ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated August 18, 2017
168 reviews

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5.0
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ADT Security Services CEO Tim Whall
Tim Whall
50 Ratings

168 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 123 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 86 reviews)

Cons
More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Customer Care Team Manager"

    StarStarStarStarStar
    Current Employee - Customer Care Team Manager in Jacksonville, FL
    Current Employee - Customer Care Team Manager in Jacksonville, FL

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Wonderful opportunity for growth.
    An opportunity to help save someone's life!
    Fun family environment!
    They invest in continued education of their employees!

    Cons

    Must be resilient to consistent change and solving problems.

    Advice to Management

    Keep investing in the quality of your leaders.

    ADT Security Services Response

    May 31, 2017 – Talent Acquisition Coordinator

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level... More


  2. "Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Great reputation and product line

    Cons

    None that I can think of

    Advice to Management

    N/A

  3. "excellent carrer with hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    management is excellent and training is top notch

    Cons

    you get out what you put in. you must be self motivated to succeed


  4. "Talent Acquisition Partner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Talent Acquisition Partner in Denver, CO
    Current Contractor - Talent Acquisition Partner in Denver, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services as a contractor (Less than a year)

    Pros

    Great benefit options, 401k match 5%, Tuition reimbursement, great company culture and attitudes, open to feedback, progressive technology resources

    Cons

    It's unknown how long I'll be on contract, which is somewhat concerning. I'd like to know some kind of a timeline for permanent conversion.

    Advice to Management

    Continue to provide clear, transparent updates to employees and contractors.


  5. Helpful (1)

    "ADT security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate III Customer Care in Aurora, CO
    Current Employee - Associate III Customer Care in Aurora, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Knowing I am working with someone to save a life and help someone feel safer

    Cons

    there is really no cons as long as you show up every day


  6. "FSC Provisioning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSC Provisionng in Aurora, CO
    Current Employee - FSC Provisionng in Aurora, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Awesome people! Very friendly! Great place for a career, Easy to move up in the company. I have been here for over a year and I love it! -Cody

    Cons

    I don't really see cons. You have to be willing to adapt to changes daily like you would in any company.

    Advice to Management

    Keep up the great work!


  7. "Recruiter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Recruiter
    Current Employee - Senior Recruiter
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    ADT is a very solid company who I feel really captures the true meaning of work and home life balance. I do plenty of work from home on my weekends and at night but I never feel like I am working 24/7 because the less busy times even it all out. My manager is always so flexible with the hours worked making sure you've done your 40 plus hours a week but not 50 plus hours. and I completely appreciate that flexibility, especially when you have school aged children who may need you to attend an event or two during the week. I truly feel the environment at ADT is unmatched compared to any other company I have worked for and I am proud to be a part of the ADT family.

    Cons

    I would say the only con I have is the onboarding process when it comes to the flow of hiring documents. The order in which came in and some of the emails went to the spam folder so it got a bit confusing. I also kept getting kicked out of my profile when I tried to view the PDF hiring files I was supposed to electronically sign off on so that was a bit frustrating but that has nothing to do with the company and seems more like a software issue to me.

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Support Technician in Aurora, CO
    Current Employee - Field Support Technician in Aurora, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Great pay
    Great Benefits
    loads of time off
    many perks

    Cons

    very busy
    policies and procedures aren't always clear
    new management and CEO has some interesting views on business

    Advice to Management

    Don't make changes to a policy half way through the year and make internal transfers not such a "taboo" type of thing.

    ADT Security Services Response

    Aug 1, 2017 – Talent Acquisition Partner

    Thank you for writing your review! Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional... More


  9. Helpful (1)

    "Recruiting Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Great team collaboration between all departments. We are always receiving Corporate updates as to what is happening company wide and there is no lack of communication. Great morale and employee perks!

    Cons

    I'd like to see an up-to-date organizational chart and understand the company structure from the top down.


  10. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boca Raton, FL
    Current Employee - Director in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    ADT is a company with a purpose, we save lives for a living. Excellent work environment, passionate leadership team, great benefits and career growth within the organization.

    Cons

    Opportunity exists in streamlining and documenting processes.

    ADT Security Services Response

    Jul 27, 2017 – Talent Acquisition Partner

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level... More


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