ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated July 17, 2017
462 reviews

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3.0
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ADT Security Services CEO Tim Whall
Tim Whall
35 Ratings

462 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 122 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 81 reviews)

Cons
More Pros and Cons

  1. "Administration support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Administrative Representative in Anaheim, CA
    Current Employee - Administrative Representative in Anaheim, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Benefits package, wellness program and ADT Always Cares are wonderful incentives for this company. ADT provides opportunities to grow within the organization.

    Cons

    High turnover rate for employees which causes issues in daily processes and routines. Customer service needs to be for internal staff as well as external customers.

    Advice to Management

    Employees are internal customers and need to be listened to for feedback


  2. Helpful (1)

    "Try If You Dare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Advisor in Baton Rouge, LA
    Former Employee - Security Advisor in Baton Rouge, LA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    you meet a lot of interesting people from all walks of life and you have an opportunity to help save and change lives

    Cons

    Too many internal issues and lack of organizational structure

    Advice to Management

    Management should work hard with team members to make it easier work the team to accomplish there goals. Too much and too many uncertainties about the disconnects that occur on a daily basis.

  3. "Clearly the Industry Leader, has improved but has a long way to go."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Cincinnati, OH
    Current Employee - Sales Manager in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Best in the Business! Operations has improved 100%! Great local team and management with excellent goals and fore site .

    Cons

    Acquisition, merge, redesign, getting fair pay. Continuous policing of reps commissions thru multiple software systems to make sure nothing is incorrect.

    Advice to Management

    Upper management needs better communication in advance to mid management on direction of moves. No time for any adjustments to moves that effect pay.


  4. Helpful (6)

    "Great sales job you just have to be self motivated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Tons of freedom if you can manage your time. You can make a lot of money. Company covers expenses. Lots of resources to work with.

    Cons

    Feels like your on your own out there. If you don't stay busy you'll run out of money. It's all self generated business. You have to compete against dealers that also represent ADT

    Advice to Management

    Don't over crowd Territories. Give the install manager more room to breath for install.


  5. Helpful (1)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Pelham, AL
    Former Employee - Sales Representative in Pelham, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Excellent name recognition in the marketplace

    Cons

    Prices are too expensive. A lot of the management arent trained well enough and arent their to support the reps

    Advice to Management

    Support the reps better


  6. "BI Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Cool headquarter facilities with Gym, Drs office, Starbucks
    Lots of projects around BI
    Great community outreach program

    Cons

    Very traditional hierarchical organization
    IT budget for team events and socialization is scarce

    Advice to Management

    Allow more of the modern organization practices, remote work, more socialization, more IT recognition.


  7. "Good place to work, good benefits and nice building"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Boca Raton, FL
    Former Employee - Senior Financial Analyst in Boca Raton, FL

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Learned a lot using new systems.

    Cons

    Incoherent Manager. I could have benefitted so much more under the right Manager. And Merger resulted in job losses of course and more to come I am sure. When I first started I couldn't understand why you needed an entire build of people just to sell home security. Well I guess you didn't after all.

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 10 years)

    Pros

    Company offers many different positions and ability for employees to move around

    Cons

    Company could be more employee friendly


  9. Helpful (1)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Orem, UT
    Former Employee - Unit Manager in Orem, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Great focus on providing world class service to their customers.

    Cons

    Their employees are only a number to them and not much incentive to work for them. This size of company it is hard to get lost.

    Advice to Management

    Treat your employees better, provide awesome incentives, get current with technology, appeal more to the younger generation, and keep your programs simple.


  10. Helpful (1)

    "Small Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Anaheim, CA
    Former Employee - Small Business Sales Representative in Anaheim, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Flexible Schedule
    Lots of resources
    Great training
    Great team/managers

    Cons

    Commission only can be hard if you do not put in the work. Also depending on the are you are assigned it could be a make or break for you. New terms when I left required a minimum 3 year contract that people were just not willing to sign.

    Advice to Management

    Reevaluate your customer agreements and make them more accessible to everyone/ in line with competition.


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