AAA Texas Reviews | Glassdoor

AAA Texas Reviews

Updated May 18, 2018
126 reviews

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2.9
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11 Ratings

126 Employee Reviews

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Pros
Cons
  • Work/Life balance does not exist unless you are a top seller (in 9 reviews)

  • There has been multiple complains on her from almost her whole team but there is no action taken from upper management because she's a favorite there (in 11 reviews)

More Pros and Cons

  1. "Love AAA!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Sales Agent in Houston, TX
    Current Employee - Field Sales Agent in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Texas full-time (More than 10 years)

    Pros

    It's not often you find a company that actually cares about its employees. AAA does and it shows! Excellent benefits, great pay! At least 3 sales incentive trips a year. 401k matching, and resources available to help employees make smart choices and grow their assets. Knowledgeable, approachable leadership with an amazing vision! I am excited to see what the future holds!

    Cons

    There aren't any! Wouldn't want to work for any other company!

    Advice to Management

    Keep up the great work! Attitude is everything!


  2. "ERS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS in Coppell, TX
    Current Employee - ERS in Coppell, TX
    Recommends
    Positive Outlook

    I have been working at AAA Texas full-time (More than a year)

    Pros

    Great Environment, room for Growth, Recognition.

    Cons

    Adherence, Turn over rate, none.

  3. "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coppell, TX
    Former Employee - Customer Service Representative in Coppell, TX
    Doesn't Recommend
    Negative Outlook

    I worked at AAA Texas full-time (More than a year)

    Pros

    Pay is just okay, barely.

    Cons

    There are so many.:
    Being forced to work your day off,
    Continuous negative reinforcement from supervisors who don't recognize how hard you work,
    Not being allowed to advance if you don't "brown nose"
    Being held accountable for things beyond your control
    One angry call after another

    Advice to Management

    Stop the favoritism!


  4. Helpful (3)

    "Driven company and great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Coppell, TX
    Former Employee - Insurance Sales Agent in Coppell, TX
    Recommends
    Positive Outlook

    I worked at AAA Texas full-time (More than 3 years)

    Pros

    Drive and competitive environment, great employee benefits, compensation plans are above industry average for sure!

    Cons

    lacking in professional development opportunities

    Advice to Management

    Keep compensation plans competitive for sales agents as company tech infrastructure is out dated


  5. Helpful (1)

    "Mission Impossible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Management Specialist in Coppell, TX
    Former Employee - Policy Management Specialist in Coppell, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AAA Texas full-time (More than 5 years)

    Pros

    Free lunch, free snacks, competitions, good pay.

    Cons

    Very high call volume, management clicks, no time to do follow up work, very stressful calls, high turnover rate. AAA Insurance is always going up so 80% of the customers call in furious. It is very hard taking 70 calls a day when they are all mad!

    Advice to Management

    Be approachable to everyone, and not just the agents you like. Actually take ESCALATED calls.


  6. Helpful (1)

    "Decent but not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at AAA Texas full-time

    Pros

    great health insurance and free AAA membership You get majority of holidays off

    Cons

    Old management no room for growth one you are in a position you are there for life. High Sales environment no matter what position especially in the branch locations.

    Advice to Management

    If you are recruiting the younger generation please be transparent in growth opportunities.


  7. Helpful (1)

    "This is a terrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Coppell, TX
    Former Employee - Customer Service Representative in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AAA Texas full-time (Less than a year)

    Pros

    I got to send out drivers to help people on the side of the road, my customer service experience really helped with this, and my knowledge of cars really helped as well.

    Cons

    Rude managers almost to the point of being hostile, not enough places to sit in their office, not enough working computers in their call center, grouchy trainers told me I should get surgery to change the sound of my voice, I was repeatedly told I had to show up to work 15-30 minutes early and work for free during that time, really high turn over rate because they often fire people with less than 6 months time at their company that causes them staffing issues, hr reps who don't respond to attempts to contact them.

    Advice to Management

    Get your IT issues resolved, stop firing employees who have worked at your company less than 6 months (this will solve your staffing issues), reduce your probationary hire period from 6 months to 3 months or just start calling your jobs temp to perm (this will reduce your staffing problems), drop policies mandating that anything below a 5/5 customer service score counts as a 0/5 score (this policy is really anti employee and anti workers rights), start giving employees constructive feedback rather than just tearing them down as people, offer more vacation time to call center employees.

  8. Helpful (2)

    "If you dont have any better options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Agnet in Dallas, TX
    Current Employee - Field Agnet in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I have been working at AAA Texas (More than 3 years)

    Pros

    Good environment and some good people.

    Cons

    The 80's software makes if very difficult to do your job. Overpriced polices make sales a challenge 6 day work week. They will try to cover this up during interviews and training.

    Advice to Management

    ADVERTISE and update software. Nobody uses DOS anymore..


  9. Helpful (1)

    "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Great pay, great coworkers that work together

    Cons

    Horrible work/life balance.. wouldn’t recommend if you have kids


  10. "I Love AAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Coppell, TX
    Current Employee - Anonymous Employee in Coppell, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA Texas full-time (More than 5 years)

    Pros

    Great mission, Benefits, Pension, Caring Leaders, Advancement opportunity. AAA offers great pay and benefits. There are 3 sales trip contests every year. You are directly benefited for working hard through compensation, recognition, and rewards.

    Cons

    High pressure sales environment, but also VERY rewarding.


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