mind corporate culture and work environment. Don't just settle for this being a great place to work... strive to make it the best place to work.

    8x8 Response

    Jun 28, 2017 – Chief Executive Officer

    Thank you for your input. I agree, we do have amazing people who share common values! Thanks to them, I believe we can continue to grow our business while maintaining a close knit, collaborative... More


  10. Helpful (1)

    "Positive work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    High-energy atmosphere
    Positive teamwork environment
    Hands-on leadership that values individual ideas and innovation

    Cons

    Ability to respond to rapid environmental changes could be quicker

    Advice to Management

    Keep hiring smart, innovative folks to keep the momentum going

    8x8 Response

    Jul 10, 2017 – Chief Executive Officer

    You are right, things are moving quickly and we are on a sharp growth curve. We have to find the right mix between process and flexibility. I am big fan of bringing in smart new people into the... More


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