ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated August 21, 2017
1,692 reviews

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1,692 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 123 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 86 reviews)

Cons
More Pros and Cons

  1. Helpful (4)

    "Resi Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RESIDENTIAL SERVICE TECH in Tri Cities, WA
    Current Employee - RESIDENTIAL SERVICE TECH in Tri Cities, WA
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    If you'd like a very premature head of gray hair and endless anxiety issues!

    Heavily GPS tracked company vehicle, saving some gas money.

    Cons

    Pay could be more
    Management is Atrocious
    Company constantly sets you up for Failure
    Expectations are ludicrous
    Morale is low, fellow techs very unhappy
    Unethical work conditions
    Favoritism runs rampant

    Allow me the first to ask you ADT....how much are you paying people to come to glass door to write a 5 star review? I bet lots. Because us employees know the truth of how it is here.

    People if you're looking to be a tech here, especially in the tri state area, STAY AWAY.

    You're expected to:
    Do 7-8 calls a day, fixing it right the first time using REFURBISHED parts that fail immediately the moment you leave, while also trying to upsell a customer equipment because a quota of $1000.00 dollars is expected per month, while each call is also 45 minutes to an hour away from each other with a route that makes no sense, while obeying all speed limits if not run the risk of being fired due to the GPS in the vans, while not idling the company vehicle at all even if you're on breaks or lunch causing you to sweat bullets in the summer and freeze in the winter, while your manager tracks your numbers like a dog and sends you 8 emails a day saying that efforts are never good enough.

    Oh and ADT, please don't answer this back with the usual "Our employees happiness is our top priority" because clearly if it was, the company would be like this.

    You people don't care.

    Advice to Management

    Advice to management? No comment, I don't want to get banned from here.


  2. Helpful (2)

    "Inside Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time

    Pros

    Robert is Great! However, he will be leaving soon. You get 19 days of paid time off and most holidays. The center is now open M-F from 8am-9pm, so you are guaranteed weekends off.

    Cons

    The commission structure continues to change and you do not know what you will be making until the end of the month due to a tier based structure (conversions, close rate and total closes). You can make .3-4% commission of your total sale. You move up and down throughout the month based on performance. One month you may make $500 in commission and the next $4000. There is a large management turn over and the director is clueless and no opportunities for advancement.

    Advice to Management

    Need to change the compliance, it is unrealistic to have someone in their seat 97% of the time when managers walk around constantly. Literally, you can't be off the phone for more than 12 minutes outside of breaks and lunch.

    They also have a no phone policy for the agents, but they are constantly on their phones with their wives/girlfriends. Agents can't have their phone in the pocket without getting written up.

  3. "ADT inside sales exsisting customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ADT Security Services full-time

    Pros

    stable hours, weekends off, great benefits.

    Cons

    when slow you get sent home, strict on schedules, no latter to move up.

    Advice to Management

    be more open to different sales techniques.


  4. Helpful (4)

    "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Horsham, PA
    Former Employee - Sales Representative in Horsham, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    You are your own boss and can manage your own time in most cases.

    Cons

    No base Salary. Depending on what is going on you may not make a red penny no matter how hard you work. It all depend on your assigned area. Etc

    Advice to Management

    To understand that ADT's reputation is dwindling and there are other reputable companies that customers are supporting. This makes our antiquated sales game more difficult. They need to lower prices and i guarantee you sales will jump!


  5. Helpful (8)

    "Great sales job you just have to be self motivated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Tons of freedom if you can manage your time. You can make a lot of money. Company covers expenses. Lots of resources to work with.

    Cons

    Feels like your on your own out there. If you don't stay busy you'll run out of money. It's all self generated business. You have to compete against dealers that also represent ADT

    Advice to Management

    Don't over crowd Territories. Give the install manager more room to breath for install.


  6. "Great company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Talent Acquisition in Denver, CO
    Current Employee - Talent Acquisition in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time

    Pros

    Really good company with a clear mission of there it wants to go.
    The leadership team is amazing and always available to help when you need something, even though they may be in different states. There is a lot of coaching and mentorship to help employees truly succeed in their roles.
    Hiring is done very carefully to ensure a team that is on the same page and wanting to stay long term. This creates teams that are aligned and motivated.
    The culture is great too, very flexible in terms of scheduling, vacation, and dress code.

    Cons

    Can't think of one at the moment.

    Advice to Management

    Continue to invest in training and team culture.

    ADT Security Services Response

    Jul 7, 2017 – Talent Acquisition Partner

    Thank you for leaving your honest review. Our employees' happiness is always top-of-mind, and we so excited to hear that your experience has been going so well!


  7. "former worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSG in Irving, TX
    Former Employee - CSG in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services (Less than a year)

    Pros

    The pay is OK
    Training is acceptable for the time frame that is given

    Cons

    the schedules sucks
    worked every weeked
    attendance policy is unforgiving
    managers never in site to help
    customers either rude or unsuspecting
    unethical business procedures in my opinion
    extremely heavy call volume
    systems either crashing or running too slow

    Advice to Management

    have more interaction with your agents

    ADT Security Services Response

    Aug 14, 2017 – Talent Acquisition Partner

    Thank you for leaving your honest review. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.

  8. "Resi Resale"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Resi Resale in Columbia, SC
    Former Employee - Resi Resale in Columbia, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Great benifits, insurance, 401k, etc.! I had a great Manager! Who is my new manager at my new company BTW.

    Cons

    Really never had any bad cons till this past year, I'm guessing when the merger happened. I went through 3 in the 7 years I was there, this by far was the down fall.

    Advice to Management

    Wake up!!!!


  9. Helpful (2)

    "Try If You Dare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Advisor in Baton Rouge, LA
    Former Employee - Security Advisor in Baton Rouge, LA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    you meet a lot of interesting people from all walks of life and you have an opportunity to help save and change lives

    Cons

    Too many internal issues and lack of organizational structure

    Advice to Management

    Management should work hard with team members to make it easier work the team to accomplish there goals. Too much and too many uncertainties about the disconnects that occur on a daily basis.


  10. "Great job if you are ok with being annoying!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales
    Former Employee - Field Sales
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time

    Pros

    Great money to be made

    Cons

    Zero Work/Life balance, unpredictable schedule, sales tactics that were absolutely atrocious and annoying, lack luster training


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