8x8 Reviews | Glassdoor

8x8 Reviews

Updated November 15, 2017
21 reviews

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2.0
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Vik Verma
10 Ratings

21 Employee Reviews

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Pros
  • Company is growing quickly and leadership is approachable (in 10 reviews)

  • 8x8 is growing at a terrific rate and we have been busy all year recruiters some great people for this organisation (in 11 reviews)

Cons
  • Time difference with US makes work/life balance hard (in 8 reviews)

  • Typical growing pains of a organisation but plenty of opportunity with this too (in 8 reviews)

More Pros and Cons

  1. Helpful (5)

    "Politics over talent. Stay away!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Engineer in San Jose, CA
    Current Employee - Technical Support Engineer in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at 8x8 full-time (More than a year)

    Pros

    Free food every Wednesday, street fighter arcade, hmm that's about it. The co-workers are helpful seeing as how they have been doing the same job for 6 years.

    Cons

    Management has no clue about anything. Agents are completely politically promoted. The tech is trash! Support tries but it's too much to troubleshoot. Executive team is clearly going to sale, which is probably best. Pay is rubbish. Did I mention the technology is trash?

    Advice to Management

    Go do something else.


  2. Helpful (1)

    "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Jose, CA
    Former Employee - Account Manager in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than 5 years)

    Pros

    the product is easy to sell and they pay on time , it used to be fun

    Cons

    management is cheap on support and not so nice on billing

    Advice to Management

    find new CEO and CFO

  3. Helpful (8)

    "DOUBLE STANDARDS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Jose, CA
    Former Employee - Anonymous Employee in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    Benifits, once a week meal and big organization

    Cons

    Too much politics at work, people who dont speak up get streamlined, micromanaged departments,double standards.

    Advice to Management

    Double standards. Marketing sales people get away with sleeping with each other and drinking and partying because they make the company money, others are streamlined if they dont speak up. This company is total BS they say they give you stock options but the managers are micromanage the teams and if they like you you get away with everything but if they dont like you then they find faults in you and try to blame you for everything. Stupid ignorant people talking about how TRUMP is making america great again in the office. Although they brag about being global this place is run like a tea stall. Below industry standard salary and they make you work like a dog. They are very bias and unfair towards immigrants. Too many ignorant people who have no education in the management who are just there to be a Yes man. Felt stupid and self destructive working here.


  4. "Interesting Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Deployment Engineer
    Former Employee - Deployment Engineer
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (More than a year)

    Pros

    Most of the people were really cool
    Stock grant program
    Decent benefits 401K, profit-share/bonus

    Cons

    No life/work balance, that is why I left
    Products are buggy, so support efforts are massive, epic!

    Advice to Management

    I have seen some good people go due to life/work balance issues. it is a short sighted strategy that results in burn-out.


  5. Helpful (3)

    ""Not too good not too bad""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Jose, CA
    Current Employee - Anonymous Employee in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at 8x8 full-time (More than 3 years)

    Pros

    Good pay and benefits, challenging work

    Cons

    Too much politics, no work life balance


  6. Helpful (4)

    "Commercial Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Commercial Account Executive in Fremont, CA
    Former Employee - Senior Commercial Account Executive in Fremont, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    One of the market leader for the hosted pbx service. Challenger for the Call Center software portion.

    Cons

    Company is not very organize for training and development of new Sales Reps. Lack of Sales structure and vision. Pricing is not competitive to the market and business values.

    Advice to Management

    Need to listen to the people who are in the front lines with customers.


  7. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at 8x8 full-time (More than 3 years)

    Pros

    Good environment for new college grads. Good mix of products.

    Cons

    Management has little vision of a solid plan to move forward. The pay is at the low end in the Silicon Valley, not a place to at longer than 2 years.

    Advice to Management

    Develop a better vision and train the folks better instead of just giving lip service to training.

  8. Helpful (5)

    "Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    flexibility working time, easy interview, pay may be good but not for me...one day free lunch, cannot think any more...

    Cons

    not well organized, code base quality is not good which leads to nightmare for production issues, no clear product roadmap


  9. Helpful (7)

    "AccountExecutive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Solutions Manager in Santa Cruz, CA
    Former Employee - Business Solutions Manager in Santa Cruz, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 (More than 3 years)

    Pros

    Start up feeling, lots of interaction between the employees. Pretty good product, fast and easy implementation. Fair pricing and good equipment to sell.

    Cons

    Customer support was poor. I had to support my own clients because I was afraid they would get mad if they called the call center. Unfair distribution of leads. Substandard pay for Silicon Valley. Poor management. They were trying to be a Cisco type company with leadership that did not have a clue.

    Advice to Management

    Listen to seasoned employees. Bring salaries up to par with otherSilicon Valley companies. Advertise to drive sales. Go back to being a start up mentality. Has millions in bank but does not pay dividends to their share holders.


  10. Helpful (3)

    "Accounts Receivable Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at 8x8 full-time (More than a year)

    Pros

    Very flexible on personal matters, work schedule as well as long as you put in your 8 hours. Managers are willing to teach if you connect with the right ones.

    Cons

    Passive aggressive management, not really on the same page, not transparent with some information, other groups never take accountability, which make you look bad. Seemed hand cuffed at times.

    Advice to Management

    Provide more opportunities for growth within the company.


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