ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated July 20, 2017
1,657 reviews

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1,657 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 122 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 81 reviews)

Cons
More Pros and Cons

  1. "Great Place to Work!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Mnagr in Jacksonville, FL
    Current Employee - Team Mnagr in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    ADT offers very competitive wages to all employees along with great benefits. Company has a very good open door policy where you can go to any team manager, unit manager or director for anything and they always help with a smile. ADT really cares about their employees and has a employee first culture. ADT has a large footprint in Jacksonville and we offer career growth.

    Cons

    Paid time off is not always available due to the needs of the business.

    Advice to Management

    Nothing comes to mind


  2. "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jacksonville, FL
    Current Employee - Anonymous Employee in Jacksonville, FL
    Recommends

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Great place to work, family environment, awesome benefits, work/life balance

    Cons

    No negative experience, too good to be true

    Advice to Management

    Keep hiring awesome people!

  3. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Boca Raton, FL
    Current Employee - Accountant in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Lots of challenges, some of the most intelligent coworker's your will ever have, great benefits

    Cons

    Expectation to work long hours more than just during close.


  4. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Wichita, KS
    Current Employee - Director in Wichita, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    The culture is great! We save lives and property. Fun place to work with purpose. Lots of engagement in community and giving back. Employees are recognized for saving customers lives and property.

    Cons

    Everyone and everything is great! ADT has an Open door policy able to share feedback and concerns. Great place to work.

    Advice to Management

    Keep up the great work. Love how Tim Whall is focused on the customer and always puts the customer first. Very excited to have a leader leader that practices what he preaches :)

    ADT Security Services Response

    May 24, 2017 – Talent Acquisition Coordinator

    We're so happy to hear and couldn't agree more with your review. We're thrilled to know of your positive experience. Thank you for your review and we wish you all the best in your career at ADT!... More


  5. Helpful (1)

    "Sales Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 5 years)

    Pros

    Its great when the security system you sold someone actually works and helps save a life or prevents a burglary.

    Cons

    Poor work life balance. Unreasonable expectations often.

    Advice to Management

    Take care of your internal customer and they will take care of the external customers.

    ADT Security Services Response

    Jun 12, 2017 – Talent Acquisition Coordinator

    We appreciate your review. At ADT, we look to ensure successful careers for all employees. We challenge our colleagues at every step their career and try to provide them with the tools they need to... More


  6. "Good benefit, but..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    In terms of salary and benefit, ADT is unbeatable in Boca Raton. They pay high dollar for the right talents. On the top of that, they also provide peeks to employees which is not common in South Florida, such as discounted yet yummy food, cookie day, popcorn day, complimentary gym/fitness classes etc.

    Cons

    The reality of the job is different from what they sold me during the interview. Also, the management style is confusing and lack of direction.

    Advice to Management

    Be more honest of the work nature during the interview so the candidate will not have any surprise from the very first day of the job.


  7. "Administrative Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Great people to work with in the Kansas City office. Great company - ample time off, healthcare affordable and good.

    Cons

    Location, lack of advancement opportunities

  8. "Overtime makes all the money for hourly techs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician in Springfield, VA
    Current Employee - Installation Technician in Springfield, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Overtime. Work every Saturday if you want for OT. Depending on how much you work, you can make 1 and 1/2 x your base pay for the year, maybe a little more.

    Cons

    Its all about the numbers. Thats most jobs nowadays though


  9. Helpful (2)

    "Inbound operator"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Rochester, NY
    Former Employee - Anonymous Employee in Rochester, NY
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Overtime, decent pay, good hours

    Cons

    Cannot take any time off

    Advice to Management

    Try to keep employees , huge turnover


  10. "Great company, better people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SEO LEAD/User Experience STRATEGIST in Boca Raton, FL
    Former Employee - SEO LEAD/User Experience STRATEGIST in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Great company to work for... amazing people working in almost every company's functional areas.

    Cons

    People turn over is very high. A lot of changes in very short periods of time.

    Advice to Management

    Try to work on keeping outsiders. Contractors contribute greatly to the team


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