AAA Club Alliance Reviews | Glassdoor

AAA Club Alliance Reviews

Updated August 20, 2018
233 reviews

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2.7
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AAA Club Alliance CEO Thomas Wiedemann
Thomas Wiedemann
3 Ratings

233 Employee Reviews

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Pros
  • "AAA is a friendly place to work with great work-life balance" (in 22 reviews)

  • "Used to have good Benefits but they reduced it" (in 22 reviews)

Cons
  • "Very top heavy with upper management" (in 8 reviews)

  • "There is absolutely no room for advancement, there's nowhere to go" (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mcc in Hamilton, NJ
    Current Employee - Mcc in Hamilton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Club Alliance full-time (More than a year)

    Pros

    I love working in the membership department. We are like a family. People are always willing to help. You get commission which is great for your wallet. There is always OT available. I don't dread going in to work everyday. I come in and it is a new day and never have work to bring home to finish!

    Cons

    All breaks are scheduled. Because of the nature of the business, you can't chose when your breaks are, but they do a decent job of scheduling them at appropriate times.

    AAA Club Alliance Response

    Jun 29, 2018 – Employee Engagement Advocate

    Wonderful to hear! Keep up the good work and helping our Members.


  2. Helpful (1)

    "Life insurance agent and Medical receptionist"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Club Alliance part-time

    Pros

    I love people and helping them is my motivation to work and see how happy they are when they save money

    Cons

    HOurs need to be flexible

    Advice to Management

    Just give me a chance to be interviews

    AAA Club Alliance Response

    Jul 31, 2018 – Employee Engagement Advocate

    Helping others is what we do! We believe in work-life balance, talk to your manager about the hours.

  3. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Cincinnati, OH
    Former Employee - Anonymous Employee in Cincinnati, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AAA Club Alliance full-time (More than 3 years)

    Pros

    Great team, great people who are willing to help others learn. Great flexibility.

    Cons

    None that I can say.


  4. "Used to be Employee Oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AAA Club Alliance full-time

    Pros

    Decent salary, friendly co-workers, decent hours

    Cons

    I used to work at AAA Hartford, which then became AAA Hartford/Cincinnati. Then it merged with Kansas, Bluegrass, and finally AAA Mid-Atlantic, when it was then called AAA Alliance. With each merger, the company became more corporate. We slowly lost the company picnic, holiday parties, employee outings, and recognition as individuals. More rules were put in place for how your desk should look, how many photos you could have up in your cubicle, exactly when you took your breaks, and a bunch of people were laid off.

    Advice to Management

    Remember that your employees are people. Without them, the company wouldn't exist.


  5. "Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    It's a great culture there

    Cons

    Everyone's experience is completely different.

    Advice to Management

    N)A


  6. "it is a high pressure busy job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at AAA Club Alliance (More than 3 years)

    Pros

    good experience learning many job skills in one place

    Cons

    too many jobs in one, stand your entire shift.very micro managed all day. high pressure. I think anywhere up to 2 yrs is the burn out rate. huge turnover


  7. Helpful (1)

    "Stressful-Goals Out of Reach. Too much workload on employees. Mass Exodus. Has become an awful place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Associate
    Current Employee - Retail Sales Associate
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Club Alliance full-time (More than 10 years)

    Pros

    Nice coworkers. Good time off.

    Cons

    Goals given are way out of reach. You feel like you are hounding members to buy products. Not the service company we used to be. All about the buck and the members see that. Demotivating. Workload is entirely too much-associates from front line up are exhausted and overworked-it’s relentless. Decisions made are by those way out of touch with front line. The work/life balance motto is a complete joke.

    Advice to Management

    Hire more people. Your employees would be much happier and productive if their workplace wasn’t so intense. Hard work is one thing but this is borderline slave labor in some cases. Give workers a MANAGEABLE workload.

    Lower our goals to a reasonable number. We value more than our “potential” for bonus and care much more about the quality and stress level of our job. The mass exodus you see is because we are finding other places to work that actually care about their workers well being more than a large paycheck. What once was a great place to work is now dreadful.

  8. "Retail sales specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Wilmington, DE
    Former Employee - Retail Sales Associate in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AAA Club Alliance full-time (More than 10 years)

    Pros

    AAA is a national company.

    Cons

    Growth opportunities. Jobs given to who you and not the work that you do.

    Advice to Management

    Work on morale of employees. Very stressful work environment.


  9. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance part-time

    Pros

    Good people to work with

    Cons

    Miscommunication between managers and employees


  10. "Ok"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Club Alliance full-time

    Pros

    Good experience
    Learned selling techniques
    One hour lunch

    Cons

    Poor management
    Lazy coworkers


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