AARP Reviews | Glassdoor

AARP Reviews

Updated August 11, 2017
23 reviews

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AARP CEO Jo Ann Jenkins
Jo Ann Jenkins
12 Ratings

23 Employee Reviews

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Pros
  • They have a great work life balance/ The organization strives to really put the needs of seniors on the forefront of every decision they make (in 51 reviews)

  • A very professional environment with great benefits (in 35 reviews)

Cons
  • Organizational mission is fragmented because decision making is made in silos (in 13 reviews)

  • There is little to no upward mobility (in 6 reviews)

More Pros and Cons

  1. Helpful (2)

    "Corporate done wrong"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Research Advisor in Washington, DC
    Former Employee - Research Advisor in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Great salary, good benefits, pension. Depending on your department you may be allowed to telecommute, most managers do allow some flexibility.

    Cons

    AARP does not respect the humanity of its employees. The relentless focus on the bottom line (aren't you supposed to be an organization with a human wellness mission?) creates a constant atmosphere of stress and tension, and prevents any real sense of togetherness or shared goals. The veneer of caring and compassion is fake. People get fired for trumped up reasons everyday. Don't worry though, they're well paid on the way out so they won't/don't talk. It doesn't have to and shouldn't be that way. Hopefully when the current head leaves that will change.

    Advice to Management

    Yuck. Live up to your vaunted mission. The public is going to find out about you soon enough.


  2. Helpful (4)

    "Negative Corporate Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AARP full-time (More than 8 years)

    Pros

    Rare company that offers Pension but it is diminishing
    3 weeks vacation in first yr..goes up to 5 weeks in a few yrs

    Cons

    1.Rampant Cronyism.
    2. If you call the top 10 Workplace Lawyers in DC they will tell you AARP has one of the most checkered histories of ugly treatment of employees
    3.Race is a big issue at AARP. African Americans will only hire African Americans. Caucasians will only hire Caucasians. Indians will only hire Indians.
    4.Company claims to advocate on behalf of elderly americans but then is the largest partner of nation's top health insurance company...Clear conflict of interest. Makes millions/billions of its relationships with these companies
    5. Have seen VPs/SVPs have so many questionable relationships with partners/vendors...all conflict of interest and possible kickbacks. They routinely hire friends and partner with friends
    6. Rapidly taking away employee benefits
    7. Stupidity is rewarded
    8. People do sleep with management and get promoted--no one even bothers to hide it
    9. Good luck trying to get promoted unless you know how to kiss up like no one's business
    10. The company is referred to as the 'velvet coffin' You will stagnate and die. However, your pension and 401K might keep you warm up to death. 401K match is 4%

  3. Helpful (2)

    "Absolute Clown Show"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Consultant in Washington, DC
    Former Employee - Consultant in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great location. Easy to get to work.

    Cons

    How much time do you have? I reported directly to someone who had the social and management skills of a house plant. Repeatedly sent her work to review, never received any feedback. Was dismissed with no notice. In general, the most dysfunctional IT environment I've ever seen. It's all over the place. No vision, no strategy.

    Advice to Management

    I could offer some, but it wouldn't matter.


  4. Helpful (3)

    "Not a great place for the American worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AARP full-time (More than 5 years)

    Pros

    Named one of Computerworld's 2016 List of 100 Best Places to Work in IT. Inconceivable!

    Cons

    The advocate for the American worker outsourced its entire IT department to an Indian company in 2013 and 2014 in a desperate attempt at cost cutting. Hundreds of American workers suffered because leadership couldn't find efficiencies through better focus, productivity, and smarter decisions.

    The budget problem was mostly caused by a classic ERP implementation failure. A typical series of events that bankrupts many companies. But none of the decision makers behind it suffered as much as the IT workers who weren't even involved.

    Advice to Management

    A leadership team that doesn't live up to the principles of the organization is well overdue for a thorough house cleaning.

    The board(s) should be ashamed of themselves for allowing this to happen, and for rewarding the "rising stars" who were complicit in the outsourcing.

    Replace them all with people who can walk the talk, and actually know how to patch a leaky roof without sacrificing the family living under it.


  5. Helpful (6)

    "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AARP full-time

    Pros

    Organization's mission. Ok place for new graduates to gain some experience in navigating office politics.

    Cons

    Constant churn and reorg w/challenging culture, disaffected employees and low morale. Promotions based upon connections not ability and knowledge - occurring at all levels including CEO and COO.

    Advice to Management

    Stop surrounding yourself w/yes men. Listen and consider different opinions.


  6. Helpful (10)

    "Wasting money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor in Washington, DC
    Current Employee - Advisor in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at AARP full-time (More than 3 years)

    Pros

    Really bright dedicated people who mostly believe in the mission of the organization. Nice work environment, mostly nice people too.

    Cons

    Wasting money. AARP recently decided to install a new elevator system that no one asked for and is still not fully operational despite the fact that it's been under construction for at least 4 months now. Dozens of employees have recently been let go. It's tough to stomach getting on these new elevators which don't do anything remotely interesting while dozens of fellow comrades have been let go. I wish I knew just how much was spent on em. What a wast rod money!

    Advice to Management

    Quit promoting just ppl you're "comfortable" with - we know what that's code for. This is the white woman's version of the old boys club. It's really unbelievable.


  7. Helpful (13)

    "Black CEO, Racism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Washington, DC
    Current Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AARP full-time

    Pros

    Good pay and benefits.

    Cons

    Racism thrives. There are literally hundreds of complaints settled out of court for racial discrimination against Black & Hispanic employees. If you're White, you will be fine. There are lots of you there being promoted. If you're a minority, forget about promotions and get a good race discrimination attorney.

    Advice to Management

    Jo Ann Jenkins should decide if she cares about racial discrimination under her own roof vs age discrimination.

  8. Helpful (11)

    "Motto: Trust No One"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Washington, DC
    Former Employee - Analyst in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AARP (Less than a year)

    Pros

    Penn Quarter location is all I got.

    Cons

    Political/cronyism to the max. So much distrust that all you saw were people whispering to each other. The turnover rate of people quitting was astounding to me. So many status meetings that you had to do your actual work late in the evening or at night on your own time. Warning to anyone who takes a job there: be extremely careful of whom you trust. I took a new job a couple of months after experiencing the toxic atmosphere. Not everyone was awful--a few, nice, hardworking people.

    Advice to Management

    Resign.


  9. Helpful (6)

    "Needs more communication skills"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Entry in Lakewood, CA
    Former Employee - Data Entry in Lakewood, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at AARP full-time (Less than a year)

    Pros

    Good hours. 40hrs a week. 5am-2pm. Some employees are nice, but some are snobby. I like how they have direct deposit.

    Cons

    When they lay you off they make an excuse that there is less work, but the real reason is that they do not like you. I feel like they scam old people.

    Advice to Management

    Give your employees before you let them go or make a dumb excuse.


  10. Helpful (9)

    "Watch out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The people are nice, it is very laid back.

    Cons

    This organization hires contractors and rather than investing time in developing any areas they may be lacking, they just have a revolving door. This is not a good use of membership funds, bringing people on and training them and then letting them go. I was escorted out of the building with no feedback or reason given and I was the fifth person in my department this happened to in my 7 months there.

    Advice to Management

    Give feedback to contractors who want to do a good job so that they can improve whatever they are lacking. A little more investment on your part would go a long way so that you aren't constantly re-training new people. Also, treat people with more dignity and respect them having them escorted out with no reason given. Any employee or contractor is a possible future member and you don't want them to leave the organization feeling bad about it.


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