ACE Group Reviews | Glassdoor

ACE Group Reviews

Updated July 31, 2017
31 reviews

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ACE Group Chairman & CEO Evan G. Greenberg
Evan G. Greenberg
11 Ratings

31 Employee Reviews

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Pros
  • Great work life balance, good management team to work with (in 10 reviews)

  • Fast-paced, entrepreneurial, good benefits, place a lot of value in their mgmt-level employees (in 7 reviews)

Cons
More Pros and Cons

  1. Helpful (3)

    "Product manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Philadelphia, PA
    Current Employee - Product Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ACE Group full-time (More than 3 years)

    Pros

    Wow, u am struggling to think of a pro...free coffee? Window seat? Don't need raise my hand to ask permission to use restroom?

    Cons

    Senior management is a joke and out of touch with reality. It's a do as I say not as I do culture. The workload and expectations are impracticable. You cannot expect employees to work excessively and produce a quality product. Existing staff who have been there for a while know the game so they do less work and still manage to get similar raises and bonuses has those who work harder and longer hours. The company is not flexible and there's no trust in their employees. Working from home is viewed as a vacation from the office and is not encouraged.

    Advice to Management

    Be more like Google.
    appreciate your employees
    don't just ask for advice... listen and take action


  2. Helpful (1)

    "Claims Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great experience for large loss claims

    Cons

    No tolerance at higher levels- managers and procedures kept changing- fired people, laid people off, inept managers, no understanding of the nomenclature of the claims- upper managers parachuted into cases and blamed lower level employees-disregarded requests for change

    Advice to Management

    Keep your employees longer and let them teach you.

  3. Helpful (6)

    "Mean Girl Vibe is exactly on poiint"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ACE Group full-time (More than 10 years)

    Pros

    Really, none other than you would now be working for Chubb.

    Cons

    Mgmt that has little experience and were allowed to keep those positions through the FFIC and then Chubb transitions and are insecure, arrogant and somewhat incompetent, especially compared to the Fireman's management who were displaced. Chubb continued the tradition by pushing their own mgmt. over the displaced Fireman's Fund talent and expects far too much work - clearly how they have kept expenses low.

    Advice to Management

    Stand back and look at the political vs. talent based decisions that have been made and allow the most experienced and proven talent back into the game.


  4. "Underwriting Assistant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Flex time, vacation days, most people are nice, Salary, and Benefits.

    Cons

    Disorganized, lack of communication between assistants, and underwriters and within the company, need to go paperless, Need more efficient ways of doing things. No one seems happy to be there. Some people can be clique and not friendly. Computer systems are very slow and outdated, Hard to move up, lack of training.

    Advice to Management

    Help make the work environment more welcoming and friendly. Be better at communication. Update computer systems and ways of doing things. Go paperless.


  5. "Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Salem, VA
    Former Employee - Anonymous Employee in Salem, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Comfortable place to work. Nice to work in a friendly place.

    Cons

    Management needs to work as one and give information to employees all at the same time instead of piecemeal.

    Advice to Management

    Make big announcements together instead of only telling certain people.


  6. Helpful (4)

    "Work conditionQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I have been working at ACE Group full-time (More than 8 years)

    Pros

    Good benefits and gooopportunities for young people

    Cons

    Treatment of minorities and older employees not good

    Advice to Management

    Treat all fairly


  7. Helpful (3)

    "Below average workplace for clerical personnel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant to Chmn, Second Seat in New York, NY
    Former Employee - Assistant to Chmn, Second Seat in New York, NY
    Doesn't Recommend
    Neutral Outlook

    I worked at ACE Group full-time (More than a year)

    Pros

    decent benefits. If you're a 9-to-5er, this place works.

    Cons

    I worked in the Chairman's office. Very unpleasant man (self-admittedly)

  8. "Claim Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Manager in Newark, NJ
    Current Employee - Claims Manager in Newark, NJ
    Doesn't Recommend
    Positive Outlook

    I have been working at ACE Group full-time (More than 3 years)

    Pros

    Some work life balance depending on the time of year at ACE Private Risk Services.

    Cons

    ACE Private Risk Services has very week leadership. No business acumen or courage. Middle management (VP) will suck up and kick down to keep their job.

    Advice to Management

    Let Chubb Claim leadership take over.


  9. "One of the worst audit shops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at ACE Group full-time

    Pros

    IT gets to retain a good work-life balance.
    Company will pay for training and certifications.
    One of the biggest multi-line P&C insurers in the world.

    Cons

    Managers end up testing due to short staffing.
    No room for promotions unless there are vacancies.
    There is an obvious chasm between management and staff.
    Salaries are not competitive in respect to regional averages.

    Advice to Management

    Please learn how to retain good talent.
    It's pretty sad when the longest tenure in the department is only 4 years.


  10. Helpful (3)

    "ACE CRS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in Alpharetta, GA
    Current Employee - Underwriter in Alpharetta, GA
    Doesn't Recommend
    Negative Outlook

    I have been working at ACE Group full-time (More than 3 years)

    Pros

    Not much good to say. All the employees are leaving

    Cons

    Management treats employees poorly. Low pay, Unprofessional management, stressful work environment. Everyone there is looking for another job.

    Advice to Management

    Get management training, treat your employees fairly


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