AAA Club Alliance Reviews | Glassdoor

AAA Club Alliance Reviews

Updated February 26, 2017
167 reviews

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3.3
Star Star Star Star Star
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AAA Club Alliance President & CEO Bernhard Koch
Bernhard Koch
70 Ratings

167 Employee Reviews

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Pros
  • AAA is a friendly place to work with great work-life balance (in 19 reviews)

  • Good Benefits and work life balance (in 18 reviews)

Cons
  • Boring, not much room for growth (in 4 reviews)

  • micromanaged and unachievable sales goals without proper tools (in 5 reviews)

More Pros and Cons

  1. "Membership Sales and Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Membeship Sales & Servce in Newark, DE
    Current Employee - Membeship Sales & Servce in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than 3 years)

    Pros

    The people I work with all the way up to the director are great to work with. Great benefits, Instead of taking a PTO day you can swap schedules with another employee. Incentive is good as long as you are a hard worker. They feed you quite often on busy days. Morale is great for the most part.

    Cons

    Pay could be better. Spends too much money on new hire training when you can retain the hard working employees with a better pay raise. If the cap is 4% when the fair employees are getting 1%, the hard working employees should be entitled to the pool of 4% not max at 4%. Since the merger budget seems more strict.

    Advice to Management

    We spend too much money on new hire training when about 2/3's of them stay. Take care of your excellent employees who plan to stay with a better monetary raise

    AAA Club Alliance Response

    Feb 24, 2017 – Employee Engagement Advocate

    "Taking care" of tenured Associates is of great importance at ACA. Thank you for sharing your perspective.


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Humble Servant
    Current Employee - Humble Servant
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    Ok benefits,Chance for advancement,good people

    Cons

    Most employees are from the millennial decade everyone I have met or worked with Feels as if they are entitled to something. They haven't a clue as to what it means to work hard Management is worthless in less you fold into the AAA mold. You speak your mind you end up getting ridiculed for it if it's not what they want to hear A lot of backstabbing Each facility changes without any consistency Very delusional upper management only concerned about themselves they make it sound as if it so cherries and nuts

    Advice to Management

    Wake up in the morning and look in the mirror remember where you came from know that you have individuals willing to work very hard very dedicated loyal employees willing to go the extra mile just giving a bit of honest recognition and appreciation


  3. "Technology"

    Star Star Star Star Star
    Current Employee - Technology in Elkton, MD
    Current Employee - Technology in Elkton, MD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance (More than 3 years)

    Pros

    Family oriented with many employees boasting long tenure. People are very down to earth and friendly.

    Cons

    Not many cons to share.

    AAA Club Alliance Response

    Jan 30, 2017 – HR Analyst

    Happy to hear you are pleased with your position. I agree, there are plenty of friendly faces around who are willing to help.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "sales representive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Rockville, MD
    Former Employee - Anonymous Employee in Rockville, MD
    Doesn't Recommend
    No opinion of CEO

    I worked at AAA Club Alliance full-time

    Pros

    Benefits were reasonable at this job

    Cons

    Everything else that had to do with the job


  6. "Good Job!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    decent pay, diverse environment, teamwork but you remain independent, career growth, good company reputation

    Cons

    benefits are too expensive, pay could be much better for what we do, some management needs training on how to be ethical, respectful and professional

    Advice to Management

    it is important to be ethical at all time, be fair, respectful and professional...treat others like humans rather than like dirt who is beneath you

    AAA Club Alliance Response

    Jan 30, 2017 – HR Analyst

    Respect for Individuals and Integrity are two of AAA's mutual Shared Values which guide all Associates and create our culture, we try to conduct ourselves keeping these in mind. It is always good ... More


  7. Helpful (1)

    "AAA Mid Atlantic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Specialist in Arlington, VA
    Former Employee - Membership Specialist in Arlington, VA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Truly wonderful fellow employees - (for the most part) outstanding management).

    Cons

    Allowed another employee to harass me because they did not see it on video, but when I offered to pay the expenses for a lie detector test - they would not accept the possibility of hearing about the false accusation of that employee come out because they honored that employees seniority.

    Advice to Management

    No advice to lower management because sometimes lower management wants to do the right thing, but even they themselves are limited from being 100% fair because lower management can sometimes be restricted from doing the 100% right and fair thing to do by their own superiors above them.


  8. "Very Sales Focused"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Charlottesville, VA
    Former Employee - Anonymous Employee in Charlottesville, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than a year)

    Pros

    Breaks, Fun Conworkers, Easy Going Job

    Cons

    Micromanaged 24/7 which made it hard to focus on the importance of your job duties and customers.


  9. "Out of touch"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Club Alliance full-time (More than 8 years)

    Pros

    People, benefits, travel partners, people.

    Cons

    Management, Bad Morale, Unattainable quotas. Dishonesty.

    Advice to Management

    Retire. Well, most management is a bit old and out of touch. Their methods are tired and don't really do much for AAA's desperate attempt to grab the millennials. Listen to your employee's.

    AAA Club Alliance Response

    Jan 30, 2017 – HR Analyst

    We are listening and appreciative for any and all feedback.


  10. Helpful (1)

    "Travel Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 3 years)

    Pros

    Full benefits package with discounted travel

    Cons

    There is too much micro management

    Advice to Management

    Believe in your employees


  11. "Anonymous"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great company and great benefits! Feels good to work for a company who cares about their members.

    Cons

    Many changes going on but they are all positive changes.

    AAA Club Alliance Response

    Dec 9, 2016 – HR Analyst

    We do care! Thank you for sharing



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