ACI Worldwide Employee Reviews | Glassdoor

ACI Worldwide Reviews

Updated February 25, 2017
454 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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ACI Worldwide President, CEO, and Director Phil Heasley
Phil Heasley
234 Ratings

454 Employee Reviews

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Pros
  • flexible timings , work from home (in 60 reviews)

  • Good work life balance, good leave structure (in 27 reviews)

Cons
  • Expect to make sacrifices in work/life balance (in 31 reviews)

  • As with most senior management at publicly held companies the main emphasis is on stock value (in 28 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Support Analyst in Norcross, GA
    Current Employee - Software Support Analyst in Norcross, GA
    Recommends
    Positive Outlook

    I have been working at ACI Worldwide full-time (More than 8 years)

    Pros

    The salaries are very competitive. They also allow telecommuting. A great vision by our leader Phil.

    Cons

    The hours are generally long with some travel.

    Advice to Management

    Keep up the good work supporting your employees. They are the people that make you successful.


  2. "Systems Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide full-time

    Pros

    Great job!! Great people!!

    Cons

    There are no cons here


  3. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ACI Worldwide full-time (More than 10 years)

    Pros

    Good work/home life, remote and flexible schedule.

    Cons

    Continued layoffs provide for poor moral and unstable work environments.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "My time at ACI"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ACI Worldwide full-time (Less than a year)

    Pros

    I enjoyed working the people there, and the work was challenging. There's lots to do and not shortage of things to do. It's a good place to work if you enjoy problem solving and over coming technology shortfalls.

    Cons

    Systems are not integrated, which created chaos in the Accounting/Finance departments. Short deadlines and quick turnarounds.

    Advice to Management

    Provide employees with the tools they need to do their day to day activities efficiently.


  6. Helpful (1)

    "Work is challenging, you will never feel idle at work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Omaha, NE
    Former Employee - Software Engineer in Omaha, NE
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    Decent salary, pto 18 day, challenging assignments. You can take as much responsibilities and prove your potential. Decent salary hikes per year based on your performance score card and team.

    Cons

    Less work from home options, micromanage from most of supervisor, be prepared for layoff even if your over performer.

    HR department is really slow, if you need green card, be prepared to wait for an year, then pay $6000-8000 out of your pocket for expenses during I-140

    Advice to Management

    Before laying out teams or individual, realize what an employee can offer. You just make money acquiring other companies. It won't stay too long.....


  7. Helpful (2)

    "Be careful entering engineering (AD) or product management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Development Engineer in Boston, MA
    Former Employee - Senior Software Development Engineer in Boston, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at ACI Worldwide (More than a year)

    Pros

    smart people. interesting projects. everyone's very nice and collegial.

    Cons

    hours tend to be long. people avoid making decisions for fear of being wrong or gaining the attention of senior management. Very political. The focus on hitting a target date exactly leads to excessively long development time and padding.

    Advice to Management

    People operate according to their incentives. Pay closer attention to the actual incentives and what they lead to, not just what you'd hoped they'd lead to.


  8. Helpful (4)

    "Good people, lots of turmoil"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Omaha, NE
    Former Employee - Software Engineer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (More than 10 years)

    Pros

    The rank-and-file workers and the operational management are some of the best you'll ever work with. People care about building a quality product. Dress is casual, with shorts in summer. Hours are flexible and employees are free to work remotely when it fits with their duties. The work itself was always challenging and rewarding.

    Cons

    In spite of casual dress, flex time and a devoted staff, ACI has not been "the show" as a workplace since the early 2000s. Every few years brings a new wave of top managers with a new set of ideas on how to do things better, some of them quite wrong and disruptive to the people who are trying to do the work. At one time there was a quite active strategy of laying off expensive senior employees in the U.S. and hiring people in cheaper markets to replace them. Even though the current management has professed a different philosophy, there has been only token hiring of developers in Omaha since the great newbee drives of the 1990s. Their sometime flagship product, BASE24-eps, has had disappointing sales, so I'm afraid the recent wave of layoffs in that area is only the beginning.


  9. "Superb Company to work with!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time (More than 3 years)

    Pros

    Flexible
    Constant Growth
    Respectful Work Environment
    Work From Home option

    Cons

    I have not come across any downside as of now expect that they do layoff but only the less performing candidates are fired.


  10. "position review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time

    Pros

    flexible hours, market standard compensation

    Cons

    shrinking employee strength in US

    Advice to Management

    invest in existing products, not new frameworks


  11. "Service Delivery"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    hours are flexible; work from home option. Employees want to see you succeed.

    Cons

    constant changes and NO formal Training on products etc; no additional comp (upselling etc) or annual bonus



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