AAA Northern California, Nevada & Utah Reviews

Pros

Leadership is serious about cyber security Managers care about their team and offer training and growth opportunities The company responded swiftly to the COVID pandemic and transitioned all employees remotely without anybody being laid off HQ is within walking distance of restaurants with weekly food truck rotation Sufficient availability in company parking garage

Cons

Open/collaborative seating. Some designated seats are in close proximity to heavy foot traffic, so there's a chance you won't have much privacy

Pros

Benefits, PTO, 401K match, work from home

Cons

Bonus structure has changed 4 times from my start date. Seniority does not matter with shift bids, only the numbers you put up. If you are willing to work until 9:00PM, you will have the option for weekends off. Now forced to offer the new Smart Home alarm system on every call or you're threatened to be written up. Not the easiest thing to offer when they have to run credit. Misrouted calls are far beyond anything I have encountered with previous employers. You can have days with 10 or more customer service transfers. A good portion of long term employees tell you how great AAA once was, and how it's progressively getting worse. It is extremely difficult to maintain a positive mentality throughout the day.

Pros

Pay is decent enough for the job Insurance benefits are decent It’s not necessarily a “hard” job

Cons

Terrible leadership Overworked and undervalued employees No advancement unless you’ve been there 5+ years, they don’t care about any education or previous experience

Pros

AAA still has a strong name brand, and bits of culture left from the remnants of what it once was. They offer great benefits, tuition reimbursement, and tons of resources such as flyers, business cards, laptops, ear pieces, and cellphone stipends to set you up for success. Co workers are amazing to work with, and the tenured agents who survived/ or decided to stay after AAA's restructure, are fountains of knowledge. During training you start off at $23, and left on your own to build your clientele upon going live.

Cons

Constant changes are being made, that are gradually pushing the tenured agents into retirement, resignation, or giving up their renewal book of business to accept their new retail compensation plan. After training, new agents earn 7% on new business, or $15 per hour, generally whichever is higher. It isn't impossible to reach, except that the call center gets all incoming calls and online quotes first.. There's no renewal commissions, so new agents don't feel invested in their work, or have any real incentive to stay at the company any longer than a year, or retain customers for that matter (all leading to high employee turnover). Older agents are constantly complaining about how good the company USED to be, the trips they USED to take, and how it all changed since Tim Condon implemented his socialist business model. Apart from the benefits, it's no better than working under an agency owner as a producer.

Pros

Great co-workers and nice offices

Cons

Management has been on a protracted battle to worsen pay and benefits. Every year's compensation package has included take backs and the latest thing is that commissions are now being threatened with Claw Backs (actual management term) for even minor documentation issues. I cannot tell you how de-moralizing this activity and terminology is. Management should know better, but the communication from the top would be non-existent were it not for this caustic type of wording. The threat of Unionization is back, so we've seen some rollbacks on the continued onslaught recently. These will assuredly disappear again if the reps don't follow through on the threat. Very sad, since it should never have come to this.

Pros

There are some good people there, and the company does, overall, have a good mission.

Cons

Whatever you think you'll get out of working at AAA, it's not worth your spirit, your sanity, and your soul. AAA somehow combines all the worst traits of old-school corporate America (callousness, old boys-ism, lack of transparency) with the worst traits of a start-up (cheapness, lack of direction). Employees are ranked by seniority, and constantly reminded of their station in the pecking order. The worker ants are expected to question nothing, and they're last to learn important company news (if at all). When asked to share their opinions, worker ants know it's best to stay quiet—this is a company where you leave your whole self safe at home. To say it's a culture of fear is an understatement. The lack of warmth is complemented by a lack of direction, as business priorities and staffing change constantly, for no apparent reason. Reorganizations are frequent and handled poorly, those left behind as traumatized as those cut loose. This contributes to workplace politics that would make Caesar's Rome look like a kumbaya circle. The unchanging constants? Relentless focus on the bottom line, unutterable cheapness, and a complete lack of trust in employees. They're right to be scared: the dog that gets kicked again and again is bound to bite, eventually. I wouldn't wish a job here on my worst enemy.