8x8 Reviews | Glassdoor

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8x8 Reviews

Updated February 21, 2018
163 reviews

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3.8
StarStarStarStarStar
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Vik Verma
91 Ratings

163 Employee Reviews

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Pros
  • Company is growing quickly and leadership is approachable (in 11 reviews)

  • 8x8 is growing at a terrific rate and we have been busy all year recruiters some great people for this organisation (in 12 reviews)

Cons
  • Horrible work life balance- paid hourly & you need to be there to get the leads so overtime is pretty much required to have a chance at meeting quota (in 10 reviews)

  • Typical growing pains of a organisation but plenty of opportunity with this too (in 8 reviews)

More Pros and Cons

  1. Helpful (1)

    "Good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Jose, CA
    Current Employee - Senior Software Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Lots of things to do, lots of projects. Team that is growing and trying to figure out the future.
    Happy times in integrations team :)

    Cons

    Some legacy components that need to be cleaned up in the next few months.

    Advice to Management

    We need more people :)


  2. Helpful (3)

    "Right Intentions Right Thinking."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - No Comment
    Current Employee - No Comment
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 (Less than a year)

    Pros

    CEO is big on investing in people
    A CEO that genuinely cares
    Dynamic of the company is build for people who want to lead and help make changes.
    This is the place where if you have a good idea you can make it happen
    A stock that is extremely undervalued so there is an upside with the company seeing the need to invest in good people and grow.

    Cons

    Lack of process
    Things can take longer to get done because of disorganization.
    Company has been around for 30 years and there are
    People who do not wish to adopt to change and are coasting
    Place is not for everyone. If you need structure this isn’t the place for you.

    Advice to Management

    Continue to listen to your people
    Hold people accountable and remove the dead weight
    Reward people who are trying to excel this organization.
    Reform sales compensations for stronger incentives for over achievers

  3. "Big market strong leadership team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    The communication and collaboration market is heating up! Lots of growth potential - and 8x8 has the right Team and tech to capture the market.

    Cons

    The market is rewarding growth and the company needs to be faster to invest instead of storing cash.

    Advice to Management

    Vik is a strong asset - regular town halls with Vik!


  4. Helpful (2)

    "Great upside potential"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time

    Pros

    Excellent potential for growth with increasingly robust technology in a market that is less than 10% penetrated by the entire industry

    Cons

    8x8 doesn't engage in enough brand awareness activity. Undervalued as a result.

    Advice to Management

    Additional focus on getting our name in front of the world would not only drive business but show employees that we are confident in our brand.


  5. Helpful (2)

    "Good place, growing with interesting problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    People
    Environment
    Very fast change due to new Marketing/Products/Sales execs
    Huge market

    Cons

    Lots of legacy in tech and legacy people that need to be taken out.
    Chaos due to multiple geo locations.
    Lower pay compared to rest of Valley

    Advice to Management

    Pay market rate
    Remove more dead wood faster


  6. "Personal Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tier II Technical Support Engineer in San Jose, CA
    Current Employee - Tier II Technical Support Engineer in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than 3 years)

    Pros

    Excellent work environment, continuous training, opportunities to grow.

    Cons

    Disconnection between some departments, specially support and engineering.

    Advice to Management

    Keep up the good work.


  7. Helpful (9)

    "Run, Forest, Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Great people, especially those who have been with the company for at least two years or more.
    Company is growing
    Free lunch Wednesdays
    Free breakfast Fridays
    Snacks throughout the week
    Dental and Eye premiums covered 100%, but don't start until the 1st of the following month after your start date.
    Fast Start program to get new hires up to speed on the company's products and vision.
    Execs all sit in the open office environment just like everyone else.
    Letter of intent has been signed for a new building being built right next to Avaya Stadium.

    Cons

    Company has been around for 30 years, but runs like a start-up.
    Management/Upper management very demanding and condescending.
    Have unrealistic expectations to be achieved in an even more unrealistic time frame.
    Very chaotic and noisy open work environment.
    Constant fires, line down, production bugs, etc.
    No standard in terms of software, tools and versions being used across teams and geos.
    No work/life balance.
    Health benefit options not the greatest.
    401k matching not the greatest either.
    Lots of restrictions in terms of sick days, when you get them and when they can be used.
    Can only borrow ahead 1 day for PTO, rest will have to taken as unpaid leave if you don't have enough to cover.
    CEO expects employees to put the company first, team second, and themselves third.

    Advice to Management

    Focus on building quality software over trying to deliver as fast as you can. Rome was not built in a day. Quality takes time, and you need to hire people with the right skills for the job you want done instead of just throwing good people into unfamiliar territory and expecting them to sink or swim.

  8. Helpful (5)

    "Very Dysfunctional & Unhealthy work Environment!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in San Jose, CA
    Former Employee - Account Executive in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at 8x8 full-time (More than 3 years)

    Pros

    Location is about only positive thing here! Located near airport- but Lots of commute traffic. Building on 1st street is newer & has a lot of light

    Cons

    I worked in SMB Sales, with the most dysfunctional group -including supervisor & managers. Constant yelling & cursing throughout office. It was difficult to have conversations with the yelling or laughing loudly on sales floor- very unprofessional environment. Horrible work life balance- paid hourly & you need to be there to get the leads so overtime is pretty much required to have a chance at meeting quota. Employees there are unhappy about their jobs & they put down their work constantly. Unhealthy environment-long hours+They feed you junk food and cans of lots of energy drinks at end of month so you can work even longer hours. Pay is not competitive. Meeting quota is stressful. Departments are not cohesive. Do NOT recommend Sales SMB at all.! Save your time, health and sanity & look elsewhere!

    Advice to Management

    Take some courses on HOW to be A PROFESSIONAL-leader. Cussing should never be acceptable on Sales floor while your AE’s are trying to close deals.


  9. Helpful (8)

    "Politics over talent. Stay away!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Jose, CA
    Current Employee - Technical Support Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Free food every Wednesday, street fighter arcade, hmm that's about it. The co-workers are helpful seeing as how they have been doing the same job for 6 years.

    Cons

    Management has no clue about anything. Agents are completely politically promoted. The tech is trash! Support tries but it's too much to troubleshoot. Executive team is clearly going to sale, which is probably best. Pay is rubbish. Did I mention the technology is trash?

    Advice to Management

    Go do something else.


  10. "I found my work home at 8x8"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (Less than a year)

    Pros

    Outstanding company culture that starts with executive leadership. They value employee opinions and are committed to lead the UCaaS industry. 8X8 is committed to investing in top talent and providing the resources needed to win. It's nice to have found a great place to work!

    Cons

    Not many cons yet.

    Advice to Management

    Keep investing in the people of 8x8. We are ready, and willing to dominate this industry.


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