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8x8 Reviews
Updated Jan 29, 2023
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Found 775 of over 819 reviews
72% Recommend to a Friend
100% Approve of CEO
Found 774 of over 819 reviews
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Recommend to a Friend
Approve of CEO
Samuel Wilson
6 Ratings
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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of 8x8 and is not affected by filters.
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- Current Employee★★★★★Featured Review
Exceptional leadership across the C-Suite
Sep 7, 2022 - VP Brand MarketingRecommendCEO ApprovalBusiness OutlookPros
A unified go-to-market story. Strong brand design and story. Culture of transparency. Kind, smart, and incredibly talented people.
Cons
Investing in more communications takes time.
Continue reading - Former Employee, more than 3 years★★★★★
Pros
Learn applied cutting edge tech Work with a talented team with members in different countries Provide a valuable communications service rivaling larger players Relaxed atmosphere
Cons
There were some growing pains as the company scales which have been met skillfully by past and present leadership
- Current Employee, more than 5 years★★★★★
great culture, confused leadership
Jan 19, 2023 - Sr. Deployment Engineer in Melbourne, FLRecommendCEO ApprovalBusiness OutlookPros
excellent employee culture. Family first. Everyone usually helpful (not territorial from my experience).
Cons
The company dramatically over-spent at the end of the last decade and now is Half a billion in debt. As a result, the stock is in the gutter and management is confused about the best way forward. Lately, we've been seeing a lot of layoffs. Getting rid of the experience talent in favor of keeping new folks (with lower pay rates).
- Current Employee, more than 5 years★★★★★
Pros
Some very good people to work with
Cons
Culture is lacking by a wide margin
Continue reading - Current Employee★★★★★
Pros
Product is good, however support is not great
Cons
No support for employees or customers
- Former Employee, more than 3 years★★★★★
Pros
had a great experience there
Cons
too much re org stuff
- Current Employee★★★★★
It was better a couple of years ago
Jan 10, 2023 - Customer Success ManagerRecommendCEO ApprovalBusiness OutlookPros
Some great people there but not as many as there used to be
Cons
Unreasonable expectations at times for this position
Continue reading - Current Employee, more than 3 years★★★★★
35 Year Old Company that Needs to Stop Claiming to Be a Start Up
Aug 2, 2022 - Sales in San Jose, CARecommendCEO ApprovalBusiness OutlookPros
Work From Home is supported from a product and policy perspective. Granted, there is no compensation for home office connectivity.
Cons
Incredibly toxic environment. No loyalty to dedicated employees, all the money and acclaim goes to the CEO's pals that he's recruited from his old job over the last year. This gang has ruined not only 8x8, but also Fuze, in about a year. Products are no longer competitive, yet company believes they are highly valuable. Support infrastructure is embarrassing. Customers and partners are treated like cattle. 75% of the company claims to be "not customer facing" meaning they do not speak with anyone externally - yet this is a service business? Other than a quarterly all-hands with the C-Suite, there is virtually no department level communication. Most people have absolutely no idea what is going on anymore.
Continue reading - Former Employee, less than 1 year★★★★★
Bad work environment and culture
Nov 18, 2022 - Program ManagerRecommendCEO ApprovalBusiness OutlookPros
remote work opportunities (but you will be the first out of the door) high sign-on equity grants (but you won't stay long enough to get it)
Cons
- They force new hires to give positive ratings. So online ratings are not true - You don't have job security at all. Lay-off happens every 6 month if not more frequent - Never heard of work-life balance. If your VP needs something, you will work through night to get things done. - Bad management, if you are not in their circle you will be on the list to be laid off in the next round
Continue reading - Current Employee★★★★★
Pros
Great people to work with.
Cons
Undergoing a lot of change.
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8x8 has an overall rating of 3.9 out of 5, based on over 819 reviews left anonymously by employees. 72% of employees would recommend working at 8x8 to a friend and 62% have a positive outlook for the business. This rating has decreased by -6% over the last 12 months.
72% of 8x8 employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated 8x8 3.9 out of 5 for work life balance, 3.8 for culture and values and 3.8 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at 8x8 to be benefits, career development, culture and the cons to be work life balance, senior leadership, management.
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