★
CSAA Insurance Group, a AAA Insurer Reviews
Updated Aug 5, 2022
Clear All
Full-time, Part-time
English
Job Function
- Administrative
- Arts & Design
- Business
- Consulting
- Customer Services & Support
- Education
- Engineering
- Finance & Accounting
- Healthcare
- Human Resources
- Information Technology
- Legal
- Marketing
- Media & Communications
- Military & Protective Services
- Operations
- Other
- Product & Project Management
- Research & Science
- Retail & Food Services
- Sales
- Skilled Labor & Manufacturing
- Transportation
Job Status (2)
- Current Employees
- Part-time
- Contract
- Intern
- Full-time
- Freelance
Select a location...
- Worldwide
- United States - All Cities
- - New Jersey
- - Northern Mariana Islands
- - Alabama
- - Idaho
- - Utah
- - Illinois
- - Virginia
- - Missouri
- - New York State
- - Wisconsin
- - Arizona
- - Alaska
- - Michigan
- - Guam
- - Montana
- - Maine
- - Nebraska
- - Oklahoma
- - Kentucky
- - New Mexico
- - District of Columbia
- - Federated States of Micronesia
- - Wyoming
- - North Carolina
- - Texas
- - Hawaii
- - South Dakota
- - Mississippi
- - American Samoa
- - Puerto Rico
- - Vermont
- - Minnesota
- - Arkansas
- - West Virginia
- - Tennessee
- - Indiana
- - Ohio
- - California
- - New Hampshire
- - Colorado
- - Virgin Islands
- - Connecticut
- - Palau
- - Iowa
- - Nevada
- - Louisiana
- - Washington State
- - Kansas
- - Rhode Island
- - Oregon
- - Pennsylvania
- - Maryland
- - Florida
- - Massachusetts
- - South Carolina
- - Georgia
- - North Dakota
- - Delaware
- - Remote
- Argentina - All Cities
- - Buenos Aires
- - Catamarca
- - Chaco
- - Chubut
- - Córdoba
- - Corrientes
- - Federal Capital
- - Entre Ríos
- - Formosa
- - Jujuy
- - La Pampa
- - La Rioja
- - Mendoza
- - Misiones
- - Neuquén
- - Río Negro
- - Salta
- - San Juan
- - San Luis
- - Santa Cruz
- - Santa Fe
- - Santiago del Estero
- - Tierra del Fuego, Antarctica,
- - Tucumán
- - Trabajo desde casa
- Aruba - All Cities
- Bangladesh - All Cities
- - Dhaka
- - Khulna
- - Rajshahi
- - Barisal
- - Chittagong
- - Sylhet
- - Rangpur Division
- - Remote
- Brazil - All Cities
- - Acre, Brasil
- - Alagoas
- - Amapá
- - Amazonas
- - Bahia
- - Ceará
- - Federal District
- - Espírito Santo
- - Mato Grosso do Sul
- - Maranhão
- - Mato Grosso
- - Minas Gerais
- - Pará
- - Paraíba
- - Paraná
- - Piauí
- - Rio de Janeiro
- - Rio Grande do Norte
- - Rio Grande do Sul
- - Rondônia
- - Roraima
- - Santa Catarina
- - São Paulo
- - Sergipe
- - Goiás
- - Pernambuco
- - Tocantins
- - Trabalho remoto
- Canada - All Cities
- - Alberta
- - British Columbia
- - Manitoba
- - New Brunswick
- - Newfoundland and Labrador
- - Nova Scotia
- - Ontario
- - Prince Edward Island
- - Quebec
- - Saskatchewan
- - Yukon
- - Northwest Territories
- - Nunavut
- - Remote
- Chile - All Cities
- - Valparaíso
- - Aisén
- - Antofagasta
- - Araucanía
- - Atacama
- - Biobío
- - Coquimbo
- - O'Higgins
- - Los Lagos
- - Magallanes
- - Maule
- - Santiago Metropolitan Region
- - Tarapacá
- - Trabajo desde casa
- China - All Cities
- - Anhui
- - Zhejiang
- - Jiangxi
- - Jiangsu
- - Jilin
- - Qinghai
- - Fujian
- - Heilongjiang
- - Henan
- - Hebei
- - Hunan
- - Hubei
- - Xinjiang
- - Tibet
- - Gansu
- - Guangxi
- - Guizhou
- - Liaoning
- - Inner Mongolia
- - Ningxia
- - Beijing
- - Shanghai
- - Shanxi
- - Shandong
- - Shaanxi
- - Tianjin
- - Yunnan
- - Guangdong
- - Hainan
- - Sichuan
- - Chongqing
- - Remote
- France - All Cities
- - Nouvelle-Aquitaine
- - Auvergne - Rhône-Alpes
- - Normandy
- - Bourgogne-Franche-Comté
- - Brittany
- - Centre
- - Corsica
- - Ile-de-France
- - Occitanie
- - Hauts-de-France
- - Pays de la Loire
- - Provence-Alpes-Cote d'Azur
- - Grand Est
- - Télétravail
- Germany - All Cities
- - Baden-Wurttemberg
- - Bavaria
- - Bremen
- - Hamburg
- - Hesse
- - Lower Saxony
- - North Rhine-Westphalia
- - Rhineland-Palatinate
- - Saarland
- - Schleswig-Holstein
- - Brandenburg
- - Mecklenburg-Western Pomerania
- - Saxony
- - Saxony-Anhalt
- - Thuringia
- - Berlin
- - Heimarbeit
- India - All Cities
- - Andaman and Nicobar Islands
- - Andhra Pradesh
- - Assam
