ADT Security Services Reviews

Updated Jul 2, 2020

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3.1
53%
Recommend to a Friend
65%
Approve of CEO
ADT Security Services CEO Jim DeVries (no image)
Jim DeVries
163 Ratings
Pros
Cons
  • "Need to give a base to sales reps(in 92 reviews)

  • "Install department is a challenge to work with(in 91 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (1)

    "Great place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager/Coach in Knoxville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time for more than 10 years

    Pros

    The family style culture is fantastic. We truly get to protect lives and property.

    Cons

    Really can't think of any cons. I enjoy working at ADT and making a difference.

    ADT Security Services Response

    April 27, 2020ADT Security Services

    Thanks for your positive review. We believe everyone deserves to feel safe. You and our more than 20,000 colleagues work 24/7 to achieve this purpose. Thank you for being a part of the ADT family and for your pride in the work we do!

  2. "Review"

    5.0
    Current Employee - Sales Representative in Arlington, VA

    I have been working at ADT Security Services full-time for more than a year

    Pros

    I love the freedom, work life balance, and the money has been life changing.

    Cons

    None! Love my job so much!

  3. "Diverse Opportunity"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Productivity Specialist in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Never a dull moment without a challenge

    Cons

    slow advancement without lateral shift

    Continue reading
  4. "Not a great place to work."

    2.0
    Former Employee - Installation Technician in Orlando, FL

    I worked at ADT Security Services full-time

    Pros

    Employees are great to work with.

    Cons

    Management is awful. Very disorganized company.

  5. "ADT"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    The place is clean and people are cool

    Cons

    You will have long hours

    Continue reading
  6. "Great Company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Manager in Virginia Beach, VA
    Recommends
    Approves of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    They cared about the progress of each employee.

    Cons

    I do not have any cons.

    Continue reading
  7. "Stressful, rude management when you ask for help"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Wichita, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time for more than a year

    Pros

    Pay was amazing and training was paid

    Cons

    Everything you said really had no meaning. People could go over you and get exactly what they wanted. Even if you were tried against doing it. And it was the most stressful job I’ve ever had. You need more breaks mentally.....

    Continue reading
  8. Helpful (1)

    "I enjoyed my time at ADT, however the company had a lot of situations with less of a chance for promotion."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Emergency Dispatch Operator 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    I came across some very interesting managers and at the time, before changes were made, I enjoyed my time as a Dispatcher. The HR department is very knowledgeable and kind.

    Cons

    Customer service was just troubleshooting, but the company decided to drop several departments such as Billing and Pulse, and had customer service do all types of troubleshooting from those departments they dropped, with barely a dollar raise. The company decided to remove shift differentials from the lesser departments such as Emergency Dispatch, to give more to customer service, basically to force people to move to customer service. Turnover rates are excessively high. Emergency Dispatch is now handling outbound and inbound calls and doing basic troubleshooting for the same pay, minus the shift differential. Unless you are a customer service representative, you will not be able to move up in the company. Customer service has an insane amount of mandatory overtime to fit staffing needs with the extreme workload they already have. ADT needed representatives in customer service so badly, it was mandatory the reps work during the holidays. Bidding had to take place for certain individuals to have some days off.

  9. "Good Company to work for"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in New York, NY
    Recommends
    Positive Outlook

    I have been working at ADT Security Services full-time for more than a year

    Pros

    flexible and friendly, good company if your working after your retirement

    Cons

    short breaks, less PTO, no growth

    Continue reading
  10. "Boundless Potential"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - ADT Account Management Coach in Wichita, KS
    Recommends
    Positive Outlook

    I have been working at ADT Security Services full-time for more than 8 years

    Pros

    I started as customer service agent and worked my way to my current position. This company has mentor me to get into leadership. They have a great reward program called the Circle of Excellence. So this is a company that the limits it has are those you put on yourself.

    Cons

    We are company that is always changing so be prepared for new efforts to achieve.

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