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AAA Texas Reviews

Updated January 8, 2018
119 reviews

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2.8
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8 Ratings

119 Employee Reviews

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Pros
Cons
  • Work/Life balance does not exist unless you are a top seller (in 9 reviews)

  • There has been multiple complains on her from almost her whole team but there is no action taken from upper management because she's a favorite there (in 11 reviews)

More Pros and Cons

  1. "I Love AAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coppell, TX
    Current Employee - Anonymous Employee in Coppell, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Texas full-time (More than 5 years)

    Pros

    Great mission, Benefits, Pension, Caring Leaders, Advancement opportunity. AAA offers great pay and benefits. There are 3 sales trip contests every year. You are directly benefited for working hard through compensation, recognition, and rewards.

    Cons

    High pressure sales environment, but also VERY rewarding.


  2. Helpful (2)

    "If you dont have any better options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Agnet in Dallas, TX
    Current Employee - Field Agnet in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at AAA Texas (More than 3 years)

    Pros

    Good environment and some good people.

    Cons

    The 80's software makes if very difficult to do your job. Overpriced polices make sales a challenge 6 day work week. They will try to cover this up during interviews and training.

    Advice to Management

    ADVERTISE and update software. Nobody uses DOS anymore..

  3. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great pay, great coworkers that work together

    Cons

    Horrible work/life balance.. wouldn’t recommend if you have kids


  4. Helpful (4)

    "Direct Sales Agent over 6 yrs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Agent in Coppell, TX
    Current Employee - Direct Sales Agent in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Texas full-time (More than 5 years)

    Pros

    Great Benefits including Pension. Professional autonomy and laid back environment, if you get the right manager

    Cons

    The money used to be great and everyone was happy and upbeat. Then they took on some bogus markets and way over-hired to staff for those markets. There are way too many people to handle the slow lead volume now. But they still have to pay benefits for all these people, improve computer systems, spend money on marketing in these trash states, train the army of new hires so they've cut pay in sneaky ways. They're funneling leads away from veterans toward the lower paid newbies. They've greatly increased the minimum monthly goal and taken away certain bonuses and accuracy incentives from a whole lot of people, all at once. Bottom line, the goal has gone up significantly and the pay has gone down significantly. = Writing more insurance, taking more chances at losing accuracy bonus, working harder and longer hours, for less pay. Also, Your quality of life and even schedule is determined by favoritism. It all comes down to the luck of the draw as to who you get as a manager. Only a couple mgrs in the whole building are helpful. The rest are there as little as possible, do as little as possible, and don't want to be bothered to answer questions or help. Mainly because they don't know the answers themselves. Leaving us to go off in search of anyone who will help, too afraid to ask our own boss for help for fear of being chastised and made fun of, in front of our peers. We get berated and made to stay extra hours or come in on the weekend if the goals they bonus off of aren't met, yet we get paid very little on those extra things and are having trouble making half what we used to. It's gone from a great job to a culture of fear and resentment within the last two years.

    Advice to Management

    No advice. You're killing it. You're making your goal. You're getting your bonuses. Who cares that you're doing that by starving out loyal, veteran agents.


  5. Helpful (2)

    "Will wear you down."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Coppell, TX
    Former Employee - Anonymous Employee in Coppell, TX
    Doesn't Recommend
    Negative Outlook

    Pros

    Benefits are great, and co workers

    Cons

    work/life, company took on new territories and cannot keep up with volume


  6. "DSU"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent
    Current Employee - Agent
    Doesn't Recommend
    Neutral Outlook

    I have been working at AAA Texas full-time (More than 5 years)

    Pros

    The pay and benefits are better than most insurance companies.

    Cons

    Management is corrupt. Everything in this office is based off of favoritism. Work/Life balance does not exist unless you are a top seller. If you consider yourself a good/average or below average selling agent expect to get harassed and to work on the weekends. When you get harassed do not bother going to HR because they are all good friends with DSU MANAGEMENT And will be quick to find a reason to get you fired. You might actually like the work environment if you are assigned a good manager - the 2 out of the 8 of them. If your manager is actually at work do not think about asking for assistance. They don't like to be bothered with questions - you will be referred to your guidelines. Your neighbor who is a favorite will pick up only sales calls while your phone is nonstop transfers. They say they have no control over calls but they do test calls all morning long and your phone skills will be changed constantly without your knowledge. Discrimination- yes. Harassment- yes. Management protection for employees- NO. Management protection for Management- YES.

    Advice to Management

    If many people complain about the same things or about the same person when do you finally take lead and put your personal relationships aside and take action like a manager should? "Someone is always watching" - BDM
    So lead by example and change the DSU ATMOSPHERE.


  7. Helpful (3)

    "Please if you love your sanity and peace of mind do not work here!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Policy Service Specialist in Coppell, TX
    Current Employee - Policy Service Specialist in Coppell, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at AAA Texas full-time (Less than a year)

    Pros

    Pay and employee benefits

    Cons

    No room for advancement, upper management are rude and ignorant, new insurance manager rather focus on finding ways to get agents in trouble or make them lose their job then better the overall performance in the company, high turn over rate because employees are treated unfairly

    Advice to Management

    For senior management please hire new managers that focus on finding ways to make the company better than finding ways to push people out.

  8. Helpful (1)

    "Travel Agent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at AAA Texas full-time

    Pros

    Benefits are good but expensive

    Cons

    Lower management and upper management


  9. Helpful (1)

    "high turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at AAA Texas full-time

    Pros

    the company has good pay

    Cons

    management needs some training and work


  10. Helpful (2)

    "Run. Don't walk away from this company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Arlington, TX
    Former Employee - Anonymous Employee in Arlington, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AAA Texas full-time (More than a year)

    Pros

    Pay and benefits are good if your a sales agent

    Cons

    Branch managers will blatantly lie and throw you under the bus for their own mistakes. HR tells your managers whatever you tell them about. Tons of drama on the work place. Well fire you with no warning for something you have proof your manager did and not yourself.

    Advice to Management

    Be a manager. Stop working from home and actually take time to coach and train your team.


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