AAA Texas Reviews | Glassdoor

AAA Texas Reviews

Updated September 8, 2017
109 reviews

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3.0
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7 Ratings

109 Employee Reviews

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Pros
  • Great benefits and spacious, work environment at new corporate headquarters in Coppell (in 16 reviews)

  • Good benefits including pension plan (in 14 reviews)

Cons
  • Could use more work/life balance (in 7 reviews)

  • There has been multiple complains on her from almost her whole team but there is no action taken from upper management because she's a favorite there (in 10 reviews)

More Pros and Cons

  1. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at AAA Texas full-time

    Pros

    Good benefits including pension plan. Great environment almost like a huge family. Friendly helpful management and representatives and great compensation plan. Advancement opportunities do not rely solely on your tenure but on your knowledge and performance.

    Cons

    Work life balance. There are no part time jobs if you need shorter hours and shifts are based on performance.


  2. "Policy services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Policy Service Specialist in Coppell, TX
    Former Employee - Policy Service Specialist in Coppell, TX
    Recommends

    I worked at AAA Texas full-time (More than 3 years)

    Pros

    Managment, free food, great benefits

    Cons

    Call volume, and hours

  3. "ERS"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Emergency Roadside Assistance in Coppell, TX
    Current Employee - Emergency Roadside Assistance in Coppell, TX
    Recommends
    Approves of CEO

    I have been working at AAA Texas full-time (More than a year)

    Pros

    Great company to move up, plenty opportunities.

    Cons

    I don't think there's any downfalls from working here.


  4. "Great Company but lacks better benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at AAA Texas full-time

    Pros

    Salary is fair, incentives help for a bigger check

    Cons

    Benefits could be better as far as vacation time and health insurance. Not very good as to helping employees seek higher positions.

    Advice to Management

    Provide better ways to for career growth


  5. Helpful (1)

    "Good people but thats about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Houston, TX
    Former Employee - Claims Service Representative in Houston, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AAA Texas full-time (Less than a year)

    Pros

    Coworkers were very helpful and the health insurance plans were excellent. The office environment was pretty laid back but thats all the pros i saw

    Cons

    Extremely high workload, out dated processes and extremely slow systems, no work/life balance, low pay totally not worth it especially compared to other insurance companies. No benefits or perks to even reward u to make u want to stick around for the tough times. No even OT Pay.

    Advice to Management

    The reason you may be having a tough time hiring and keeping staff is because you haven't evaluated where you are within current times in this industry. You offer employees no incentives to stay or stick it
    Out. Maybe if u offered better pay, great perks etc you may be able to keep people. Also it would be wise to hire independent adjusters to help with
    Loads until you can get adequate staffing. I really felt like AAA expected the most but offered the least.


  6. Helpful (6)

    "Politics/Favorites/Retaliation/Hostile Enviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Agent in Coppell, TX
    Current Employee - Direct Sales Agent in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AAA Texas full-time (More than 5 years)

    Pros

    Decent pay and good benefits. One or two great team managers who actually care about their employees... that's better than none I guess.

    Cons

    Management. Politics. Favorites. Management sleeping with employees. If you don't suck up to management, you're not going far in this job. One manager in particular is very unprofessional. She will talk down to you. She does not care about employees. There has been multiple complains on her from almost her whole team but there is no action taken from upper management because she's a favorite there. This whole environment in TX DSU changed. It used to be nice to be recognized and it used to be fun to be at work. Now you have to walk with you head down low and tail between your legs or you might be next on the chopping block. It is a very hostile environment. Oh and don't think about complaining to HR because retaliation IS going to happen. They will find a way to get rid of you after if you speak to HR. You will hear more than half of the employees in TX DSU talk under their breath and express how miserable they are in this job. Only reason they stay is the pay. But that isn't going to last long since they keep changing our pay structure. Paying less and less. That's the only thing keeping employees, change that and you will lose all the good employees. I feel bad for the new employees. They don't know what they're getting themselves into. They paint them a great beautiful picture full of money when they go into the interview and training but they will soon realize, that's not what they signed up for.

    Advice to Management

    Listen to your DSU Agents! Make it fun again. Get rid of this nasty grey cloud over the DSU. Make events again. Celebrate your employees because without them you wouldn't be getting your fat bonuses and DSU wouldn't be doing great.


  7. Helpful (1)

    "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA Texas full-time

    Pros

    Excellent Benefits. Good work environment.

    Cons

    Better stability in the workplace.

    Advice to Management

    Improve methods of retention for good employees.

  8. Helpful (3)

    "Good company of if you can handle changes in pay and corporate politics..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Houston, TX
    Former Employee - Insurance Sales Agent in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at AAA Texas full-time (More than a year)

    Pros

    Salary and benefits good. Health Insurance awesome. Great training program for insurance.

    Cons

    Corporate office in Southern CA dictates everything. Trying to run Texas like CA does not work too well...

    Advice to Management

    See feedback from employees that interact with members daily. See what members really want and make adjustments. Payroll contract changes should be done rarely not annually...


  9. Helpful (1)

    "Good place to work for the most part. Very laid back."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Small but growing. Very easygoing. Number one focus is on the member and providing excellent customer service. They try and make the environment friendly and more like a family. Its hard to do but they try.

    Cons

    Proper training of the position and pay. I wish they would work more on trying to keep the team a team.

    Advice to Management

    Provide better one on one training.


  10. Helpful (2)

    "Field Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at AAA Texas full-time (More than a year)

    Pros

    Back then the commission was lucrative

    Cons

    The training was horrible, management was spread thin and always changing, commission was changed every year for the worse and tenured reps were given items to win trips and contests with less sales. A lot of favoritism and politics. Employees were allowed to stay after threatening co-workers and customers. No work life balance.


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