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ACS Solutions Reviews
Updated Jan 12, 2023
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Found 624 of over 717 reviews
85% Recommend to a Friend
88% Approve of CEO
Found 616 of over 717 reviews
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Recommend to a Friend
Approve of CEO
Raj Sardana
348 Ratings
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Pros
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of ACS Solutions and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
Pros
Patience, expertise, professionalism, exceptional mastery of the English language, persistence and efficiency. These are traits that everyone I emailed or talked with over the phone exhibited. Innova is a good employer through the work culture it fosters that enables its employees to provide good support to contractors and to be their best at the job they are performing. I enjoyed collaborating w my Innova colleagues but also we got all the tasks completed in time and well: work gets done at Innova in a most professional manner.
Cons
I can't think of anything at the moment. In fact I was surprised at how well things got completed and at how the efficient the communication was considering that it was not an "in the office, in person" type of setting. I was pleasantly surprized.
Continue readingThank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our team will definitely be happy to read what you wrote. We put customer experience and employee satisfaction as our top priority, and your review reaffirms all the hard work we put in every day. We are so grateful for your kind words. Thanks for sharing your review with us and the community.
- Current Employee★★★★★
Pros
Great to be able to be contracted out to larger companies. Helps with potential permanent positions in those companies.
Cons
I wish they had a required PTO and holiday pay for all of their contractors. It is awful to never feel like you can enjoy time off or even a holiday because you are taking a pay cut to do so.
Continue readingACS Solutions Response
We are glad you had a good experience with the Innova team, however, we apologize for that discomfort, part of our goal is to maintain a positive, diverse and respectful workplace culture. Through our open-door policy, we encourage employees, customers, and former employees to confidentially discuss sensitive issues with management and resolve any problems to help us improve. You can also report concerns through the employee hotline (Speak Up Innova) or send an email to hr@innovasolutions.com. We are committed to working to find a solution together.
- Former Employee★★★★★
Pros
Good work environment at this place.
Cons
Not enough training for new teachers
ACS Solutions Response
Thank you so much for taking the time to leave us this review. We are happy to hear about your positive experience at Innova! We really appreciate you taking the time to share your experience with us, we'll keep working to improve our employee's experience. You can also share your views through Amber, our Chief Listening Officer.
- Former Employee, more than 1 year★★★★★
Not a great company to work for.
Dec 22, 2022 - Communications SpecialistRecommendCEO ApprovalBusiness OutlookPros
There’s not many nice things to say about how this company ran…
Cons
There was no opportunity for career growth.
ACS Solutions Response
We are extremely sorry you did not have the best working experience with us. Innova Solutions is a leading global company; part of our goal is to maintain a positive diverse and respectful culture within the workplace. Through our open-door policy, we encourage employees, clients as well as former employees to confidentially discuss sensitive matters with management and resolve any issues to help us improve. You can also report your concerns through the employee hotline (Speak Up Innova) or send an email to hr@innovasolutions.com; as we would love the opportunity to gain a better understanding of what happened so we may find a solution together.
- Former Employee★★★★★
Nice Company, Experience Depends on the company they place you at
Nov 5, 2022 - Corporate CounselRecommendCEO ApprovalBusiness OutlookPros
Consistent Payment on a weekly basis good support staff when I needed help
Cons
The health insurance options were very limited and an obamacare plan was a better choice....
Continue readingACS Solutions Response
Thank you so much for taking the time to leave us this review. We are happy to hear about your positive time at ACS, we'll keep working to improve our employee's experience! You can also share your views through Amber, our Chief Listening Officer.
- Current Employee, more than 3 years★★★★★
Pros
Good management and cordial working environment
Cons
Nothing found as of now
ACS Solutions Response
We are happy to hear you had a positive experience at ACS! Thank you so much for taking the time to leave us this review. We value your input and encourage you to let us know more details about your experience with us.
