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ADT Security Services Reviews

Updated January 22, 2018
1,846 reviews

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2.9
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Approve of CEO
ADT Security Services CEO Tim Whall
Tim Whall
265 Ratings

1,846 Employee Reviews

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Pros
  • good benefits, flexible hours, great work culture (in 133 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 91 reviews)

Cons
  • Pace of operations leaves little time for work life balance (in 45 reviews)

  • Created more busy work that didnt help sales or sales reps (in 83 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Excellent company that believes in continuing to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Career longevity, believes in always improving, good benefits, good processes.

    Cons

    All companies have cons......it is easy to call out little things. Nothing glaring. If you look for negative, you will find it. The con is that even though there are awesome folks who do this.... there aren't enough problem solvers in those that look to complain but offer no ideas.

    Advice to Management

    Challenge us to offer ideas more and listen/execute change

    ADT Security Services Response

    Dec 1, 2017 – Talent Acquisition Program Coordinator

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level... More


  2. "Operation Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Great fast paste environment with high customer service.

    Cons

    Did not have room to grow.

  3. Helpful (1)

    "Technical support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Henrietta, NY
    Current Employee - Anonymous Employee in Henrietta, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    There is always a lot of overtime, when you work overtime you receive prizes, lunches, dinners, and gifts.

    Cons

    24 hour call center and you can be locked into a schedule for years, your performance is based on metrics, attendance, and overtime work. If you are not interested in working overtime then you are probably not going to be happy here

    Advice to Management

    More aggressive hiring and having training for new hires to be more expansive


  4. "Outside Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - OUTSIDE SALES in Cincinnati, OH
    Former Employee - OUTSIDE SALES in Cincinnati, OH
    Doesn't Recommend

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Pretty much created my own schedule.

    Cons

    Commission only, and they tried to make Saturdays in the office mandatory


  5. "service tech"

    StarStarStarStarStar
    Current Employee - Service Technician in Atlanta, GA
    Current Employee - Service Technician in Atlanta, GA
    Recommends

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    good pay, benefits, able to take company vehicle home

    Cons

    gps tracker on truck, very demanding,


  6. "Work environment"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Sales Representative in Macon, GA
    Former Employee - Sales Representative in Macon, GA

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Nice work environment, great products to sell

    Cons

    Must work hard because pay is commission only


  7. "Great company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice 401k plan
    Paid Vacation
    Sick leave

    Cons

    Insurance plans are kind of high

    ADT Security Services Response

    Jan 12, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review!

  8. Helpful (1)

    "Would not recommend!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time

    Pros

    Business/causal dress code is the only pro I can think of.

    Cons

    Way to much focus on metrics to the point that it causes many employees to become overwhelmed. Also, many employees aren't doing what's best for customers because of unreasonable expectations by management to meet "the numbers." Some managers turn a blind eye to how they meet the numbers so long as they're met.

    Advice to Management

    If you stop pushing unreasonable expectations it will likely help to retain employees.

    ADT Security Services Response

    Jan 19, 2018 – Talent Acquisition Program Coordinator

    Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional... More


  9. Helpful (2)

    "Not just one person's opinion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Edo Operator in Knoxville, TN
    Current Employee - Edo Operator in Knoxville, TN
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Stable schedule, higher base pay than surrounding like jobs, on site cafeteria, daily cleaning by on site cleaning crew, business casual dress code

    Cons

    Lots of double standards and vague policies, poor training, poor upper management communication, faulty/broken or outdated equipment, advancement not based on skill level

    Advice to Management

    retainging and training work staff would help to maintain and improve overall customer satisfaction levels more than buying a new company to maintain image


  10. "Regional Operations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Operations in Dallas, TX
    Former Employee - Regional Operations in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Worked with a group of dedicated professionals in the Security Industry

    Cons

    Long hours , stressful, strictly schduled breaks.

    Advice to Management

    Management relocated Office operations to Denver.


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