AAA The Auto Club Group Reviews | Glassdoor

AAA The Auto Club Group Reviews

Updated November 21, 2017
180 reviews

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2.6
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Joe Richardson
39 Ratings

180 Employee Reviews

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Pros
Cons
  • it's a call center, so lots of rules and performance focus, and lots of turnover (in 9 reviews)

  • No personal life, adherence levels set unrealistically high,mandatory overtime almost daily (in 8 reviews)

More Pros and Cons

  1. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend

    I worked at AAA The Auto Club Group full-time (More than a year)

    Pros

    It was a job that paid the bills

    Cons

    this was a call center enviroment with the focus on the time adherance than the customer


  2. "ERS - Customer Advocate I"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Heathrow, FL
    Current Employee - Customer Advocate in Heathrow, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AAA The Auto Club Group full-time (Less than a year)

    Pros

    - Great pay & benefits
    - Not a hard job
    - Overnight pays more after 5 & more after 11
    - Spanish extra, if applicable

    Cons

    - No personal life besides on your days off
    - AAA will become your life
    - The 'bring doctor's not & won't count against you' is a lie (those days called out will still count against you)
    - Your health or family won't come first here
    - STATS ARE EVERYTHING! - If stats are not met consecutively, you can get fired or written up
    - Pretty much all Fridays-Sundays are mandatory attendance and have to bring doc note for excuse (but remember, the call out will still count against you, even if using PTO)
    - Job is more for young, single people with no families who just have their mind set on working all the time.
    - Overnight help or supervisors are VERY minimal
    - They will have misleading information, so be aware of what you are offered.

    Advice to Management

    Start thinking of your employees a bit more. We all have lives just like the supervisors and management, but lower level advocates do not get as much flexibility when it comes to our lives.

  3. "The future is NOW"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time

    Pros

    The benefits are very good. It's a well known, respected company. They do try to provide a solid work/life balance but it's specifically focused. Perhaps should be more broad minded regarding community issues. Choose different charities once in a while.

    Cons

    The pay is far below average and to make commission is very restrictive. Lots of long term employees but there is no inter-communication between the old and new, making it hard to learn. There is not enough true travel management in local areas. Not enough middle management and way too much upper management. Insurance managers should not be overseeing the travel product. Departments are too segmented. Share strategies with each other. Travel agents should sell travel, it should not be mandatory to sell other products. Really needs to upgrade computers and phones. Systems way to old to compete in an upscale market. Not enough social media and no marketing.

    Advice to Management

    If you want to increase the travel product and increase market share, you have to do some solid marketing and advertise. AAA concentrates on their members, as it should be and you want to take advantage of that but if you advertise, you will not only increase your membership but you will bring AAA into the focus of your members and community. Making cold calls and emailing within your membership is not working and has not worked well enough in years to increase the market share. I feel that the local managers are afraid of change and do not want to embrace new opportunities so they stay stuck in a rut. Don't just rely on old employees for focus groups. Use new talent for fresh perspectives. And get down to their level, don't rely on their managers to provide feedback. Local managers provide their personal view and what they think headquarters wants to hear, not those of their employees.


  4. "Emergency Roadside Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Roadside Representative in Lake Mary, FL
    Current Employee - Emergency Roadside Representative in Lake Mary, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The work is easy. You just take information for breakdowns.

    Cons

    Thrown to the wolves call center environment. No coaching or development. Poor communication with management and senior management. Too busy taking back to back calls to learn about the job that you are hired to do. Management seems to just point out what is wrong rather than have a balance between positive reinforcement and disipline. You are not valued at all. Poor schedules. I have to work nights, weekends and holidays. Mandatory overtime 5 hours per week at their terms.

    Advice to Management

    You need to focus on operations of a call center. Put initiative in true management not just numbers. Learn how to put in place better schedules, continuous coaching and development to help keep your employees. Dont be complacent and lazy because its easier. Be a transformational leader.


  5. Helpful (1)

    "Back stabbers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer in Heathrow, FL
    Former Employee - Trainer in Heathrow, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AAA The Auto Club Group full-time (More than 8 years)

    Pros

    The benefits are good

    Cons

    The co is all about money not customer service

    Advice to Management

    listen to the employees


  6. "Membership Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at AAA The Auto Club Group full-time (More than 3 years)

    Pros

    When it was Auto Club South it was run like a family operation and each person was valued. Salaries were good and morale was high.

    Cons

    Once they were bought out by the Auto Club Group, then employees became numbers instead of individuals.

    Advice to Management

    Eliminating all middle management does not necessarily mean you are saving money.


  7. Helpful (2)

    "Great job for the apothetic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Nashville, TN
    Former Employee - Dispatcher in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AAA The Auto Club Group full-time (More than 3 years)

    Pros

    Pay is decent at entry level.

    Cons

    This company caters to the lazy. Those that work hard, get more work. Those that don't, get to play games on their phones and eat pizza all day. NOT equal work for equal pay. They are driving all the hard workers to other employers. Mandatory overtime is daily in the summertime, although they claim it is only for emergency situations.

    Advice to Management

    Start listening to your employees. They know what issues exist better than you do. Stop punishing hard work with extra work that isn't fairly compensated for.

  8. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at AAA The Auto Club Group full-time

    Pros

    Offer Bonus Compensation to employees

    Cons

    Inflexible Management
    Limited growth for employees

    Advice to Management

    Be willing to adopt change


  9. Helpful (1)

    "Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AAA The Auto Club Group full-time (More than 5 years)

    Pros

    Benefits start after 30 days and they are actually good and affordable.
    Management cares about their employment surveys and actually cares and works hard to make changes (except for comments on compensation).

    Cons

    If you use a PTO day as a sick day you get a point against you, 3 points and you will not be eligible for your bonus or pay increase. It is totally ridiculous.

    Yearly pay increases are very low.
    Most departments allow flex time and others do not, it should be consistent company wide.
    Executives are paid I think above market and the working folks are paid way below others in the same position in our market.


  10. Helpful (1)

    "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agents Office Manager in Memphis, TN
    Former Employee - Insurance Agents Office Manager in Memphis, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AAA The Auto Club Group full-time (More than 10 years)

    Pros

    Insurance Agent can make 100k if they produce 40 new business apps EVERY MONTH of your “career”

    Cons

    That Agent would only make $3000 a year in residual income. Insurance Agents are being forced to sell credit cards or face termination. Other frontline employees are lucky to make 25-40k annually. Not family friendly!!!

    Advice to Management

    Pay all employees a fair wage. Stop using the excuse of “Being good stewards of members dues” while paying yourselves GREATLY with your “Pay for Perfoamance” compensation. Stop intimidating employees by labeling them as “non-team members”. Only Management would give Auto Club Group a rating above a 2. Lower management is treated poorly as well. I DO NOT RECOMMEND THIS COMPANY. LEAVING AFTER 11 YEARS WAS THE RIGHT CHOICE FOR ME!!!


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