ACS International Reviews | Glassdoor

ACS International Reviews

Updated April 23, 2017
35 reviews

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35 Employee Reviews

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  1. "Not a great place for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Administrator in Atlanta, GA
    Current Employee - Systems Administrator in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Benifits are not bad and people are easily approchable

    Cons

    No proper communication from Senior mgmt.
    Always surprises.
    No information sharing


  2. "Decent company to work for depending on the client."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Bartlett, TN
    Former Employee - Customer Care Agent in Bartlett, TN
    No opinion of CEO

    Pros

    Very well schooled team coaches, supervisors, and managers

    Cons

    Handcuffed by client (Brother International) unrealistic expectations. pay is decent if you obtain bonuses.

    Advice to Management

    Worked within the system to improve clients flawed system.

  3. "It was a traumatic experience that I wouldn't wish on my worst enemy!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Portland, OR
    Former Employee - Customer Care Agent in Portland, OR
    Doesn't Recommend
    No opinion of CEO

    Pros

    Quick interview procedure, adequate training program, fairly up-to-date equipment, satisfactory work environment.

    Cons

    Lied about job during interview: never said it was 8 hours of handling complaints every day!

    Advice to Management

    Train us to upsell after listening to 15 minutes of customer complaining. They don't want to buy when they're angry!


  4. "Busy...complicated...backwards"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Recruiter in San Antonio, TX
    Former Employee - Recruiter in San Antonio, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay is good, large company, name recognition

    Cons

    Company is too big, employees are just a number, HR is all outsourced

    Advice to Management

    Keep jobs in America, provide the ability for managers to make decisions without all the run around.


  5. "Its a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in Austin, TX
    Current Employee - Business Analyst in Austin, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Close to my home address

    Cons

    Work is neverending and no raises

    Advice to Management

    Look at the manager more closely


  6. "It could always be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Assistant in Boca Raton, FL
    Current Employee - Customer Care Assistant in Boca Raton, FL
    No opinion of CEO

    Pros

    Flexible work hours, 8am to 4pm shifts

    Cons

    Too many red tapes and not enough allowance for creativity.

    Advice to Management

    Learn to show more appreciation for your employees


  7. "Decent People, Low Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Assistant in Lexington, KY
    Former Employee - Customer Care Assistant in Lexington, KY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Lots of Turnover creates opportunities for movement yet most of them just lateral, schedule was no weekends.

    Cons

    No upward movement unless going into management, supervisors seemed overworked and stressed, achievement based pay brought salary up to a competitive level but included some metrics that were hard to control per phone call.

    Advice to Management

    Invest in more professional setting for workers if you want them to act as professional as you say, more private cubicles to cut down on noise could not hear yourself if you get next to the wrong person.

  8. "Poor Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Aid Officer in Tempe, AZ
    Current Employee - Financial Aid Officer in Tempe, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Advancement Possibilities within the company.

    Cons

    quick to discharge for various reasons.

    Advice to Management

    Better training program


  9. Helpful (1)

    "Stable ...but at the prices of your values?"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Torrance, CA
    Former Employee - Anonymous Employee in Torrance, CA
    No opinion of CEO

    Pros

    Great people to work with
    Stable ...doing well financially

    Cons

    No work/life balance
    Lack of understanding of technology

    Advice to Management

    Stop micromanaging - set the vision, measure results


  10. "Tech Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at ACS International full-time

    Pros

    Great place to learn and develop your skills in the field of IT

    Cons

    Work Life Balance no maintained


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