ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated September 23, 2017
1,714 reviews

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3.0
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Approve of CEO
ADT Security Services CEO Tim Whall
Tim Whall
199 Ratings

1,714 Employee Reviews

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Pros
  • Good benefits and definitely room for growth (in 124 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 87 reviews)

Cons
  • Pace of operations leaves little time for work life balance (in 42 reviews)

  • Created more busy work that didnt help sales or sales reps (in 77 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Customer Care Team Manager"

    StarStarStarStarStar
    Current Employee - Customer Care Team Manager in Jacksonville, FL
    Current Employee - Customer Care Team Manager in Jacksonville, FL

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Wonderful opportunity for growth.
    An opportunity to help save someone's life!
    Fun family environment!
    They invest in continued education of their employees!

    Cons

    Must be resilient to consistent change and solving problems.

    Advice to Management

    Keep investing in the quality of your leaders.

    ADT Security Services Response

    May 31, 2017 – Talent Acquisition Coordinator

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level... More


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Great pay great benefits family environment

    Cons

    Micromanaging stressful continuous change not flexible

    Advice to Management

    Focus more on the quality of the agents you hire and not on numbers or silly policies.

  3. "I enjoyed my time with ADT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing in Aurora, CO
    Former Employee - Billing in Aurora, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Good benefits and definitely room for growth. My direct supervisor and the other supervisors were great. Management was extremely flexible with me being pregnant while at work. Training is thorough.

    Cons

    The job itself was really boring. Lots of call center drama involving other employees.

    Advice to Management

    Can't think of anything. I had great supervisors and management.


  4. "Cool"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    Good money, cool benefits

    Cons

    too many calls, not enough oppurtunity


  5. "ADT Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Field Support in Aurora, CO
    Current Employee - Customer Care Field Support in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Great support system, amazing training.

    Cons

    Managers don't really seem to care about their employees. Not enough opportunity for advancement.


  6. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    Good company to work for starting out

    Cons

    Don't pay much at all

    Advice to Management

    poor


  7. "alarm techniction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Trouble Shooter in Lewes, DE
    Former Employee - Field Trouble Shooter in Lewes, DE
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 10 years)

    Pros

    familiar with products
    can work out problems on my own

    Cons

    unemployed, looking for stable work

    Advice to Management

    have been in the security field most of my life

  8. Helpful (1)

    "Getting back to basics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Service Manager
    Current Employee - Service Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    opportunity for upward advancement, decent pay, tuition assistance, 401k, 4 weeks vacation

    Cons

    Health insurance is horrible it was much better 15 years ago. Pace of operations leaves little time for work life balance. 6 days a week is mandatory for most positions.

    Advice to Management

    Don't rely on your ideas of how things would work in a perfect world or think you know how the field actually works. In stead come in the field EVERY MONTH and spend time with installers, customers, call centers, managers and see what ACTUALLY goes on. Mr. Whall has done a great job of listening to the field so far compared to his predecessors but i fear too often things are hidden from him that the ELT don't want him to see. Listen to the techs and line managers.


  9. "Productivity Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Techs were cool, and made a lot of friends there.

    Cons

    Poor management, favoritism and very low pay.


  10. "Awesome"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time

    Pros

    Very friendly, great atmosphere. Understanding and room to grow and advance

    Cons

    Must be willing to work and learn in order to grow


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