ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated August 19, 2017
1,688 reviews

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1,688 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 123 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 86 reviews)

Cons
More Pros and Cons

  1. "FSC Provisioning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FSC Provisionng in Aurora, CO
    Current Employee - FSC Provisionng in Aurora, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Awesome people! Very friendly! Great place for a career, Easy to move up in the company. I have been here for over a year and I love it! -Cody

    Cons

    I don't really see cons. You have to be willing to adapt to changes daily like you would in any company.

    Advice to Management

    Keep up the great work!


  2. "Field Support Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ADT Security Services full-time

    Pros

    Good overall benefits for associates

    Cons

    It is hard to get time off

    Advice to Management

    Rework availability for associates to use time off earned

  3. "FIELD SUPPORT REP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Aurora, CO
    Current Employee - Anonymous Employee in Aurora, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Casual setting, pay is on par with other companies. Good benefits.

    Cons

    Busy call center, employees are micromanaged and always under the microscope. Company continuously will add more and more duties without a increase in pay. Pay raises are earned by stats, stats for pay raises are unrealistic and are hardly ever achieved by most employees.

    Advice to Management

    If a employer has high expectations of there employees, expect the same exceptions for the employer/company.


  4. "Account Manager I"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Wichita, KS
    Current Employee - Account Manager in Wichita, KS
    Recommends
    Neutral Outlook

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    I can tell that this company is genuinely interested in my success! I have had a positive interaction from the interview process through to training. The energy of success compliments this company. They build you up using tools to make you want to succeed. I would recommend ADT without hesitation.

    Cons

    Its funny to say however, parking is a con to the company location here in Wichita, KS. I would say a parking garage would benefit this location.

    Advice to Management

    Don't change what you are doing. The process works. My peers are just as driven as I am in the success of the company and in themselves.


  5. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Support Technician in Aurora, CO
    Current Employee - Field Support Technician in Aurora, CO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Great pay
    Great Benefits
    loads of time off
    many perks

    Cons

    very busy
    policies and procedures aren't always clear
    new management and CEO has some interesting views on business

    Advice to Management

    Don't make changes to a policy half way through the year and make internal transfers not such a "taboo" type of thing.

    ADT Security Services Response

    Aug 1, 2017 – Talent Acquisition Partner

    Thank you for writing your review! Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional... More


  6. "Efficient and easy process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiter in Rochester, NY
    Current Employee - Recruiter in Rochester, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Great benefits including 401 K with a 5% employer match. Healthy rewards, community involvement. Great vision and mission.

    Cons

    No cons to report at this time


  7. Helpful (1)

    "Recruiting Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Great team collaboration between all departments. We are always receiving Corporate updates as to what is happening company wide and there is no lack of communication. Great morale and employee perks!

    Cons

    I'd like to see an up-to-date organizational chart and understand the company structure from the top down.

  8. Helpful (1)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Boca Raton, FL
    Current Employee - Director in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    ADT is a company with a purpose, we save lives for a living. Excellent work environment, passionate leadership team, great benefits and career growth within the organization.

    Cons

    Opportunity exists in streamlining and documenting processes.

    ADT Security Services Response

    Jul 27, 2017 – Talent Acquisition Partner

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level... More


  9. Helpful (2)

    "Excellent company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Coordinator in Denver, CO
    Current Employee - Human Resources Coordinator in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    I can honestly say that my best career experience has been working at ADT. They provide a great work environment, plenty of perks and benefits, community involvement, and lots of room for career development and upward mobility. I am always engaged and interested in my work and there is never a boring day. I plan on staying at ADT for a very long time!

    Cons

    One of the only cons is the changing environment. Based on the industry, this is to be expected as technology progresses and as the needs of the customer change. If you need a repetitive work environment that never changes ever, you will not be successful at ADT.

    Advice to Management

    My advice to the management team is to have a bigger team - right now their teams are rather large, about 18 - 20 employees each. The management team does a great job, but I feel they are stretched thin. If we have more management, they can have smaller teams of 12-15 employees.


  10. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accountant in Boca Raton, FL
    Former Employee - Accountant in Boca Raton, FL

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Lots of learning opportunities and great exposure to variety of technical work. Good benefits and reputable company.

    Cons

    Not much work life balance, volatile and sometimes stressful work environment , lack of organization and communication between departments.

    Advice to Management

    There is a need to simplify and reorganize processes , there are opportunities to create a better work culture and environment for employees.


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