ADP Reviews in San Dimas, CA | Glassdoor

ADP San Dimas Reviews

Updated July 13, 2017
37 reviews

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San Dimas, CA

3.2
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ADP CEO Carlos A. Rodriguez
Carlos A. Rodriguez
17 Ratings

37 Employee Reviews

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Pros
  • Work life balance for the majority of the year is excellent (in 424 reviews)

  • Able to work from home three days out of the week (in 201 reviews)

Cons
  • Work/Life Balance leaves a bit to be desired (in 178 reviews)

  • Politics is way too high, There is no work life balance (in 58 reviews)

More Pros and Cons

  1. "ADP"

    StarStarStarStarStar
    Former Employee - Senior Director Compliance in San Dimas, CA
    Former Employee - Senior Director Compliance in San Dimas, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADP full-time (More than 10 years)

    Pros

    Ethical, high standards, excellent training and advancement opportunities

    Cons

    Standard corporate environment, budget constraints prevent making all the changes you would like to make.

    ADP Response

    Jul 17, 2017 – Project Specialist

    Thank you for the honest and open review.


  2. Helpful (2)

    "Client Integration Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Integration Consultant in San Dimas, CA
    Former Contractor - Integration Consultant in San Dimas, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ADP as a contractor (More than a year)

    Pros

    Hands-off management style, 100% remote position, friendly people

    Cons

    Not recognizing great talent, the poor quality from their off-shore firm (ADPI) is hurting their business

    Advice to Management

    You have over 10,000 employees in India and as a consultant I saw numerous escalations from some of your biggest clients - think twice about off-shoring.

    ADP Response

    May 8, 2017 – Project Specialist

    Thank you for your insightful review.

  3. Helpful (3)

    "Not the company it once was"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Employment Tax Account Manager in San Dimas, CA
    Former Employee - Employment Tax Account Manager in San Dimas, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ADP (More than 10 years)

    Pros

    The company is definitely going

    Cons

    Company is outsourcing and hiring in the U.S at lower wages then before while laying off their experienced employees

    Advice to Management

    They do not communicate. Although they preach one ADP all departments are divided

    ADP Response

    Mar 3, 2017 – Project Specialist

    Thank you for the review of the San Dimas location. We will review with our HR teams.


  4. Helpful (1)

    "Solid."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Manager in San Dimas, CA
    Current Employee - Client Service Manager in San Dimas, CA
    Positive Outlook
    Approves of CEO

    I have been working at ADP full-time (More than 10 years)

    Pros

    The people I work with daily and opportunity for advancement are great pros. I also like their commitment to community projects.

    Cons

    Corporate structure holds back creativity at times. Sometimes it seems to take a lot of time to accomplish system enhancements but it's gotten better lately.

    Advice to Management

    None.


  5. Helpful (3)

    "Sr. Financial Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in San Dimas, CA
    Current Employee - Senior Financial Analyst in San Dimas, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ADP full-time (More than 3 years)

    Pros

    Flexibility depending on your manager
    Location (San Dimas)

    Cons

    The PAY!!! Salaries are lower than the average in Los Angeles
    Don't value the people that they should value

    Advice to Management

    If you want to keep your good people, then you should really make them feel valued without them having to threaten to leave.


  6. Helpful (6)

    "Terrible Workplace Atmosphere (AVS Division). Avoid Like The Plague!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Knowledge Management in San Dimas, CA
    Former Employee - Knowledge Management in San Dimas, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADP full-time

    Pros

    Decent array of benefits but too expensive! Clinic with nurse and doctor on site (San Dimas). Cafeteria on site (San Dimas). Competitive salary. Possibility of working from home (at least sometimes).

    Cons

    I felt the real need to provide an accurate review and account of my personal experience as an ADP associate (employee). This is attempt to provide a clear image for all prospective applicants of what work life in ADP (or at least in one of their satellite offices) is like.

    I was brought on as a Content Manager for the Knowledge Management team within the AVS division of ADP in San Dimas, CA.

    First of all, I have to say that their methods of creating job descriptions for advertising open positions are incredibly deceiving and vague. Their interview process is incredibly slow, in my case consisting of a whopping 5 interviews total; 2 over the phone, and three in-person (one being a panel interview). For being an organization in the private sector, I consider this incredibly bureaucratic! The entire process from the time I applied to my actual first day on the job took nearly 3 months. Yes, you read correctly, 3 MONTHS!! Ridiculous. Even worse, in all 5 interviews everyone I spoke with described the position as a very technical position promising high levels of exposure to technology and information/records management related tasks. Not so…

    Once I actually started on the job, I quickly realized that the tasks I was doing actually had nothing to do with the marketed job. I spoke to my supervisor about it and all he had to say was that he had spoken with his higher ups and that they did not want to change the description. In other words, he passed on the blame to others instead of taking responsibility. In addition, almost 90% of my time was spent in meetings. Even for the simplest of reasons, people would always prefer to have a meeting instead of something quicker such as email or a quick phone call. In short, what was meant to be a content management position turned out to be a people management position (or should I just call it babysitting?). Perhaps “Project Manager” would have been a better title for it?

