8x8 Reviews in Sunnyvale, CA | Glassdoor

8x8 Sunnyvale Reviews

11 reviews

Filter

Filter

Sunnyvale, CA

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Mary Ellen Genovese
0 Ratings

11 Employee Reviews

Sort: PopularRatingDate

Pros
  • Company is growing quickly and leadership is approachable (in 10 reviews)

  • 8x8 is growing at a terrific rate and we have been busy all year recruiters some great people for this organisation (in 11 reviews)

Cons
  • Time difference with US makes work/life balance hard (in 8 reviews)

  • Typical growing pains of a organisation but plenty of opportunity with this too (in 8 reviews)

More Pros and Cons

  1. "Technical Installation Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at 8x8 full-time (More than a year)

    Pros

    They give you a lot of training and a lot of support, and there's a clear advancement plan for employees on the tech support and account support side. Decent pay and benefits for entry-level employees.

    Also a fairly straight laced white collar cubicle environment. If you're after foam dart guns and ping-pong tables and other silicon valley startup nonsense, this probably isn't the place to find it.

    Cons

    Sales associates will often promise the moon to new accounts and talk up features that the products you're supporting don't actually have, which leads to angry customers and cancellations. Sales guys are heavily motivated to close and sometimes either don't understand or don't care to understand the products or basic small network concepts, and then it's a TIL's problem to solve once they're in the system.

    8x8 Response

    Jun 28, 2017 – VP, Global Sales Engineering

    Thank you for taking the time to provide this valuable feedback. It is my Organization's responsibility to ensure technical sales validation and to make sure we can do what the Sales Rep says that... More


  2. Helpful (7)

    "Good for IT newcomers Bad for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier-2 Technical Support Engineer in Sunnyvale, CA
    Former Employee - Tier-2 Technical Support Engineer in Sunnyvale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 8x8 full-time (More than 3 years)

    Pros

    8x8 taught its employees everything about network connectivity the needed to know to get the job done. They helped you in understanding and learning the role you were hired for.

    Cons

    They don't pay well. It was also very political within lower management. It was popularity driven promotions and never really performance based. If you were part of the "in-crowd", you pretty much got to the next position up. The lower management is immature and had a high school feel to their mentality.

    Advice to Management

    Give you employees management training or hire real professional managers. Give better compensation and your turnover rate wont be so high.

  3. "Fun work environment!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Sunnyvale, CA
    Former Employee - Inside Sales Representative in Sunnyvale, CA
    Recommends
    Positive Outlook

    I worked at 8x8 full-time (More than a year)

    Pros

    Monday-Friday hours
    Business casual attire
    Perks
    Fun crowd

    Cons

    Contractor 1099 form vs hourly wage for a period of time


  4. Helpful (1)

    "Great for sales, OK for other roles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Administrative Assistant in Sunnyvale, CA
    Former Contractor - Administrative Assistant in Sunnyvale, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at 8x8 as a contractor (Less than a year)

    Pros

    Lots of perks for the sales team when they made quotas or won internal competitions! Sales people won bottles of alcohol, exotic trips, catered lunches. Work-life balance was great. Personal growth was limited within the sales team.

    Cons

    Offices had spider problem. Office culture was becoming more rigid with intelligence testing for new hires and badge systems to track individuals' clock-in and out times.

    Advice to Management

    Embrace the silicon valley culture and trust your employees!


  5. Helpful (2)

    "Technical Installation Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Former Employee - Technical Installation Lead in Sunnyvale, CA
    Neutral Outlook
    Disapproves of CEO

    I worked at 8x8 full-time (Less than a year)

    Pros

    Opportunity to talk to great customers and teach them about 8x8's phone systems.

    Cons

    Good-Old-Boys network...Young men in management...there way only.

    Advice to Management

    Hire more women and people of color. Have more women of color in upper management. Be real with all people not just "good-old-boys". Thank you


  6. "Interesting"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Sunnyvale, CA
    Current Employee - Account Executive in Sunnyvale, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Warm Leads
    Great People
    Ping Pong
    Nice Building

    Cons

    Low Base/hourly
    micro managed
    mis-aligned management/agent goals

    Advice to Management

    align goals between executive team and agents on the floor.


  7. "Under new management, could be a great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Bright people, great product, excellent benefits. Some of the people I've met at 8x8 have become long time friends. The benefits include full medical, dental, vision, 401K and 3 weeks vacation per year not including sick time. The VoIP product requires consultative selling and is a wonderful technology for small to medium sized businesses as well as residential.

    Cons

    The biggest gripe at the company for several years now is the inside sales team. This is run like a sweatshop and has become increasingly worse over the past year. 8x8 hires inexperienced people for dirt cheap and promise them big 6 figure commissions which is not true at all. There is huge turnover because training is poor and pressure is extensive to hit the unrealistic quotas. 8x8 has created a dog eat dog mentality within this dept and unfortunately focuses all their energy and attn on them. I did not work in this dept, but have worked with 8x8 for years and saw the creation of this dept (which was a good idea at the time) and saw its demise.

    The executive team does not want to hear the complaints from this dept nor any other depts. In order for 8x8 to become the company it has potential of being, they need to replace their Executive team and Board of Directors. There needs to be new ideas, more creative management skills and not so much the "good ol' boys club" like it has been for over 20 years. They continue to make the same mistakes over and over again and not learn from them.

    Advice to Management

    To the Board of Directors: fire your CEO, CFO and CTO. Bring in a saavy business minded CEO to take this company beyond its $1-$2 stock. Bring in a CFO who has a financial background and who isn't so temperamental. Bring in a CTO who isn't a backstabber out to better himself.

    After you clean house on the Executive team, step down and bring in some fresh new Board members with creative ideas and the willingness to listen to the employees' feedback. You have done a disservice to the company and the technology by letting the bad habits go on for too long.

  8. Helpful (1)

    "Stay away from this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Sunnyvale, CA
    Former Employee - Account Executive in Sunnyvale, CA
    Doesn't Recommend

    Pros

    No-cap comissions allow for great earning potential.

    Cons

    Micro, Micro, Micro. Little flexibility. Write-ups are frequent and common practice. Negative reinforcement is huge. Stress levels are extremely high amongst peers. Management focuses on pure cash incentives to win-over employees, job enrichment is not a focus.

    Advice to Management

    The negativity on the sales floor is being caused by management, not by the sales people. Time to wake up.


  9. Helpful (3)

    "Let this be your last option..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Sunnyvale, CA
    Current Employee - Sales in Sunnyvale, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great people, decent support, remote opportunities, leads.... Good when it works... Nice perks, company events, provides food and drinks pretty regularly. Got stress relievers like ping pong table, foos ball tables, a Wii on the sales floor. Sales floor gets all the perks...

    Cons

    Long hours - 10-12 hour days expected, constant changes that disrupt the entire sales floor. Support is horrible. If you play the game of 'shoe-shining" well with management, you will move on up in life. No job stability, constant turn-over, everyone is afraid of their job security. Have 1 bad month, they are breathing down your neck, have 2 bad months, you'll get a surprise box...

    Advice to Management

    Making changes are ok, but make sure you give enough time to see if the changes work before changing something else!!!!


  10. Helpful (2)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Current Employee - Anonymous Employee in Sunnyvale, CA
    Recommends
    Approves of CEO

    Pros

    Strong Market Presence. Competive Compensation package

    Cons

    Sales floor is extremely competitve

    Advice to Management

    Stop hiring new sales reps!


Showing 11 of 160 reviews
Reset Filters