ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated July 13, 2018
1,972 reviews

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2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ADT Security Services CEO Tim Whall
Tim Whall
320 Ratings

1,972 Employee Reviews

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Pros
  • "They have good benefits and that's about it" (in 138 reviews)

  • "ADT offers very competitive wages to all employees along with great benefits" (in 92 reviews)

Cons
  • "Pace of operations leaves little time for work life balance" (in 46 reviews)

  • "Need to give a base to sales reps" (in 87 reviews)

More Pros and Cons

  1. Featured Review

    "People Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Huge company brand recognition - really supports the ADT Sales Reps to set appointments and make the sell. Everyone knows ADT!

    Cons

    Many moving pieces due to the positive growth of the company.

    Advice to Management

    none to mention at this time

    ADT Security Services Response

    Mar 30, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review!


  2. "Sales consultant"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Huge company with tons of growth potential

    Cons

    Lack proper training and investing in personnel

  3. "Matrix Sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Schedule freedom, Depending on your manager usually not under a micro manager

    Cons

    commission changes and job role constantly changing. If your 100% commission if it does pay me its hard for me to spend time on it.

    Advice to Management

    Stick to sale


  4. "Good company to work for, but corporate structure is immensely apparent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Benefits and PTO were great.

    Cons

    A lot of pressure on branches to meet quota. Resource were often scarce for branches, but with company merger taking place, this is somewhat understandable.


  5. "Collections"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    The managers are very professional, good work environment, and hours.

    Cons

    It's a call center, so it can be noisy. Not much that can be done about that.


  6. "Outside sales rep"

    StarStarStarStarStar
    Current Employee - Sales Representative in Virginia Beach, VA
    Current Employee - Sales Representative in Virginia Beach, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Great people unlimited commission opportunity

    Cons

    Crazy hours and lots of travel

    Advice to Management

    Need better work life balance


  7. "Sales Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at ADT Security Services full-time

    Pros

    Well you get to network and meet a lot of people. I’ve been in some very BIG Homes!

    Cons

    They don’t pay the reps good enough anymore. I use to make $5000 a week now I’m only lucky to bring 1500

    ADT Security Services Response

    Jul 6, 2018 – Program Coordinator

    We’re sorry to hear of your disappointment with the pay/benefits ADT offers. We’re always looking to improve our offerings to our employees as we consider our employees to be our greatest asset.

  8. "Dissatisfied Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    National Brand, Salary, Vendor support and training

    Cons

    Customer Service, Management only concern is numbers not the client themselves

    Advice to Management

    Without the Client there is no Business


  9. "Internal tech is out of date"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    If you want to work non standard hours that's something that is possible here. Lower sales managers are usually drawn from internal candidates, so it's a good chance for advancement.

    Cons

    most internal software is woefully out of date which is a real hinderence on productivity.

    Advice to Management

    Technology really needs updating. This will free up line managers to actually manage as opposed dealing with reps technical issues.


  10. "Talent Acquisition Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition Partner in Irving, TX
    Current Employee - Talent Acquisition Partner in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Outstanding work/life balance. Casual atmosphere with stress free environment. Benefits are good, includes very generous PTO policy (3 weeks in the first year and it goes up from there). Cafeteria on site on the Irving Esthers location.

    Cons

    0 at this point. I seriously can't think of a single con.

    Advice to Management

    Keep doing what your doing. You are providing a great team environment.

    ADT Security Services Response

    Jul 6, 2018 – Program Coordinator

    Thank you so much for your review!


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