ADP Reviews in London, England | Glassdoor

ADP London Reviews

Updated April 19, 2017
20 reviews

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London, England (UK)

3.2
Star Star Star Star Star
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
9 Ratings

20 Employee Reviews

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Pros
Cons
  • Work/Life Balance leaves a bit to be desired (in 174 reviews)

  • No work life balance and hectic work schedule (in 56 reviews)

More Pros and Cons

  1. "Teams of great people to work with"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Positive Outlook
    No opinion of CEO

    I worked at ADP full-time (More than 3 years)

    Pros

    Senior Managers based in Central Europe and the US who were responsible for the area I worked in had a clear vision of what they wanted to achieve and the direction the organisation should be travelling in. They were very good at communicating this vision to their teams.
    The GM is passionate and genuinely wants to introduce process improvements and innovations that will enhance the company performance and improve employees job satisfaction.
    No micro-management.
    The teams in the UK are made up of great people to work with who are truly passionate about their roles and doing the best they can.
    There is a strong sense of Corporate Social Responsibility throughout the organisation with words regularly turned in to actions in the local and wider communities.
    Good Salary levels, slightly above market rates.
    Good work life balance.

    Cons

    Very difficult to make changes, and then to make them stick.
    UK decision making on non-sales based issues was severely hampered by a lack of clarity about who the final decision makers were. This resulted in an inability to move things forward that was then attributed to lack of progress by the lower level employees.
    Getting things done can rely too much on knowing how to negotiate the office politics rather than the right answer.

    Advice to Management

    Work with your Associates to remove the blocks to their and the organisations progress built into the current culture and mind-sets.

    ADP Response

    Apr 17, 2017 – Project Specialist

    Thank you for the thoughtful and comprehensive review. This review gives us great insight into the landscape of ADP England and is appreciated.


  2. Helpful (2)

    "Avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in London, England (UK)
    Former Employee - District Manager in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADP full-time (More than 5 years)

    Pros

    There are some good People
    Nice offices - no parking
    Good expense policy
    Some excellent support people

    Cons

    Software & Solution does not work, way behind competitors
    Poo service
    Senior & Regional Sales Managers have poor management skills
    Claw backs from commission when it is a software, service or solution issue and not down to Sales

    Advice to Management

    Employ better managers, listen to Sales team
    Invest in solution, bring support back to UK

    ADP Response

    May 1, 2017 – Project Specialist

    Thank you for the review.


  3. Helpful (2)

    "Good company, if you like large organisations with many processes and silos."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADP full-time (More than a year)

    Pros

    People are generally very nice and supportive. Company has a good international reputation and perhaps it looks good on a cv.

    Cons

    1. UK salaries not competitive - less than with competitors.
    2. Management don't care much about employees - they treat them as resource pool, not as talented individuals who could actually do some great job for the company.
    3. Many talented people simply leave because there is no much career advancement.
    4. Performance standards are not high - management and employees are content with average delivery, not aiming to provide best service to clients.
    5. Middle management is a bottleneck of organisation - mostly controlling individuals not allowing much flexibility to employees

    Advice to Management

    Start caring about your employees.

    ADP Response

    Mar 6, 2017 – Project Specialist

    Thank you for the evaluation of your time at ADP UK. We admire your transparency and thorough review.


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  5. "Implementation Consultnat"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Consultant in London, England (UK)
    Current Employee - Implementation Consultant in London, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great team, products with great potential
    Community support

    Cons

    Demanding time pressured periods drive by tax year end

    Advice to Management

    Show strength to pressures from outside of UK and our BU that will not drive us forward

    ADP Response

    Feb 23, 2017 – Project Specialist

    Appreciate the UK insights.


  6. Helpful (2)

    "Horrific place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    There are none at all.

    Cons

    Overworked and underpaid. No confidence in management. Completely disjointed and ineffective business which is never going to win new clients. Hires very mediocre individuals. No training or development.


  7. Helpful (1)

    "Leadership Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DVP Sales Operations GESi in London, England (UK)
    Current Employee - DVP Sales Operations GESi in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADP full-time (More than 5 years)

    Pros

    I have been at ADP for 5 years and have always been encouraged to develop as a leader, our investment in leaders is top class and our Women in Leader program sets us apart.

    Cons

    to succeed you need to commit, not simply comply, a tick in the box is not good enough. My work/life balance can sometimes be out of kilter and needs correcting.


  8. "Regional Sales Manager MA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in London, England (UK)
    Former Employee - Regional Sales Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at ADP full-time (More than 8 years)

    Pros

    Lots of potential for movement in the organisations
    Presidents club is amazing as well as superstarts
    You can earn very decent money here

    Cons

    Culture changing in the company - can be very pressurised

    Advice to Management

    Pick one strategic path and stick to it


  9. Helpful (2)

    "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook

    I have been working at ADP full-time (More than a year)

    Pros

    Great Incentives, amazing trips away around the world if you over achieve, decent commission structure, room for progression/promotion

    Cons

    awful latest product, micro management, pressured, poor marketing, high turnover, lack of resources, claw back commission if product fails

    Advice to Management

    change the strategy on how you treat people, modernise the office and overall company brand. step out of being in the boiler room


  10. "Regional Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in London, England (UK)
    Former Employee - Regional Manager in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADP full-time (More than 5 years)

    Pros

    Leaders in certain key positions have the vision and passion to transform the business, dragging it out of the dark ages (everywhere outside the US... the US is not in the dark ages) which it does need. Corporate Excom is a strong and highly credible leadership group. There is a genuine desire to avoid becoming a corporate dinosaur... or the next Kodak.

    Cons

    Terrific resistance to change in certain established, old-school senior leaders slows the pace of change. There has been significant turnover in many of these roles recently so this is changing and it's not everywhere... well, not quite!

    Advice to Management

    Take more risks, be more entrepreneurial, let go of the past - yesterday's service model is an anachronism.


  11. "Too Much BPI (Kaizen/Agile etc etc) and Buzz words"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADP full-time (More than 8 years)

    Pros

    Good relaxed culture and not chaotic like competitors I have worked at.

    Cons

    Too much focus on BPI and trying to follow the industry buzzwords. Day to day as intelligent beings we look to improve our work. It is painful to see people employed specifically for BPI, who have no idea about the actual business, forcing Toyota Car building methodology onto HR/Payroll teams. And then these BPI'ers then retrofit others initiatives and success into their company wide comms on their BPI success catalogue. The Lean Six Sigma Black Belters are creating mas-disengagement.

    Advice to Management

    Ditch the BPI methodology designed for making cars, spend the resource on an in house solution on how to improve internal process etc... differentiate yourself by being a leader not a late follower of market trends. How can we compete when we are doing Kaizen/Agile etc etc that every other corporate is doing?


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