ACI Worldwide Reviews | Glassdoor

ACI Worldwide Reviews

Updated July 27, 2017
572 reviews

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2.6
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
312 Ratings

572 Employee Reviews

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Pros
  • Easy process to work from home if needed without any prior limitation (in 75 reviews)

  • You can manage your own work place and the work/life balance in this one is absolutely superb (in 36 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Excellent call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Auburn, AL
    Current Employee - Anonymous Employee in Auburn, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than a year)

    Pros

    The job itself takes a few days worth of training and a few weeks of practice to become adept. The pay is good, and the hours are terrific. You can manage your own work place and the work/life balance in this one is absolutely superb.

    Cons

    I cannot for the life of me find a single facet of this job that i don't like. The work, the culture, the pay, and the life balance are wonderful, and even the facilities, equipment, network, and building are all well maintained and pleasant to use.

    Advice to Management

    I cannot prescribe any advice to management at this time. In my experience, all disruptions and disputes, technical and personal, have been fully handled with utmost swiftness and professionalism.


  2. "Benefits, high pay, manageable workload"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    ACI pays for hotel when going on vacation up to some amount
    ACI pays for car gas up to some amount
    ACI pays for rent up to some amount
    ACI pays for airplane tickets
    ACI (Timisoara) office has table tennis, Xbox, Kinect, pool table, static bicycles, 17 confort settings chairs, electronic desks
    Extremely flexible hours
    Easy process to work from home if needed without any prior limitation
    Full, instant, private medical insurance

    Cons

    Extremely difficult job - maybe the reason for the salaries
    Consistency in performance which sometimes is just impossible to achieve
    Cannot contribute outside job description

    Advice to Management

    Make it easier for employees to be able to contribute outside of their job descriptions. Make it easier for employees to express ideas.

  3. "Out of Touch With Employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norcross, GA
    Current Employee - Anonymous Employee in Norcross, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    Flexible schedules
    Teams are very friendly which makes being at work decent.

    Cons

    Management isn't concerned with employee
    Office is extremely outdated
    No training budget
    Telecommuting is being removed
    Computers never work right and are always having issues
    Long hours are expected from employees
    Late night phone calls
    No work-life balance
    CEO is focused on fishing tournaments rather than the company

    Advice to Management

    Don't just take notes of what employees want and not follow though with it. Take action and show the employees that they are "world-class" employees.


  4. Helpful (1)

    "Pays the bills but little satisfaction at the moment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Developer
    Current Employee - Software Developer
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    I joined because of the potential of the company, and the opportunity to work on some cool stuff.

    Cons

    In reality I spend more time defending what I do than actually coding. There is so much unnecessary busywork to please senior executives that development seems secondary. While this was bad under the previous AD leader it seems to have gotten worse under the new one. I am continuously getting asked for some sort of update which takes away from real work. It would be maybe a bit ok if we were fully Agile but we’re not. There are some small signs of improvement but I think this isn’t going to be easy or quick.

    Advice to Management

    Pick realistic targets and don’t burden the scrum teams with too much process and reporting. Our number one focus should be developing quality products not the latest spreadsheet or word document justifying what we are doing.


  5. "1ACI means one for ELT and one for rest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time (More than 5 years)

    Pros

    Some nice people and locations. Most people are decent and hardworking which makes daily life more pleasant.

    Cons

    That doesn’t generally apply to the ELT. Every time I have visited Naples it is clear they never leave the 3rd floor to even see their team members on the 2nd. They don’t lead from the front, they lead from a spreadsheet, looking for more ways to cut costs and please Phil. This is a problem, as you are trying to please someone who failed lie detector tests and got caught cheating in a fishing competiton. And then the whole thing was published in major newspapers. And he thinks other people are the problem?

    Advice to Management

    I can’t provide advice to management, but maybe to the board of directors. Please accelerate the search for Phil’s successor. And it needs to be someone from outside ACI.


  6. Helpful (7)

    "Company that needs a change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Omaha, NE
    Current Employee - Manager in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time (More than 5 years)

    Pros

    Benefits are great
    Pay is good

    Cons

    not a clear direction
    Acquisitions are a challenge
    Frequent layoffs

    Advice to Management

    Listen to those who have been with the company.


  7. "Little respect for balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Strong vision. Solid products. Good people.

    Cons

    Many senior managers have zero respect for balance. Need a break for lunch? Too bad, meeting scheduled in that space. Boss can only make a 7am call? Puts it on your calendar.

    Advice to Management

    Learn to respect that meetings and calls outside of business hours should be the exception not the norm! Not everyone wants to work 60-70 hours. This problem seems worst with certain longstanding executives and a couple of new ones. You get more, and better decisions, when people aren’t pulled all over the place.

  8. Helpful (5)

    "Killing telecommuting"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Waltham, MA
    Current Employee - Anonymous Employee in Waltham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Was a good company when it was flexible

    Cons

    CEO pretty much admitted company is going to limit telecommuting for engineering. Final straw for me.

    Advice to Management

    Don't kill off dedicated workers


  9. Helpful (1)

    "Difficult culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Solid products. Smart CEO. Many cultures.

    Cons

    Entrenched in yesterday. Inefficient and top-down management.

    Advice to Management

    Forget surveys. Talk to your staff to hear their views.


  10. Helpful (1)

    "Professionally Casual"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Omaha, NE
    Current Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (Less than a year)

    Pros

    I've been with the company for less than a year and have been very happy with my decision to come to ACI. The pay is competitive, benefits are affordable, and the PTO policy is generous.
    Being a global company employees are exposed to different cultures and perspectives. There are many locations across the US as well. The organization is highly matrix-ed, which for the most part is a good thing.
    The Omaha location runs much like a larger family business, where there are company picnics and quarterly offsite outings. Most people are friendly to one another across departments. Attire is casual, but the atmosphere is still professional. Most locations promote a casual atmosphere.

    Cons

    Change is a constant, this is a good thing, the company is always looking toward innovation. It's when change isn't communicated to the front lines that it can cause frustration.
    Learning ACI can be challenging to someone that's new to payments. The company has some great resources for this that they should promote more for new hires.


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