ACI Worldwide Reviews in Omaha, NE | Glassdoor

ACI Worldwide Omaha Reviews

Updated February 9, 2017
51 reviews

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Omaha, NE

51 Employee Reviews

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Pros
  • flexible timings , work from home (in 59 reviews)

  • Good work life balance, good leave structure (in 27 reviews)

Cons
  • Expect to make sacrifices in work/life balance (in 31 reviews)

  • As with most senior management at publicly held companies the main emphasis is on stock value (in 28 reviews)

More Pros and Cons

  1. Helpful (1)

    "Dynamic Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Omaha, NE
    Current Employee - Analyst in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    1. Employee engagement is at the peak. Every month the employees are introduced to some group events like casino night, bowling night, etc
    2. Casual dress code at work
    3. Your team always wants to help others in the team
    4. Growth opportunities within the organization is easy provided you are a high visibility asset.
    5. Option to Work From Home anytime and from anywhere

    Cons

    1. Accountability for deliverables is absent or very less leading to a lot of development and design hours wasted.
    2. HR needs to be automated with better tools. Most of the stuff is tracked manually causing delays and confusions.
    3. Management changes vision often leading to a kind of confusion for employees in the lower tiers.


  2. "Software Developer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide (More than 3 years)

    Pros

    Casual, good pay, interesting work

    Cons

    Management does not always have good vision or at least communicate it.


  3. "Company culture is good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 5 years)

    Pros

    Strong focus on employee engagement. Flexible hours with work from home options. Impactful leadership training positively impacts management styles.

    Cons

    Work life balance is difficult at times. We are growing rapidly and so change is constant, which is not so bad if you don't mind change.

    Advice to Management

    Stay the course with employee engagement. It is making a difference.


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  5. Helpful (2)

    "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Process Analyst in Omaha, NE
    Former Employee - Business Process Analyst in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide (More than a year)

    Pros

    Great culture, at least in Omaha office. Cheap cafeteria. On site gym. No dress code. Very laid back.
    Really great travel policies-There's really no set per diem. They pretty much pay for everything. You get to schedule your own flights/hotels, so you can work it around your schedule.
    Plenty of opportunities to move up. GREAT insurance plan. Generous vacation from day 1.

    Cons

    Very poor onboarding/training. Was forced to figure out almost everything on my own.
    SOME management should not be managing people.
    Lots of 'fire drills', unnecessary emergencies.


  6. "Manager Product Managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nebraska in Omaha, NE
    Former Employee - Nebraska in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Established company, nice benefits package, global travel opportunities, new facilities in Omaha, business casual dress code, friendly peers

    Cons

    Being an established global company, coordination of remote teams across the globe can be challenging and impose irregular work hours. They work to compensate with flexible office hours.

    Advice to Management

    Focus on global control with local soul to help remote teams, or newly acquired teams maintain an identity and an ability to build on the unique strengths of their region or office.


  7. Helpful (3)

    "Not worth the time."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Support in Omaha, NE
    Former Employee - IT Support in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Good Benefits and compensation for education.

    Cons

    heavy overtime without compensation (Salaried) - no sick days, you have to take vacation - very rigid and inflexible culture no employee involvement.

    Advice to Management

    offer leadership that includes employee participation. avoid silos. foster collaboration and teamwork


  8. Helpful (2)

    "Average organizatiaon"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Product Management in Omaha, NE
    Current Employee - Product Management in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Great people to work with.
    Fantastic benefits.
    Flexible work schedule.
    Global company - get to learn about other cultures.

    Cons

    Although the benefits are great, and the salaries are competitive, the annual salary increase historically did not cover the increase in the cost of benefits.

    Way too much work for one person; in the last 2 years, my work load has doubled each year. Reorg at least 1 time per year which usually results in layoffs.

    Global company so conference calls start early (before 6 a.m.) and can run till 10 or 11 p.m.

    Advice to Management

    Consider the impact of a corporate reorg on the resources that remain. Workload continues to increase, with no end in sight.


  9. Helpful (4)

    "Once was a great employer, but is now more content to be a mediocre employer."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time (More than 10 years)

    Pros

    Nice benefits, above average vacation accrual, flexible hours, a few fun events.
    Great people to work with, the employees care, are very knowledgeable and helpful.
    Middle managers treat employees as best as they are allowed to.
    There is always plenty of work available.

    Cons

    Senior management has very little trust by the employee base.
    They are more focused on themselves and their compensation than on what's good for the company.
    There is lots of management, but very little leadership.
    They care more about the stock price than they do about the employees, customers, and products.
    They are so focused on the short term numbers that they ignore the long term health of the company.
    Rather than admit to glaring mistakes in their decisions, they prefer to gloss it over and pretend it was all part of their genius plan, but they really don't fool anyone.
    Lots of smoke and mirrors, but it doesn't seem the management understands how to run a healthy software solution development organization.

    Advice to Management

    If you can't figure out how to lead people and gain their trust through actually caring about them and showing that you value them, then consider moving on so someone can run this company that cares more about its long term success than any short term benefit they might derive from it.
    Move headquarters and managers back to where the employees are, rather than distancing yourselves from the people you are supposed to be leading.
    Admit to your mistakes and move on. When you try to cover them up, it just makes you look like you are too full of yourself to be honest with us.
    Listen to your reports and work as a team with them. The bully pulpit shuts the door on better decisions.
    If you take care of your employees, your employees will be able to produce better products and provide excellent support to your customers, your customers will want to do more business with you and the numbers will be better long term, and the right investors will recognize that and the real value of that company will take care of the stock price.
    You can't have strong employee engagement and regular layoffs at the same time. I suggest you pick the former, but don't expect to have both.


  10. Helpful (2)

    "Good long-term experience, but has been variable over the years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Omaha, NE
    Current Employee - Manager in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible work situation, not a required 9 - 5 schedule. Support of work from home and telecommuting. Clear path on future direction of the company communicated to all employees. Great education benefits.

    Cons

    Lot of interaction with international offices requires some schedule shifts by one group or the other to allow overlap for direct contact. U.S. based team members must be available early while those in Europe or India must work late.

    Advice to Management

    Consider forming work groups geographically rather than requiring those with 8 or more hours of time difference to work on the same projects. Too many delays waiting on people to get to the office.


  11. Helpful (5)

    "Senior Solution Consultant"

    Star Star Star Star Star
    Former Employee - Senior Solution Consultant in Omaha, NE
    Former Employee - Senior Solution Consultant in Omaha, NE

    I worked at ACI Worldwide full-time (More than 10 years)

    Pros

    My first ten years there were the best in my career, innovative, forward thinking and true leaders in the space.

    Cons

    The compensation and overall direction of the company seemed to change somewhat drastically. Lack of knowledge at the senior level of products, sectors and industries declined significantly.



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