ADT Security Services Reviews | Glassdoor

ADT Security Services Reviews

Updated August 18, 2017
1,687 reviews

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1,687 Employee Reviews

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Pros
  • Good money, good benefits, fun environment (in 123 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 86 reviews)

Cons
More Pros and Cons

  1. "arguably the worst place i have ever worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in Rochester, NY
    Current Employee - Product Specialist in Rochester, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ADT Security Services full-time (More than a year)

    Pros

    -overtime is always available
    -there are some really great people that work there
    -extremely low hiring standards...maybe this is a con?
    -no smoking on company property
    -they offer benefits, though they are not good

    Cons

    -favoritism is abundant
    -people get away with murder while others are crucified for the slightest mistakes
    -QA is completely useless
    -horrible shifts...working late hours and weekends
    -extremely low pay...literally janitors make more
    -CEO is brainless
    -management is horrible, they literally walk around and talk to the people they like and each other all day every day. they are never available when you need help because they are out talking

    Advice to Management

    -avoid favoritism
    -hold everyone accountable
    -hold everyone to the same standards regardless of shift time


  2. "High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Jacksonville, FL
    Former Employee - Customer Service Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services (More than a year)

    Pros

    enjoyed coworkers , host fun events

    Cons

    every month there was a new class coming in , horrible pay , long hours , very poor management

    Advice to Management

    stop hiring managers that don't know the system

    ADT Security Services Response

    Aug 1, 2017 – Talent Acquisition Partner

    We are sorry to hear about your experience but appreciate you voicing your concern. We encourage all of our employees to discuss these situations with upper-level management and HR as our employees... More

  3. Helpful (1)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Pelham, AL
    Former Employee - Sales Representative in Pelham, AL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Excellent name recognition in the marketplace

    Cons

    Prices are too expensive. A lot of the management arent trained well enough and arent their to support the reps

    Advice to Management

    Support the reps better


  4. "Residential and Small Business Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee in Elmsford, NY
    Current Employee - Anonymous Employee in Elmsford, NY
    Approves of CEO

    I have been working at ADT Security Services full-time (More than 8 years)

    Pros

    Saving lives and meeting different situations and people...

    Cons

    None . Company is excellent to employees and all staff.


  5. "BI Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Cool headquarter facilities with Gym, Drs office, Starbucks
    Lots of projects around BI
    Great community outreach program

    Cons

    Very traditional hierarchical organization
    IT budget for team events and socialization is scarce

    Advice to Management

    Allow more of the modern organization practices, remote work, more socialization, more IT recognition.


  6. "Call Center Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time

    Pros

    great people, great area, nice staff

    Cons

    poor management, will work you as much as they possibly can


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boca Raton, FL
    Former Employee - Anonymous Employee in Boca Raton, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 10 years)

    Pros

    Company offers many different positions and ability for employees to move around

    Cons

    Company could be more employee friendly

  8. "Good company and leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Manager in Salt Lake City, UT
    Former Employee - Regional Manager in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than 5 years)

    Pros

    Big stable company with new leadership that will make the company operate better, grow and be a better company to work for. Good benefita

    Cons

    Big company hard to get noticed by upper management. A lot of changes in the last few years with acquisitions. Not a lot of cons

    Advice to Management

    Look closely at mid level management have done in tenure and what they have brought to the company instead of looking at spreadsheets


  9. Helpful (1)

    "Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Unit Manager in Orem, UT
    Former Employee - Unit Manager in Orem, UT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than 8 years)

    Pros

    Great focus on providing world class service to their customers.

    Cons

    Their employees are only a number to them and not much incentive to work for them. This size of company it is hard to get lost.

    Advice to Management

    Treat your employees better, provide awesome incentives, get current with technology, appeal more to the younger generation, and keep your programs simple.


  10. "Good place to work, good benefits and nice building"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Financial Analyst in Boca Raton, FL
    Former Employee - Senior Financial Analyst in Boca Raton, FL

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Learned a lot using new systems.

    Cons

    Incoherent Manager. I could have benefitted so much more under the right Manager. And Merger resulted in job losses of course and more to come I am sure. When I first started I couldn't understand why you needed an entire build of people just to sell home security. Well I guess you didn't after all.


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