ACI Worldwide Reviews | Glassdoor

ACI Worldwide Reviews

Updated April 26, 2017
476 reviews

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Full-time Part-time

3.0
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
247 Ratings

476 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Support Analyst in Norcross, GA
    Current Employee - Software Support Analyst in Norcross, GA
    Recommends
    Positive Outlook

    I have been working at ACI Worldwide full-time (More than 8 years)

    Pros

    The salaries are very competitive. They also allow telecommuting. A great vision by our leader Phil.

    Cons

    The hours are generally long with some travel.

    Advice to Management

    Keep up the good work supporting your employees. They are the people that make you successful.


  2. Helpful (6)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Omaha, NE
    Former Employee - Project Manager in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (More than 5 years)

    Pros

    It's a global company and there is an opportunity to exposures from different cultures and personalities

    Cons

    Some people are extremely rude. Not everyone appreciates the value of kindness. I was on many calls where people were disrespectful to one another. While I understand people have passion, the need to be professional and speak as adults should still hold value


  3. "Challenging"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norcross, GA
    Former Employee - Anonymous Employee in Norcross, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (More than 10 years)

    Pros

    Smart, hard working co-workers at the technical level

    Cons

    Long hours, High pressure, More interested in profit than producing a solid product.

    Advice to Management

    The quality of the product, and service (datacenter) are declining due to the need to balance profits w/ loans taken to acquire questionable assets. Slow the acquisitions, and build a solid product.


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  5. Helpful (3)

    "never step in"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Naples, FL
    Current Employee - Anonymous Employee in Naples, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (Less than a year)

    Pros

    intially give you lot of flexibility like work from time , flexi time etc

    Cons

    zero process , no management, you are on your own in difficult times and too much work load

    Advice to Management

    be little vigilant on ground level


  6. Helpful (4)

    "Be careful entering engineering (AD) or product management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Development Engineer in Boston, MA
    Former Employee - Senior Software Development Engineer in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at ACI Worldwide (More than a year)

    Pros

    smart people. interesting projects. everyone's very nice and collegial.

    Cons

    hours tend to be long. people avoid making decisions for fear of being wrong or gaining the attention of senior management. Very political. The focus on hitting a target date exactly leads to excessively long development time and padding.

    Advice to Management

    People operate according to their incentives. Pay closer attention to the actual incentives and what they lead to, not just what you'd hoped they'd lead to.


  7. Helpful (8)

    "Good people, lots of turmoil"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Omaha, NE
    Former Employee - Software Engineer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (More than 10 years)

    Pros

    The rank-and-file workers and the operational management are some of the best you'll ever work with. People care about building a quality product. Dress is casual, with shorts in summer. Hours are flexible and employees are free to work remotely when it fits with their duties. The work itself was always challenging and rewarding.

    Cons

    In spite of casual dress, flex time and a devoted staff, ACI has not been "the show" as a workplace since the early 2000s. Every few years brings a new wave of top managers with a new set of ideas on how to do things better, some of them quite wrong and disruptive to the people who are trying to do the work. At one time there was a quite active strategy of laying off expensive senior employees in the U.S. and hiring people in cheaper markets to replace them. Even though the current management has professed a different philosophy, there has been only token hiring of developers in Omaha since the great newbee drives of the 1990s. Their sometime flagship product, BASE24-eps, has had disappointing sales, so I'm afraid the recent wave of layoffs in that area is only the beginning.


  8. Helpful (1)

    "Work is challenging, you will never feel idle at work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Omaha, NE
    Former Employee - Software Engineer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    Decent salary, pto 18 day, challenging assignments. You can take as much responsibilities and prove your potential. Decent salary hikes per year based on your performance score card and team.

    Cons

    Less work from home options, micromanage from most of supervisor, be prepared for layoff even if your over performer.

    HR department is really slow, if you need green card, be prepared to wait for an year, then pay $6000-8000 out of your pocket for expenses during I-140

    Advice to Management

    Before laying out teams or individual, realize what an employee can offer. You just make money acquiring other companies. It won't stay too long.....


  9. Helpful (2)

    "Good place to work with some caveat"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Elkhorn, NE
    Current Employee - Software Engineer in Elkhorn, NE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    Flexible work hours
    Able to work from home
    No micro management
    Talented co-workers and helpful people

    Cons

    Poor management
    Regular layoffs
    Often re-shuffles team members between other departments
    Pays below average
    No work/life balance


  10. Helpful (1)

    "ACI Worldwide"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Auburn, AL
    Current Employee - Customer Service in Auburn, AL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than a year)

    Pros

    Paid time off up to 18 days a year plus paid holidays off hours at M-F 7-4,8-5,9-6,or10-7
    benefits

    Cons

    tally marks for missing work. if you call out and its not scheduled you get a tally mark. you can only have 7.all days off use any PTO. no sick time. You get a tally mark if you are a min late from any break or lunch. Tally's add up Quickly.

    Advice to Management

    The tally mark system is not useful for those who are very responsible. some have kids who get sick unpredictable and sometimes there is a wreck. There needs to be sick time. There is too much criticism on being late by 60 seconds.


  11. "Industry Leader with Good, bad and ugly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Executive in Saint Paul, MN
    Current Employee - Senior Account Executive in Saint Paul, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    A profitable company that has the respect from their customers and an income opportunity at the top of the scale.

    Cons

    Very process driven organization with a lot of bureaucracy and limited internal resources.

    Advice to Management

    Reduce the red tape and add resources for front line implementation will improve revenue and forecasting.


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