★
AAA Northern California, Nevada & Utah Reviews
Updated Nov 7, 2023
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Found 511 of over 536 reviews
63% Recommend to a Friend
65% Approve of CEO
Found 507 of over 536 reviews
Popular
- Popular
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Recommend to a Friend
Approve of CEO
Tim Condon
284 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "dedicated team members focused on improving the experience of AAA Members Leadership" (in 13 reviews)
Cons
- "So was it my fault or poor management for not being clear something and then putting the blame on the agent..." (in 38 reviews)
- "If managers have a long tenure they are given special privileges or softer disciplinary actions." (in 20 reviews)
Ratings by Demographics
This rating reflects the overall rating of AAA Northern California, Nevada & Utah and is not affected by filters.
- 5.0FEATURED REVIEWJun 23, 2023Anonymous EmployeeCurrent Employee, more than 1 yearWalnut Creek, CA
Pros
The Culture- everybody has a voice. There's no executive that makes all the decisions. So much of how the operation looks comes from the ideas of the frontline. People at AAA feel as though their voice matters. Variety- when people hear AAA I'm pretty sure they think of tow trucks. There's so much more to AAA. Insurance, automotive, home security, vehicle automation, life safety, etc. This makes career pathing much more of a job and experience. Collaboration- with companies this size, its generally easy to just stay within the groups you were hired into. At AAA I've found that the opportunities to collaborate cross functionally are in plethora and highly encouraged. The level of autonomy allows you to exercise a bit of creative freedom and partner with across the club to achieve your goals.
Cons
I have no feedback constructive enough to mention
AAA Northern California, Nevada & Utah Response6moThank you for taking the time to leave a review. We strive to be a great place to work and appreciate that you listed our culture as a pro. We’re happy to hear that your time with us has been a positive experience!
- 5.0Sep 13, 2023Member Service RepresentativeFormer EmployeeHayward, CA
Pros
Management was flexible and loved working with all my coworkers. Relaxed environment. Stable job.
Cons
Hard to get promoted or move around to different departments within AAA.
AAA Northern California, Nevada & Utah Response3moThank you for leaving a review. We are so glad to hear that you enjoy working with great people – we agree!
- 5.0Aug 1, 2023Branch DirectorCurrent Employee, more than 8 yearsAuburn, CA
Pros
I love working here at AAA! I finally found an organization that provides me with work life balance. We have a great benefit package that has given me great ability to provide for my family in so many ways. I love my team and we are just like family! My peers and management are very supportive and have tremendously helped in my personal and career growth. I love all the extra projects I get to work on based on my strengths to support the overall organization and region. I also love that I fully align with our values of Humility, Integrity, Teamwork, and Service as those thing mean so much to me. Highly recommend AAA as a great career move for now and the future! I hope to stay here and retire from here!
Cons
I am so passionate about my work the only downside I see is I always want to give more then I am required to give and that's honestly not much of a downside.
1AAA Northern California, Nevada & Utah Response5moThank you for your review. Together our vision is to transform AAA for the next century by creating innovative products and services for our Members.
- 3.0Jul 31, 2023Auto Claims AdvisorCurrent Employee, less than 1 year
Pros
AAA is known to be a company and the benefits and opportunities show they care about some of their employees. To move up you test forbthe position you want so its fair to everyone. Great idea to keep out the buddy system for promotions
Cons
The work load is outrageous. People keep quitting and then their claims get pushed to everyone left and it then counts against us. They set you up for failure right out of training because they need your help so badly you ket thrown to the wolves. Then they scold you for not being able to keep up. I know multiple people on PIPs and they have been with the company less than 6 to 8 months. Mind you 4 months of that time is training.
AAA Northern California, Nevada & Utah Response5moThank you for your review. We will be sharing your feedback with the appropriate teams so that we can continue to influence positive change within the organization. If you feel comfortable sharing, please email us at people@norcal.aaa.com.