- Current Employee, less than 1 year★★★★★
Pros
fun, great environment, chill and relaxed admins
Cons
nothing really bad about the job, depends on your personal experience
ACS Solutions Response
This review made our day, we are happy to hear you had a positive experience at ACS! We really appreciate you taking the time to share your experience with us. You can also share your views through Amber, our Chief Listening Officer.
- Former Employee, more than 3 years★★★★★
Pros
They do provide a lot of content to learn and upgrade your skills within
Cons
The multi-level complex hierarchy makes it difficult to see your growth in the management
ACS Solutions Response
We are glad you had a good experience with the ACS team, however, we apologize for that discomfort, part of our goal is to maintain a positive, diverse and respectful workplace culture. Through our open-door policy, we encourage employees, customers, and former employees to confidentially discuss sensitive issues with management and resolve any problems to help us improve. You can also report concerns through the employee hotline (Speak Up ACS) or send an email to hr@acsicorp.com. We are committed to working to find a solution together.
- Former Employee, more than 1 year★★★★★
Pros
The only pro was the original team I was able to work with. There was an amazing culture and great middle management that truly cared about their team. During my time at ACS, our team lost nearly all legacy members after the acquisition due to mismanagement by ACS.
Cons
Our internal ATS was never set up correctly for recruiters to utilize and after several conversations over the course of 9 months the issue remained unresolved. There were two separate periods covering a 2-wk timeframe where recruiters were unable to use any tools to recruit, and therefore halted and pushed back production. This issue was brought up to senior leadership, but no action was taken to assist the team. During a team meeting with the newly appointed president of our department, the entire team was told that we would be made redundant and all work could be outsourced to our offshore team if that was what the new president wanted to do. Not at all helpful in boosting morale for the team after losing 7/9 sales people, senior leaders, middle management and senior recruiters. It was also troubling to hear about the toxic leadership across many different departments, which seems to be an overall issue for ACS (see reviews below). I think it speaks for itself that the majority of legacy employees of the companies that ACS acquires leave within 12 months of the acquisition. Senior leadership in this company only cares about others in senior leadership. Upon resignation, former employees were slandered by senior leadership to current members of the team diminishing any form of culture or community on the team. There are far better staffing agencies to join over ACS and I would recommend looking at those first. If considering employment with ACS, I would take note on which reviews are contractors staffed at clients and which work internally for this company. The reviews are vastly different as contractors are managed by clients and typically have more positive reviews.
Continue readingACS Solutions Response
We are extremely sorry you did not have the best working experience with us. ACS Solutions is a leading global company; part of our goal is to maintain a positive diverse and respectful culture within the workplace. Through our open-door policy, we encourage employees, clients as well as former employees to confidentially discuss sensitive matters with management and resolve any issues to help us improve. You can also report your concerns through the employee hotline (Speak Up ACS) or send an email to hr@acsicorp.com; as we would love the opportunity to gain a better understanding of what happened so we may find a solution together.
- Former Employee, more than 1 year★★★★★
Pros
Good clients, allow remote work
Cons
Manic pace, very average benefits
ACS Solutions Response
We are extremely sorry you did not have the best working experience with us. ACS Solutions is a leading global company; part of our goal is to maintain a positive diverse and respectful culture within the workplace. Through our open-door policy, we encourage employees, clients, as well as former employees to confidentially discuss sensitive matters with management and resolve any issues to help us improve. You can also report your concerns through the employee hotline (Speak Up ACS) or send an email to hr@acsicorp.com; as we would love the opportunity to gain a better understanding of what happened so we may find a solution together.
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ACS Solutions Reviews FAQs
ACS Solutions has an overall rating of 4.0 out of 5, based on over 717 reviews left anonymously by employees. 85% of employees would recommend working at ACS Solutions to a friend and 74% have a positive outlook for the business. This rating has been stable over the past 12 months.
85% of ACS Solutions employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ACS Solutions 4.0 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at ACS Solutions to be management, culture, coworkers and the cons to be senior leadership, career development, benefits.
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