ABI Document Support Services Reviews | Glassdoor

ABI Document Support Services Reviews

Updated January 29, 2019
37 reviews

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Robyn S. Walsh
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Employee Reviews

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  1. "Great Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retreival in Garden City, NY
    Current Employee - Retreival in Garden City, NY

    I have been working at ABI Document Support Services full-time (More than 3 years)

    Pros

    Good people who care about their employees.

    Cons

    Benefits are not the best and cubicles are small.

    Advice to Management

    I left ABI and came back because the grass was not greener. Once thing about ABI is that the management team cares about their employees and does their best to provide a comfortable environment. The team works hard and sometimes people feel like it's too much but I must say the company I worked for prior and left had a horrible management team, was extremely unfair and very unorganized. They paid me a bit more but the I left because the environment and people were not a team. Here I feel like we are team!


  2. "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at ABI Document Support Services full-time (Less than a year)

    Pros

    Great team, Expectations clearly communicated

    Cons

    Was going through a change in ownership

  3. "Retrieval specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retrieval Specialist in Garden City, NY
    Former Employee - Retrieval Specialist in Garden City, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ABI Document Support Services full-time (Less than a year)

    Pros

    The day goes very quickly due to the amount of work. The staff is like a family, you don't find that anywhere else. There's room for advancement if you put in the work. Management care about their team.

    Cons

    Benefits can be better but there's full medical, dental and eye

    Advice to Management

    More room or a bigger office due to growth


  4. "Not a career, just a stepping stone"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ABI Document Support Services full-time (Less than a year)

    Pros

    full time work that's all

    Cons

    environment, unorganized atmosphere, juvenile atmosphere


  5. "Too many expectations and unrealistic goals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ABI Document Support Services full-time (More than 5 years)

    Pros

    Gives you a steady paycheck.

    Cons

    You only advance if you know someone in higher management. Mediocre health benefits, low pay, no bonuses.

    Advice to Management

    Worry more about the quality that you're giving your clients and don't push employees so much to produce which leads to more errors and less customer satisfaction. If employees are happy maybe people wouldn't quit so much. It's like they have revolving doors.


  6. Helpful (1)

    "Horrible !"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Garden City, NY
    Current Employee - Anonymous Employee in Garden City, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ABI Document Support Services full-time

    Pros

    Clocking out , leaving, the $20 Christmas bonus

    Cons

    Too much work and not enough help. Condescending disorganized management. Unnrealisitc expectations . Only apply
    If you’re a robot

    Advice to Management

    Respect your employees.
    Train correctly . Get on the same page with one another


  7. "Records Retrieval Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at ABI Document Support Services full-time

    Pros

    Good company, good wages, good management

    Cons

    Not a lot of room for growth

  8. Helpful (1)

    "Medical records specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ABI Document Support Services full-time (More than a year)

    Pros

    Easy work, something new everyday.

    Cons

    Low pay, bad management.

    Advice to Management

    Communication needs to improve


  9. "Billing specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ABI Document Support Services full-time

    Pros

    Rewarding work, great environment, growing with a company is a good feeling. This is and was a place you could call your work family.

    Cons

    The people they staff for leads, lie about their employees and downgrade you if felt threatened. Upgrade the SUPS.

    Advice to Management

    Choose wisely when making someone head of something.


  10. Helpful (1)

    "In my opinion, stay away- not a normal job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Records Retrieval in Loma Linda, CA
    Former Employee - Records Retrieval in Loma Linda, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ABI Document Support Services full-time (More than a year)

    Pros

    normal mon - fri 9 to 5, benefits were okay

    Cons

    In my opinion and from what I saw, team leads were really aggressive. They'd talk down to their workers while standing there at their desks and belittle them over any little thing they could find. The harder you work, the more work they give you. Turn-over was incredibly high, and I saw a lot of people get hired/fired very fast. You are not secure here and the company really has no intention to keep people long-term from what I saw.

    Management uses a sales/quota system and you have a specific number to hit or you do run the risk of losing your job. You're calling doctor's offices to get them to respond to medical records requests (usually for insurance companies), which is very tough! And you're judged by how many sets of records you get each month.

    Advice to Management

    Take some basic HR courses