A Place for Mom Reviews | Glassdoor

A Place for Mom Reviews

Updated November 4, 2016
56 reviews

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1.0
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A Place for Mom CEO Sean Kell
Sean Kell
39 Ratings

56 Employee Reviews

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Pros
  • It can be very lucrative, it's also very nice to work from home (in 45 reviews)

  • Fast growing organization that is changing the landscape of Senior Living by helping families simplify their search of senior living (in 34 reviews)

Cons
  • Working from home sounds easy but it's very challenging (in 6 reviews)

  • New reimbursement method "part base salary and part commission" really short changed the SLA's (in 6 reviews)

More Pros and Cons

  1. "Elder Care Advsior"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Advisor in Philadelphia, PA
    Former Employee - Elder Care Advisor in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at A Place for Mom full-time

    Pros

    Liked the fact you were helping people find elder carre services .

    Cons

    Management listens to your phone calls. Lots of unqualified calls.


  2. Helpful (3)

    "Community Relationss"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at A Place for Mom full-time

    Pros

    Work from home office/initially you feel like you can help families

    Cons

    Challenges with crediting sales/changing expectations all the time/internal team challenges

    Advice to Management

    Care about employees and feedback.


  3. Helpful (8)

    "Not a nice place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales
    Former Employee - Sales
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent hours, can work from home

    Cons

    The fire people for no reason, the IT leader yells and swears at everyone, the CEO plays favorites, the pay is mediocre, Sales people are held to impossible standards

    Advice to Management

    Take a class in how to manage people and stop being jerks.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Not a Start Up Anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at A Place for Mom (More than 3 years)

    Pros

    Great Peer to Peer culture and environment.
    Some positions allow you to WFH

    Cons

    Pays below national average across all jobs
    Says they are transparent, but are not - waves of workload without any indication of changes
    Bad communication from leadership down.
    False sense of safety and growth opportunities.
    This company is a stepping stone for employees as there is minimal upward mobility

    Advice to Management

    Actually be transparent
    Need tuition reimbursement for actual employees not just scholarships for non employees
    Stop lying about compensation

    A Place for Mom Response

    Aug 24, 2016

    Thank you for your feedback. At A Place for Mom we are constantly seeking to attract top talent to our organization by offering a competitive overall compensation package. We regularly evaluate our ... More


  6. Helpful (9)

    "Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor in Chicago, IL
    Former Employee - Senior Living Advisor in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    I joined this company with the intention of helping people. Unfortunately, that never happened.

    Cons

    This company is highly corrupt. This trick consumers into thinking that they have some sort of helpful, inside scoop on the senior housing industry. They know nothing about what they claim to know. I could not ethically continue working for this company. The amount of unethical things I was asked to do was unbelievable.

    Advice to Management

    Stop hurting families. Your entire program is built on deceit and lies.


  7. Helpful (12)

    "Homophobic, racist, pretentious, dead end job."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Receivable in Seattle, WA
    Former Employee - Accounts Receivable in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at A Place for Mom (More than a year)

    Pros

    None. There was a niche in the market you filled and filled it first but your competitors are going to eventually out you out of business because you prey on the family members of the elderly because of commission (And do no follow through). And your contracts and fees to group homes and assisted living for referrals are disgusting. It should be illegal. Shame on you.

    Cons

    Overall the review score on glassdoor is 3.3. Not great, not horrible. Remove all the salespeople that get incentives to leave 5 star reviews off and the curve scews significantly right. Probably close to a 2. Which is one of the lowest reviews I've ever seen. Consider that when applying.

    Advice to Management

    Follow the business model of your two top competitors who actually want to help their clients and CEOs don't earn over $200- $300k per year. Yeah, I saw the postings on the kitchen bulletin boards prior to quitting. Make your executives take paycuts and treat your employees better.

    A Place for Mom Response

    Jun 10, 2016 – Editor in Chief

    We have reviewed your feedback and take your allegation seriously. As a matter of Company policy, we would conduct an investigation should an allegation such as yours be brought to our attention. If ... More


  8. Helpful (6)

    "Terrible place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You meet nice people. That's it

    Cons

    Pretty much everything. They don't care about you at all. They see you as a dollar sign and that's it. Impossible goals to meet. Overall a terrible place to work.

    Advice to Management

    Shut it down. They don't care about you or the people they try to help. Too bad Joan Lunden can't see what a terrible place it is.


  9. Helpful (5)

    "Multi-Department Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Flexible schedule and free coffee.

    Cons

    Terrible overall vibe to the company, with EXTREMELY HIGH turnover; bottom 10-20% pay rate, unless at executive level or transferring from Expedia (CEO's old company); minimal benefits; lack of corporate vision - constantly shifting objectives; serious gossip (not joking); unable to move up in company unless transferring from outside; etc.


  10. Helpful (8)

    "Very, very high pressured sales position masked as "helping seniors""

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at A Place for Mom full-time (More than 5 years)

    Pros

    Great team atmosphere - your coworkers (Advisors) will be supportive of you .

    I used to say working from home but that translated into working from home.... all of the time!

    Cons

    Very high pressured sales position- you are only as good as your present month/quarter. You are paid commissions on the # of seniors you move into communities each month.

    Quota is mandatory! If you do not make it, the Area Sales Director of the East will put you on a Coaching Plan. This includes employees who have been hard working and dedicated for many years. You are only as good as your present month/quarter.

    You will work days, nights and weekends and your hours can change at any time "based on business needs."

    Quotas go up, salaries and compensation do not yearly.

    If you request time off, it can be given "conditional on you meeting your quota." What happened to earned time off?

    You might be told it's a 40 hour per week position but there is NO WAY as a sales person to earn a living, especially starting off working only 40 hours. Just don't report your time or you'll get thumped for working overtime not reported

    Partner communities are not always easy to work with! They have to pay us out of their marketing budgets and sometimes they do not see us as a benefit. You are paid on your move ins to each community and sometimes you have to literally chase them down. Community directors often times despise working with APFM.

    Advice to Management

    Hire Regionals who have worked in the position so they understand what life is like as an Advisor.

    If you are truly a compassionate company, treat your employees better and respect their family life.


  11. Helpful (6)

    "Truly Just a Sales Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Advisor in Grand Rapids, MI
    Former Employee - Elder Care Advisor in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    work from home is really the only one.

    Cons

    they used to let you make your own schedule, now you have to be on the phone when they tell you to. The goals are difficult to achieve. It's sold as "helping families" (which it is) but the real focus is on SALES, SALES, SALES. I mean, they're a business, so that makes sense but it's not always what's best for the families.

    Advice to Management

    find something that works and stick with it.



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