AAA Carolinas Reviews | Glassdoor

AAA Carolinas Reviews

Updated July 27, 2018
82 reviews

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2.9
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David Parsons
52 Ratings

82 Employee Reviews

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Pros
Cons
  • "Sometimes the work-life balance issue is not given as much consideration as some would like, but honestly, others don't see an issue" (in 4 reviews)

  • "No room for growth, management only cares about favorites, etc" (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "AAA Carolinas Career Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Training Engineer in Raleigh, NC
    Current Employee - Training Engineer in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Carolinas full-time (More than a year)

    Pros

    Awesome team members and benefits

    Cons

    There are no cons that I've identified within AAA Carolinas. Everyone I've had the pleasure of working with inside and outside of the corporate office have been helpful in many work-related aspects.

    Advice to Management

    Thank you for appreciating staff with initiative


  2. "Meh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Carolinas full-time

    Pros

    Good medical and retirement plans. Never needed to work overtime. Great cafe in the break room with delicious and affordable food.

    Cons

    Pay was low. Fairly high turnover in the department I worked in. Our boss was stretched thin with too many responsibilities, which in turn put more pressure on us.

    Advice to Management

    Pay your employees what they're worth, so they're more likely to stay.

  3. "Company holds back employees"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good benefits , other than that you get a long lunch

    Cons

    Work like balance , pay , management , actually paying out commissions — this doesn’t happen

    Advice to Management

    Actually move people through the ranks if you promoted the right people instead of who was there the longest you would have much better workers and managers


  4. "Overall horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Carolinas full-time

    Pros

    You get a free AAA shirt every anniversary

    Cons

    No work life balance, youre just a seat filler!


  5. Helpful (1)

    "IT’S LIKE WORKING IN AN UNORGANIZED ZOO, FULL OF CHAOS,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Representative in Charlotte, NC
    Former Employee - Insurance Sales Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AAA Carolinas full-time (More than a year)

    Pros

    You get a paycheck
    Good place to go to get your Insurance License(without having to pay for it yourself) and move on to better opportunities(only if you want to).

    Cons

    Management is seriously lacking (READ BELOW FOR AN EXAMPLE).

    They terminated me because they said that I did not fit in well, but this is after they PAID HUNDREDS OF DOLLARS for me to get my Property and Casualty insurance license. Who does that? LOL
    You don’t terminate someone “after” you give them what they want. Especially if they can take that license and go to another company. Lol
    Their management definitely needs to take an HR 101 course.

    Advice to Management

    1. MANAGEMENT 101: The time to decide if someone is not right for the company is “BEFORE” you waste HUNDREDS OF COMPANY DOLLARS paying for them to get an insurance license. Why? Because they will take that license and end up using it with another company (Don’t let others benefit from the fruits of you labor). Get it together lol.

    2. Hire Better recruiters.

    3. Smile because it’s not that serious(take a chill pill and have several seats).


  6. Helpful (1)

    "Horrible. Don’t work here. Winston-salem, NC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative in Winston-Salem, NC
    Former Employee - Claims Representative in Winston-Salem, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AAA Carolinas full-time (More than a year)

    Pros

    Pay is ok, coffee isn’t that bad

    Cons

    Everything else. The computers are so outdated it might as well be 1985 in there. Management is rude, let’s their own employees talk crap about (AND TO) the clients on the phone. Everything is so unorganized, and the adjusters are just as rude and management.


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at AAA Carolinas full-time

    Pros

    They have excellent resources, friendly and dedicated staff, flexiblity

    Cons

    Better training, more organization, better planning with new projects

  8. Helpful (1)

    "Management and below"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Charlotte, NC
    Current Employee - Technician in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AAA Carolinas full-time (More than 8 years)

    Pros

    Benefits , holiday pay , free WiFi

    Cons

    Stores are micro managed to the extreme. Poor store managers hired by district managers who don’t know what they’re doing. The parts they push are way over priced. Selling services customers don’t need. Their fix for things are to fire people or transfer them.
     The work hours have you away from your family to long no balance between work and home. To many safety rules. Most shops are designed to hinder work flow. Asking to much of the employees. Never felt appreciated, sometimes A thank you goes a long ways.
     I would not recommend anyone for any position at AAA. Wish I could leave 1/2 a star.

    Advice to Management

    Hire qualified managers, Don’t put them on the job and expect them to learn. They need to know how to do their job before they start. Give credit where credit is due, Don’t use employees as scapegoats.


  9. "Pretty Good Place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Carolinas full-time

    Pros

    Love the opportunities to travel and the training that they give you so you know the answer to the questions your clients might ask.

    Cons

    not necessarily the best compensation plan when you are on the travel side. Also, want you to "sell" the credit card.


  10. "Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Carolinas full-time (Less than a year)

    Pros

    Decent paying job, it's very easy to get overtime. The job is pretty easy

    Cons

    The attendance policy is crazy and you can't use your PTO or VTO when you want to, It has to be approved based on call value.


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