ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated April 17, 2018
1,903 reviews

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2.8
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ADT Security Services CEO Tim Whall
Tim Whall
293 Ratings

1,903 Employee Reviews

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Pros
  • They have good benefits and that's about it (in 135 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 91 reviews)

Cons
  • Pace of operations leaves little time for work life balance (in 46 reviews)

  • Corporate controlled bidding process rarely allows the sales reps to remain competitive within the alarm space (in 85 reviews)

More Pros and Cons

  1. Featured Review

    "People Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Huge company brand recognition - really supports the ADT Sales Reps to set appointments and make the sell. Everyone knows ADT!

    Cons

    Many moving pieces due to the positive growth of the company.

    Advice to Management

    none to mention at this time

    ADT Security Services Response

    Mar 30, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review!


  2. "Operation Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Great fast paste environment with high customer service.

    Cons

    Did not have room to grow.

  3. "Full Time"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Most people are nice and helpful

    Cons

    Processes are slow and hard to work with. Spend too much time doing busy work

    Advice to Management

    Focus on what really needs to be done and don's add busy work


  4. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Flexibility with time, good coworkers in local office

    Cons

    Communication with corporate office was only one way.


  5. "I would work for them again if I hadn't started my own business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Houston, TX
    Former Employee - Residential Sales Representative in Houston, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    I don't know if it was just the people that I worked for, but I absolutely loved working for this company. I have never worked with a better group of people than the South office in Houston Texas.

    Cons

    I really don't have anything negative to say about the company

    Advice to Management

    I would make the prices a little more competitive, to give your sales rep a fighting chance when in the field.

    ADT Security Services Response

    Mar 30, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review!


  6. Helpful (1)

    "Small business sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in Hollis, NH
    Current Employee - Small Business Sales Representative in Hollis, NH
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Unlimited earnings,freedom to manage your time

    Cons

    No base salary,not enough support

    Advice to Management

    Provide assistance to sales reps to resolve customers issues

    ADT Security Services Response

    Mar 26, 2018 – Talent Acquisition Program Coordinator

    We are sorry to hear about your experience but appreciate you voicing your concern. We encourage all of our employees to discuss these situations with upper-level management and HR as our employees... More


  7. "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician
    Current Employee - Installation Technician
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    The actual job itself is easy

    Cons

    Travel time is ridiculous. 2+ hour drive between jobs is inexcusable.

  8. Helpful (1)

    "Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician
    Current Employee - Installation Technician
    Doesn't Recommend

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Decent Pay, flexibility with schedule, and friendly office staff

    Cons

    Inconsistency with expectations. Phone sales people promise everything to customers that technicians are not able to give them.

    ADT Security Services Response

    Apr 13, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review. We encourage all employees to discuss their workplace concerns with their manager. Our employees are of the utmost importance to us, and if you wish to provide us with... More


  9. "Change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data and Billing Integrity Processor in Irving, TX
    Former Employee - Data and Billing Integrity Processor in Irving, TX
    Doesn't Recommend

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    They had great heath care for the price, 401K match, and were starting to offer Stock options,

    Cons

    several name changes/buy outs over the years, and lot of errors were being over-looked on the new electronic rider,

    Advice to Management

    They should look deeper into inventory, and the electronic riders, customers were either being overcharged or under changed for items,


  10. "Can be a extremely stressful job depending upon the Management team."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Customer Service Representative in Irving, TX
    Former Employee - Inbound Customer Service Representative in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    I Loved the paid time off and opportunities for Flex time. Some of the Supervisors were great to work with.

    Cons

    Unhappy Customers make the job harder. Strict policies about call handling time and hold time creates undo stress on customers and representatives.

    Advice to Management

    Care about the mental well being of the staff.


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