ACCENT Marketing Services Reviews | Glassdoor

ACCENT Marketing Services Reviews

Updated January 23, 2017
82 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Linda Ruffenach
24 Ratings

82 Employee Reviews

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Pros
  • Great place to work and very family friendly (in 3 reviews)

  • Learned a lot about troubleshooting a computer, windows and more (in 2 reviews)

Cons
  • Low pay compared to other call centers (in 3 reviews)

More Pros and Cons

  1. "ACCENT Marketing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at ACCENT Marketing Services full-time

    Pros

    ACCENT was a great place to get some good experience and move on to something else. Lots of opportunity to be exposed to different industries.

    Cons

    ACCENT could not figure out what business it wanted to be in, as a result, split into multiple different companies.

    Advice to Management

    Not applicable, as ACCENT Marketing Services is no longer a company. General advice is to have a better understanding of your identity in the marketplace. Spent too much time projecting an image that was not reality, and ignoring the true perception of the company in the marketplace.


  2. "Decent Enough"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACCENT Marketing Services full-time (More than a year)

    Pros

    Decent pay, Paid time off.

    Cons

    Noisy, feels like you are in kindergarten class.


  3. "ok"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Coworkers were the best thing about the job.

    Cons

    Management micromanages u. Company lays off.


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  5. "Awesome place!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Coach in Farmington, MO
    Former Employee - Engagement Coach in Farmington, MO
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at ACCENT Marketing Services full-time (More than 8 years)

    Pros

    I loved working here. The people were the best thing about it.

    Cons

    Management became a con in my last 2 years of service.


  6. "Workforce analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    I enjoyed working there but it was just a long way to drive to get there with not much chance for advancement

    Cons

    There was not a lot of room for advancement and it was a long way to drive to get there each day


  7. "Engagement Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    There is always overtime to work. You can call out alot and still have a job as they give a lot flex time.

    Cons

    They don't pass on the messages of their client to their staff in a timely manner. They have a band aid approach to most all their problems, which just in turns causes their employee stats to suffer. They don't teach you how to be a empathetic engagement specialist they teach you a cookie cutter approach.

    Advice to Management

    teach your people how to critically think.


  8. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    During my tenure at ACCENT, I was provided with leadership, encouragement and guidance. It was a pleasure working with such a talented group of individuals and appreciate having had the opportunity to work for such a compassionate and supportive organization.

    Cons

    New process and procedures were difficult to implement. Employee feedback lacked follow up and resolution. Fiscal constraints prevented improved equipment and assets.


  9. "A joke"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tell City, IN
    Former Employee - Customer Service Representative in Tell City, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None... ....none... none... none

    Cons

    Abuse employees...they need to be reported

    Advice to Management

    Stop


  10. "Good People - Work Hard and Have Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Albany, IN
    Current Employee - Anonymous Employee in New Albany, IN
    Recommends

    I have been working at ACCENT Marketing Services (More than 10 years)

    Pros

    Great people. Some really good managers who care about their employees. You work hard but there is an opportunity to have fun - employee events, wellness opportunities, health fairs, lunches, rewards and recognition, etc. Opportunity to develop and advance if you want to.

    Cons

    Limited budget - inability to implement some of the tools that would be beneficial to the organization. Pay should be more competitive. Dependency on clients - meaning your business can be affected by their decisions to keep you or choose another outsourcer, or use internal employees.


  11. "Account Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Current Employee - Anonymous Employee in Jeffersonville, IN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ACCENT Marketing Services full-time (More than 8 years)

    Pros

    Great place to work and very family friendly

    Cons

    Recently acquired by Startek and atmosphere is diffent



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