AAA Club Alliance Reviews | Glassdoor

AAA Club Alliance Reviews

Updated September 10, 2017
191 reviews

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3.1
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AAA Club Alliance President & CEO Bernhard Koch
Bernhard Koch
81 Ratings

191 Employee Reviews

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Pros
  • AAA is a friendly place to work with great work-life balance (in 21 reviews)

  • Good benefits, generous pto and good associates (in 20 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Insurance Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurane Sales
    Current Employee - Insurane Sales
    Recommends
    Positive Outlook

    I have been working at AAA Club Alliance full-time (More than 8 years)

    Pros

    Plenty of leads provided to call on to help make your numbers. Friendly work environment. Supportive co-workers and management to help you become successful. Great health benefits, 401k and your earn a good amount of paid time off per year.

    Cons

    sometime I have to work Sundays, which I don't care for.


  2. "Pay over PTO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    Pros this job pays very well they train you and it is for the most part a family company.

    Cons

    Cons is you need to schedule PTO it first come first serve and there is shift bidding. So if your number are low there a good chance you may not get a shift at all if you don't apply for a lot.

    Advice to Management

    make PTO open no matter what and open new call center to take some of load off the other workers.

  3. "A good customer satisfaction member service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    I worked with some great folks, truly dedicated to highest standard of customer satisfaction.

    Cons

    The pay structure and the fact that our compensation became somewhat dependent on our members completing paper surveys sent to them via snail mail.


  4. "AAA"

    StarStarStarStarStar
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Approves of CEO

    I have been working at AAA Club Alliance full-time

    Pros

    Great benefits. Great values within the company. The Travel division understands the value of FAM trips and yearly meeting of all travel agents that build camaraderie and education from our travel partners.

    Cons

    Some middle management out of touch with front line employees.

    AAA Club Alliance Response

    Aug 7, 2017 – Employee Engagement Advocate

    Happy to hear you are doing well.
    AAA works hard to provide tools to all of our Associates in order to be successful.


  5. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at AAA Club Alliance part-time

    Pros

    Decent salary
    Good benefits
    Flexible shifts

    Cons

    Have to work holidays and weekends

    AAA Club Alliance Response

    Aug 21, 2017 – Employee Engagement Advocate

    Agreed, working Holidays and weekends can be tough, but very much appreciated!


  6. "Prejudice against Minorities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Confidential in Hamilton, NJ
    Current Employee - Confidential in Hamilton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Club Alliance full-time (More than 10 years)

    Pros

    Free food on holidays and excessively busy days plus unlimited overtime if that's your gig.

    Cons

    The ratio of minorities in entry level positions to those in management/executive level positions is a travesty. If you are white, then you're alright. If you're black then you stay back.

    Advice to Management

    Clean house, especially in the HR department, and instill affirmative action standards.

    AAA Club Alliance Response

    Sep 12, 2017 – Employee Engagement Advocate

    We appreciate your insight. We value diversity and inclusion here at AAA Club Alliance and make every effort to ensure our hiring and employment practices align to these values.


  7. "Sr Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Club Alliance full-time

    Pros

    Work environment is pleasant and clean

    Cons

    Management is closed minded and inflexible

  8. "Political; Associates have no voice"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Remote, OR
    Former Employee - Manager in Remote, OR
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 5 years)

    Pros

    I worked for AAA for six years. In that time I had several opportunities for growth, several opportunities for travel, and decent pay.

    Cons

    Benefits:
    First, AAA has insurance, but it comes at a high premium. Other benefits are standard at best, including paid time off and supplementary Insurance. They offer no maternity leave benefit, so you are forced to claim short term disability.

    Political:
    Aside from the mediocre benefits, AAA is nothing but a corporate, political war zone. Rarely did I have an opportunity to actually perform my job duties. I was constantly navigating the political landscape of the company, trying to figure out exactly whom I could talk to about what, when, and through what channel. I was often disciplined for making the wrong decision. As a middle manager, I had very little oversight of my employees and also very little impact on leadership decisions. I was also in a situation where I was working remotely, and this organization has a very poor support system in place for work-from-home employees.

    Change=Loss:
    It is important to understand that AAA has and continues to go through significant organizational changes and has had hundreds of layoffs in the last 18 months. Because of this degree of change, the morale is quite low.

    No Exit Strategy:
    Finally, they have no offboarding process; after giving my notice there were very few exit tactics including no exit interview and no access to my 401(k) accounts for transfer.

    AAA Club Alliance Response

    Aug 21, 2017 – Employee Engagement Advocate

    All feedback is certainly welcomed.
    One clarification: ACA is growing and is not laying off valued Associates.


  9. "review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Club Alliance full-time

    Pros

    ok work place to be at

    Cons

    can be large work load


  10. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than 3 years)

    Pros

    Good benefits, especially 401k. OK pay

    Cons

    Very traditional, conservative approach to rules and processes

    Advice to Management

    Allow front line mangers more freedom to make strategic choices

    AAA Club Alliance Response

    Jun 30, 2017 – Employee Engagement Advocate

    I will pass your advice on to our Sr. leaders. AAA is focused on providing quality service to our Members and we value those interested in making strategic decisions to reach those goals.


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