AAA Carolinas Reviews | Glassdoor

AAA Carolinas Reviews

Updated September 19, 2017
61 reviews

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3.9
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David Parsons
42 Ratings

61 Employee Reviews

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Pros
Cons
  • Sometimes the work-life balance issue is not given as much consideration as some would like, but honestly, others don't see an issue (in 2 reviews)

  • Low pay for being a Tow Driver and the job that come with it (in 2 reviews)

More Pros and Cons

  1. "Call Center Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at AAA Carolinas full-time (More than 3 years)

    Pros

    Great environment and wonderful team of people to work with. Plenty of opportunity to go to different teams and try new things.

    Cons

    Low Wages for positions that require multiple skill sets.

    Advice to Management

    Increase Wages


  2. "Numbers, Numbers, Numbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent
    Current Employee - Insurance Sales Agent
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Carolinas full-time (More than a year)

    Pros

    Great benefits with good money if you can sell

    Cons

    Good ol' boys club. Their sales trips are based on who you know verse what you do. At the end of the day you are number and the sooner you realize that the better. AAA creates an atmosphere where people lie steal, cheat, and are still rewarded for it.

    Advice to Management

    Listen to your staff, treat everyone equally, create an atmosphere where employees are allowed open dialog. And lastly mean what you say!!! You will continue to loss high producing agents until you learn how to treat people.

  3. "Dispatch"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Carolinas full-time

    Pros

    Laid back and easy. Fun and easy going

    Cons

    Gossiping females, They are an at will company

    Advice to Management

    Assistant supervisors should be more professional


  4. "Auto technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician
    Current Employee - Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Carolinas full-time (More than a year)

    Pros

    They have good benefits for the employees

    Cons

    Hard to make money when its usually for free can't keep nobody here over 6 months every day rules change

    Advice to Management

    Care about your employees listen to what they say we are smarter then you think


  5. "Automotive Service Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Automotive Service Advisor in Cary, NC
    Current Employee - Automotive Service Advisor in Cary, NC

    I have been working at AAA Carolinas full-time (Less than a year)

    Pros

    12% commission on profit and closed on Sundays

    Cons

    hard to find enough good General Service Techs to keep up with demand in the area

    Advice to Management

    hire more GS's


  6. "Sales and Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Roanoke Rapids, NC
    Former Employee - Sales Associate in Roanoke Rapids, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AAA Carolinas full-time (More than 8 years)

    Pros

    Clear job description and very good support.

    Cons

    Very important to be on time and no unscheduled absences.

    Advice to Management

    Keep employees advised of their progress.


  7. Helpful (1)

    "Customer Service Representative/ Licensed Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Charlotte, NC
    Former Employee - Customer Service Representative/Licensed Insurance Agent in Charlotte, NC
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at AAA Carolinas full-time (More than 3 years)

    Pros

    Competitive Pay, Restaurant on site, discounts for travel and leisure, great benefits, 401k ,

    Cons

    extremely high call volume, understaffed,

    Advice to Management

    Sensitivity Training / Professionalism training is definitely needed

  8. "Dispatch Specialist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great Company . Employee oriented. Lots of food and fun.

    Cons

    No cons. Everyone treats eachother like family. I would recommend this place to anyone.


  9. "Travel Agent I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Southern Pines, NC
    Current Employee - Travel Agent in Southern Pines, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Carolinas full-time (Less than a year)

    Pros

    Perks: travel benefits, medical, 401k matching (fully vested after 5 years), free AAA membership. Awesome place to work, and the membership model makes it more rewarding than most travel agencies.

    Cons

    Beginning pay is not high.

    Advice to Management

    From what I have seen, you are all great. But be a bit more aggressive about expanding our membership!


  10. "Being a AAA Carolinas employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Carolinas full-time (Less than a year)

    Pros

    This company is a great company to work for no matter what field you are interested in, Car Care, Towmark (Emergency Roadside), Travel, Insurance, the Call Center (MSC), or Corporate (Headquarters). I have worked for the company for many months now and I can't say I have had a "bad day" at work. I enjoy what I do, I enjoy working here, I enjoy working with my team and I appreciate my leadership for their support & mentorship. The experience has been phenomenal from the interview, through the hiring process, my first day and still months later. There is a lot of opportunity for growth internally and a lot of employee incentives.

    Cons

    The only con I can think of is, there is a lot of middle management. Which can, if not careful, lead in the direction of micromanagement.

    Advice to Management

    Keep up the great work!!


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