FilterSan Francisco, CA
I worked at ABM Janitorial Services full-time (More than 8 years)
- Benefits are decent
- Direct deposit (management only)
- Internal policies and contracts are well written
- Efficient legal department
- Glossy org charts and sales presentations
- Everything on paper looks great!
- Career opportunities do occur due to turnover
- "Promotion" ends up not being a good thing, new salary is just symbolic but new responsibilities are overwhelming, processes are broken, small budget for uniforms, PPE, equipment repair, vehicle repair, training, etc.
- No overtime pay for "exempt employees"; expect to work 50-60 hours per week, including weekends, you are required to be on-call afterhours, your company phone (not a perk!) will wake you up often
- Since there is no OT, supervisors are stretched too thin, huge geographic area to cover, too many work hours per day, too many job sites to manage properly, janitors rarely see supervisors in the flesh, sense of abandonment, lack of proper training, janitors feel it's okay to do mediocre work or no work at all
- For many years there was a quarterly performance bonus for supervisors and managers - now gone since January
- Low budget for uniforms, safety shoes and other OSHA required PPE, equipment (vacuum cleaners, scrubbers, etc. - most are obsolete or in need of repair... definitely non HEPA)
- Low morale, no trust in higher management, people just waiting for red card (termination, layoffs) without any warning, no notice, doesn't matter how many years of above-and-beyond dedication and loyalty, excellence and high performance is also not taken in consideration
- On the other hand, lots of good people are now jumping the boat, these are dedicated and knowledgeable employees dropping like flies, resigning, which is a terrible waste of resources - now favoring competition
Advice to Management
Middle management is a group of good, honest people: project/branch managers and supervisors want to do well but their resources are scarce due to mismanagement. My advice is go back to basics, to the structure/culture you had 5-6 years ago, make customers priority again, stop lying to them (internal and external customers) and stop promising what will not be delivered. Current clients already experience this sad reality, company's reputation is at risk. Competition is aware, watching, but there is still time to fix this.
I worked at ABM Janitorial Services full-time
Great company to work for
Does not treat foreigners well from a management point of view
Understands that there is life outside of work....however I sometimes wonder if it's not because most of the people have been there a long time and just became compliant with their jobs and don't care any more.
Uncaring middle management, late nights (though not always coming in early in the morning), no reviews, no caring if you did a good job or not, crappy benefits, being a union company management is too scared to do anything to discipline the hourly employees and simply blame the salary management
Advice to Management
Start caring about your managers, understand that we actually are doing a lot of the work, stop being afraid of the the union and understand that yes we are going to have to terminate some of the hourly employees and if you end up in arbitration, so be it.
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