ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated March 28, 2017
1,546 reviews

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1,546 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 117 reviews)

  • great company great benefits and willing to be patient (in 71 reviews)

Cons
  • Zero work life balance which makes like difficult for a single parent (in 35 reviews)

  • Created more busy work that didnt help sales or sales reps (in 73 reviews)

More Pros and Cons

  1. "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Inside Sales Representative in Irving, TX
    Current Employee - Inside Sales Representative in Irving, TX
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    Good benefits. Great opportunity for entry level sales

    Cons

    Commission plan has changed 3 times in two years. Not much opportunity for advancement.

    ADT Security Services Response

    Feb 17, 2017 – Content Marketing Manager

    Thank you for your review. We encourage all employees to discuss career growth opportunities with their managers. Growth is important to us across all levels, and your manager is here to help map out ... More


  2. "Gave personal loans based off credit reports"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great interaction with customers to sale loans or having great conversations on educating customers on credit and how to protect it by making on time payments

    Cons

    Trying to collect or sale loans can be stressful at times but it's all about the conversation you have with them

    Advice to Management

    Very stressful but very challenging


  3. "Stay Away"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Representative in Morrisville, NC
    Former Employee - Outside Sales Representative in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    Day begins st 9am, free coffee, and nice facility

    Cons

    Poor pay, poor leads to call, and wear and tear on vehicle

    Advice to Management

    Have managers to tell the truth about the job during the interview process.

    ADT Security Services Response

    Mar 21, 2017 – Content Marketing Manager

    Thank you for leaving your review. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installation Technician
    Current Employee - Installation Technician
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    ADT has a good pay scale, decent benefits, good environment all together.

    Cons

    Sometimes driving long distances, Hot attics.

    ADT Security Services Response

    Feb 16, 2017 – Content Marketing Manager

    We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level ... More


  6. "Service Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    Benefits, team work, take-home truck, some independence

    Cons

    Management micro manages, all about numbers, customers above everything. Low morale

    Advice to Management

    If you don't take care of your people, the customers will suffer


  7. Helpful (2)

    "Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Existing Customer Sales Representative in Jacksonville, FL
    Current Employee - Existing Customer Sales Representative in Jacksonville, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    You get the opportunity to change schedules every 3 months. Theoretically those with the best numbers get their choice of prime shifts which is motivation to sell. Money (commission) is not capped and overtime available if you want it.

    Cons

    Favoritism runs amok but that is everywhere. To keep your job get in good with a manager. Commission used to be great until a change in structure about 9 months ago. This caused demoralizing among the reps and many left. Our take home pay for most of us was cut in half if not more.

    Advice to Management

    Make the favoritism a bit less obvious when it comes to shift bids and corrective actions.


  8. "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Great people and great working atmosphere.

    Cons

    Upper Management (with a few exceptions) is horrid. Big picture is never accounted for, mostly crisis management and customer service is barely tolerable. I hope now with a super star CEO that things will change.

    ADT Security Services Response

    Feb 16, 2017 – Content Marketing Manager

    Thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more ... More


  9. "ADT not so secure"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time

    Pros

    Great pay and great coworkers

    Cons

    Bad management and no environment that creates unity amongst employees its always management against the workers

    Advice to Management

    become human beings


  10. "Corporate sales consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Charlotte, NC
    Current Employee - Anonymous Employee in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    Staff, flexibility staff staff staff

    Cons

    Turnover rate, Commission plan and growth.

    Advice to Management

    Stay away from door to door sales. It devalues your product. Today's society any allegations can be made from a potential customer accusing a sales rep of liability.

    ADT Security Services Response

    Feb 23, 2017 – Content Marketing Manager

    Thank you for writing your review. Our ADT employees are very valuable to us, and we're always looking to make improvements as a company and as an employer. To help ensure personal and professional ... More


  11. Helpful (1)

    "Customer service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    Pay. Pay pay pay pay

    Cons

    Lack of flexibility xx xx



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