ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated July 21, 2017
1,658 reviews

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1,658 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 123 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 81 reviews)

Cons
  • Long hours, no work-life balance (in 39 reviews)

  • Created more busy work that didnt help sales or sales reps (in 76 reviews)

More Pros and Cons

  1. "Great company, better people!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SEO LEAD/User Experience STRATEGIST in Boca Raton, FL
    Former Employee - SEO LEAD/User Experience STRATEGIST in Boca Raton, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Great company to work for... amazing people working in almost every company's functional areas.

    Cons

    People turn over is very high. A lot of changes in very short periods of time.

    Advice to Management

    Try to work on keeping outsiders. Contractors contribute greatly to the team


  2. Helpful (4)

    "🦀's in a Bucket at Irving ADT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Pays is ok that's about it
    A great place to work if you like being underappreciated
    A great place to work if you like getting talked bad to by ratchet co-workers

    Cons

    Childish Employees
    Messy Co-workers
    Messy Trainer's who feed into the mess of childish co-workers
    If you are smart and learn the company, your manager will hold you back

    Advice to Management

    Advice to custom homes management. If you are going to micro manage please learn the job at hand. Don't be so quick to say "this must change" and "that's not right "and you don't take calls. How can you provide criticism when you are unsure of the process yourself. Also hire Employees who come to work to do their job not worry about what's going on in other people's lives. Get rid of the Employees who do not come to work to actually assist customers. People like myself were forced to deal with already mad customers and now even more furious due to being told wrong information or erroneous trouble shooting tips.... The good ones like myself walked away and I actually loved the job...

    ADT Security Services Response

    Jun 16, 2017 – Talent Acquisition Partner

    We are sorry to hear about your experience but thank you for leaving an honest review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you... More

  3. Helpful (1)

    "80% self generated business, You Either have it or you don't."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Residential Sales Representative in Spokane, WA
    Former Employee - Residential Sales Representative in Spokane, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    It's what you make out of it. Flexible hours if you do it right. People in the office seemed to be honest and actually care about customers. Get good enough and you can sell directly over the phone instead of putting miles on your car.

    Cons

    Constantly have to keep the pipeline full. This isn't a job you will start immediately making tons of money at. You can't take your foot off the gas if you want to consistently make money here. certainly other sales jobs out there where you do a fraction of the leg work and can make double the money. If you aren't good over the phone, cold calling, being able to get your foot in the door to set appointments to strangers, getting multiple referrals from each home owner, joining/speaking at networking groups or being able to dedicate weekends to setting up booths in front of a location to draw business, constantly doing follow up with potential customers, setting your schedule and reminders for yourself and everything else that goes into basically running your own business then you simply will not succeed here don't even waste your time if you know you aren't that kind of person.

    Advice to Management

    Way too big of an emphasis on self generated leads and zero emphasis on closing company leads. Reps would have 10 self generated leads but only sell 1 out of 17 company leads yet they would be praised for how good they were doing. Reps with 14 out of 17 company leads sold but had only 3 self generated leads would be the ones getting talked to in the managers office for lack of performance. Kinda seems backwards


  4. "Former sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brookfield, WI
    Former Employee - Anonymous Employee in Brookfield, WI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    8 million customers to upsell, brand recognition

    Cons

    Solely commission based job, 12 cents a mile

    Advice to Management

    Give more power to local branch


  5. "Enjoyed working there, but no opportunity for advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist in Jacksonville, FL
    Current Employee - Billing Specialist in Jacksonville, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    easy job, escalations team, management is friendly

    Cons

    unit managers are treated like god, very limited movement opportunitesd

    ADT Security Services Response

    May 11, 2017 – Talent Acquisition Coordinator

    Thank you for your review. We encourage all employees to discuss career growth opportunities with their managers. Growth is important to us across all levels, and your manager is here to help map out... More


  6. "Not the worst job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Indianapolis, IN
    Former Employee - Small Business Sales Representative in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Flexible hours.....well known company and product.....consistent month to month sales, no down season like a lot of sales jobs....go getters can make good money....decent amount of company leads

    Cons

    Instituted vehicle tracking shortly before I left, cold calling is tracked and usually is an ineffective sales tool.

    Advice to Management

    None


  7. "Sales"

    StarStarStarStarStar
    Former Employee - Sales Representative in Miami, FL
    Former Employee - Sales Representative in Miami, FL

    Pros

    Great Commission Pay and Benefits

    Cons

    Management should invest more in there employees so they can be bright sales people. tough for someone just starting out but we you get the hang of it you can make some real Money if you Hustle

    Advice to Management

    Help your Rep to grow into Bright Sales people.

  8. "Moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 10 years)

    Pros

    Company is moving in the right direction with with new focus on Customer Experience.

    Cons

    Have to be willing to relocate to move up in company.

    ADT Security Services Response

    May 11, 2017 – Talent Acquisition Coordinator

    Thank you for your review. We are happy to hear of your experience and positive outlook for ADT. In regards to potential opportunities for growth, we encourage all employees to discuss career growth... More


  9. Helpful (1)

    "Small Business Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Boca Raton, FL
    Former Employee - Small Business Sales Representative in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services (More than 3 years)

    Pros

    Good people to work with.

    Cons

    Horrible sales management. Didn't really care about the new reps as long as the most tenured reps were closing deals. All the new reps got were scraps. Spent more in gas chasing leads than I made.

    Advice to Management

    Spend more time with new reps on a local level to get them up and running.

    ADT Security Services Response

    May 31, 2017 – Talent Acquisition Coordinator

    Thank you for leaving a review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information... More


  10. Helpful (1)

    "Avoid like the plague"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - B2B Sales Consultant in Omaha, NE
    Former Employee - B2B Sales Consultant in Omaha, NE
    Doesn't Recommend
    Negative Outlook

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Flexible schedule, and that's about it.

    Cons

    No true and formal training up front

    Advice to Management

    Provide a better upfront training program in the beginning, and offer a better job shadowing program.


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