ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated March 23, 2019
2,162 reviews

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2.7
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Jim DeVries
25 Ratings

Employee Reviews

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Pros
  • "Good benefits and working environment" (in 142 reviews)

  • "ADT offers very competitive wages to all employees along with great benefits" (in 94 reviews)

Cons
  • "You are expected to work from 8am till 10pm 6 days a week, no work life balance" (in 50 reviews)

  • "Need to give a base to sales reps" (in 90 reviews)

More Pros and Cons

  1. Featured Review

    "New team member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Boca Raton, FL
    Current Employee - Vice President in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    I recently joined and have been impressed with the commitment to the Company's noble purpose by everyone in the organization, the commitment to transparency and the focus on leadership and innovation. Having a leader who has set clear goals is something that I have found critically important in any Company that I've been a part of, and that is what I've found here.

    Cons

    I think in every industry and Company there are always challenges with prioritizing and with managing work volume, so not different than other places but something to keep in mind.

    Advice to Management

    We need to increase communication across teams.

    ADT Security Services Response

    Jan 23, 2019

    We're so happy to hear you feel this way and couldn't agree more with your review. When you joined ADT, you embarked on a journey with a company that was founded on a commitment to embody success at... More


  2. Helpful (1)

    "Sales consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Huge company with tons of growth potential

    Cons

    Lack proper training and investing in personnel

  3. "Small Business Division"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Sales Manager in Dallas, TX
    Current Employee - District Sales Manager in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Flexible Schedule Great health benefits

    Cons

    Corporate Restructuring lends to a weak future

    Advice to Management

    Value the employees that perform best in class in their respected positions.


  4. "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Knoxville, TN
    Current Employee - Anonymous Employee in Knoxville, TN

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Fun Atmosphere, Friendly & Encouraging Managers, Challenging

    Cons

    Politics, Call Volume, Benefit Cost, Mandatory Overtime


  5. "Good benefits bad pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patrol Officer
    Former Employee - Patrol Officer

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Good benefits. If you do your job management will leave you alone

    Cons

    Very low pay compared to industry standard.

    Advice to Management

    Increase wages!


  6. Helpful (1)

    "Good company to work for in the call center"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Collections Representative in Jacksonville, FL
    Former Employee - Collections Representative in Jacksonville, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Managers are helpful, good training.

    Cons

    The hours in the beginning were not great 2-11 pm, but quickly obtained a better schedule, 9-6.

    Advice to Management

    None, they were all very professional.


  7. Helpful (1)

    "Was a great company until P1 came into the picture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Account Executive
    Current Employee - Commercial Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 8 years)

    Pros

    Great 401K matching and benefits

    Cons

    They no longer listen to branch level feedback on how best to work a business per region. Very little room for advancement.

    Advice to Management

    Listen to local management. Let them build a strong sales team of few when the history proves results.

  8. "Overall Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Jacksonville, FL
    Current Employee - Account Manager in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Good Job, good benefits

    Cons

    Needs a little more stability


  9. "Tech"

    StarStarStarStarStar
    Former Employee - Field Service Technician
    Former Employee - Field Service Technician

    I worked at ADT Security Services full-time

    Pros

    Safe system to work with and fast respo

    Cons

    Driving can get into a little competition easy with ETA


  10. Helpful (2)

    "ADT Install Tech (in house)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Install Tech in Fishers, IN
    Former Employee - Install Tech in Fishers, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Decent pay, mainly residential, take home vehicle, 401k, and productivity bonuses.

    Cons

    6 day work weeks when busy. Long hours / have to fight with management to get a day off to go see a doctor or dentist. Impossible to advance to next tech levels with metrics tailored around any possible situation always being your fault for "Gobacks"

    Advice to Management

    Value employees more / micromanage less.

    ADT Security Services Response

    Mar 5, 2019

    Thank you for your review. We encourage all employees to discuss workplace concerns with their manager and regret to hear your experience did not meet your initial expectations.