AAA Northern California, Nevada & Utah Reviews | Glassdoor
AAA Northern California, Nevada & Utah Reviews
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    AAA Northern California, Nevada & Utah Reviews

    Updated September 8, 2017
    169 reviews

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    Full-timePart-time
    2.7
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Tim Condon
    75 Ratings

    169 Employee Reviews

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    Pros
    Cons

    • Levels of communication from upper management to entry level position (in 13 reviews)

    • Salaries no longer are commensurate with the Bay Area (in 11 reviews)

    More Pros and Cons

    1. "Nice environment"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at AAA Northern California, Nevada & Utah full-time

      Pros

      Team collaboration is strong most groups

      Cons

      No growth prospects for long term career

    2. Helpful (1)

      "Best place I've worked in my entire career."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Vice President in Walnut Creek, CA
      Current Employee - Vice President in Walnut Creek, CA
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AAA Northern California, Nevada & Utah full-time (More than a year)

      Pros

      Visionary leaders, team work, strong values and no end of opportunity.

      Cons

      No end of opportunity. Bring your A-game and energy. It's a great place to work.

      Advice to Management

      Continue conveying the vision, our goals and strategy. Help people understand the role they play in our future and keep pushing employees to be their very best.

      3. Join the AAA Northern California, Nevada & Utah team
      See Our Latest Jobs

    3. "AAA NCNU Review, CA"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Sales and Service Associate in Lakeport, CA
      Former Employee - Sales and Service Associate in Lakeport, CA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at AAA Northern California, Nevada & Utah full-time (More than 5 years)

      Pros

      Weekends and major holidays off, 401K, good health benefits, good training by staff, great locations and possibilities to get P&C License. Staff was amazing to work with, like family.

      Cons

      Management is nice but doesn't always lend a hand to help fix situations. Makes for a frustrating work environment. Health benefits premium a little on the high side.

      Advice to Management

      Listen to your employees & help them out when you can. Remember without them, there is no one to help the customers who in turn help pay your salary.

    4. "Confusion"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Representative
      Current Employee - Sales Representative
      No opinion of CEO

      I have been working at AAA Northern California, Nevada & Utah full-time (More than 10 years)

      Pros

      Awesome bens, amazing brand . Long history of being advocate for motorists. Talented people.

      Cons

      CEO seems smart but the people running the Branches need reigning in and office culture suffers while aggressive growth goals and Managements weird way of getting results fosters confusion and contempt toward Managers. And most managers are new (brought in from retail not insurance ) Divirsty of thought is good but we need subject matter experts in Management.

      Advice to Management

      Start a Management training program . Promote from within . Listen to your agents and staff . They help the members and know what's going on . Hire mgrs that are good coaches and nice people . We say never let a peer fail but we often see employees let go ? Invest in training . We send an email and a webinar and expect people to be experts . Less silos and more direct communication. We need to be flatter and more nimble . Encourage open dialogue and remove current culture of fear .

    5. "Insurance Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee

      I have been working at AAA Northern California, Nevada & Utah full-time

      Pros

      Good 401K matching and annual bonus

      Cons

      Changes made without employee input

    6. Helpful (3)

      "No direction, no plan and micromanagement"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Fleet Manager
      Current Employee - Fleet Manager
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at AAA Northern California, Nevada & Utah full-time (More than a year)

      Pros

      Benefits were great, 401k plan vested day 1, pto accrued 4.5 hours per check and capped at 400 hours. Easy work, but no growth if you do not have a graduate degree. I will take my talents elsewhere.

      Cons

      Recent take over of 2 clubs, left Arizona and MWG with no direction. Managers were displaced as well as demoted. All management is now in the Bay Area, with remote departments left to fend for themselves. Salaries are very low, $50k for supervisor, $60k for manager with 10 years experience, according to glass door leaders were underpaid about $10k.

      Advice to Management

      Pay people the market rate, let your managers the autonomy to run their business, create opportunities in areas other than the Bay and be transparent.

    7. Helpful (1)

      "Special Place"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales
      Current Employee - Sales
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at AAA Northern California, Nevada & Utah full-time (More than 3 years)

      Pros

      Strong vision for the future, investing to keep the company relevant, fast paced environment. Good pay and benefits if you're willing to work hard for them.

      Cons

      Company is spread out across 7 states - limited chance to meet coworkers. You need to work hard to keep up with everything that's going on and feel connected to things going on outside your branch office.

      Advice to Management

      Find ways to keep people feeling plugged into the organization.

    8. Helpful (8)

      "Garbage management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Agent in Dublin, CA
      Former Employee - Agent in Dublin, CA
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I worked at AAA Northern California, Nevada & Utah full-time (More than a year)

      Pros

      Benefits were the only pro

      Cons

      Evrything but the benefits were good.

      Advice to Management

      Go back to servicing

    9. "Life Agent"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Insurance Agent in Las Vegas, NV
      Former Employee - Insurance Agent in Las Vegas, NV
      Recommends
      Approves of CEO

      I worked at AAA Northern California, Nevada & Utah full-time (More than a year)

      Pros

      Great training and wonderful place to work.

      Cons

      Lack of lead support from front line.

    10. "Good"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Customer Service Representative in Sacramento, CA
      Former Employee - Customer Service Representative in Sacramento, CA
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at AAA Northern California, Nevada & Utah full-time (More than 8 years)

      Pros

      Great place to work.

      Cons

      Call Center often moving from state to state

      Advice to Management

      None

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