ACI Worldwide Reviews | Glassdoor

ACI Worldwide Reviews

Updated July 27, 2017
573 reviews

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573 Employee Reviews

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Pros
  • Easy process to work from home if needed without any prior limitation (in 75 reviews)

  • You can manage your own work place and the work/life balance in this one is absolutely superb (in 36 reviews)

Cons
More Pros and Cons

  1. Helpful (10)

    "Perspirational Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Payroll doesn't bounce (yet) and there are some sharp people in various levels of the company.

    Cons

    Leadership provides ZERO inspiration. Want to get berated? Made to feel small? Be told what to do by a senior leader who knows less than you do in a way that is demeaning?

    Advice to Management

    Hard to recommend when I know it won't be listened to. But, pick leaders not just on domain knowledge or if they are your buddies but based upon great and inspiring leadership. Oh, and get rid of Phil. Starts with him.


  2. Helpful (10)

    "How can you believe when the CEO lies?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Payments tech, good co workers who are all worked too hard, pretty good pay package and benefits.

    Cons

    The CEO just lost a lawsuit for a fishing competition where it was revealed that he failed a lie detector test. How can you realistically believe in the vision and mission of a company led by such a person? There are other negatives but this is the biggest red flag.

    Advice to Management

    Change out the CEO and his directs because he put them all there. Change out the board while you are at it as they are a rubber stamp board. So, in reality nothing will probably happen.

  3. Helpful (13)

    "Unpredictable work culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time (Less than a year)

    Pros

    Lot of work from home but depends on manager and they give excuse of project requirements.
    All salary fixed, lot of tax benefits.
    Good hike.

    Cons

    No project structure ,after working whole days again needs to continue at night to work with US guys.
    No growth , no on-site opportunity. They have SE I/II/III it will take yrs to be SSE.
    Management is at its worst no planning,process ...

    Advice to Management

    Focus on stream lining process rather than policy. Should have futuristic vision.


  4. Helpful (8)

    "Lots of smart people, lots of confusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ACI Worldwide full-time

    Pros

    A lot of smart, dedicated people make working here great. There are opportunities to really make a difference and improve your skill set. It's a big market to play in.

    Cons

    The executive team seems perennially confused and regularly reorganizes, creating chaos among the teams. It's hard to gain traction in any one direction and really give it a chance to succeed when the ground beneath you is always shifting.

    Advice to Management

    Pick a direction and stick to it. Hold your executives accountable for doing their jobs.


  5. Helpful (18)

    "Lions led by jackasses"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time

    Pros

    Smart people, flexible schedule, working with very smart and passionate people

    Cons

    Senior Management doesn't trust employees expertise and advice, focus is to please your immediate manager, no long-term option, it's very clear employees are undervalued and replaceable

    Advice to Management

    Trust your employees they are the company's future not you.


  6. Helpful (14)

    "do not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time (Less than a year)

    Pros

    * good potential for payments industry
    * some solid products
    * some good people

    Cons

    * can't sell anything net new, just renew for most
    * organizational chaos
    * clueless senior leadership
    * process over progress
    * loyalty over competence
    * ELT members cash in while not doing anything
    * too many layoffs

    Advice to Management

    * not sure if you even realize that people are toadies to you but I think you do know, just don't want to admit it


  7. Helpful (13)

    "BEWARE - starting to take away TELECOMMUTING (one of the few good things)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time (More than 5 years)

    Pros

    Work with smart people all over the world
    Interesting work

    Cons

    STARTING TO TAKE AWAY TELECOMMUTING OPTION. Beware if you have seen that as a pro in reviews. Mandates are starting to come down in the offices that you must be in the office 5 days a week. Will the new head of HR David Kuhl enforce this or will he correct this mistake?

    Constant fear of layoffs
    No budget
    Little to no yearly increase even with stellar performance reviews

    I will give high marks to work/life balance now, but if telecommuting is removed, that would go way down.

    Advice to Management

    Do NOT take away one of the few good reasons that many people work here. Telecommuting is not only good for your employees, but it is good for you. We take calls at all hours to work with our colleagues around the world and put in more hours than we would in the office. This is a big mistake.

    I fear it is useless to give any advice. Management does not listen. They will do like the other companies and lose their top performers.

  8. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    Flexible Schedule, Telecommute opportunity, good benefits

    Cons

    Org/project changes makes it hard to move up in the career. Same with upper management changes.


  9. Helpful (18)

    "Why? Just why?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ACI Worldwide full-time

    Pros

    The ACI of a few years back was very challenging but also very rewarding. Lots of growth opportunities.

    Cons

    Mistakes made by the executive management have compounded other problems such as not moving fast enough or paying too much of a premium for acquisitions. Look at the fundamentals, they aren't great. Also, the senior most leaders seem more interested in pleasing the CEO with ridiculous initiatives and getting payouts than realistically transforming the company.

    Advice to Management

    Change all of them out and bring in some inspirational leadership.


  10. Helpful (17)

    "My toilet gets better than this"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer
    Former Employee - Software Developer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACI Worldwide full-time (More than a year)

    Pros

    No pro at all for this company. Erratic is possibly the best thing I could possibly say.

    Cons

    I could go on for hours. Inconsistent, poorly run, management at exec level who all seem to have some sort of condition, kowtowing and kissing up to the detriment of the rank and file, poor morale, poor work conditions, abusive, unrealistic, and more.

    Advice to Management

    Time to retire or go elsewhere.


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