A.C. Moore Reviews | Glassdoor

A.C. Moore Reviews

Updated August 16, 2017
305 reviews

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Pros
  • Good employee discount (20% off) (in 41 reviews)

  • Great people work at store level (in 10 reviews)

Cons
  • Low Pay, management is unsure of itself (in 21 reviews)

  • Company has no concern for a work/life balance (in 9 reviews)

More Pros and Cons

  1. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Manahawkin, NJ
    Current Employee - Associate in Manahawkin, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at A.C. Moore part-time (Less than a year)

    Pros

    Flexible work schedule, reliable and caring supervisors, employee discounts

    Cons

    Low wages are still a problem in a retail environment


  2. Helpful (2)

    "Terrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richmond, VA
    Former Employee - Customer Service Representative in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at A.C. Moore part-time (More than 3 years)

    Pros

    Fairly flexible work schedule. Friendly costumers. Great coworkers.

    Cons

    Extremely strict management. Favoritism is very apparent. Advancement opportunities only given to those favored by management regardless of qualifications.

    Advice to Management

    Learn to be more reasonable and easygoing. You're managing a craft store not a prison.

  3. "Positive experience for college art student"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Bethpage, NY
    Former Employee - Sales Associate in Bethpage, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at A.C. Moore part-time (More than a year)

    Pros

    Management was understanding with scheduling. Most of the staff were college students, and we were scheduled well based on our availability. We got a 20% discount, and could use coupons on top of that. Often rewarded by corporate contests (fundraising, etc) in AC Moore Rewards money. Made a handful of friends with coworkers, I think it helped that we all mostly lived nearby and/or went to school nearby. To my understanding, store 85 Bethpage is one of the better ACM locations in our area. Other locations were often dull and dingy. Felt good to work there; didn't dread going into work. We had holidays off or half-days for things like July 4th or Mother and Father's Day. Management good about helping you deal with customers as long as you're in the right (people can be nasty for no reason at times. Page a manager, they usually back you up with the store rules)

    Cons

    Customers get CRAZY about crafts. We had lots of regulars who we sometimes knew by name, or at least a description of what they always bought or how they'd act. A lot of people get upset about coupons (but it's all there in fine print- they just don't read). Cameras have been installed in this location since I started working, and it's mostly for corporate to keep tabs on employees. Holidays get crazy- you can't take time off after a certain date in November, all the way until New Years unless it's approved way in advanced. Paid minimum wage but I thought it was fair work for pay.


  4. Helpful (1)

    "Great people, but not great pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandise Supervisor in Lehigh Acres, FL
    Current Employee - Merchandise Supervisor in Lehigh Acres, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at A.C. Moore full-time (More than 5 years)

    Pros

    The company has great talent, love the coworkers

    Cons

    Hourly pay is not on pace with the amount of tasks expected

    Advice to Management

    Pay hourly associates better, compensate the talent, and it would be the perfect place to work.


  5. Helpful (1)

    "Assistant General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at A.C. Moore full-time

    Pros

    great management support
    great support from corporate staff
    always changing and adapting

    Cons

    job requires 47 hours a week, more during holidays
    requires 2 doubles every week (12 hour days)


  6. Helpful (4)

    "Going downhill"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Rockville, MD
    Current Employee - Anonymous Employee in Rockville, MD
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at A.C. Moore full-time

    Pros

    20% discount.
    Very welcoming store staff, we're like a family.

    Cons

    The corporate office puts too much pressure on everyone. Rewards sign-ups are the number one priority, and your job is threatened if you don't meet the minimum 15% quota. Same goes for donations to various causes. Cause marketing and retail profiteering are status quo. Hours are cut on a regular basis.

    Advice to Management

    This company is going downhill fast. You have no idea what you've done. Also, the social media team could use some reworking. It's a very different store than it was 5 years ago. Don't think we haven't noticed. I trusted my manager whole-heartedly. I learned more from her than I ever have from anyone else. She fought for all of us. The A.C. Moore of today does not deserve the greatest manager that there ever was.


  7. "Sales Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bensalem, PA
    Former Employee - Anonymous Employee in Bensalem, PA
    Approves of CEO

    I worked at A.C. Moore part-time (Less than a year)

    Pros

    It was a very fun place to work. You got to meet all the customers and talk with them in what they were looking for.

    Cons

    When seasonal(Christmas) comes around you work with items that have glitter.

  8. Helpful (5)

    "Front End Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fairfax, VA
    Former Employee - Anonymous Employee in Fairfax, VA

    I worked at A.C. Moore part-time (Less than a year)

    Pros

    Sharing ideas and helping people hand-make items was incredibly fun, I enjoyed solving peoples crafting problems and helping with their projects by recommending products or instructions.

    Cons

    The company has a coupon and return policy that is fairly reasonable but many customers would get upset and take it out on customer service. Some customers got downright mean, and some managers will not back you up on company policy, so you will look like a bad guy.

    Advice to Management

    Use google calendar for scheduling, if you write a new schedule the day of a snow day, release everyone early and don't email anyone or call, all of your employees will show up to work the days written on the last schedule they saw.

    Additionally, the position of Front End Specialist should be a Supervisor position, I was essentially the manager of eight cashiers at this position, scheduling their breaks, organizing who was on register, who was price checking and who was in what department, but the position was not classified as a supervisor so the pay was less.


  9. Helpful (3)

    "No benefits, but good human interaction."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Raleigh, NC
    Current Employee - Sales Associate in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at A.C. Moore part-time (More than a year)

    Pros

    If you like people you get to meet alot of them.

    Cons

    You don't get benefits and its extremely hard to become a full time employees. Favorites get siniority in uper pay positions. The Christmas bonus does not make a difference. Pay goes extremely slowly up.


  10. Helpful (3)

    "A lot of work for what is paid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front End Supervisor in Middletown, NY
    Current Employee - Front End Supervisor in Middletown, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at A.C. Moore full-time (More than a year)

    Pros

    Some customers are very sweet, requesting days off is never an issue

    Cons

    Basically in charge of all cashiers, if there is an issue it is impossible to get a manager or help. Store is usually under staffed


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