- - Chandigarh
- - Dadra and Nagar Haveli
- - Delhi
- - Gujarat
- - Haryana
- - Himachal Pradesh
- - Jammu and Kashmir
- - Kerala
- - Lakshadweep
- - Maharashtra
- - Manipur
- - Meghalaya
- - Karnataka
- - Nagaland
- - Orissa
- - Pondicherry
- - Punjab
- - Rajasthan
- - Tamil Nadu
- - Tripura
- - West Bengal
- - Sikkim
- - Arunachal Pradesh
- - Mizoram
- - Daman and Diu
- - Goa
- - Bihar
- - Madhya Pradesh
- - Uttar Pradesh
- - Chhattisgarh
- - Jharkhand
- - Uttaranchal
- - Telangana
- - Remote
- Indonesia - All Cities
- - Aceh
- - Bali
- - Bengkulu
- - Jakarta
- - Jambi
- - Central Java
- - East Java
- - Yogyakarta
- - West Kalimantan
- - South Kalimantan
- - Central Kalimantan
- - East Kalimantan
- - Lampung
- - West Nusa Tenggara
- - East Nusa Tenggara
- - Central Sulawesi
- - South East Sulawesi
- - West Sumatra
- - North Sumatra
- - Maluku
- - Maluku Utara
- - West Java
- - North Sulawesi
- - South Sumatra
- - Banten
- - Gorontalo
- - Bangka-Belitung
- - Papua
- - Riau
- - South Sulawesi
- - Irian Jaya Barat
- - Kepulauan Riau
- - Sulawesi Barat
- - Remote
- Italy - All Cities
- - Abruzzo
- - Basilicata
- - Calabria
- - Campania
- - Emilia-Romagna
- - Friuli-Venezia Giulia
- - Lazio
- - Liguria
- - Lombardy
- - Marche
- - Molise
- - Piedmont
- - Apulia
- - Sardinia
- - Sicily
- - Tuscany
- - Trentino-South Tyrol
- - Umbria
- - Aosta Valley
- - Veneto
- - Telelavoro
- Malaysia - All Cities
- - Johor
- - Kedah
- - Kelantan
- - Malacca
- - Negeri Sembilan Darul Khusus
- - Pahang Darul Makmur
- - Perak Darul Ridzuan
- - Perlis Indera Kayangan
- - Pulau Pinang
- - Sarawak
- - Selangor Darul Ehsan
- - Terengganu Darul Iman
- - Kuala Lumpur
- - Labuan
- - Sabah
- - Putrajaya
- - Remote
- Mexico - All Cities
- - Aguascalientes
- - Baja California
- - Baja California Sur
- - Campeche
- - Chiapas
- - Chihuahua
- - Coahuila
- - Colima
- - Distrito Federal
- - Durango
- - Guanajuato
- - Guerrero
- - Hidalgo
- - Jalisco
- - México
- - Michoacán
- - Morelos
- - Nayarit
- - Nuevo León
- - Oaxaca
- - Puebla
- - Querétaro
- - Quintana Roo
- - San Luis Potosí
- - Sinaloa
- - Sonora
- - Tabasco
- - Tamaulipas
- - Tlaxcala
- - Veracruz
- - Yucatán
- - Zacatecas
- - Trabajo desde casa
- Norway - All Cities
- - Akershus
- - Aust-Agder
- - Buskerud
- - Finnmark
- - Hedmark
- - Hordaland
- - More og Romsdal
- - Nordland
- - Nord-Trondelag
- - Oppland
- - Oslo
- - Ostfold
- - Rogaland
- - Sogn og Fjordane
- - Sor-Trondelag
- - Telemark
- - Troms
- - Vest-Agder
- - Vestfold
- - Remote
- Singapore - All Cities
- - Central
- - East
- - North
- - North-East
- - West
- - Remote
- Sweden - All Cities
- - Blekinge
- - Gävleborg
- - Gotland
- - Halland
- - Jämtland
- - Jönköping
- - Kalmar
- - Dalarna
- - Kronoberg
- - Norrbotten
- - Örebro
- - Östergötland
- - Södermanland
- - Uppsala
- - Värmland
- - Västerbotten
- - Västernorrland
- - Västmanland
- - Stockholm
- - Skåne
- - Västra Götaland
- - Remote
- United Kingdom - All Cities
- - England
- - Northern Ireland
- - Scotland
- - Wales
- - Remote
English
- English
- French
- German
- Dutch
- Portuguese
- Spanish
- Italian
Verify your email to use filters. Having problems? Resend email
Found 1,193 of over 1K reviews
74% Recommend to a Friend
81% Approve of CEO
Found 1,175 of over 1K reviews
Popular
- Popular
- COVID-19 Related
- Highest Rating
- Lowest Rating
- Most Recent
- Oldest First
Recommend to a Friend
Approve of CEO
Thomas M. Troy
174 Ratings
Top Review Highlights by Sentiment
Pros
- "workers are great people that make the whole environment a slight bit less crazy than it is." (in 102 reviews)
Cons
- "Egos and decisions based on emotion rather than facts is evidence of a poor management team." (in 63 reviews)
- "Lack of leadership, foresight and cooperation at executive level trickles down through organization causing instability, lack of direction, inefficiency." (in 33 reviews)
- "Management as a whole...there’s a couple good supervisors but by and large management is an abomination." (in 33 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of CSAA Insurance Group, a AAA Insurer and is not affected by filters.
