8x8 Reviews | Glassdoor

8x8 Reviews

Updated March 27, 2017
17 reviews

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Vik Verma
9 Ratings

17 Employee Reviews

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Pros
  • Company is growing, so great growth opportunities for growing your career (in 9 reviews)

  • Great people to work with, intelligent and hard working (in 9 reviews)

Cons
  • Time difference with US makes work/life balance hard (in 8 reviews)

  • Typical growing pains of a organisation but plenty of opportunity with this too (in 8 reviews)

More Pros and Cons

  1. Helpful (6)

    "Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Professional in San Jose, CA
    Former Employee - Professional in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than a year)

    Pros

    -Good location if you live in the South Bay

    Cons

    -Company is full of B and C players. "A" team quality people have either left or don't join. Check out LinkedIn profiles, Marketing, Finance, Sales, Product. Completely lacking top caliber talent.
    -Politics are rampant all over the company.
    -Current rumors are that they are looking to sell the company (you can Google it). This means the execs are getting ready to enrich themselves and jump ship.
    -Good product but poor execution has allowed competitors to outpace them.
    -Dark and dingy offices.


  2. Helpful (4)

    "Commercial Sales Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    Solid PBX product lines (Market Leader), Call Center software is only a Challenger from Gartner

    Cons

    Training and Sales Management was not organize; lack of leadership and vision

  3. Helpful (15)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in San Jose, CA
    Former Employee - Senior Manager in San Jose, CA
    Doesn't Recommend
    Negative Outlook

    I worked at 8x8 full-time (More than a year)

    Pros

    Emerging Market, great for technology new comers fresh out of school.

    Cons

    Executive team is limited to experience in the SMB market space, has trouble accepting guidance and input from experienced key hires.

    Compensation is not comparable to Market, HR is the worst in the business, no understanding of current labor laws and inconsistency regarding documented policy.

    Culture manages by osmosis with limited experience outside of SMB and/or Government using control, micro-management and intimidation "going to fire you" to push an agenda which was solved decades ago.

    Mistakes are met like a scene from Office Space, if you have an error you will answer to the entire management team independently of each other as chain of command is reactive vs. proactive.

    Continuous reinvention of the wheel at every turn, "policy discussion about the effectiveness of e-mail vs. workflow via Sharepoint" illustration of managements inexperience of enterprise standards.

    Work-Life balance is non-existent, days exceed 12 hours on avg. including weekends and holidays. This is not consistent with compensation considering this is a Publicly Traded company with very little in total comp outside of salary. Regardless of hours and family, you will need to be in the office, no work from home.

    Rudest and most unprofessional company I have ever worked for in 20+ years. Legacy employees use profanity and bullying, behavior is rewarded at quarterly presentations by executive team for a job well done. HR non-existent to assist employees in remediating such behavior for hostile work environments.

    Advice to Management

    The direction was enticing on moving into the Enterprise however historic leadership is handicapped at taking advice of contributors who have done big things. In the future, if you wish to retain key contributors be more open to their experience. Stop trying to reinvent a wheel which was solved years ago via standards like ITIL, remove the gestapo tactics within the executive team and create a cohesive and collaborative environment.


  4. Helpful (1)

    "A/R Calamity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Collections in San Jose, CA
    Former Contractor - Collections in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at 8x8 as a contractor

    Pros

    Fast Paced, Friendly Staff, Open Workspace

    Cons

    Inexperienced middle management, with a choke hold micromanagement style, and an inability to lead.

    Advice to Management

    Trust your staff, and support their efforts. recognize that there is more than one way to do something and yours is not always the most effective or even correct.


  5. Helpful (5)

    "It was a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Remote, OR
    Former Employee - Sales in Remote, OR
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than 3 years)

    Pros

    Hopefully the board will see the changes they made are making the talent run for the door and stop the bleeding.

    Cons

    It has become a micromanaged environment with little concern for employees and that is what caused my disappointment.

    Advice to Management

    Stop putting people in management positions that are more concerned with themselves than the good of the company.


  6. Helpful (2)

    "Technical Installation Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    Opportunity to talk to great customers and teach them about 8x8's phone systems.

    Cons

    Good-Old-Boys network...Young men in management...there way only.

    Advice to Management

    Hire more women and people of color. Have more women of color in upper management. Be real with all people not just "good-old-boys". Thank you


  7. Helpful (1)

    "Stay away from this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Sunnyvale, CA
    Former Employee - Account Executive in Sunnyvale, CA
    Doesn't Recommend

    Pros

    No-cap comissions allow for great earning potential.

