ACI Worldwide Reviews | Glassdoor

ACI Worldwide Reviews

Updated September 26, 2017
562 reviews

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3.1
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
303 Ratings

562 Employee Reviews

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Pros
  • Easy process to work from home if needed without any prior limitation (in 84 reviews)

  • You can manage your own work place and the work/life balance in this one is absolutely superb (in 37 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (5)

    "Excellent call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auburn, AL
    Current Employee - Anonymous Employee in Auburn, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than a year)

    Pros

    The job itself takes a few days worth of training and a few weeks of practice to become adept. The pay is good, and the hours are terrific. You can manage your own work place and the work/life balance in this one is absolutely superb.

    Cons

    I cannot for the life of me find a single facet of this job that i don't like. The work, the culture, the pay, and the life balance are wonderful, and even the facilities, equipment, network, and building are all well maintained and pleasant to use.

    Advice to Management

    I cannot prescribe any advice to management at this time. In my experience, all disruptions and disputes, technical and personal, have been fully handled with utmost swiftness and professionalism.


  2. "Ultra faced paced payments software giant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Waltham, MA
    Former Employee - Systems Engineer in Waltham, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ACI Worldwide full-time (More than 3 years)

    Pros

    We are changing the payments landscape and has unmatched real time software. I love the Waltham office but the traffic is terrible.

    Cons

    Need to step out of banking roots more in terms of innovation and agile. The commute time to Waltham is rough for many.

    Advice to Management

    I really like our direction but get rid of the dead weight!

  3. "Project Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time

    Pros

    Benefits, People, Challenging work, constantly evolving industry

    Cons

    Lack of standardized processes that hindered quick decision making and business continuity


  4. Helpful (1)

    "Review Title"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at ACI Worldwide full-time

    Pros

    Ability to work from a remote location.

    Cons

    The leaders of the company are more concerned with their personal interests than in customer and employee interests.


  5. "An excellent place to work with the latest technologies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 8 years)

    Pros

    ACI is great place to work; people are friendly and welcoming. A variety of departments are located here with opportunities for growth along with a modern and inviting facility. Competitive salary and benefits are offered at ACI Worldwide. Multiple offices are located within the US and there are also offices outside the US making it an exciting global company. Some positions may provide an opportunity for travel at times giving you exposure to other departments and geographical areas. ACI leverages cutting edge technology incorporated into their payment systems which allow you to keep your skillset current. Employees have easy access to their benefit information at any time.

    Cons

    None I can think of right now

    Advice to Management

    Continue to listen to your employees which maintains a great working environment.


  6. "Progress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    Flexible work schedule, generous PTO time, employee events, great co-workers

    Cons

    High turnover in some groups


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 8 years)

    Pros

    Engaging environment, flexible work schedule, ability to work from home when needed, opportunity to advance and excel, good benefits and pay, co-workers are all team players!

    Cons

    Building location is ok, parking garage not the greatest. Occasionally the company likes to acquire other companies... this causes employees to question if they will be part of the next wave of layoffs but this is typical activity with any corporation. Benefits are good but can use some improvement.

  8. "ACI Flexibility"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Current Employee - Anonymous Employee in East Brunswick, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    Flexible work schedule, work from home, tuition reimbursement and growth.

    Cons

    Benefits cost and coverage

    Advice to Management

    Listen to employee feedback and take action.


  9. "Challenging work with lots of opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 8 years)

    Pros

    Exciting industry
    Clarity in the space we compete in
    Very bright colleagues
    Global company - chance to work with colleagues/customers globally
    Challenging work
    Desire for employees to help lead change
    Good pay/benefits
    Doesn't pretend to be perfect...acknowledges challenges

    Cons

    Need more structured programs to bring in/develop entry level due to aging workforce
    Need to continue to prioritize amongst opportunities
    Place bigger bets ahead of opportunity so we're not on the back foot

    Advice to Management

    Continue to focus on solid people management skills


  10. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Flexible work environment, lots of variation in work

    Cons

    Lots of work to be done with limited resources


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