ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated November 12, 2018
2,073 reviews

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2.8
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Approve of CEO
ADT Security Services CEO Tim Whall
Tim Whall
369 Ratings

2,073 Employee Reviews

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Pros
  • "Good benefits and working environment" (in 142 reviews)

  • "ADT offers very competitive wages to all employees along with great benefits" (in 93 reviews)

Cons
  • "Pace of operations leaves little time for work life balance" (in 48 reviews)

  • "Need to give a base to sales reps" (in 91 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "People Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boca Raton, FL
    Current Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Huge company brand recognition - really supports the ADT Sales Reps to set appointments and make the sell. Everyone knows ADT!

    Cons

    Many moving pieces due to the positive growth of the company.

    Advice to Management

    none to mention at this time

    ADT Security Services Response

    Mar 30, 2018 – Talent Acquisition Program Coordinator

    Thank you for your review!


  2. "Amazing place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    ADT is a well-established company in the security industry that offers endless opportunities to advance your career. I sincerely enjoy coming to work everyday & leaving with the knowledge that the work I am doing is making a difference!

    Cons

    None that I can think of!

    Advice to Management

    Continue to encourage feedback from your employees.

  3. "Commercial Security Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Reputation, name recognition. Local staff.

    Cons

    Continual training. Availability of resources.

    Advice to Management

    Better interaction and grooming.

    ADT Security Services Response

    Nov 14, 2018

    Thank you for your review. Our employees are of the utmost importance to us, and we wish you the very best!


  4. "security installation"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    The pay was pretty good.

    Cons

    Management was not very good.

    ADT Security Services Response

    Nov 14, 2018

    Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard.


  5. "Inbound csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    There is lots of overtime available

    Cons

    Just a person in a seat


  6. "Could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Shoreview, MN
    Current Employee - Anonymous Employee in Shoreview, MN
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Great people and incentives
    No micro-managing

    Cons

    Need more install technicians
    Cold calling

    ADT Security Services Response

    Nov 14, 2018

    Thank you for leaving your honest review. Our employees' happiness is always top-of-mind! To help ensure personal and professional success, we do recommend open communication with your direct manager.... More


  7. "Residential Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Flexible Schedule and benefit package

    Cons

    12 hour days, 6 day weeks

  8. "Former security experience need only apply"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Commercial Sales Representative
    Current Employee - Commercial Sales Representative
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Lots of products and solutions to offer clients. Good brand name to work under.

    Cons

    If you get past operations to sell a project you have to fight tooth and nail to hang on to it. Operations does not care how long it takes them. If you are going to "flood" the sales floor at least hire enough support staff to support a full size team. Pay is mediocre considering what has to be done to accomplish a sale.

    Advice to Management

    Hire more support staff to support the massive amount of sales teams. Do not ignore you sales teams.


  9. "tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    can't think of any. Maybe the training before hand? They do a lot of training before you're put on the floor.

    Cons

    every second of your life there is tracked. bathroom breaks- if you take 1 too many or 1 too long you get questioned about it.

    Advice to Management

    performance metrics aren't everything when it comes to customer service


  10. Helpful (1)

    "Sinking ship?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Sacramento, CA
    Current Employee - Sales in Sacramento, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Flexible schedule and Industry leader

    Cons

    Company is down sizing and constantly changing commissions in companies favor

    Advice to Management

    Pay your Sales reps better so you retain your top talent.


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