AAA Club Alliance Reviews | Glassdoor

AAA Club Alliance Reviews

Updated December 5, 2018
244 reviews

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2.8
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AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
8 Ratings

Employee Reviews

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Pros
  • "Most mangers provide a great work/life balance in the corporate HQ, because of this most employees tend to stay 5 years or more" (in 23 reviews)

  • "Good benefits, lots of PTO, and tuition assistance" (in 26 reviews)

Cons
  • "Very top heavy with upper management" (in 10 reviews)

  • "Sales goals are far too high in small rural locations" (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (7)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mcc in Hamilton, NJ
    Current Employee - Mcc in Hamilton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    I love working in the membership department. We are like a family. People are always willing to help. You get commission which is great for your wallet. There is always OT available. I don't dread going in to work everyday. I come in and it is a new day and never have work to bring home to finish!

    Cons

    All breaks are scheduled. Because of the nature of the business, you can't chose when your breaks are, but they do a decent job of scheduling them at appropriate times.

    AAA Club Alliance Response

    Jun 29, 2018 – Employee Engagement Advocate

    Wonderful to hear! Keep up the good work and helping our Members.


  2. "10yr+ Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time

    Pros

    Positive culture, encourages professional growth

    Cons

    Takes time to get through red tape

  3. "Sales Associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    Free Membership
    Free trips
    Bonuses each month

    Cons

    Management
    Sales
    Takes roadside calls


  4. "Highly rewarding and great associate care."

    StarStarStarStarStar
    Current Employee - Fleet Battery Driver in Richmond, VA
    Current Employee - Fleet Battery Driver in Richmond, VA

    I have been working at AAA Club Alliance full-time (More than 3 years)

    Pros

    Good benefits, lots of PTO, and tuition assistance

    Cons

    Not very technology oriented, digital surveys paperless filing

    Advice to Management

    None

    AAA Club Alliance Response

    Oct 17, 2018 – Employee Engagement Advocate

    Wonderful news, we are an Organization who values our Associates while helping others.


  5. "Retail Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Store Manager
    Former Employee - Retail Store Manager
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 8 years)

    Pros

    Solid company with long term goals

    Cons

    unappreciative of staff on the front line


  6. "Retail Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail AGent
    Former Employee - Retail AGent
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 8 years)

    Pros

    Great Benefits are available to the agents.

    Cons

    Too many goals and expectations.


  7. Helpful (1)

    "Mediocre at best"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at AAA Club Alliance part-time (More than a year)

    Pros

    Management in stores is understanding and generally very nice. Knowledge and answers to questions is easy to find.

    Cons

    Sales goals are far too high in small rural locations. Policies are confusing and hard to find one solid answer to. Consistent training is clearly lacking across the footprint. Policy for snow closure is terrible. Store management is very nitpicky. Sales are the only thing that matter. I myself had worked for AAA for a year when I applied to move into a full time position. I was not even interviewed to move up because of my scorecard, never mind that my quality score is consistently higher than others around me. I've also never earned an incentive, even though they keep telling me I could if I just got my numbers up. Upper management continues to keep tight grip around individual and branch sales, when in a community like mine, our customers are regulars and are not able to spend so much money on a membership.

    Advice to Management

    Spend more time in your stores, and rather than spending it talking to management about every little thing, sit down with your employees and watch what customers are actually doing and spending their money on. You'll want to loosen your sales goals accordingly.

    AAA Club Alliance Response

    Oct 4, 2018 – Employee Engagement Advocate

    Advice from those in the field is always of value to senior leaders, thank you for sharing.

  8. "stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    Pay was decent enough, hours were fine

    Cons

    stressful work environment, policies seemed to be inconsistent dependent on who you were talking to, there always seemed to be an issue with the computer system that you were dependent on to be able to do your job.


  9. Helpful (1)

    "Flexible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Wilmington, DE
    Current Employee - Manager in Wilmington, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than 5 years)

    Pros

    Most mangers provide a great work/life balance in the corporate HQ, because of this most employees tend to stay 5 years or more. Benefits are good but get more expensive every year. Strong corporate culture. Tuition reimbursement allows you to grow professionally.

    Cons

    Lack of diversity in senior leaders and upper management. Growth opportunities are limited.


  10. Helpful (5)

    "Used to be Employee Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AAA Club Alliance full-time

    Pros

    Decent salary, friendly co-workers, decent hours

    Cons

    I used to work at AAA Hartford, which then became AAA Hartford/Cincinnati. Then it merged with Kansas, Bluegrass, and finally AAA Mid-Atlantic, when it was then called AAA Alliance. With each merger, the company became more corporate. We slowly lost the company picnic, holiday parties, employee outings, and recognition as individuals. More rules were put in place for how your desk should look, how many photos you could have up in your cubicle, exactly when you took your breaks, and a bunch of people were laid off.

    Advice to Management

    Remember that your employees are people. Without them, the company wouldn't exist.