ACS International Reviews | Glassdoor

ACS International Reviews

Updated February 15, 2017
34 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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ACS International CEO and CTO Milan S. Patel
Milan S. Patel
11 Ratings

34 Employee Reviews

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  1. "Tech Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at ACS International full-time

    Pros

    Great place to learn and develop your skills in the field of IT

    Cons

    Work Life Balance no maintained


  2. "Apple Tech Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IPhone Technical Support in Versailles, KY
    Former Employee - IPhone Technical Support in Versailles, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ACS International full-time (Less than a year)

    Pros

    Opportunity to increase pay.
    Excellent Equipment
    Innovative business concept

    Cons

    Equipment not well maintained
    Innovative business concepts not well implemented
    Poor Supervision

    Advice to Management

    Take more care in listening to the people on front line.


  3. "horrible company - keep looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chadds Ford, PA
    Former Employee - Anonymous Employee in Chadds Ford, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good co-workers and that's about it

    Cons

    the owner is aggressive and cheap

    Advice to Management

    stop managing by intimidation


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  5. "Good and Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, WI
    Former Employee - Anonymous Employee in Madison, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACS International full-time (More than 8 years)

    Pros

    top of the line office equipment and work environment. good people and nice facilities.

    Cons

    in order to advance, you need to be tight with the owners. owners need to take advice from all employees.

    Advice to Management

    listen to you middle management. they have good ideas. don't just come up with a plan for the future and not get input from all employees


  6. "Great opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Leesburg, VA
    Former Employee - Project Manager in Leesburg, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ACS International (More than 10 years)

    Pros

    Great team to work with

    Cons

    There were few management crisis that were not handled internally

    Advice to Management

    None


  7. "Interesting company....some pros some cons"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC
    Former Employee - AppleCare IOS Technical Advisor in Raleigh, NC
    Neutral Outlook
    No opinion of CEO

    I worked at ACS International full-time (Less than a year)

    Pros

    training team is awesome, availability of resources

    Cons

    time off policies, promotions lacking greatly

    Advice to Management

    Need more flexibility with absentees considering some things are not avoidable or planned for


  8. "Sr. Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACS International full-time (More than 3 years)

    Pros

    The line staff is very intelligent, friendly and hardworking. It is they who promote a collaborative environment

    Cons

    Executive Management is not from planet earth. Unrealistic expectations set for clients and unrealistic goals for working staff, faulty software.

    Advice to Management

    Do not stretch you staff so thin that quality suffers. Acknowledge performers.


  9. Helpful (1)

    "Always Changing Stats(ACS)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gen Tech in Cary, NC
    Current Employee - Gen Tech in Cary, NC
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ACS International full-time (More than a year)

    Pros

    Every month you start fresh with all stats. I like the challenge and always having to learn something new. When something happens unexpectedly they are understanding about missing work.

    Cons

    They constantly change pay rate and bonus statistics making it difficult to make much more then the base pay. They seem to make these changes when people start to get used to them and start getting their stats where they should be. They not only change to a harder target then it was when we were not hitting these targets to begin with they make semi-structured decisions which cause confusion and stress upon the production workers. Segment 1 agents (Which means those that are at goal month to month) are starting to drop and having to re adjust too much to compensate. For example: I have been a super star agent from the first day I started and due to changes to unreachable targets I am now dropping out, I will be fortunate to keep my status for future months to come. Everyone who works here feels that we are being targeted to fail and not be able to move up and out (to different programs or even higher seats) due to poor/dropping stats etc. I like change but being there a year I can say there has been lack of consistency with pay structure and there is constant adjustment to make your same wage. There was no difficulty to get in. It was actually surprising that they are a minimum requirement facility because they hire as fast as they terminate and people leave because it is a difficult job that is rarely rewarding. (When management changes stats knowing there is a network being rebuilt and many things that the agent can not control. Be prepared to handle difficult people and situations. I feel like if they focused on hiring people that would stay for a longer period of time (all production is tempory when you have a career goal) instead of leave because of causing it to be unsatisfying for their employees or because of misguided information or lack there of then they would have a stronger facility.

    Advice to Management

    Old ways worked the best this is why you have to keep restructuring every couple months. If we are going to be effective, we have to be consistent. Training needs to be shorter, more condensed and advanced . Experience is everything. The quicker you train the new hires, as long as it efficient, the faster they can get hands on experience and assistance.


  10. "It is a good work experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Approves of CEO

    Pros

    It provides good pay. Good benefits and nice people.

    Cons

    The hours and the time off.

    Advice to Management

    Learn the basics of the job.


  11. "Good place to work however not recognized by senior management."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Dallas, TX
    Current Employee - Project Manager in Dallas, TX
    No opinion of CEO

    Pros

    Flexibility to work from home and ability to grow laterally with the company. I also like the changes which are starting to be made with the acquisition.

    Cons

    The management seems to be geared towards making profitability at the expense of employees and to retain the best talent is not important.

    Advice to Management

    Make sure to recognize your workers by giving yearly salary increase or by other recognition methods such as bonus or merit awards.



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