ACS International Reviews | Glassdoor

ACS International Reviews

4 reviews

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1.0
Star Star Star Star Star
Recommend to a friend
Approve of CEO
ACS International CEO and CTO Milan S. Patel
Milan S. Patel
2 Ratings

4 Employee Reviews

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  1. "horrible company - keep looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chadds Ford, PA
    Former Employee - Anonymous Employee in Chadds Ford, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    good co-workers and that's about it

    Cons

    the owner is aggressive and cheap

    Advice to Management

    stop managing by intimidation


  2. "Sr. Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Project Manager
    Former Employee - Senior Project Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ACS International full-time (More than 3 years)

    Pros

    The line staff is very intelligent, friendly and hardworking. It is they who promote a collaborative environment

    Cons

    Executive Management is not from planet earth. Unrealistic expectations set for clients and unrealistic goals for working staff, faulty software.

    Advice to Management

    Do not stretch you staff so thin that quality suffers. Acknowledge performers.


  3. "It was a traumatic experience that I wouldn't wish on my worst enemy!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Portland, OR
    Former Employee - Customer Care Agent in Portland, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Management

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!


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  5. "Immediate supervisors great;poor compensation,no career path,rampant senior exec cronyism"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Gain experience for your next job. Immediate supervisors and co-workers will be nice, competent people. Compensation offered will pay some bills. Occasional promotions available.

    Cons

    All supervisors have to take furlough weeks, and there haven't been raises/cost of living increases in years. Initial salary offers are low. Most business units have hiring freezes, so career paths aren't clear or available in many instances. Ongoing layoffs. Constant workload increases have demoralized and physically exhausted staff at all levels but the most senior management.

    Advice to Management

    Do more to retain key staff. Institutional memory loss due to management/staff leaving has eviscerated business units that were solid revenue sources.



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