- 5.0Aug 16, 2023Corporate RecruiterCurrent Employee, more than 5 years
Pros
Great Benefits* Great Hourly Pay - with the potential to make up to an additional $ per month with quality and productivity incentives! • 401k Matching – $1 for $1 company match up to 6% of pay • Benefits – Medical, Dental, Vision, wellness program and more! • Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan • Paid Time Off- Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities • Collaborative Environment – AAA will value your contribution to providing exceptional service to our members • Training – You’ll attend a thorough, comprehensive, training program
Cons
Depending on the state that you are in Team Member/Member services may vary
AAA Northern California, Nevada & Utah Response4moWe appreciate you taking the time to leave a review. We’re happy to hear that your time with us has been a positive experience!
- 1.0Aug 3, 2023Insurance AgentCurrent Employee, more than 10 yearsSan Francisco, CA
Pros
It used to be a good company.
Cons
Management "led" by Timothy Condon is in the process of forcing out all long term agents by force placing a contract that results in pay reduction of approximately 40% average over the next 18 months. This new contract was regurgitated verbatim by managers to employees, who were not allowed to ask questions and were not given a copy of the contract. Then they proceeded to mandate that office support staff were no longer to support sales and made operational changes designed only to anger insurance agents. Unfortunately in the process customer needs are being swept under the rug. But Timothy doesn't care. It has been his 10 year mission to get rid of veteran insurance agents, who he has shown his disdain for from the drop. Branch management, which was formerly helpful and a strength has been forced to carry out the hostilities and the branch atmosphere has been poisoned, with non-sales personnel being caught in the middle. It's a real garbage show and it is only going to get worse from here.
6AAA Northern California, Nevada & Utah Response5moWe appreciate you taking the time to leave a review. If you’d like to share more, please email us at people@norcal.aaa.com.
- 5.0Aug 16, 2023Corporate RecruiterCurrent Employee, more than 1 year
Pros
I absolutely love working for AAA. They have given me so many opportunities that I wouldn't have even dreamed of. I have been able to recruit in all different parts of the business and create real change. The people I work with are extremely helpful as well. Any time I have a question or concern, they are there to help, even when it's not about AAA!!!
Cons
They do have a hard time keeping up with market rates for salary. There is always a budget when it comes to headcount and salary ranges, but with the ever changing economy over the last 3 years, it's been hard for AAA to keep up
AAA Northern California, Nevada & Utah Response4moThank you for leaving a review. We are so glad to hear that you enjoy working with great people – we agree!
- 1.0Nov 7, 2023AssociateFormer Employee, more than 5 yearsBerkeley, CA
Pros
free parking, monopoly insurance polices, nice customer
Cons
Seeing all the agents being tortured is not fun even though my job is ok. The moral is terrible.
3AAA Northern California, Nevada & Utah Response4wThank you for leaving a review. If you would like to share more, please email us at people@norcal.aaa.com.
- 2.0Oct 7, 2023Operations ManagerCurrent Employee
Pros
With other insurers leaving California, writing insurance is easy.
Cons
Company wants to be everything it’s not - some type of tech/hedge fund. No senior leadership that can do anything but follow tech. Sad really had a great company doing insurance and automotive work.
4AAA Northern California, Nevada & Utah Response2moThank you for your review. We are disappointed to hear about your experience. If you’d like to share more please email us at people@norcal.aaa.com.
- 5.0Sep 11, 2023Anonymous EmployeeCurrent Employee, more than 5 years
Pros
Strong leadership, great benefits, friendly Team Members, purposeful work. This isn't just a job, but a place you can build a career. Leadership takes the time to invest in you and your professional development. There are endless opportunities, and you can truly be proud of the place you work. I feel taken care of as a leader and Team Member. I would recommend this as a place to work to anyone.
Cons
No cons to comment on
AAA Northern California, Nevada & Utah Response3moThank you for leaving a review. We are so glad to hear that you enjoy working with great people – we agree! We’re happy to hear that your time with us has been a positive experience overall!
Join the AAA Northern California, Nevada & Utah team
AAA Northern California, Nevada & Utah Reviews FAQs
AAA Northern California, Nevada & Utah has an overall rating of 3.7 out of 5, based on over 536 reviews left anonymously by employees. 63% of employees would recommend working at AAA Northern California, Nevada & Utah to a friend and 58% have a positive outlook for the business. This rating has improved by 9% over the last 12 months.
63% of AAA Northern California, Nevada & Utah employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated AAA Northern California, Nevada & Utah 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at AAA Northern California, Nevada & Utah to be culture, career development, benefits and the cons to be senior leadership, management.
