A Place for Mom Reviews | Glassdoor

A Place for Mom Reviews

Updated April 26, 2017
29 reviews

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3.0
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A Place for Mom CEO Sean Kell
Sean Kell
10 Ratings

29 Employee Reviews

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Pros
  • work life balance, ability to work from home, lots of growth in the corporate office (in 48 reviews)

  • Fast growing organization that is changing the landscape of Senior Living by helping families simplify their search of senior living (in 38 reviews)

Cons
  • When working from home it can be difficult for some to achieve a good work/life balance (in 7 reviews)

  • Working from home sounds easy but it's very challenging (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "A good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Thousand Oaks, CA
    Former Employee - Inside Sales Representative in Thousand Oaks, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at A Place for Mom full-time (More than a year)

    Pros

    Work from home no drive to work

    Cons

    Pay was not that good and hours really varied


  2. Helpful (2)

    "Regional Sales Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Fresno, CA
    Former Employee - Regional Sales Manager in Fresno, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at A Place for Mom (More than 3 years)

    Pros

    Good working relationship with colleagues.

    Cons

    Overburdening RSMs with massive volumes of exception data.


  3. Helpful (1)

    "Work from Home"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Resource Coordinator in Remote, OR
    Current Contractor - Senior Resource Coordinator in Remote, OR
    Recommends
    Positive Outlook

    I have been working at A Place for Mom as a contractor (Less than a year)

    Pros

    Work from Home; Make your own schedule

    Cons

    Hard to get the required 20 hours a week

    Advice to Management

    Come up with a better system to get hours


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  5. Helpful (1)

    "Senior Adviser"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Living Advisor in Los Angeles, CA
    Former Employee - Senior Living Advisor in Los Angeles, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at A Place for Mom full-time (More than 5 years)

    Pros

    Helping families find the right solutions for there loved ones, parents mostly. I LOVED this part of my job.

    Cons

    Way to many work hours, averaged 70+ a week

    Advice to Management

    Less demand on the corporate bottom line, more attention for the well being of sales force employees taking care of there needs as well as the families we help.

    A Place for Mom Response

    Dec 28, 2015 – Editor in Chief

    Thank you for your feedback. We're happy to hear that you enjoy helping families. Working the amount of hours you referenced is definitely out of the ordinary. In those rare instances where employees ... More


  6. Helpful (8)

    "Great Clients, Great Service, Poor Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Advisor in Santa Clara, CA
    Former Employee - Elder Care Advisor in Santa Clara, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at A Place for Mom (More than 3 years)

    Pros

    Every client I worked with was a delight.
    Helping families in need was very fulfilling.
    Most of my teammates were wonderful and supportive.
    The Senior Living Communities I worked with were kind, caring & professional.

    Cons

    Sales management was probably the single worst thing.
    I had 4 sales managers in 2 years.
    Some reps were required (I mean scheduled) to work 60 or more hours per week while others were only scheduled for 30. All were on a similar "40 hour period week" pay plan.
    As soon as my team started meeting commission goals, the plan was changed from 100% commission to un reachable goals with base plus small commission. Most of the sales team took a 40% or larger pay cut! Nearly the entire team was gone within 9 months.
    A lot of us salespeople were very unkind to the call center staff.

    Advice to Management

    A little late now.
    Sales people will happily work long, crummy hours for good money and a fulfilling job. APFM's management clearly feels that sales people are a waste of resources. "If we could just get the software right, we wouldn't need those pesky sales people."
    Treat your staff with respect and pay them well. Your software cannot build the kind of relationship with families and partners that your previous sales team still enjoys.

    A Place for Mom Response

    Dec 28, 2015 – Editor in Chief

    Thank you for your feedback. I'm sorry that you went through so many changes when you were with us. Working the amount of hours you referenced is definitely out of the ordinary. In those rare ... More


  7. Helpful (2)

    "Headed in the right direction, slowly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at A Place for Mom full-time (More than 5 years)

    Pros

    The company is trying to instill a positive culture and guiding values.

    Cons

    While many employees live by these new goals (and have for a while), it seems like senior management are the ones struggling to do that.

    Many teams are overworked and under paid.

    Advice to Management

    Live values, don't just talk about them.

    A Place for Mom Response

    Dec 28, 2015 – Editor in Chief

    Thank you for your feedback. It is difficult juggling our daily tasks and living our values. It’s an ongoing endeavor that sometimes we get right and also know there is opportunity for improvement ... More


  8. Helpful (2)

    "decent company, but needs direction and focus."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at A Place for Mom full-time (More than 3 years)

    Pros

    some (limited) career growth, free coffee/drinks, nice location (for now), orca cards or parking reimbursement provided, free service (less irate customer complaints)

    Cons

    executives and management lack focus. it feels like the goal at hand is ever changing with very little consistency. it is also "cliquey" at corporate headquarters, with certain people given special treatment above others depending on who you know. the corporate floor treats the call center floor like dirt or, for lack of a better term, special needs children. the pay could also be better - their bonus structures and pay raises always change and aren't always fair.. tends to go by seniority instead of who's performing the best and doing the most work. also, if you need a vacation all there is is PTO, it's all in one giant pool so you must use it for sick time as well. health benefits are expensive.

    Advice to Management

    this company would benefit from more transparency.. for example, we are moving buildings later this year.. the CEO knows where and has for months but won't tell anyone yet. inexperienced managers who feed into cliques and pick and choose people for different projects, limiting growth that is based on actual knowledge and work ethic, rather, you are rewarded more if you sweet talk the right people. Try treating your employees fairly and professionally and stop breeding a gossipy environment.


  9. "Decent job out of College"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Resource Coordinator in Seattle, WA
    Former Employee - Elder Care Resource Coordinator in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at A Place for Mom full-time (More than a year)

    Pros

    Full Benefits, PTO, Location and Work from Home

    This company is a tech start up. The original founders built the company up, grew accounts and database. Then sold it and cashed in along with the employees who had company stock. Good experience but limited.

    Cons

    Poor Pay for the area

    Advice to Management

    Complete wage survey and pay employees relative to the Seattle area


  10. Helpful (2)

    "Eldercare Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Elder Care Advisor in Cincinnati, OH
    Former Employee - Elder Care Advisor in Cincinnati, OH
    Disapproves of CEO

    I worked at A Place for Mom full-time (More than 5 years)

    Pros

    Able to work from home, an industry where you have the opportunity to help families at a difficult time

    Cons

    Management always taking away from advisors. I love change, but it was impossible to keep up with the rate of change at this organization. I was the last man standing out of 15 in my training class, after only 3 years. Changed the compensation plan several times during my employment, always to the company's advantage.

    Advice to Management

    If you let your employees do the "right thing", it will ultimately work to the company's benefit.


  11. Helpful (3)

    "Exciting industry, ignored employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at A Place for Mom full-time (More than a year)

    Pros

    Work/life balance
    Great team members
    Growing industry

    Cons

    Nepotism
    Few opportunities for advancement
    Disappointing compensation

    Advice to Management

    Many employees feel invisible, almost like you're just letting us work until you can figure out a reason to lay us off and hire someone from McKinsey or Expedia. I think the main problem at A Place for Mom is that the senior team is either oblivious or ambivalent to how their decisions affect morale. I've felt afraid for my job and disposable too often at APFM.


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