8x8 Reviews | Glassdoor

8x8 Reviews

Updated March 21, 2019
252 reviews

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3.9
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Vik Verma
118 Ratings

Employee Reviews

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Pros
  • "The company is growing and there is a great Fast Start program to on-board new employees" (in 16 reviews)

  • "Lots of great people to work with at all levels of the organisation" (in 16 reviews)

Cons
  • "hard to maintain work-life balance" (in 13 reviews)

  • "Typical growing pains given the industry" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (9)

    "This is not just a Company, it is a Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than 3 years)

    Pros

    The most important thing you need to know is that 8x8 has a very distinct culture. Introvert or Extrovert, Tech or Non-Tech, new in career or seasoned veteran, individual contributor or people manager, this is a fast paced, energized and very fluid environment. It is also a place where you can own your success and career path.

    If you are driven, self motivated and able to navigate around issues, big and small, and have a fire in your belly to grow in your profession and career, you will do very well here. If you need an organized play book and a clear map of where you need to go and how to do it, you will most likely struggle.

    This is a highly self aware and collaborative environment. Very few jerks (although every company has some, there seem to be a lot fewer here then other places I’ve worked) and some wicked smart people who actually take pride in their work and care about their contribution to the overall success of the Company. Our Leadership is present and as transparent as legally allowed :-)

    This is not the place for everyone. But if you are up to the challenge, this is an amazing place and an incredible opportunity.

    Cons

    The can be ambiguity and as a 8x8 grows, it means that new systems, applications and processes are introduced. Some have better roll-outs and training than others. It's a lot of change so to call the environment dynamic would be an understatement. Not sure this is a con since this is all being done to help the Company grow and achieve a higher level of operational efficiency. It can be confusing and at times frustrating but the end result seems to be worth the effort.

    Advice to Management

    Keep doing what you are doing with the All Hands, QBRs, announcements and messaging. It is easy to lose sight of the big picture and to know about all of the 'wins' when you have your are so focused on your small part of the puzzle. This constant communication is motivating and essential to helping all of us keep our eye on the prize.

    One of the Company Values is 'We Develop Our People'. I see a lot of people who are give great opportunities to grow, take on more responsibilities and get promoted. I don't see that there are good training and mentor programs though. This type of investment in people you are promoting is not just helpful for their success but has great pay off downstream. I know there is a lot to do as we continue to grow our product and customer base but I think this is worthy of the time and investment.

    Most of all, don't muck with the Culture. This is a Fun, Engaging and Mentally Stimulating environment where everyone has the opportunity to contribute, grow and advance. Please don't lose sight of that as the Company grows and matures.

    8x8 Response

    Oct 30, 2018 – Recruiting Professional

    Thank you for your thoughtful and detailed feedback. We are excited to hear you are enjoying your time here at 8x8. Your description of our culture is pretty much spot on. We definitely encourage a... More


  2. Helpful (3)

    "Play to win"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    1. Extremely well thought out product
    2. Lots of amazing talent
    3. Tremendous Growth prospects
    4. Fast paced
    5. Amazing opportunities

    Cons

    1. Attrition bcoz of fast pace.
    2. 401k not competitive
    3. Way too chaotic bcoz of fast pace.

  3. Helpful (5)

    "No direction despite too many directors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than 5 years)

    Pros

    Good product
    Decent branding
    Tremendous potential for business to grow

    Cons

    Lack of vision/good management
    Too many directors pulling the company in different directions

    Advice to Management

    Please invest in the right people at the grass-root level rather than spending excessively on Directors and VPs.


  4. Helpful (6)

    "Process overhead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Salary is decent,
    Manager is good
    Friendly atmosphere

    Cons

    Zero work life balance, 70hrs work week.
    Too much process overhead
    8x8 PMO is terrible, PMO is killing the company
    Too many status meetings
    This company is literally run by the PMO guy

    Advice to Management

    Stop heavy handed process
    Send the PMO team on a long vacation
    Allow engineering team to work on new ideas


  5. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Support Representative in Minneapolis, MN
    Current Employee - Customer Support Representative in Minneapolis, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Open/friendly environment, humble executives who get to know their employees and introduce themselves to them, benefits such as free food and snacks, opportunity to grow, and pretty laid back work environment as long as you're getting work done.

    Cons

    Too much focus on competition and majority of employees are with the company less than 3 years.

    Advice to Management

    I would advise for company to focus more on their growth and satisfying/obtaining new customers and rarely even bring up competition. When competition is always brought up, it brings down current employees morale and shows our weakness.


  6. Helpful (3)

    "X for the win!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 (More than 3 years)

    Pros

    Great culture
    Awesome technology
    Open door policy
    Perks

    Cons

    We are fast at making decision but could be a little faster in some areas.


  7. Helpful (1)

    "Loving it!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Escalation Engineer
    Current Employee - Field Escalation Engineer

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Great people, great environment, great work/life balance

    Cons

    Pay scheme should be increased for quality people

    Advice to Management

    Focus on the quality people you have and pay better

  8. Helpful (1)

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    great culture, free food on Wednesdays, free snacks, free fitness classes, unlimited PTO

    Cons

    none that I can think of!


  9. Helpful (1)

    "4.5 Stars!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Operations Analyst in San Jose, CA
    Current Employee - Sales Operations Analyst in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Every FTE now gets stock
    Company is growing very rapidly
    Good Compensation
    Allowed to work remotely

    Cons

    Some departments are going through a re-org causing job insecurity


  10. Helpful (1)

    "Open , competitive and growing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Jose, CA
    Current Employee - Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Very open culture to foster engagement ; management is super focussed on employee engagement and growth in alignment with company growth objectives; awesome opportunities for career growth, creating impact and grow with the organization.

    Cons

    Free food provided for one day a week , not all days
    Paid memberships to tech community (e.g acm , ieee) or free subscriptions to online books (e.g safari online) are not provided yet.