8x8 Reviews | Glassdoor

8x8 Reviews

Updated July 14, 2018
171 reviews

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3.6
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Vik Verma
88 Ratings

171 Employee Reviews

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Pros
  • "Company is growing quickly and leadership is approachable" (in 11 reviews)

  • "Lots of great people to work with at all levels of the organisation" (in 13 reviews)

Cons
  • "Horrible work life balance- paid hourly & you need to be there to get the leads so overtime is pretty much required to have a chance at meeting quota" (in 10 reviews)

  • "Typical growing pains of a organisation but plenty of opportunity with this too" (in 8 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great company culture - true cloud company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Engineer in New York, NY
    Current Employee - Sales Engineer in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    The company culture is really great. The products are solid. Executive Team listens and is very transparent. Very talented people. Company products are integrated and PLMs listen to the field.

    Cons

    Too much focus on competition. Past under investment into technology caused a lot of issues in many parts of the company.

    Advice to Management

    Focus on channel partners and making sure we deliver on the strategy!
    Execution will be key here.


  2. "Incredible marketplace opportunity, but currently lost at sea"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deployment
    Former Employee - Deployment
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 8x8 (More than a year)

    Pros

    - Outstanding opportunity in the marketplace. Marketplace is hungry for the technology, and this company is doing moderately well despite the technical limitations and flaws within the product.
    - Location is decent, near SJ airport.
    - Food- Not many restaurants within walking distance, but they accommodate by bringing in food trucks daily to allow for easily purchasing lunch. They do also provide free lunch 1 day a week, but it seems to be the same 4 or 5 things rotating through. Not much variety.

    Cons

    - Poor work/life balance for customer facing roles. Constant product failures leads to long hours, and an abundance of escalations
    - Cross functional reliability- people operate within their own little bubbles, often refusing to assist to make things right for the customers.
    - The lack of accountability across the organization is appalling.
    - Incredible political teams. Backstabbing is rampant. No sense of strong culture.

    Advice to Management

    - Hold people accountable.
    - Don't get so stuck in your old ways because some of the same leadership has been around for over a decade.
    - In a company who's core product allows people to work from anywhere, the lack of work from home flexibility is laughable.

  3. "Network Operations Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Operations Engineer in San Jose, CA
    Current Employee - Network Operations Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Good Work Place and good work ethics in the team.

    Cons

    Lots of room to improve for management.

    Advice to Management

    Lots of room to improve and grow.


  4. Helpful (13)

    "Don't touch this place with a 10ft pole!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in San Jose, CA
    Current Employee - Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    A few very good people do work here.

    Cons

    DO NOT waste your time at this career killing company. I joined this place due to reputation of R&D leader, big mistake! I wish I had researched the product and market first!
    *No ethics or courage from CEO or staff. Backstabbing is rampant.
    *Constantly playing catch up to competition means no clear strategy.
    *Finger pointing all around the company. Zero accountability even though they preach it in their "mission statement"
    *Bloated Senior Management org structure.
    *Outdate processes and internal applications. Management is proud to boast the best software applications from 1999!
    *Horrible internal politics starting at the top and works its way down the org. Speak up and you are gone! CEO only wants yes-men and yes-women around him. Don't point out the dysfunction of any of his favorites, or you're gone!
    *Rampant dysfunction and mismanagement! Look at our recent earnings call!
    *Company is desperate because competition is winning the battle handily.

    Advice to Management

    Stop obsessing over Ring! Stop showing us your slides telling us how we are beating them while in reality they are beating us! Address the ACTUAL problems head on and with courage! Hint: The problem IS the product (and YOU!)


  5. Helpful (3)

    "Great company with growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time

    Pros

    Product, Growth potential, Leadership, Benefits

    Cons

    Process issues, Too many layers

    Advice to Management

    Open feedback loops. Estaff only hears what leadership wants them to hear


  6. Helpful (11)

    "Stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in San Jose, CA
    Former Employee - Technical Support Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    Free food every Wednesdays, but the food is very unhealthy

    Cons

    Weak Benefits. Support that has been there for years. Lack of growth and incompetent mgmt.

    Software is horrible and instead of correcting the issue, it gets passed around until the customer gives up or cancels.

    Advice to Management

    .


