AAA Northern California, Nevada & Utah Reviews | Glassdoor

AAA Northern California, Nevada & Utah Reviews

Updated August 14, 2018
200 reviews

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2.7
StarStarStarStarStar
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Approve of CEO
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Tim Condon
92 Ratings

200 Employee Reviews

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Pros
  • "Work life balance has been great they do not want you taking work home they prefer you spend time with your family" (in 13 reviews)

  • "Pay and benefits are fair and competitive considering this is a not-for-profit, membership driven organization" (in 10 reviews)

Cons
  • "Poor leadership starting with the CEO Tim Condon" (in 12 reviews)

  • "Salaries no longer are commensurate with the Bay Area" (in 11 reviews)

More Pros and Cons

  1. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Northern California, Nevada & Utah full-time (More than 8 years)

    Pros

    Great benefits - Fair health plans, excessive PTO and volunteer time, along with an excellent 401K match.

    Cons

    As a growing club, there are many pain points when it comes to integration.


  2. "Manager Analytics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Manager in Walnut Creek, CA
    Current Employee - Analytics Manager in Walnut Creek, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Northern California, Nevada & Utah full-time (Less than a year)

    Pros

    So much happening here. Lots of innovation, all focused on the members.

    Cons

    Typical challenges of a changing organization.

  3. "Quality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AAA Northern California, Nevada & Utah full-time

    Pros

    Nice people, the benefits are decent.

    Cons

    No one is ever on the same page, lack of training, poorly set up bonus structures, over worked agents, unrealistic expectations.

    Advice to Management

    Listen and ask for feedback. Actually listen and implement the feedback rather than just delivering lip service to everyone.


  4. Helpful (6)

    "Monterey - Toxic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Monterey, CA
    Former Employee - Anonymous Employee in Monterey, CA
    Doesn't Recommend
    Disapproves of CEO

    I worked at AAA Northern California, Nevada & Utah full-time (More than 3 years)

    Pros

    -Products (Membership and Insurance)
    -Clients
    -Pay and benefits

    Cons

    Agents befriend front line staff by giving incentives. In return front line staff forwards all walk-in and phone quotes to those agents. This gives all other agents an unfair advantage in producing.

    Underwriters cater to only specific agents. Specific agents will receive assistance with underwriting, cancellations, leads, etc.

    The amount of gossip if frustrating and unprofessional. Gossip exist between the staff and supervisors.

    Polices and procedures are not followed. Bringing up a concern regarding polices and procedures will make you look like the red headed step child.

    Underwriting lacks insurance knowledge, and agents will do most of their own servicing.

    Agents with the most premium will rarely be audited within the office.

    There is little to no movement within the company.

    If you do not join the inner circle you will be looked at as an enemy and treated disrespectfully. Because #'s within the inner circle are high, anyone outside it will not be taken seriousl by management.

    Work and home life balance does not exist. If you work weekends or after hours you will not get paid overtime.

    There is zero culture and values. The only thing valued is you selling policies.

    Advice to Management

    Listen to staff outside the inner circles (clicks). Be more proactive on the floor and how the office functions.


  5. Helpful (1)

    "Really Good, until it wasnt"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits, awesome coworkers and customers, flexibility

    Cons

    There is too much of a push to achieve mostly unattainable goals when there are none,

    Advice to Management

    Appreciate the tenured and knowledgeable workforce that you have


  6. Helpful (3)

    "AAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AAA Northern California, Nevada & Utah full-time

    Pros

    Co-Workers, direct supervisors, decent starting pay, fast start bonus.

    Cons

    Upper-Management, lofty-goals, excessive system changes, difficult to change roles


  7. Helpful (6)

    "Warning!! Extremely Toxic place to work! Everyone is leaving or trying to leave!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent
    Former Employee - Insurance Sales Agent
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AAA Northern California, Nevada & Utah full-time (More than 8 years)

    Pros

    This used to be a great thriving place to work with lots of good energy but since Tim Condon came on board it has gone so downhill, almost unrecoverable. Everyone is completely miserable- from front line to sales agents to managers. I couldn’t leave fast enough after 10 years!! Anyone that has been there since 2014 knows this is not the same AAA! Sure, get your insurance here (maybe) but if you don’t wanted to be treated like crap then do not by all means come to this dark hole. If you really want, get your training and free insurance license and LEAVE. You’ll figure it out in no time. We all mourn the old AAA. RIP AAA. Get your act together.

    Cons

    Toxic work environment. Workers are unhappy and miserable.

    Advice to Management

    Y’all need to start over. The ship has sunk so far down, don’t even know how the company can come up. I feel sorry for my old coworkers who are “older” and feel stuck.

  8. Helpful (7)

    "Great Employees Horrible Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Member in San Jose, CA
    Current Employee - Team Member in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Northern California, Nevada & Utah full-time (More than a year)

    Pros

    Good Benefits good starting salary

    Cons

    The CEO, upper management, the phone systems,

    Advice to Management

    Listen to your employees


  9. Helpful (6)

    "Changing environment needs some stability"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Walnut Creek, CA
    Former Employee - Anonymous Employee in Walnut Creek, CA
    No opinion of CEO

    I worked at AAA Northern California, Nevada & Utah full-time (More than 3 years)

    Pros

    dedicated mid level managers, very knowledgeable

    Cons

    too many changes,
    top leadership isn't transparent

    Advice to Management

    be transparent, show value to employee contribution


  10. Helpful (11)

    "The Ship Is Sinking and Time to jump out not In. Turn around and Run"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in San Jose, CA
    Current Employee - Sales in San Jose, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AAA Northern California, Nevada & Utah full-time (Less than a year)

    Pros

    : ( Sorry. But you earned the 0

    Cons

    This company is a sinking ship.I have been here working my tail off for a year now and there is 0 hope for advancement. The company is ran like a MOB if you disagree they will go after you.They act like they want your feedback or opinions only to do nothing.You have Shawn Jones in an executive position who hires only mob members and pets.Also like the MOB they try to do things out in the community but it seems like they do it only to cover up the big crimes they are committing to their employees.Just look at glass door when someone posts 1 bad review 3 good reviews magically go up from the coorporate mob office.

    Advice to Management

    Get real leaders into your company and Inspect what you expect. Tim Condon has a great vision for the company but he has a leadership team that may tell him they are executing that vision behind closed doors but once they get out of those closed doors they are not.Ultimately that reflect on you Tim Condon what will you do about it.If you do nothing to patch the holes on the ship the ship will sink.


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