ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated October 19, 2017
431 reviews

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2.0
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ADT Security Services CEO Tim Whall
Tim Whall
28 Ratings

431 Employee Reviews

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Pros
  • Good benefits and definitely room for growth (in 125 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 88 reviews)

Cons
  • Pace of operations leaves little time for work life balance (in 42 reviews)

  • Created more busy work that didnt help sales or sales reps (in 78 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not a good environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in West Henrietta, NY
    Former Employee - Anonymous Employee in West Henrietta, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services (More than 10 years)

    Pros

    Decent benefits, coworkers, holiday pay

    Cons

    No chance for advancement unless you play their political games, no respect for long term employees, too much favoritism

    Advice to Management

    Treat your people with respect, not like children. This company has a Big Brother mentality. Let employees service the customer instead of worrying so much about how long the call takes. Bottom line should be customer satisfaction not stats. Hire better people!


  2. "Even going private could not help the culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Private in Irving, TX
    Former Employee - Private in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Caring middle level managers, decent pay.

    Cons

    Sr. VP leadership in the Customer Care division does not have a clue on how to keep customers or long term employees happy. They are focused on themselves and a silly agenda on how to make numbers look good.

    Advice to Management

    Stop trying to make things look better than they are. Take care of your customers and your employees and they will take care of you.

  3. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time

    Pros

    Wealth of knowledge ; Always something new to learn

    Cons

    No communication between agents and management; Hard to move departments and expand knowledge base; Management does back up agents

    Advice to Management

    Treat your employees better and there would not be as much turnover; Staff better and service levels/morale would not be as down as they are


  4. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time

    Pros

    Job Security -facilities on point Strong Brand Name Several locations

    Cons

    Very micromanaged
    Consistently changing policies prior to notifying employees
    Retroactively policies prior to the policies inception.
    Poor management chain between departments.

    Advice to Management

    Please less micromanagement. If i am finishing an account, please dont require me to stop what i am doing, just to go to break on time.


  5. Helpful (2)

    "Can be better for the #1 security company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer in Oak Brook, IL
    Current Employee - Installer in Oak Brook, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Workable hours. Co workers are easy to work with on jobs.

    Cons

    Mid Level Management. Will try to send you home with no pay if no work, when you company say to guarantee you 40 hours. You pay into a union with no benefits and does not help if there's an issue with management. No room for growth

    Advice to Management

    Give more training to allow techs to advance their field. Not just the select few


  6. "Pros and Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Sales Manager in Louisville, KY
    Former Employee - District Sales Manager in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 10 years)

    Pros

    Good Training and benefits, Good products

    Cons

    Too many hours and top leadership changes too much

    Advice to Management

    seek advice from your field teams


  7. Helpful (1)

    "You get what you pay for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Elmsford, NY
    Former Employee - Anonymous Employee in Elmsford, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Good health benefits that's about it

    Cons

    the pay so little they can only hire idiots for sales. If you work hard you will be the only one

    Advice to Management

    pay more, hire more ambitious sales people

  8. "Productivity Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Techs were cool, and made a lot of friends there.

    Cons

    Poor management, favoritism and very low pay.


  9. "Management is Horrible"

    StarStarStarStarStar
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services as a contractor

    Pros

    Nice location and building facilities

    Cons

    Management is not supportive. Company is very behind in competing with other new security companies and the decisions are made for customer experience by management who thinks they know customers and don't need to so research to be impactful.

    Advice to Management

    Train your people managers and hire a Digital Advisor consultant to look at technologies and provide a roadmap for Digital Transformation. The current staff is NOT capable of getting them into a solid 2020 customer offering with customer experience behind it.


  10. Helpful (2)

    "Small Business Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Helpful sales force. Nice cafeteria with cheap food.

    Cons

    Poor management. Inadequate training and minimal governance from above.

    Advice to Management

    Guide the employees and have more control rather than just looking at numbers


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