Race / Ethnicity
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
Want more demographic options?
- Current Employee, more than 3 years★★★★★Featured Review
Pros
Benefits and pay are great! Bonuses and pay increases every March. Lots of opportunities to advance your career.
Cons
As with any customer service job, you will sometimes speak with angry customers. That's a very small percentage of the time though.
Thank you for taking the time to leave a review! It is true CSAA is a great place to work and has the best associates; they are what matters and continue to strengthen our company. We are pleased to hear that you find the compensation and benefits rewarding! Thank you for your commitment to CSAA and our members!
- Current Employee, more than 3 years★★★★★
Pros
Leadership sets up really great environment
Cons
I think any cons in CSAA
CSAA Insurance Group, a AAA Insurer Response
Thank you for taking the time to leave a review. It's wonderful to hear you are enjoying your time with us. Creating a positive experience for all of our associates is what we strive for every day. We value connections and collaboration, as Managers actively connect with their teams. We wish you many more years of success with CSAA.
- Current Employee, more than 5 years★★★★★
Great Place
Aug 5, 2022 - Sr insurance specialist in Hamilton, NJRecommendCEO ApprovalBusiness OutlookPros
Work life balance and culture
Cons
Call volume can become very depressing
- Current Employee★★★★★
Pros
Awesome company, a lot of supports and loves from the teammates
Cons
I did not find any cons
- Current Employee, more than 10 years★★★★★
Pros
Hard work is appreciated by management.
Cons
Health benefits are not very good.
- Former Employee, more than 1 year★★★★★
Pros
Great company to work for. The pay is great for the insurance industry. They have great benefits. Management is awesome they have plenty of opportunities.
Cons
Getting call after call is completely exhausting. Customer service sucks and I just could not do it for one more day..... Company is amazing but customer suck!!!!
- Current Employee★★★★★
Pros
Work life balance is very good.
Cons
Nothing I can think at this point
- Current Employee, more than 3 years★★★★★
Great!
Jul 31, 2022 - Customer Service Representative (CSR) in Las Vegas, NVRecommendCEO ApprovalBusiness OutlookPros
Really great! Super duper great.
Cons
Requires hard workers. So great!
- Current Employee, less than 1 year★★★★★
Pros
Working for CSAA has shown me great company culture and how they value their employees.
Cons
There weren't any negatives to working for CSAA
- Former Employee, more than 3 years★★★★★
Pros
The people were amazing inclusive environment
Cons
Overworked and on salary so no overtime pay
CSAA Insurance Group, a AAA Insurer Response
Thank you for taking the time to leave a review and for your feedback. CSAA is dedicated to fostering a collaborative and respectful work environment that celebrates diversity and inclusion. We are disappointed to hear that you felt there was an imbalance between employment expectations and your salary. We value your feedback and are always looking for opportunities to improve and learn more. Please feel free to contact Human Resources at your convenience.
Join the CSAA Insurance Group, a AAA Insurer team
CSAA Insurance Group, a AAA Insurer Reviews FAQs
CSAA Insurance Group, a AAA Insurer has an overall rating of 3.7 out of 5, based on over 1,286 reviews left anonymously by employees. 74% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 60% have a positive outlook for the business. This rating has been stable over the past 12 months.
74% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CSAA Insurance Group, a AAA Insurer 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at CSAA Insurance Group, a AAA Insurer to be compensation, coworkers, benefits and the cons to be career development, senior leadership, management.
Popular Careers with CSAA Insurance Group, a AAA Insurer Job Seekers
Work at CSAA Insurance Group, a AAA Insurer? Share Your Experiences
CSAA Insurance Group, a AAA Insurer
Click to Rate
CSAA Insurance Group, a AAA Insurer Response
Social Reputation Consultant