8x8 Reviews | Glassdoor

8x8 Reviews

Updated May 9, 2018
169 reviews

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3.8
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Vik Verma
88 Ratings

169 Employee Reviews

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Pros
Cons
  • Horrible work life balance- paid hourly & you need to be there to get the leads so overtime is pretty much required to have a chance at meeting quota (in 10 reviews)

  • Typical growing pains given the industry (in 9 reviews)

More Pros and Cons

  1. Helpful (3)

    "SMB Account Manager"

    StarStarStarStarStar
    Current Employee - Account Manager SMB in San Jose, CA
    Current Employee - Account Manager SMB in San Jose, CA

    I have been working at 8x8 full-time (More than 3 years)

    Pros

    - Best Management team I have ever worked for, bar none.
    - Management goes above and beyond for employees that "want" to succeed. Keyword..."WANT" I noticed a couple "ex-employees" bad mouth the sales team, but the reality is, they are ex-employees for a reason. In the 3 years that I have worked here, I can count on one hand the amount of employees that I have actually left the sales team willingly. As a matter of fact, some that have left have come back to rejoin the team. Majority of the time, sales reps are let go due to lack of performance. I have worked in sales for many different industries/companies and I have never worked for a management team that truly sincerely wants to see all their reps succeed. They give struggling reps many chances to improve themselves before actually resulting to letting them go.
    - Open Door. I love how management makes everyone feel that they can voice their opinions even if it's not a good one. Most companies make you feel that you have no voice or say, but here we are able to give our feedback anytime. The process in which we function as a sales team is mostly created from everyone's feedback and opinions. Other companies I have worked for would only pretend to listen but never really took your words into consideration.
    - As a sales team, we are constantly being taken care of. Whether its donuts every Thursday or full on lunches every Wednesday, management is always making sure we are happy. We receive all kinds spiffs for outstanding performance, sometimes daily. Most quota driven positions I've held in the past, never gave extra spiffs for exceeding daily/weekly/monthly goals. You either hit your goal or you don't and that's it, but not at 8x8.

    At the end of the day, I personally have contemplated on whether I could get a better job or seek higher pay elsewhere. Yes, money is important and we all want it, but for me personally if you want a job that pays well especially if you're an over achiever and you're also seeking for a great work-life balance, 8x8's sales team is the place to be.

    Cons

    - I would like to see us get a little more aggressive with marketing /advertising. Not a lot of people have ever heard of 8x8.
    - Support for our customers could use some work as well. I know its easier said than done, but once we get to where I know we will be, it will only make us as a company that much stronger.

    Advice to Management

    Keep up the Amazing work!


  2. Helpful (2)

    "Great company with growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time

    Pros

    Product, Growth potential, Leadership, Benefits

    Cons

    Process issues, Too many layers

    Advice to Management

    Open feedback loops. Estaff only hears what leadership wants them to hear

  3. Helpful (5)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in San Jose, CA
    Former Employee - Technical Support Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    Free food every Wednesdays, but the food is very unhealthy

    Cons

    Weak Benefits. Support that has been there for years. Lack of growth and incompetent mgmt.

    Software is horrible and instead of correcting the issue, it gets passed around until the customer gives up or cancels.

    Advice to Management

    .


  4. Helpful (3)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    - Continuous support from upper management
    I have been working at 8x8 for 2 years now and not once have I felt left behind. This is largely due to not only management support but upper management constantly helping remove any barriers to success.

    - Shaking the market
    I have worked for large multi-billing dollar companies and I have never seen such commitment and investment into this technology from a single player. New products and new market approach seems to be 8x8's forte.

    - "Flexibility" to control your own growth
    Always able to be the driver. The company provides the sales team with everything needed to be successful. We even get leads handed to us, no cold calls ever! Never once did I feel like I didn't know what I was doing or was set-up to fail. I didn't know companies like this existed...

    Cons

    - Marketing / Advertising
    8x8 does a great job attacking smaller markets on a micro level but we lag national brand recognition. Once this is successful, this company will explode.

    Advice to Management

    - Continue supporting sales
    The biggest surprise is to see how committed management is to helping sales close. I have had multiple deals that seamed impossible to close end up choosing 8x8 because management intervention.