    Not only were the job duties out of sync with the marketed, but the entire time I was an associate everyone would give so much praise to the President of AVS that it felt I was involved in a cult instead of a professional organization. So much but kissing from management down to the lower level associates. It just didn’t feel normal. It was so odd, it made me sick! I came to the conclusion that either most associates feared the loss of their jobs or were constantly reminded that questioning leadership was not tolerated within the organization. And nothing with an even slight sense of criticism or critique could be said about the leader. I had several talks with my supervisor, the manager of AVS Knowledge Management, and he and other KM teammates continuously professed that one of the main goals was the improvement in AVS’s transparency. Meanwhile, there were various instances, either through posts in ADP’s internal social network site, or through internal "jam sessions" where some associates proposed debating the efficacy of certain initiatives rolled out by the AVS president only to be immediately shut down by the KM leadership, stating that it was bad policy for associates to question upper management, especially the president of AVS. Therefore, how can an organization have transparency and be so adamant in enforcing censorship? Things just didn’t add up.

    Meanwhile, I continuously came across people that were constantly complaining about their jobs, about their supervisors, about the constant meetings, and about how their benefits had greatly been eroded over the years. I was told every so often, there is a reorganization and that in several cases, associates are “asked” to re-apply for their positions. I heard horror stories of past associates having lost their jobs simply because management found another applicant that better aligned with the position, or that suddenly the position was eliminated. People with mortgages, with families suddenly loosing their livelihood all in the name of “reorganization” but it should simply be called what it is, utter disregard of others and corporate greed.

    Going back to my experience, the manager of KM and other KM associates would constantly joke around and gossip about/at the expense of other associates simply because according to KM’s eyes, other associates had no clue what they were doing. This infuriated me. I am of the strong belief that if you have something to say about someone, whether good or bad, say it to them. In a constructive and progressive way that can help people grow professionally. There is no need for bickering or backstabbing! Within a short time of working there, I realized that this was a toxic environment with toxic people in charge of making decisions. I wanted nothing more to do with that environment and those people, as such I submitted my letter of resignation. After I left, I learned that my now ex supervisor would constantly have snarky comments to say about me and would even roll his eyes at every mention of me. What whiny man-child this person turned out to be; but I wasn’t surprised at all. I had such high hopes for this organization but I was greatly mistaken. Now, I can’t attest to all of ADP being like this, but at the very least it is something that plagues the AVS division.

    If you can avoid it, take my experience as an example and avoid ADP, their AVS division offices in San Dimas in particular. You will find much more satisfaction, purpose, meaning in your work, and respect almost anywhere else.

    Advice to Management

    Learn to truly listen to your associates (not just what you want to hear). Hire and/or promote supervisors not only based on their performance and knowledge but also based their ability to lead, and win respect from their subordinates. Anyone can manage, but not anyone can LEAD.

    Aside from improving the pool of lower-level managers, improve access to training. Allow/tolerate feedback of all kind from associates. Contribute more in your share of associate benefits to improve work-life balance.


  7. Helpful (3)

    "Processing Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Analyst in San Dimas, CA
    Former Employee - Process Analyst in San Dimas, CA
    Recommends

    I worked at ADP full-time (More than 5 years)

    Pros

    Community based. friendly staff

    Cons

    Increasingly detached. focus on job relocation to India

  8. Helpful (4)

    "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quality Assurance Engineer in San Dimas, CA
    Former Employee - Senior Quality Assurance Engineer in San Dimas, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADP full-time (More than 10 years)

    Pros

    Solid organization with professional standards and prose. Very good benefits and friendly peer staff.

    Cons

    IT organization going through major redesign and growing pains are painfully evident. Very difficult to exact change in an overly structured environment. 'Too big to see the big picture'.

    Advice to Management

    Instead of forcing attrition through systemic modifications and release of extremely knowledgeable peer staff, management should have been targeted for review and removal for real progressive change to be effective - you cannot have innovative ideas flourish under the guidance of 20-30 year tenured middle management trying to exact progressive change when they themselves have never experienced the REAL IT progressive advances in our ever changing business climate.


  9. Helpful (1)

    "Workplace experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Unemployment Claims Processor in San Dimas, CA
    Former Employee - Senior Unemployment Claims Processor in San Dimas, CA
    Recommends
    Positive Outlook

    I worked at ADP full-time (More than 10 years)

    Pros

    Great career opportunities and pay

    Cons

    nothing to state at this time


  10. "Sr. Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Director in San Dimas, CA
    Former Employee - Senior Director in San Dimas, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ADP full-time (More than 10 years)

    Pros

    Stable, ethical, good people to work with

    Cons

    Technology is antiquated, difficult to provide good service to clients


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