ADP Reviews in Atlanta, GA | Glassdoor

ADP Atlanta Reviews

Updated September 19, 2017
119 reviews

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Atlanta, GA

3.1
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
51 Ratings

119 Employee Reviews

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Pros
Cons
  • Work/Life Balance leaves a bit to be desired (in 187 reviews)

  • Politics is way too high, There is no work life balance (in 59 reviews)

More Pros and Cons

  1. "Great knowledge"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - HCMC in Atlanta, GA
    Current Employee - HCMC in Atlanta, GA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADP full-time (More than 3 years)

    Pros

    Learning is always ongoing at ADP

    Cons

    there are none at this time

    ADP Response

    Aug 27, 2017 – Project Specialist

    We appreciate your feedback. Thank you.


  2. Helpful (1)

    "Client Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist in Atlanta, GA
    Current Employee - Client Service Specialist in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADP full-time (More than a year)

    Pros

    -Helpful teammates
    -Benefits are decent, time off medical etc
    -401k match
    -Pay is decent for someone right out of college only
    -Recently changed the model for metrics (less call center metrics and more focused on client satisfaction)

    Overall working at ADP is nice. it looks good on resume it is a great company but try to get in doing something other than client services-it is literally the worst thing you can do at ADP. Or plan on moving within the company after a year and a half if you can make it

    Cons

    - Pay for the work we do. Learning curve is steep and the subject matter very complicated.
    -lack of support at times, clients expect you to have all the answers for complicated matters such as tax and without support you are left struggling
    -Its essentially a call center, maybe not as call center oriented like working for a phone company or other inbound center but if you do not like having to be tied to a phone all day this is not for you. have to adhere to strict schedule
    -only 30 minute lunch adds stress to an already stressful environment, this is a real pain at the atlanta northside office because there is no cafeteria, so if you dont bring lunch one day you are screwed
    -no bonus
    -black out period dec-jan for time off

    Advice to Management

    Compensate folks in client services better and hire more ppl. They are on the frontlines and make up a large percentage of the client experience when using ADP. With long hold times and unknowledgeable unhappy associates, the client experience goes downhill

    ADP Response

    Sep 25, 2017 – Project Specialist

    Thank you for sharing your feedback and information about you role within ADP.

  3. Helpful (1)

    "Implementation Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in Atlanta, GA
    Current Employee - Implementation Consultant in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADP full-time (More than 3 years)

    Pros

    Good benefits and flexible schedule

    Cons

    While ADP sells best in class tools for creating/keeping employee engagement, creating a work/life balance, and playing to employees strengths, they do NONE of these things within the company itself. Management is disjointed and internal support is a mess.

    Advice to Management

    PRACTICE WHAT YOU PREACH AND SELL!! You have no idea how disappointing it is to work for a company that specializes in HR and employee engagement to find how terrible the HR situation is or how little is done to actually engage with the employees.

    ADP Response

    Aug 27, 2017 – Project Specialist

    Thank you for sharing your feedback and information about you role within ADP.


  4. "Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADP full-time (More than a year)

    Pros

    Promotes education and development for advancement

    Cons

    "Some" Managers need to take leadership classes so that they can learn how to manage a team...


  5. Helpful (1)

    "Be Careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSR in Atlanta, GA
    Current Employee - PSR in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADP full-time (More than a year)

    Pros

    Relationships with the clients

    Cons

    Watch your back. Going to management with a concern will get you written up or even terminated. Employees in lead positions are mostly in their 20's so don't expect maturity only egos. Training doesn't come close to preparing you for the job.

    Advice to Management

    Act like you claim to be.

    ADP Response

    Aug 14, 2017 – Project Specialist

    Thank you for your feedback.


  6. Helpful (2)

    "Not what you think"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Atlanta, GA
    Former Employee - Administrative Assistant in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADP full-time (More than 10 years)

    Pros

    Very Very Good Benefits for families

    Cons

    Office politics, management lacks direction and do not adhere to the mission and vision of the CEO - you treated poorly if you don't suck up to managment

    ADP Response

    Sep 5, 2017 – Project Specialist

    Thank you for sharing your ADP experience with us on Glassdoor. We appreciate your feedback and take you "Cons" into consideration.


  7. Helpful (1)

    "Employees care about the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Specialist in Atlanta, GA
    Current Employee - Learning Specialist in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    I have been working at ADP full-time (More than 10 years)

    Pros

    Employees care about the company

    Cons

    Company does not care about employees.

    Advice to Management

    Too top heavy.

    ADP Response

    Jul 10, 2017 – Project Specialist

    Thank you for the review.

  8. "ADP is So-So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Instructional Designer in Atlanta, GA
    Former Employee - Instructional Designer in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADP full-time (More than 8 years)

    Pros

    Health Benefits and Personal Time Off

    Cons

    Long hours, no recognition, yearly review not based on anything quantitative.

    Advice to Management

    Jump ship while you can!!

    ADP Response

    Jul 10, 2017 – Project Specialist

    Thank you for providing feedback about your time with ADP.


  9. Helpful (8)

    "Great place to work if you are among the selected few"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Product Management in Atlanta, GA
    Current Employee - Director, Product Management in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADP full-time (More than 3 years)

    Pros

    Multiple opportunities available from entry level thru to senior leadership. Several divisions available, several various types of roles as well, from a total technical track to a total business track.

    Cons

    Opportunities are available if you are among the selected individuals that senior management favors. If you are not, then your career will stagnate and will need to leave the company for additional growth.

    Advice to Management

    Create and environment that fosters a more equal opportunity for all

    ADP Response

    May 1, 2017 – Project Specialist

    Thank you for the review and important insights you have shared with the ADP Glassdoor community.


  10. Helpful (1)

    "Instructional Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADP full-time (More than 10 years)

    Pros

    I had a positive experience with over 10 years there. Colleagues are great; management was mostly great or good; culture is busy, but do-able. There is a LOT to learn in order to be really good at your job, but the provided training is great.

    Cons

    Communication between business units still needs improvement.

    Advice to Management

    Business decisions should include more thought on the effect the decisions have on employees.

    ADP Response

    May 8, 2017 – Project Specialist

    Thank you for recognizing your positive experience with ADP.


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