  7. Helpful (3)

    "SMB Account Manager"

    StarStarStarStarStar
    Current Employee - Account Manager SMB in San Jose, CA
    Current Employee - Account Manager SMB in San Jose, CA

    I have been working at 8x8 full-time (More than 3 years)

    Pros

    - Best Management team I have ever worked for, bar none.
    - Management goes above and beyond for employees that "want" to succeed. Keyword..."WANT" I noticed a couple "ex-employees" bad mouth the sales team, but the reality is, they are ex-employees for a reason. In the 3 years that I have worked here, I can count on one hand the amount of employees that I have actually left the sales team willingly. As a matter of fact, some that have left have come back to rejoin the team. Majority of the time, sales reps are let go due to lack of performance. I have worked in sales for many different industries/companies and I have never worked for a management team that truly sincerely wants to see all their reps succeed. They give struggling reps many chances to improve themselves before actually resulting to letting them go.
    - Open Door. I love how management makes everyone feel that they can voice their opinions even if it's not a good one. Most companies make you feel that you have no voice or say, but here we are able to give our feedback anytime. The process in which we function as a sales team is mostly created from everyone's feedback and opinions. Other companies I have worked for would only pretend to listen but never really took your words into consideration.
    - As a sales team, we are constantly being taken care of. Whether its donuts every Thursday or full on lunches every Wednesday, management is always making sure we are happy. We receive all kinds spiffs for outstanding performance, sometimes daily. Most quota driven positions I've held in the past, never gave extra spiffs for exceeding daily/weekly/monthly goals. You either hit your goal or you don't and that's it, but not at 8x8.

    At the end of the day, I personally have contemplated on whether I could get a better job or seek higher pay elsewhere. Yes, money is important and we all want it, but for me personally if you want a job that pays well especially if you're an over achiever and you're also seeking for a great work-life balance, 8x8's sales team is the place to be.

    Cons

    - I would like to see us get a little more aggressive with marketing /advertising. Not a lot of people have ever heard of 8x8.
    - Support for our customers could use some work as well. I know its easier said than done, but once we get to where I know we will be, it will only make us as a company that much stronger.

    Advice to Management

    Keep up the Amazing work!

  8. Helpful (3)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Jose, CA
    Current Employee - Account Executive in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    - Continuous support from upper management
    I have been working at 8x8 for 2 years now and not once have I felt left behind. This is largely due to not only management support but upper management constantly helping remove any barriers to success.

    - Shaking the market
    I have worked for large multi-billing dollar companies and I have never seen such commitment and investment into this technology from a single player. New products and new market approach seems to be 8x8's forte.

    - "Flexibility" to control your own growth
    Always able to be the driver. The company provides the sales team with everything needed to be successful. We even get leads handed to us, no cold calls ever! Never once did I feel like I didn't know what I was doing or was set-up to fail. I didn't know companies like this existed...

    Cons

    - Marketing / Advertising
    8x8 does a great job attacking smaller markets on a micro level but we lag national brand recognition. Once this is successful, this company will explode.

    Advice to Management

    - Continue supporting sales
    The biggest surprise is to see how committed management is to helping sales close. I have had multiple deals that seamed impossible to close end up choosing 8x8 because management intervention.

    - Recognition
    I have always been recognized for performance and helping others on the floor. Please keep that the culture as it really kept me motivated.

    - Sales Sales Sales
    Find a way to protect us from tasks non-related to sales


  9. Helpful (25)

    "Unvarnished truth - don't believe the "planted" reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than 3 years)

    Pros

    Pros:

    Location by the SJ airport, good for South Bay people. Bonus points if you like dirty, dingy offices that were built in the 80's and not updated.

    Cons

    Cons:

    Here's the unvarnished truth on 8x8:

    Mrktg: In shambles. CMO has no idea what she is doing. Changes her mind on strat and org structure almost weekly. Morale is terrible in this group since she's also know to openly berate her team.

    Eng: 8x8 has been around for decades so much of the code was written in the stone ages. Code has more bugs than a Louisiana swamp, many aren't being addressed due to staff shortages.

    Customer Support: Understaffed and overworked due to buggy product that is rushed to market before it is ready. Hard working team but morale is waning.

    Accounting/Finance: Tons of turnover in last 12 months. One person left after 2 weeks, one after 2 months.

    Sales: Never met a bookings target they couldn't miss. See lack of Marketing strategy and buggy product above. Customers want Ring Central.

    CEO team: Claim to have the best product stack in the business but can't explain why 8x8 growing slower than market and slower than major competitor Ring. Can't explain why if 8x8 has best product and is a "game changing" technology why CEO is trying to sell the company. 8x8 has been around for decades but never invested in current systems or technology and now is desperate to catch up but the silos and horrible culture are holding it back. They talk a good story during the interviews but once you pull back the curtain you see how unbelievably dysfunctional this place is.

    Pay and benefits are below market. Read the fine print on benefits and you'll see they play games with new employees and benefits are not as advertised.

    Advice to Management

    -Take off the rose colored glasses and address the internal challenges and dysfunction. Stop talking about $50 stock price, it's delusional.
    -Dress, and act, like professional executives.


  10. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at 8x8 full-time (Less than a year)

    Pros

    A fun environment to work in, lots of learning and growth opportunity.

    Cons

    None that I can think of right now.


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