    Cons

    Micro, Micro, Micro. Little flexibility. Write-ups are frequent and common practice. Negative reinforcement is huge. Stress levels are extremely high amongst peers. Management focuses on pure cash incentives to win-over employees, job enrichment is not a focus.

    Advice to Management

    The negativity on the sales floor is being caused by management, not by the sales people. Time to wake up.

  8. Helpful (2)

    "Below Market Value Pay with Bonehead Mgmt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time

    Pros

    The only pro this company can offer is that food is provided and coffee. The benefits are ok, salary is not ok since they pay below regional standard (SF Bay Area) compared to similar job openings within the field. You can compare the salaries between 8x8 vs others online, just do your research. It is also a good place to learn the ropes of technical support and sales/VOIP, but not to stay for a long term career. Most employees either leave or are laid off within two years. There is no job security here, especially if you have a college degree and upwards, since they cannot afford to pay us what we are worth (educational investment is frowned upon at this company).

    Cons

    Where do I start here? First, the product we were required to support was flawed since conception. The main bread and butter system, which is an internet based phone with enhanced Unified Communication (online web conferencing, video chat, e-fax), is 100% reliant upon the customer's existing internet connection. This is where the problems are rooted MOST of the time (I know this because I worked in their support department; the most frequent and repetitive callers complained about the phones not being able to dial out). With this being said, if the internet fails, or is slow, the ability to use the phones will be non-existent or produce poor sound quality. We were allowed to make recommendations for the ISP based on the number of phones the customer had ordered. If, and only if 8x8 had their own ISP would the product be able to be fully supported. Larger, higher paying accounts usually received priority service compared to low-level accounts. The company culture presents itself as if it were a fraternity. Mostly men work in the sales department, as they could be heard grunting like apes during their calls. The employees act as if they are pulling in billions, which sadly, they are not, and probably never will. This is not Comcast or AT&T, the two heavy hitters of the Telecom industry and with good reason will remain on top. 8x8 still behaves as a start up, and will probably always be that way unless an expansion is implemented to include an internet service provider component, and complete replacement of its bread and butter equipment.. Also, UC was a rip off of Webx and other web conferencing systems. In case you're wondering, the equipment is mostly manufactured in China of cheap, plastic parts. None of the phone systems are original in design. Moving on from the product flaw(s), we have the "management team"-LOL. A bunch of circus performers who will dance, act and do their best to lie about their true knowledge of the products and their ability to manage cohesively. The management and supervisors were frequently shuffled around and were very cliquey, like they were still in high school. They will promote you if they like you (tip for people trying to work there). If they don't like you, they will find a bogus way to fire you, even if you show up every day and do your work. Most were very young with only a high school diploma or GED, probably because it's more affordable for 8x8 to hire them vs a well-rounded, educated person. HR, as a previous poster mentioned, is also a complete joke and borderline scammers. Very sketchy and limited knowledge and resources regarding employment laws. Rude and also from the looks of it, very prejudice towards minorities, considering that the actual hires were mostly white and very few people of color worked there. I do agree that the HR at 8x8 could very well bell the worst of Silicon Valley. Last, the promotional opportunities suck. They give tiny, penniless raises. I only received a raise of like 50 cents after working there for two years. A complete sham and sorry excuse of a telecom company who knows their products don't work but yet continue to lie, deceive and shoe-shine their products. Check out other companies first in the same category. Even the sales team has very little training about the abilities of their products. When you hear them on the phone, they sound as if they are just making things up as they are going along.

    Advice to Management

    Stop behaving so phony. Quit pawning off your work to more intelligent employees; they will replace you shortly since you're not qualified to do your own jobs, and probably can't find a job once you get booted from this place since your experience is limited. You are admitting you know nothing about your own products based on your behaviours and facial expression. You are terrible, b list actors. Oh, and stop being so intimidated if someone gets hired who should be making more money than you based on experience and education. It's a skills and education based market here in the U.S., and I'm sorry you don't have either qualifications for other companies to take you seriously.


  9. Helpful (2)

    "Sales Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 8x8 full-time

    Pros

    Free catered lunches on Wednesday.

    Cons

    No compensation for phone plan, but are expected to use solution from your personal device.
    Very low base pay for the area.


  10. Helpful (7)

    "Dysfunctional company with broken products and overconfident CEO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    free parking, close to airport, good opportunities to network with employees from paypal

    Cons

    no bonus, no company match in 401k, costly health plans, poor work space, lack of any career path, ugly, dirty, cluttered office

    Advice to Management

    Sell the company while you can since you clearly don't know how to run it


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