ACI Worldwide Reviews

Updated Jun 25, 2020

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3.4
65%
Recommend to a Friend
72%
Approve of CEO
ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
421 Ratings
Pros
  • "Nice relaxed workplace, flexitime and ability to work from home when needed(in 101 reviews)

  • "good work life balance , activities on regular basis(in 61 reviews)

Cons
  • "There are times when work life balance is stretched but once through the spike the reward of the accomplishment outweighs the short term pains(in 45 reviews)

  • "Scattered hierarchy all over the globe with inflated egos of senior management who have little or no understanding of the south Asia market(in 33 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (3)

    "Best environment, Positive Vibes, Technical Geeks"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Software Engineer in Pune
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time for less than a year

    Pros

    No Dress code Positive Environment Good Management Various Non-Technical Fun Activities Great Domain work

    Cons

    no cons the company environment is very productive

  2. COVID-19

    "Great Company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Naples, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Very positive and upbeat culture! Lots of collaboration, great pay and benefits! Quick to recognize for a job well done and lots of appreciation shown. People are super friendly and work hard. Excellent Covid response and you feel cared for and valued. Flexible work environment and forward thinking company.

    Cons

    No cons at all that I can think of!

  3. Helpful (2)

    "Anemic growth resulting from ego-driven, mildly competent execs - miss goals every year"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President Product Line Manager in Waltham, MA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time for more than 5 years

    Pros

    liberal WFH policy, diverse employee base, fail compensation

    Cons

    Top down, internal-focus, knows what to do but can not execute

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  4. Helpful (2)

    "Poor company culter"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Accountant in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time for more than 3 years

    Pros

    Average benefits and pay for the market.

    Cons

    Management doesn't about career development, only personal interest.

  5. "Great vision"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Vice President in Naples, FL
    Doesn't Recommend
    Positive Outlook

    I worked at ACI Worldwide full-time for more than 5 years

    Pros

    ACI has the best products in the industry as attested to globally by its customer base and a vision for the future of the payments industry. New CEO brought in to drive growth.

    Cons

    Poor execution driven by constant re-prioritization of deliverables.

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  6. Helpful (2)

    "Great comp and benefits / Questionable leadership"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ACI Worldwide full-time for more than 5 years

    Pros

    The interviewing process was efficient and organized. The benefits and compensation are great. The flexibility of the work life balance was very accommodating. Former CEO did an outstanding job understanding the business and getting to know the people of the company as best as possible at each international office. Opportunity to get involved in other roles or learn other parts of the business.

    Cons

    Major cultural differences at each company office. Difficulty being successful when reliant on cross-business unit collaborations. For over 5 years, the company re-communicates an annual plan to get to $5B. The executives rotate chairs every year which is slightly unorthodox . Key and respected contributors fear layoffs due to frequent organizational changes.

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  7. COVID-19
    Helpful (1)

    "Has improved but still more to go"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ACI Worldwide full-time for more than 8 years

    Pros

    Smart people, interesting work, improved lay-off strategy & formal remote work policies (thank you David Kuhl for the last two)

    Cons

    Not enough people, the constant threat of lay-off, promises broken, execs don’t back those doing the work Another reviewer said it best: Management at VP level and above has only self-interest at stake. Company spends ridiculous amounts on wasted efforts to look the part such as annual Strategy Day event, customer conferences, and executive travel for company meetings while ignoring everyday employee concerns. Unstable and risk averse leaders. Poor communication and vision.

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  8. Helpful (1)

    "Frustrating"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Neutral Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time

    Pros

    Flexible work-life options Great people to work with at lower levels

    Cons

    Crazy workload Senior leadership is disconnected and unaware

  9. Helpful (4)

    "Bureaucracy runs supreme"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time for more than 5 years

    Pros

    Most peers are generally easy to work with. Pay and benefits are OK.

    Cons

    Management at VP level and above has only self-interest at stake. Company spends ridiculous amounts on wasted efforts to look the part such as annual Strategy Day event, customer conferences, and executive travel for company meetings while ignoring everyday employee concerns. Unstable and risk averse leaders. Poor communication and vision.

    Continue reading
  10. Helpful (4)

    "A “dinosaur” pretending to evolve its business!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Disapproves of CEO

    I worked at ACI Worldwide

    Pros

    Top tier customer base, with erosion underway

    Cons

    The UP story is weak; ELT primarily concerned with lining their own pockets; Holding existing customers hostage with ridiculous renewal terms

    Continue reading
Found 763 reviews