ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated July 20, 2017
274 reviews

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4.0
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ADT Security Services CEO Tim Whall
Tim Whall
32 Ratings

274 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 123 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 81 reviews)

Cons
  • Long hours, no work-life balance (in 39 reviews)

  • Created more busy work that didnt help sales or sales reps (in 76 reviews)

More Pros and Cons

  1. "Tech support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time

    Pros

    Good pay with plenty chances of advancement. Job not too hard.

    Cons

    Productivity is a required component of job reviews which might be unrealistic.


  2. "Licensing and Compliance Coodinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensing and Compliance Coordinator in Knoxville, TN
    Current Employee - Licensing and Compliance Coordinator in Knoxville, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Love the work, I like to help others to succeed. In this position I get to help each new employee to get the paperwork that they will need for licensing purposes.

    Cons

    Compensation is lower than one would expect.

    Advice to Management

    Be aware for all aspects of the running of each center.

  3. "Billing Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Professional managers no drama get work place.

    Cons

    Hours sucked and I would be there all day. I had to quit to go to school but other than that great company.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    -Friendly environment.
    -Good exposure
    -Some benefits
    -Gym in the office
    -Starbucks inside the office

    Cons

    -Salary is not up to the level of the expenses in the area, south Florida is significantly expensive.

    Advice to Management

    Nothing much of a suggestion, since the upper management changed due to merger with Protection 1.


  5. "Field Support Specialist"

    StarStarStarStarStar
    Former Employee - Field Support Specialist in Jacksonville, FL
    Former Employee - Field Support Specialist in Jacksonville, FL

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Get paid weekly, good benefits

    Cons

    work is based on numbers not quality of work

    Advice to Management

    managers tend to micromanage


  6. "Good company and leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Salt Lake City, UT
    Former Employee - Regional Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Big stable company with new leadership that will make the company operate better, grow and be a better company to work for. Good benefita

    Cons

    Big company hard to get noticed by upper management. A lot of changes in the last few years with acquisitions. Not a lot of cons

    Advice to Management

    Look closely at mid level management have done in tenure and what they have brought to the company instead of looking at spreadsheets


  7. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Anonymous Freelancer
    Former Freelancer - Anonymous Freelancer

    Pros

    Everyday is different, learn a lot of communication skills. Also increases your confidence!

    Cons

    A lot of walking and the weather since you are going to be out doors alot. Also commission based so sometimes there is bad weeks but it is good and bad cause the good ones are great. Just like a roller coaster highs and lows.

    Advice to Management

    More training up front and required shadowing!

  8. "Its sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Account Executive in Houston, TX
    Current Employee - Business Account Executive in Houston, TX
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Flexible hours, training available, able to move to different positions within company.

    Cons

    Have to be self starter, some company appointments. There is very little management.

    Advice to Management

    Some departments lack management


  9. "Customer service specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Irving, TX
    Former Employee - Customer Service Specialist in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    They offer a lot of over time and I really liked the managers I had.

    Cons

    They track your every move no matter how good of an employee you are. Review every week

    Advice to Management

    Management can only do what they are told by their boss, so just make the process with the people under you as stressless as possible.


  10. "Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Structured Company. Unlimited Income. Great benefits.

    Cons

    Strict culture makes it unpleasant company to work for.


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