ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated September 21, 2018
2,035 reviews

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2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ADT Security Services CEO Tim Whall
Tim Whall
351 Ratings

2,035 Employee Reviews

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Pros
  • "Good benefits and working environment" (in 141 reviews)

  • "ADT offers very competitive wages to all employees along with great benefits" (in 93 reviews)

Cons
  • "Pace of operations leaves little time for work life balance" (in 47 reviews)

  • "Need to give a base to sales reps" (in 89 reviews)

More Pros and Cons

  1. Featured Review

    "People Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Huge company brand recognition - really supports the ADT Sales Reps to set appointments and make the sell. Everyone knows ADT!

    Cons

    Many moving pieces due to the positive growth of the company.

    Advice to Management

    none to mention at this time

    ADT Security Services Response

    Mar 30, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review!


  2. "Sales consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Huge company with tons of growth potential

    Cons

    Lack proper training and investing in personnel

  3. "Commission Only Job"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Flexible Schedule working Good Benefits

    Cons

    Goals are not attainable by anyone, hence the high turnover.


  4. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Nice work environment, good people to work with.

    Cons

    Straight commission after the initial training.

    ADT Security Services Response

    Sep 21, 2018 – Social Media

    Thank you for leaving your honest review!


  5. "Only helps the rich"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Little Rock, AR
    Former Employee - District Sales Manager in Little Rock, AR
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Culture was good, easy product to sell and they promoted internally

    Cons

    Merger screwed alot of good people and somehow horrible performers got retained. To much micro management. Wasn't given the ability to compete with local companies. Product to high with to many restrictions on reps selling the product. gobn In place in the region I was in. Oh yeah, my GM openly discriminated against foreign people qualified. Had the worst numbers of any gm in our region and was retained

    Advice to Management

    Stop routing all the company appts to call centers and let the reps have some. Outside reps are screwed.

    ADT Security Services Response

    Sep 19, 2018 – Social Media

    Thank you for your review, as we take these reviews very seriously. We strive to provide our employees with a comfortable and productive atmosphere where no one feels they are treated unfairly, and... More


  6. "tech"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Potential to advance with this company

    Cons

    wages are not the best


  7. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    The name is recognizable making it easy to sale.

    Cons

    The culture may at times feel like the customer is last.

  8. "Inside Sales for 3 years"

    StarStarStarStarStar
    Current Employee - Inside Sales in Jacksonville, FL
    Current Employee - Inside Sales in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Great coworkers
    Commission is good if you are in the top 25% of the department

    Cons

    Micro management, constantly adding more expectations with no additional compensation for the hard work

    Advice to Management

    Add more


  9. "A stable Paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dealer Ops in Aurora, CO
    Former Employee - Dealer Ops in Aurora, CO
    Doesn't Recommend
    Positive Outlook

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Decent pay and benefits, company meals

    Cons

    Little room for advancement, lack of communication, dated management style

    Advice to Management

    Communication needs to be better


  10. "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer in Chesapeake, OH
    Current Employee - Installer in Chesapeake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    great people to work with

    Cons

    no start and end time on work days

    ADT Security Services Response

    Aug 31, 2018 – Social Media

    Thank you for your review!


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