ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated June 24, 2017
1,636 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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ADT Security Services CEO Tim Whall
Tim Whall
154 Ratings

1,636 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 121 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 79 reviews)

Cons
More Pros and Cons

  1. Featured Review

    "Customer Care Team Manager"

    Star Star Star Star Star
    Current Employee - Customer Care Team Manager in Jacksonville, FL
    Current Employee - Customer Care Team Manager in Jacksonville, FL

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Wonderful opportunity for growth.
    An opportunity to help save someone's life!
    Fun family environment!
    They invest in continued education of their employees!

    Cons

    Must be resilient to consistent change and solving problems.

    Advice to Management

    Keep investing in the quality of your leaders.

    ADT Security Services Response

    May 31, 2017 – Talent Acquisition Coordinator

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level ... More


  2. "Residential and Small Business Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    Current Employee - Anonymous Employee in Elmsford, NY
    Current Employee - Anonymous Employee in Elmsford, NY
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 8 years)

    Pros

    Saving lives and meeting different situations and people...

    Cons

    None . Company is excellent to employees and all staff.


  3. "BI Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Cool headquarter facilities with Gym, Drs office, Starbucks
    Lots of projects around BI
    Great community outreach program

    Cons

    Very traditional hierarchical organization
    IT budget for team events and socialization is scarce

    Advice to Management

    Allow more of the modern organization practices, remote work, more socialization, more IT recognition.


  4. "sales rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Pelham, AL
    Former Employee - Sales Representative in Pelham, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Excellent name recognition in the marketplace

    Cons

    Prices are too expensive. A lot of the management arent trained well enough and arent their to support the reps

    Advice to Management

    Support the reps better


  5. "Good place to work, good benefits and nice building"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Boca Raton, FL
    Former Employee - Senior Financial Analyst in Boca Raton, FL

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Learned a lot using new systems.

    Cons

    Incoherent Manager. I could have benefitted so much more under the right Manager. And Merger resulted in job losses of course and more to come I am sure. When I first started I couldn't understand why you needed an entire build of people just to sell home security. Well I guess you didn't after all.


  6. "Great sales job you just have to be self motivated"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Tons of freedom if you can manage your time. You can make a lot of money. Company covers expenses. Lots of resources to work with.

    Cons

    Feels like your on your own out there. If you don't stay busy you'll run out of money. It's all self generated business. You have to compete against dealers that also represent ADT

    Advice to Management

    Don't over crowd Territories. Give the install manager more room to breath for install.


  7. "Good company and leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Salt Lake City, UT
    Former Employee - Regional Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Big stable company with new leadership that will make the company operate better, grow and be a better company to work for. Good benefita

    Cons

    Big company hard to get noticed by upper management. A lot of changes in the last few years with acquisitions. Not a lot of cons

    Advice to Management

    Look closely at mid level management have done in tenure and what they have brought to the company instead of looking at spreadsheets


  8. "Okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Orem, UT
    Former Employee - Unit Manager in Orem, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Great focus on providing world class service to their customers.

    Cons

    Their employees are only a number to them and not much incentive to work for them. This size of company it is hard to get lost.

    Advice to Management

    Treat your employees better, provide awesome incentives, get current with technology, appeal more to the younger generation, and keep your programs simple.


  9. "Professional Security Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Wichita, KS
    Current Employee - Technical Support Representative in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Biggest security company in the US and has a lot of job opportunity.

    Cons

    Pay rate could be better for starting pay.


  10. "Its sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Houston, TX
    Current Employee - Business Account Executive in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Flexible hours, training available, able to move to different positions within company.

    Cons

    Have to be self starter, some company appointments. There is very little management.

    Advice to Management

    Some departments lack management


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