AAA Northern California, Nevada & Utah Reviews

Pros

They are lucky to have middle management being seemingly sympathetic but without option to help. Benefits.

Cons

Calls are back to back!!! Before I started they took away a 3 second delay between calls (wicked and mean spirited). Its BEEP and GO as soon as last call disconnects. NOT A SECOND to decompress and clear screens for next call. I worked for OREGON IDAHO club for 12 years HAPPILY!! Oregon club ranked top 10 regularly and often top 5 and many times NUMBER ONE in the federation!!! I took calls all day every day for membership, ERS and dispatch. I wore many hats. I was a top performer. We were overstaffed and calls were paced for our benefit. We would experience ques and work hard to clear it cus you knew it was temporary. It was a pleasant work environment and we had little turnover. My 3rd shift swing team were all 10 plus years employees. We were a fine tuned machine. I was sooooo disappointed when I joined the NCNU club. I had no idea it would be so awful. Oregon Idaho was a unique experience and when I told coworkers about their work environment they were shocked.

Pros

Pay is fair after being pushed

Cons

Hours need to be fixed and listen to employees vs pretending to

Pros

Walk ins at the branch for new sales... & employee discounts.

Cons

Literally everything else. They treat agents like they're not needed when they are what grew the company to where it is now. They implemented call centers and route everything to them. They do not monitor the call center agents well enough, call center agents will transfer service calls to the local branch in order to get the next new biz call which wastes branch agents time on purpose. Agents in the branch waste most of their time on leads and then are asked why they can't meet quotas. The quotas are one size fits all, so a new agent after their 1st year has to do what an agent with a million dollar book has to do. An average branch agent will write 250k while the call center writes $1 million in premium each year. No ownership in book or renewal income for new agents. Company is dragging their feet with the union contract negotiations. They don't care. Glad I escaped.

Pros

Co-workers are caring and empathic people asked to do the impossible daily without support

Cons

Leadership doesn't understand what we are. Petty micromanagers out for themselves

Pros

Good co-workers, unique set of products and services.

Cons

Imagine a company where top management consists of immature, bullying 8-year old boys. Unfortunately that toxic attitude has infected mid and lower management levels now too. While most companies have maintained the Covid era flexibility of work at home capabilities, not AAA. They have gone the other way and now make everybody go into the office for 40 hours a week, even commissioned sales agents, who are then not allowed to help customers during non office hours as that would result in prohibited overtime. Not exactly a service to the customer and kind of a reverse thank you to employees who put their health at risk to serve customers during the pandemic and were allowed to manage their own time in years prior. In fact it is more of the same vindictiveness we've seen from Tim Condon and his minions over the past 5 years as they throw their most recent tantrum over the sales force unionizing to stop the constant benefit rollbacks. Pretty sad group, who continue to tear down a once progressive thinking and quality organization.

Pros

Decent benefits, 401k, remote work, L2 management doing the best they can with what they got

Cons

Morale is down but higher ups don't care Upper management is doubling down on micromanaging Putting policies in place that hurt agents compensation Compassion and work life balance are nonexistent Don't get sick or face losing your job No respect for agents

Pros

Great brand In office agents are very knowledgeable. Provide top notch service and experience 10+ years with company

Cons

AAA an agency not an actual insurance company. Company is focused on rerouting customers to call center for sales. Pay for new agents is entry level even with yrs of insurance experience, pay at In & Out Burgers is higher. No renewal business for new agents but your still expected to maintain and service the business. More service than sales focused. You have to sell memberships in order to qualify for bonus pay. Almost impossible to reach sales goals to get bonus