ACI Worldwide Reviews in Omaha, NE | Glassdoor

ACI Worldwide Omaha Reviews

Updated August 14, 2017
58 reviews

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Omaha, NE

58 Employee Reviews

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Pros
  • Easy process to work from home if needed without any prior limitation (in 84 reviews)

  • You can manage your own work place and the work/life balance in this one is absolutely superb (in 37 reviews)

Cons
More Pros and Cons

  1. Helpful (8)

    "This is where careers go to die"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    Pay is acceptable, benefits are okay. Occasionally you will come across a brilliant individual that is new or was acquired recently and have the opportunity to learn a lot from them.

    Cons

    No culture. Terrible, uninspired, clueless leadership. Upper management doesn't like people with new ideas. No individual empowerment. Process. Process. Process.


  2. "Application Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Applications Support Engineer in Omaha, NE
    Former Employee - Applications Support Engineer in Omaha, NE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    Great teamwork (within team and between teams). Employee Engagement volunteers keep things fun - popcorn Fridays; flash events; outdoor activities during summer. Pay is reasonable, as are benefits. Broad exposure to variety of technologies. Advancement is available if you are highly driven and ambitious.

    Cons

    Expect to make sacrifices in work/life balance. Sixty hour weeks are required to even begin to keep up with project and support workload. Rarely do you get to dig deeply into any one technical realm.

    Advice to Management

    Differentiate ACI from your competitors by staffing up to meet customer load.

  3. "Great place to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Manager in Omaha, NE
    Former Employee - Customer Manager in Omaha, NE
    Recommends

    I worked at ACI Worldwide (More than 10 years)

    Pros

    Employees care deeply about their customer base.

    Cons

    Get lost in the shuffle


  4. "Sales Commission Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Commission Analyst in Omaha, NE
    Current Employee - Sales Commission Analyst in Omaha, NE
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ACI Worldwide (Less than a year)

    Pros

    Benefits, manager, work/life, tuition reimbursement

    Cons

    No cons at this time


  5. Helpful (4)

    "Perpetual Attrition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Omaha, NE
    Former Employee - Senior Software Engineer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (More than 5 years)

    Pros

    There was a decent salary and benefits package. Depending on what business unit you work in, there are also options for bonuses. The compensation package was really the only thing keeping me at their company.

    Cons

    Company grows through constant acquisition and then layoffs of redundant staff. This creates such a negative working environment. Development staff is located around the globe, so there is really no sense of a specific company identity. Just do your job and hope that you aren't replaced by an engineer with similar skills in Romania or India.

    Advice to Management

    Try to keep your successful payments solutions going as long as possible, because you don't have any employee loyalty. As soon as your competitors start eating away at your other revenue streams, such as online banking, you are basically finished.


  6. Helpful (8)

    "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (Less than a year)

    Pros

    They pay well, and there was an onsite gym. The cafeteria provided some pretty delicious options as well.

    Cons

    I was hired by a director that was let go before my start date. Such a high turn around and barely any support from higher up. The team was burned out and it was obvious that things were not going smoothly as both new hires quit within a year. It was incredibly stressful and chaotic when I worked there, and there was not any clear direction for the team or ideas on how to improve the working situation.


  7. Helpful (5)

    "IT Leadership - listen to your technical experts!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Omaha, NE
    Current Employee - Systems Engineer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ACI Worldwide (More than a year)

    Pros

    -Relaxed work attire (in most locations)
    -Some work from home capability
    -Plenty of change = plenty of opportunity to learn "new to you" technologies

    Cons

    -IT leadership lacks focus on projects, and pushes out multiple enterprise-wide projects concurrently in order to fulfill checkboxes for audit requirements. It is a "Deploy first, fix problems later" mentality, rather than giving adequate time for planning and implementation.

    -IT infrastructure lacks the number of personnel required to properly plan and implement projects while keeping the ship from sinking. There's too much turnover without backfilling positions. Often open positions are cannibalized by other business units.

    - IT leadership doesn't listen enough to their technical resources. Let the technical experts design and build, and trust them to do the job they were hired to do. Management often dictates the design of a solution.

    - IT leadership buys products without adequate technical evaluation. At times there is little to no involvement from technical teams, which has led to poor implementation.

    - Too often the focus is on fighting fires and fixing holes rather than giving adequate time and resources to being proactive in preventing the same fires and holes from coming up in the future.

    - The business culture is toxic to IT management and growth. Until the culture is changed and we get rid of the developer mentality of "I can do it however I want", IT will never improve. There's no standardization which makes planning and implementation difficult. This requires direction from the top.

    Advice to Management

    Look at the cons. Listen and involve your technical staff, and trust them to do their job. Get out of the weeds, and focus on a direction. Then let your technical staff pave the road and build solutions. Until management gets out of the way, there will be no progress.

  8. "Software Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide (More than 3 years)

    Pros

    Casual, good pay, interesting work

    Cons

    Management does not always have good vision or at least communicate it.


  9. Helpful (1)

    "Dynamic Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Omaha, NE
    Current Employee - Analyst in Omaha, NE
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    1. Employee engagement is at the peak. Every month the employees are introduced to some group events like casino night, bowling night, etc
    2. Casual dress code at work
    3. Your team always wants to help others in the team
    4. Growth opportunities within the organization is easy provided you are a high visibility asset.
    5. Option to Work From Home anytime and from anywhere

    Cons

    1. Accountability for deliverables is absent or very less leading to a lot of development and design hours wasted.
    2. HR needs to be automated with better tools. Most of the stuff is tracked manually causing delays and confusions.
    3. Management changes vision often leading to a kind of confusion for employees in the lower tiers.


  10. "Company culture is good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Omaha, NE
    Current Employee - Director in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 5 years)

    Pros

    Strong focus on employee engagement. Flexible hours with work from home options. Impactful leadership training positively impacts management styles.

    Cons

    Work life balance is difficult at times. We are growing rapidly and so change is constant, which is not so bad if you don't mind change.

    Advice to Management

    Stay the course with employee engagement. It is making a difference.


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