ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated January 12, 2019
2,115 reviews

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2.8
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Jim DeVries
8 Ratings

Employee Reviews

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Pros
  • "Good benefits and working environment" (in 142 reviews)

  • "ADT offers very competitive wages to all employees along with great benefits" (in 93 reviews)

Cons
  • "Pace of operations leaves little time for work life balance" (in 48 reviews)

  • "Need to give a base to sales reps" (in 91 reviews)

More Pros and Cons

  1. Featured Review

    "ADT as a company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITM in Bothell, WA
    Current Employee - ITM in Bothell, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    I have worked for ADT for almost 15 years. ADT gave me opportunity in the warehouse at a young age. Gave me a chance to grow. Now I have been from the warehouse, to apprentice, journeyman installer, lead installer, now an ITM. I could not be happier with this company for giving me the opportunity to shine.

    Cons

    It is a large corporate company, which comes with large corporate issues. I have looked around at competitors, even had interviews, and no matter where you go these exist.

    ADT Security Services Response

    Jan 14, 2019

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level... More


  2. "Installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer in Chesapeake, OH
    Current Employee - Installer in Chesapeake, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    great people to work with

    Cons

    no start and end time on work days

    ADT Security Services Response

    Aug 31, 2018 – Social Media

    Thank you for your review!

  3. "Field Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Support in Boca Raton, FL
    Former Employee - Field Support in Boca Raton, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    My training and team were great. Training management was really helpful and knowledgeable.

    Cons

    Micro-management, lack of knowledge among a lot of management.

    ADT Security Services Response

    Jan 14, 2019

    Thank you for your review! We strive to provide our employees with an environment where they feel heard.


  4. "MEH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Boca Raton, FL
    Current Employee - Sales Associate in Boca Raton, FL
    Neutral Outlook

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Well known name, easy to sell.

    Cons

    Lots of travel for company leads which there weren't many.

    ADT Security Services Response

    Jan 14, 2019

    We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset. If you would be interested in providing us more information related to your... More


  5. Helpful (1)

    "Good experience, must find your own sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Wallingford, CT
    Former Employee - Residential Sales Representative in Wallingford, CT

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Good training, the managers care about your success, you aren't terribly micromanaged

    Cons

    The gas allowance is pitiful and doesn't come close to meeting your expenses or wear and tear on your car. There is no base salary so every month you start from $0 or worse if any of your customers have cancelled.

    Advice to Management

    Pay a fair gasoline allowance

    ADT Security Services Response

    Jan 14, 2019

    We’re sorry to hear of your disappointment with the pay/benefits ADT offers. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset.


  6. "service technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time

    Pros

    Lots of work to help you keep busy all year round, PTO , health and 401k benefits

    Cons

    since new CEO from Protection 1 came in, alot of policies have changed for the worst for us technicians..

    Advice to Management

    promote and keep good technicians and recognize and keep of favoritism

    ADT Security Services Response

    Jan 14, 2019

    Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer.


  7. "Emergency Dispatch Operator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Great environment and pay and shifts

    Cons

    staff, Policies, way they treat the employees with children

    ADT Security Services Response

    Jan 14, 2019

    We're so happy to hear and thank you for your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level of our... More

  8. "Easy a d repetitive"

    StarStarStarStarStar
    Former Employee - Technical Support Representative
    Former Employee - Technical Support Representative

    I worked at ADT Security Services full-time

    Pros

    Pay, easy work, good shift hours

    Cons

    30 Minute lunch, management, attendance point system.

    ADT Security Services Response

    Dec 31, 2018

    Thank you for your review!


  9. "Sales representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Reputable company with no sleazy misleading business practices.

    Cons

    As with many huge corporations, it's hard for the little guy's voice to be heard and make actual changes to things like training representatives.

    Advice to Management

    Don't be afraid of forwarding great ideas to upper management from the little guys.

    ADT Security Services Response

    Dec 31, 2018

    Thank you for leaving an honest review about ADT. We strive to provide our employees with an environment where they feel heard.


  10. "ADT is a sinking ship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Associate in Jacksonville, FL
    Current Employee - Customer Care Associate in Jacksonville, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    My manager was cool
    Unlimited overtime

    Cons

    Upper management does not know what they're doing.
    No incentives
    You're going to be pushed to hit around 15 metrics.
    Company process and tools are unstable and old.

    Advice to Management

    Get your stuff together.

    ADT Security Services Response

    Jan 14, 2019

    Thank you for leaving an honest review about ADT's management. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset. If you would be... More