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CSAA Insurance Group, a AAA Insurer

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CSAA Insurance Group, a AAA Insurer

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CSAA Insurance Group, a AAA Insurer Reviews

Updated Aug 5, 2022

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Found 1,193 of over 1K reviews
3.7
74% Recommend to a Friend
CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
81% Approve of CEO

Found 1,175 of over 1K reviews

3.7
74%
Recommend to a Friend
81%
Approve of CEO
CSAA Insurance Group, a AAA Insurer President and CEO Thomas M. Troy
Thomas M. Troy
174 Ratings

Top Review Highlights by Sentiment

Pros
  • "Very diverse and good benefits!(in 116 reviews)
  • "workers are great people that make the whole environment a slight bit less crazy than it is.(in 102 reviews)
  • "Good pay and 401k as well(in 77 reviews)
  • "Laid back atmosphere and good work/life balance.(in 42 reviews)
  • "Great culture and values.(in 32 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of CSAA Insurance Group, a AAA Insurer and is not affected by filters.

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  1. 5.0
    Current Employee, more than 3 years
    Featured Review

    Great workplace!

    Mar 9, 2022 - Senior Service Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits and pay are great! Bonuses and pay increases every March. Lots of opportunities to advance your career.

    Cons

    As with any customer service job, you will sometimes speak with angry customers. That's a very small percentage of the time though.

    Be the first to find this review helpful

    CSAA Insurance Group, a AAA Insurer Response

    Social Reputation Consultant

    Thank you for taking the time to leave a review! It is true CSAA is a great place to work and has the best associates; they are what matters and continue to strengthen our company. We are pleased to hear that you find the compensation and benefits rewarding! Thank you for your commitment to CSAA and our members!

  2. 5.0
    Current Employee, more than 3 years

    Great Environment

    Jul 6, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Leadership sets up really great environment

    Cons

    I think any cons in CSAA

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    CSAA Insurance Group, a AAA Insurer Response

    Thank you for taking the time to leave a review. It's wonderful to hear you are enjoying your time with us. Creating a positive experience for all of our associates is what we strive for every day. We value connections and collaboration, as Managers actively connect with their teams. We wish you many more years of success with CSAA.

  3. 4.0
    Current Employee, more than 5 years

    Great Place

    Aug 5, 2022 - Sr insurance specialist in Hamilton, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance and culture

    Cons

    Call volume can become very depressing

    Be the first to find this review helpful
  4. 5.0
    Current Employee

    Lovely place to work

    Aug 5, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Awesome company, a lot of supports and loves from the teammates

    Cons

    I did not find any cons

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  5. 4.0
    Current Employee, more than 10 years

    Good Place to Work

    Aug 2, 2022 - Claims 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Hard work is appreciated by management.

    Cons

    Health benefits are not very good.

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  6. 5.0
    Former Employee, more than 1 year

    Customer Service sucks

    Aug 1, 2022 - Senior Service Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great company to work for. The pay is great for the insurance industry. They have great benefits. Management is awesome they have plenty of opportunities.

    Cons

    Getting call after call is completely exhausting. Customer service sucks and I just could not do it for one more day..... Company is amazing but customer suck!!!!

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  7. 5.0
    Current Employee

    Best Place to work

    Aug 1, 2022 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work life balance is very good.

    Cons

    Nothing I can think at this point

    Be the first to find this review helpful
  8. 5.0
    Current Employee, more than 3 years

    Great!

    Jul 31, 2022 - Customer Service Representative (CSR) in Las Vegas, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Really great! Super duper great.

    Cons

    Requires hard workers. So great!

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  9. 5.0
    Current Employee, less than 1 year

    Great Company

    Jul 30, 2022 - Covid-19 Contact Tracer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working for CSAA has shown me great company culture and how they value their employees.

    Cons

    There weren't any negatives to working for CSAA

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  10. 4.0
    Former Employee, more than 3 years

    N/A

    Jul 24, 2022 - Casualty Specialist in Oklahoma City, OK
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The people were amazing inclusive environment

    Cons

    Overworked and on salary so no overtime pay

    1 person found this review helpful

    CSAA Insurance Group, a AAA Insurer Response

    Thank you for taking the time to leave a review and for your feedback. CSAA is dedicated to fostering a collaborative and respectful work environment that celebrates diversity and inclusion. We are disappointed to hear that you felt there was an imbalance between employment expectations and your salary. We value your feedback and are always looking for opportunities to improve and learn more. Please feel free to contact Human Resources at your convenience.

Viewing 1 - 10 of 1,175 Reviews
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CSAA Insurance Group, a AAA Insurer Reviews FAQs

CSAA Insurance Group, a AAA Insurer has an overall rating of 3.7 out of 5, based on over 1,286 reviews left anonymously by employees. 74% of employees would recommend working at CSAA Insurance Group, a AAA Insurer to a friend and 60% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, CSAA Insurance Group, a AAA Insurer employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at CSAA Insurance Group, a AAA Insurer. This rating has been stable over the past 12 months.

74% of CSAA Insurance Group, a AAA Insurer employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated CSAA Insurance Group, a AAA Insurer 3.6 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at CSAA Insurance Group, a AAA Insurer to be compensation, coworkers, benefits and the cons to be career development, senior leadership, management.

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Glassdoor has 1,286 CSAA Insurance Group, a AAA Insurer reviews submitted anonymously by CSAA Insurance Group, a AAA Insurer employees. Read employee reviews and ratings on Glassdoor to decide if CSAA Insurance Group, a AAA Insurer is right for you.