AARP Reviews | Glassdoor

AARP Reviews

Updated November 5, 2017
342 reviews

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3.8
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AARP CEO Jo Ann Jenkins
Jo Ann Jenkins
107 Ratings

342 Employee Reviews

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Pros
  • They have a great work life balance/ The organization strives to really put the needs of seniors on the forefront of every decision they make (in 50 reviews)

  • A very professional environment with great benefits (in 34 reviews)

Cons
  • Organizational mission is fragmented because decision making is made in silos (in 13 reviews)

  • Lack of promoting within the organization (in 6 reviews)

More Pros and Cons

  1. Helpful (7)

    "Horrible non-profit fitting all the bad cliches"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Best Job I Ever Hated in Washington, DC
    Current Employee - Best Job I Ever Hated in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    ...a paycheck in a recession.... any port in a storm right?

    Cons

    I don't have enough room ... incompetent Snr Team who acts like they invented sliced bread, obsolete systems and processes... politics galore where people fight over a bone with no meat on it, don't expect anyone to know how to spell "support" and expect everyone to try to grab any credit you may manage to get.... this is the poster child of the soul crushing place you see in movies. You won't believe it until you get to work somewhere where people know what they're doing. If you have the skin and cheery disposition of an angry rhino you'll be just fine.

    Two of my friends were contacted by recruiters for interviews and ran as fast as they could: they're TIRED of hearing me!!! Sorry to spoil it for you guys!

    Advice to Management

    Get rid of dinosaurs. Institute 360 reviews and you'll see how fast things will improve.


  2. Helpful (6)

    "Running around doing nothing."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Washington, DC
    Former Employee - Project Manager in Washington, DC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The benefits package is comparable to other large organizations. Very metro accessible, Nice offices.

    Cons

    Managers do not seem to know anything about the jobs their staff's do. Raises and promotions are given out to people that are friends with management. The organization reorganizes every year as a way to legally cut staff without firing them. Most staff is required to reapply for their jobs every year during these reorganizations. Management is never cut, only non manager and blue collar workers. Everything is designed to protect upper management and most of the important work is not being done anymore in favor of tap dancing for insurance company ads on their products.

    Advice to Management

    Stop being paranoid if a person under you is doing good work. Promote people based on skill and experience rather than how often their managers eat lunch with them.

  3. Helpful (5)

    "Year of hell"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at AARP full-time (Less than a year)

    Pros

    decent cafeteria; nice building; some nice colleagues; reasonable work hours; headquarters located in an interesting part of Washington; standard benefits

    Cons

    Hubris--at least on the part of my managers. Unreasonable job expectations. Lousy gym. Unfair review, both in terms of substance and process. Moody department head.

    Advice to Management

    Be aware that some in upper management are way over the top in their estimation of their own importance to the organization.


  4. Helpful (5)

    "DO NOT WORK HERE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Long Beach, CA
    Former Employee - Anonymous Employee in Long Beach, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AARP (Less than a year)

    Pros

    Hours are early enough to miss traffic in the mornings and be home while it is still daylight out.

    Cons

    -They pay slave like wages
    -They scam billions of dollars with there non-profit BS and take from millions of seniors who are already in a tough spot
    -They only hire temps for most of the work in remission
    -If you have a question, good luck on any of the managers helping you
    -They have people who have been there for 3 months training new employees
    -Don't ask the question of why? because that will cause your termination
    -They don't give employee proper storage for there belongings yet they don't want employees to bring their belongings into work...this is a disadvantage to those who either ride their bikes into work or take public transportation and for those who drive vehicles, their belongings, like their purses, are subjugated to those people who are coming and going from the parking lot
    The employee turn around rate is close to 10+ employees being let go a week and 10+ new employee starting (tax credits much?)

    Advice to Management

    When someone is asking you why they need to reject something in AARPS computer programs, instead of giving that person attitude and tell them because as the only answer and acting like they are bothering you, maybe you should give them the correct answer so that they can understand how the system works and not make mistakes in the future.


  5. Helpful (12)

    "A truly HORRIBLE experience!!! If you are an older worker or person with disability BEWARE!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Washington, DC
    Former Employee - Analyst in Washington, DC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AARP full-time (More than 10 years)

    Pros

    -The VOLUNTEERS are the best thing about the association!!
    -Relatively good benefits.
    -USED TO HAVE a great mission.

    Cons

    -VERY WIDE divide between management & non-management;
    -promote non-discriminatory practices and older workers' rights, but ABUSE AND DISCRIMINATE against their own staff
    -advance UNQUALIFIED individuals into management positions
    -THROW AWAY experienced employees for newer, shinier, younger ones!!!

    Advice to Management

    You've lost your way. The organization used to be about service and promoting the welfare of older Americans -- it is now about the bottom line and hard work and loyalty mean nothing.


  6. Helpful (10)

    "Stay away! Not a 21st Century organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AARP full-time

    Pros

    Good pay. Many intelligent, caring people. Important mission

    Cons

    The management of the organization is bloated and lacks genuine leadership capabilities. Many are in positions for which they don't belong, and are paid large salaries. There is a big divide between "leadership" and staff. The "mission" of the organization seems to be a front for many at the top to make very good money at others expense.

    Advice to Management

    Get a grip. You've lost your way. Take a close look at yourselves and get back to the meaning of the organization. Demonstrate some integrity.


  7. Helpful (3)

    "I did no like the pay scale."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clerk in Fresno, CA
    Former Employee - Clerk in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AARP part-time (More than a year)

    Pros

    Work there only if you have no other employment.

    Cons

    Working for low income with no future.

    Advice to Management

    Need to improve pay scale.

  8. Helpful (4)

    "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Centrally located in Washington DC region

    Cons

    Totally dysfunctional IT division. Business efforts poorly thought through


  9. Helpful (7)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at AARP full-time

    Pros

    The greatest work/life balance in the world. People literally work 20 hours a week. Colleagues are very cooperative.

    Cons

    Limited opportunities for growth
    Arcane HR policies regarding raises
    Best suited for people who are nearing the end of their careers

    Advice to Management

    Before the light bulb was invented, one of the largest firms in America was a candle maker. Every campaign, initiative and special project that you initiate is just window dressing. Behind the windows, you are still just making candles.


  10. Helpful (7)

    "A battleship that can't seem to be turned around but somehow stays afloat"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Compensation and benefits are good.

    Cons

    Anyone thinking of working there should first take a look at the compensation levels of execs at the top (it's public info; just find a recent 990 tax return online). That will tell you pretty much everything you need to know about why top management invests heavily in short-term revenue-generating schemes without long-term vision and pays little heed to morale lower down the org chart.


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