AAA The Auto Club Group Reviews | Glassdoor

AAA The Auto Club Group Reviews

Updated May 26, 2019

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Found 257 reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
44%
Recommend to a Friend
57%
Approve of CEO
AAA The Auto Club Group CEO Joe Richardson
Joe Richardson
82 Ratings
Pros
Cons
  • "Keep in mind it is your typical call center environment(in 13 reviews)

  • "He was advised by mid/upper management not to quote or sell any life referral I sent(in 12 reviews)

More Pros and Cons
  1. Featured Review

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time for more than 10 years

    Pros

    Mostly a day job. Great benefits.

    Cons

    Depending on your job position there may not be much room for advancement.

    AAA The Auto Club Group2018-12-29

    AAA The Auto Club Group Response

    January 31, 2019Human Resources Team

    Thank you for providing your review. With our multiple distribution channels and various lines of business to include Travel, Membership, Insurance, Banking, Automotive Services, and more, we want ACG to be a place where our employees can have fulfilling careers that allow them to ...

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  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Service Vehicle Coordinator in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time for more than 10 years

    Pros

    Great pay and great benefits.

    Cons

    Schedules may change every 6 months.

    AAA The Auto Club Group2019-05-06

    AAA The Auto Club Group Response

    May 28, 2019Human Resources Team

    We are thrilled to hear that you are enjoying our many benefits and our great compensation! We appreciate all the contributions you have made to ACG during your impressive tenure. We look forward to seeing you and your career grow with us.

  3. "Good benefits keep you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Travel Agent 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time

    Pros

    Great benefits offered, some travel covered

    Cons

    Commission structure keeps you in a mediocre pay scale. AAA is way outdated in technology and branch ideals. The office atmosphere is good but not current.

    Advice to Management

    Get current. Update the offices using employee feedback and not a third party design company. Get a better app. ADVERTISE MORE to non client base!!!! Get rid of some corporate middle men that forward emails all day.

    AAA The Auto Club Group2019-05-21
  4. "Lovely place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Editorial Assistant in Providence, RI

    I have been working at AAA The Auto Club Group full-time for less than a year

    Pros

    Very friendly people, pleasant place to work. I enjoyed my time there.

    Cons

    Could be stressful, like any job.

    AAA The Auto Club Group2019-05-15
  5. "The Auto Club Group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Support Assistant in Burnsville, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time for more than 3 years

    Pros

    Great atmosphere Everyone is professional Management is easy to work with You are treated respectfully

    Cons

    Former CEO did not place a priority on technology, so we are probably 15-20 years behind the times. No paperless system (yet) Benefits are ok Pay is ok, not great The software systems that are in place are antiquated and really cumbersome

    Advice to Management

    Paperless system needs to be implemented sooner rather than later More career opportunities at all branch offices are needed to maintain workforce Pay and benefits need a modern, 21st century overhaul

    AAA The Auto Club Group2019-05-16
  6. "Roadside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Light Service Vehicle Operator in Marietta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AAA The Auto Club Group full-time for less than a year

    Pros

    Great employee discounts, you work by yourself, tips, fair pay

    Cons

    Little to no safety gear, truck filthy and in needed of repairs, trucks have barely any hazards lights so working at night is butt clenching.

    Advice to Management

    Take better care of trucks and put more lights on them

    AAA The Auto Club Group2019-05-04

    AAA The Auto Club Group Response

    May 28, 2019Human Resources Team

    We are happy to hear that you enjoyed our many employee benefits, including discounts and rewards to Hard Rock Café, Hertz Car Rental, Wal-Mart Pharmacies, and much more. It is disappointing to see your comment about safety gear. We take safety very seriously. Because of this, ...

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  7. "Great Company!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - EA Recruiter in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time for more than 3 years

    Pros

    - Longevity, this company has been around over 100 years -Great benefits, tons of PTO, great health, 401k etc - a company that has so much opportunity for growth in several areas

    Cons

    -tech is a little outdated but they are working hard to upgrade!

    AAA The Auto Club Group2019-04-29

    AAA The Auto Club Group Response

    May 2, 2019Human Resources Team

    We are thrilled that you are enjoying your career with us at ACG! We are proud of the reputable name brand that is associated with AAA and are happy that you have felt that impact, as well. We recognize that recruiting for Entrepreneurial Agents is no easy task, so we cannot thank ...

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  8. "A decent place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Member Service Counselor in Newburgh, NY
    Recommends
    No opinion of CEO

    I have been working at AAA The Auto Club Group full-time for more than a year

    Pros

    Employee appreciation, benefits, paid time off

    Cons

    Repetitive, Small breaks/lunch, management

    AAA The Auto Club Group2019-04-23
  9. "Great employer, reputable company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Representative II in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time for more than a year

    Pros

    Generous starting salary, PTO and paid holidays. Excellent front-line managers. Employees are given the tools needed to succeed.

    Cons

    Stressful work (salary speaks to this). Claim volume can be very high at times. Long hours during busy season to stay caught up; salaries position means no overtime. Paltry yearly raises barely keep up with inflation. Not a lot of room for growth within the company due to headquarters located out of state.

    Advice to Management

    Increasing wages overall would give the company an edge over others in the industry, even if it’s at the expense of board-level bonuses. Think ahead. Staffing levels that may make sense in January, may not be sufficient in July. Remember that it takes time to train new hires. Training needs to be revamped. Less focus on the system, more focus on how to process claims effectively. Consistent training for current...

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    AAA The Auto Club Group2019-04-15

    AAA The Auto Club Group Response

    April 29, 2019Human Resources Team

    Thank you for your thoughtful review! We are thrilled that you are enjoying our ample PTO, holiday schedule, management, and that you feel that you are set up for success. It is no secret that Claims is a very stressful area and we cannot thank you enough for all the claims you have ...

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  10. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jupiter, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AAA The Auto Club Group

    Pros

    Not much. insurance!! And Jean day!! wow amazing ..

    Cons

    Kick off meeting angered most worker bees. No one cares if the CEO (who talks in the third party) shaves his mustache off or not.

    Advice to Management

    Recognize and respect the employees that take you to Sales Excellence you do not have anything to do with Production.

    AAA The Auto Club Group2019-05-05

    AAA The Auto Club Group Response

    May 31, 2019Human Resources Team

    We are sorry to hear about your experience at ACG. If you would like to provide further feedback please reach out to HRFeedback@aaamichigan.com. Thank you for your review.

Found 257 reviews