AAA Club Alliance Reviews | Glassdoor

AAA Club Alliance Reviews

Updated June 13, 2018
221 reviews

Filter

Filter

Full-timePart-time

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
1 Rating

221 Employee Reviews

Sort: PopularRatingDate

Pros
  • "AAA is a friendly place to work with great work-life balance" (in 22 reviews)

  • "Great pay good benefits great PTO" (in 23 reviews)

Cons
  • "There is absolutely no room for advancement, there's nowhere to go" (in 5 reviews)

  • "Very top heavy with upper management" (in 8 reviews)

More Pros and Cons

  1. Featured Review

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mcc in Hamilton, NJ
    Current Employee - Mcc in Hamilton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    I love working in the membership department. We are like a family. People are always willing to help. You get commission which is great for your wallet. There is always OT available. I don't dread going in to work everyday. I come in and it is a new day and never have work to bring home to finish!

    Cons

    All breaks are scheduled. Because of the nature of the business, you can't chose when your breaks are, but they do a decent job of scheduling them at appropriate times.


  2. "Great people, great, job, bright future!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (Less than a year)

    Pros

    Excellent pay, benefits, and training.

    Cons

    No cons I can think of.

    Advice to Management

    Cross training to make employees more valuable to the company.

  3. "Truck Driver"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    Freedom, over time all the time, decent pay and great benefits.

    Cons

    Too much alone time, mandatory 6 days a week in the winter, too much drama between senior and new employees.

    Advice to Management

    Treat your employees like actual people and not just numbers.


  4. "Totally Satisfied vs Surveys"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than 3 years)

    Pros

    I have loved working for this company the past three years. I have great benefits, great coworkers and I enjoy what I do.

    Cons

    I hate surveys because they can affect your pay out. Let’s face it, more people who are disappointed in the service are likely to complete a survey, than those who are totally satisfied. Plus the verbiage in the surveys stink.

    Some regional management thinks they are improving the stores but they are only critical and not making a noticeable difference by leading in example. As they say, you get what you give.

    Advice to Management

    Train your employees and set expectations in advance. Your a sound board for both employees and guests. Be reasonable with your expectations.


  5. "I enjoyed my time there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at AAA Club Alliance full-time

    Pros

    Pay, Benefits, Coworkers, job enlargement, Scheduling

    Cons

    no growth opportunities beyond the retail store
    goals were unrealistic for certain positions

    Advice to Management

    Create more growth opportunities


  6. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate
    Current Employee - Sales Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    AAA is one of the best companies that I have ever worked for. The company offers competitive benefits from health care to tuition reimbursement. As with any company, there are individual goals that must be met which some people find challenging if they don't have a Sales background.

    Cons

    Members are able to rate your performance based on completing a survey. A bad survey could affect your ability to receive an extra incentive. AAA strives for Total Satisfaction, even marking Satisfaction on a survey could cost you a bonus or even your job.


  7. "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Club Alliance part-time

    Pros

    Co workers and customers are great

    Cons

    Everything besides do workers

    Advice to Management

    Care about workers and stop being so dramatic

  8. "Cashier and sales associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier/Sales in Towson, MD
    Current Employee - Cashier/Sales in Towson, MD

    I have been working at AAA Club Alliance part-time (Less than a year)

    Pros

    Great pay, amazing 401k matching, tuition reimbursement for college, great health care, great incentives

    Cons

    not great for sales oriented individuals

    Advice to Management

    express that sales are part of the job and are a requirement of the position


  9. Helpful (2)

    "Down the drain..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Newark, DE
    Current Employee - Supervisor in Newark, DE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than 5 years)

    Pros

    Good benefits, that’s it.

    Cons

    Work load
    Call volume
    Lack of support
    Out of touch leadership

    Advice to Management

    I have worked for the company for almost 5 years. Was with Mid-Atlantic before the merge...

    There was a time I loved my job! Even on the most stressful days I could proudly say I enjoyed the work I did. Now, I hate it. Top management could care less about their front line employees. They are simply about money and how they can take it away from those who deserve it to put it back in their own pockets. So disappointing to see what once a great company turn to such trash.

    My advice, actually take the time to see what your employees handle. They are more then just numbers in a spreadsheet.


  10. Helpful (2)

    "Tow truck and battery technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tow Truck Driver and Battery Tech in Richmond, VA
    Current Employee - Tow Truck Driver and Battery Tech in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Club Alliance full-time (More than 5 years)

    Pros

    Great pay good benefits great PTO

    Cons

    No room for advancement

    Advice to Management

    Start caring more about your employees and not care more about making money for someone start acting like you know what your doing and drop the attitude acting like your better then someone bring back fleet tow truck to Richmond, va the contractors are running this company into the ground


Showing 221 of 228 reviews
Reset Filters