ACE Group Reviews | Glassdoor

ACE Group Reviews

Updated August 11, 2017
141 reviews

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141 Employee Reviews

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Pros
  • Great work life balance, good management team to work with (in 10 reviews)

  • Fast-paced, entrepreneurial, good benefits, place a lot of value in their mgmt-level employees (in 7 reviews)

Cons
More Pros and Cons

  1. "Claims Adjuster"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACE Group full-time

    Pros

    Good compensation and benefits; nice colleagues; customer-service oriented

    Cons

    Rigid approach to claims handling; unrealistic expectations; high claim count


  2. Helpful (1)

    "Ace Group - Senior Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance in Burlington, NJ
    Former Employee - Finance in Burlington, NJ
    Doesn't Recommend
    Neutral Outlook

    I worked at ACE Group (Less than a year)

    Pros

    Thrown a few extra dollars above asking rate.

    Cons

    Poor work-life balance. Team members silo'd. Systems: "GIGO-garbage in garbage out". High turn over rate.

  3. Helpful (3)

    "Product manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Philadelphia, PA
    Current Employee - Product Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook

    I have been working at ACE Group full-time (More than 3 years)

    Pros

    Wow, u am struggling to think of a pro...free coffee? Window seat? Don't need raise my hand to ask permission to use restroom?

    Cons

    Senior management is a joke and out of touch with reality. It's a do as I say not as I do culture. The workload and expectations are impracticable. You cannot expect employees to work excessively and produce a quality product. Existing staff who have been there for a while know the game so they do less work and still manage to get similar raises and bonuses has those who work harder and longer hours. The company is not flexible and there's no trust in their employees. Working from home is viewed as a vacation from the office and is not encouraged.

    Advice to Management

    Be more like Google.
    appreciate your employees
    don't just ask for advice... listen and take action


  4. "analyst"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    great coworkers to learn and grown with

    Cons

    difficult management to succeed for


  5. Helpful (4)

    "Great job management terrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Jon function co workers benefits

    Cons

    Salary lower than industry, and the worst is management!!!

    Advice to Management

    I don't know where to even start best thing would probably be to get rid off all of them


  6. "ACE Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter
    Current Employee - Underwriter
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Excellent pay, good leadership!

    Cons

    High expectations, management expects top notch work.

    Advice to Management

    Needs to be more flexible with working from home.


  7. Helpful (1)

    "Claims Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Great experience for large loss claims

    Cons

    No tolerance at higher levels- managers and procedures kept changing- fired people, laid people off, inept managers, no understanding of the nomenclature of the claims- upper managers parachuted into cases and blamed lower level employees-disregarded requests for change

    Advice to Management

    Keep your employees longer and let them teach you.

  8. "relationship business"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    benefits are very good there

    Cons

    book of business is paramount


  9. Helpful (5)

    "Great company; questionable leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Philadelphia, PA
    Current Employee - Financial Analyst in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ACE Group full-time (More than 8 years)

    Pros

    Exceptional benefits and retirement savings plans; money to be had; strong company; competitive ESPP; decent number of company holidays and time off.

    Cons

    Middle Management is out of touch with their staff and has too many unrealistic goals. Management routinely employs a "do as I say not as I do attitude" and their leadership style has too many double standards (WFH, vacation black outs, etc.). Some people are in leadership positions who have no idea how to lead. Frequent infringement on your work/life balance. Not much room to grow unless you are in the right network

    Advice to Management

    Your employee's dedication will reflect your leadership. Trust the professional judgement of your employees.


  10. "Good work environment and social benefits"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Underwriting Analyst
    Former Employee - Underwriting Analyst

    I worked at ACE Group full-time (More than a year)

    Pros

    There was a really nice work environment. They also offered good social benefits: profit share, bonuses for good performance, life insurance and 30 day paid vacation time per year.

    Cons

    There were not too many career opportunities to advance. The office I work for was located in Peru. They had a really small market share over there, so their businesses were concentrated among a few clients. That's why they are a small company over there with a little bit over 100 employees. There were not too many openings to advance in your career.


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