    - Recognition
    I have always been recognized for performance and helping others on the floor. Please keep that the culture as it really kept me motivated.

    - Sales Sales Sales
    Find a way to protect us from tasks non-related to sales


  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 8x8 full-time (Less than a year)

    Pros

    A fun environment to work in, lots of learning and growth opportunity.

    Cons

    None that I can think of right now.


  6. Helpful (15)

    "Unvarnished truth - don't believe the "planted" reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than 3 years)

    Pros

    Pros:

    Location by the SJ airport, good for South Bay people. Bonus points if you like dirty, dingy offices that were built in the 80's and not updated.

    Cons

    Cons:

    Here's the unvarnished truth on 8x8:

    Mrktg: In shambles. CMO has no idea what she is doing. Changes her mind on strat and org structure almost weekly. Morale is terrible in this group since she's also know to openly berate her team.

    Eng: 8x8 has been around for decades so much of the code was written in the stone ages. Code has more bugs than a Louisiana swamp, many aren't being addressed due to staff shortages.

    Customer Support: Understaffed and overworked due to buggy product that is rushed to market before it is ready. Hard working team but morale is waning.

    Accounting/Finance: Tons of turnover in last 12 months. One person left after 2 weeks, one after 2 months.

    Sales: Never met a bookings target they couldn't miss. See lack of Marketing strategy and buggy product above. Customers want Ring Central.

    CEO team: Claim to have the best product stack in the business but can't explain why 8x8 growing slower than market and slower than major competitor Ring. Can't explain why if 8x8 has best product and is a "game changing" technology why CEO is trying to sell the company. 8x8 has been around for decades but never invested in current systems or technology and now is desperate to catch up but the silos and horrible culture are holding it back. They talk a good story during the interviews but once you pull back the curtain you see how unbelievably dysfunctional this place is.

    Pay and benefits are below market. Read the fine print on benefits and you'll see they play games with new employees and benefits are not as advertised.

    Advice to Management

    -Take off the rose colored glasses and address the internal challenges and dysfunction. Stop talking about $50 stock price, it's delusional.
    -Dress, and act, like professional executives.


  7. Helpful (3)

    "Right Intentions Right Thinking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - No Comment
    Current Employee - No Comment
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 (Less than a year)

    Pros

    CEO is big on investing in people
    A CEO that genuinely cares
    Dynamic of the company is build for people who want to lead and help make changes.
    This is the place where if you have a good idea you can make it happen
    A stock that is extremely undervalued so there is an upside with the company seeing the need to invest in good people and grow.

    Cons

    Lack of process
    Things can take longer to get done because of disorganization.
    Company has been around for 30 years and there are
    People who do not wish to adopt to change and are coasting
    Place is not for everyone. If you need structure this isn’t the place for you.

    Advice to Management

    Continue to listen to your people
    Hold people accountable and remove the dead weight
    Reward people who are trying to excel this organization.
    Reform sales compensations for stronger incentives for over achievers

  8. Helpful (8)

    "Worst Management in VOIP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in San Jose, CA
    Current Employee - Sales Associate in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 8x8 part-time (More than 3 years)

    Pros

    Dog eat dog atmosphere. Some management will pin the blame on employees for their failures. Visa holders worked many hours with no incentives. If you speak up you will be ostracized. Some department heads are bosses and not leaders. Seen very good employees leave because of this.

    Cons

    No training, no time to learn new things, Unecessarily stressful.


  9. "Big market strong leadership team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    The communication and collaboration market is heating up! Lots of growth potential - and 8x8 has the right Team and tech to capture the market.

    Cons

    The market is rewarding growth and the company needs to be faster to invest instead of storing cash.

    Advice to Management

    Vik is a strong asset - regular town halls with Vik!


  10. Helpful (3)

    "Great upside potential"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time

    Pros

    Excellent potential for growth with increasingly robust technology in a market that is less than 10% penetrated by the entire industry

    Cons

    8x8 doesn't engage in enough brand awareness activity. Undervalued as a result.

    Advice to Management

    Additional focus on getting our name in front of the world would not only drive business but show employees that we are confident in our brand.


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