ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated February 17, 2017
1,510 reviews

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2.7
Star Star Star Star Star
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ADT Security Services CEO Tim Whall
Tim Whall
96 Ratings

1,510 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 116 reviews)

  • great company great benefits and willing to be patient (in 70 reviews)

Cons
  • No work life balance if you're sick you basically have to die at work or be fired (in 34 reviews)

  • Created more busy work that didnt help sales or sales reps (in 72 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Best of the best"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in New Orleans, LA
    Former Employee - Sales Representative in New Orleans, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    This company is the best place to work everyone is so nice and helpful with getting you settled in everything you need to succeed is there you will have the best support period and everyone is so willing to help

    Cons

    When you go to certain neighborhoods just pay attention to your training you can't go wrong there's really no cons but be careful in certain neighborhoods

    Advice to Management

    There's no advice I could give because of the awesome job they do they have people for every aspect of the job to help you only thing I suggest is to add french vanilla cream to the break room

    ADT Security Services Response

    Oct 4, 2016 – Content Marketing Manager

    We're thrilled to hear of your experience and couldn't agree more with you! We're committed to achieving success at all levels of our organization, so thank you for your honest review.


  2. "great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great company great benefits and willing to be patient

    Cons

    hours can be mostly evenings with weekends pay is worth.


  3. "Inbound Sales NSC Jacksonville"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inbound Sales Representative in Jacksonville, FL
    Current Employee - Inbound Sales Representative in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Nice work environment, good equipment

    Cons

    No consideration for loyal employees

    Advice to Management

    Obviously cutting loyal employees pay and commission is the easiest way to increase the bottom line. You should be proud of yourselves for doing what is typical of most large corporations. The first place you cut is employees or the pay. You apparently did it correctly.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Inside Sales Representative in Irving, TX
    Current Employee - Inside Sales Representative in Irving, TX
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Good benefits. Great opportunity for entry level sales

    Cons

    Commission plan has changed 3 times in two years. Not much opportunity for advancement.

    ADT Security Services Response

    Feb 17, 2017 – Content Marketing Manager

    Thank you for your review. We encourage all employees to discuss career growth opportunities with their managers. Growth is important to us across all levels, and your manager is here to help map out ... More


  6. "Gave personal loans based off credit reports"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great interaction with customers to sale loans or having great conversations on educating customers on credit and how to protect it by making on time payments

    Cons

    Trying to collect or sale loans can be stressful at times but it's all about the conversation you have with them

    Advice to Management

    Very stressful but very challenging


  7. "ADT sales representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Orlando, FL
    Current Employee - Sales Representative in Orlando, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Make your own schedule. Time for friends and family

    Cons

    Micro manage. Rules always changing


  8. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician
    Current Employee - Installation Technician
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    ADT has a good pay scale, decent benefits, good environment all together.

    Cons

    Sometimes driving long distances, Hot attics.

    ADT Security Services Response

    Feb 16, 2017 – Content Marketing Manager

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level ... More


  9. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Great people and great working atmosphere.

    Cons

    Upper Management (with a few exceptions) is horrid. Big picture is never accounted for, mostly crisis management and customer service is barely tolerable. I hope now with a super star CEO that things will change.

    ADT Security Services Response

    Feb 16, 2017 – Content Marketing Manager

    Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more ... More


  10. Helpful (1)

    "Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Existing Customer Sales Representative in Jacksonville, FL
    Current Employee - Existing Customer Sales Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    You get the opportunity to change schedules every 3 months. Theoretically those with the best numbers get their choice of prime shifts which is motivation to sell. Money (commission) is not capped and overtime available if you want it.

    Cons

    Favoritism runs amok but that is everywhere. To keep your job get in good with a manager. Commission used to be great until a change in structure about 9 months ago. This caused demoralizing among the reps and many left. Our take home pay for most of us was cut in half if not more.

    Advice to Management

    Make the favoritism a bit less obvious when it comes to shift bids and corrective actions.


  11. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Pay. Pay pay pay pay

    Cons

    Lack of flexibility xx xx



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