ADT Security Services Small Business Sales Representative Reviews | Glassdoor

ADT Security Services Small Business Sales Representative Reviews

Updated September 27, 2017
101 reviews

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Small Business Sales Representative

2.6
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ADT Security Services CEO Tim Whall
Tim Whall
9 Ratings

Employee Reviews

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Pros
  • Good benefits and definitely room for growth (in 124 reviews)

  • ADT offers very competitive wages to all employees along with great benefits (in 88 reviews)

Cons
  • Pace of operations leaves little time for work life balance (in 42 reviews)

  • Created more busy work that didnt help sales or sales reps (in 78 reviews)

More Pros and Cons

  1. Helpful (2)

    "Was a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Columbus, OH
    Former Employee - Small Business Sales Representative in Columbus, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time (More than 3 years)

    Pros

    Good pay, great people, very flexible schedule

    Cons

    Changing culture and decreasing pay with new merger

    Advice to Management

    Stop selling the company!!!!


  2. Helpful (3)

    "Crazy Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Farmers Branch, TX
    Former Employee - Small Business Sales Representative in Farmers Branch, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    I worked there about 10 years ago selling small business alarms. At that time nothing positive.

    Cons

    The manager was a complete idiot. Had a gong ringer in the call center and would bang on it for no reason, had a bull horn yelling stupid stuff while we were making business calls, worst part was regional sales manager knew about it and thought it was funny??? It was a joke every week to see who now has seniority.

    Advice to Management

    Hope it has changed

  3. Helpful (10)

    "Great sales job you just have to be self motivated"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Current Employee - Small Business Sales Representative in East Peoria, IL
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ADT Security Services full-time (More than 3 years)

    Pros

    Tons of freedom if you can manage your time. You can make a lot of money. Company covers expenses. Lots of resources to work with.

    Cons

    Feels like your on your own out there. If you don't stay busy you'll run out of money. It's all self generated business. You have to compete against dealers that also represent ADT

    Advice to Management

    Don't over crowd Territories. Give the install manager more room to breath for install.


  4. Helpful (3)

    "Small Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Anaheim, CA
    Former Employee - Small Business Sales Representative in Anaheim, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Flexible Schedule
    Lots of resources
    Great training
    Great team/managers

    Cons

    Commission only can be hard if you do not put in the work. Also depending on the are you are assigned it could be a make or break for you. New terms when I left required a minimum 3 year contract that people were just not willing to sign.

    Advice to Management

    Reevaluate your customer agreements and make them more accessible to everyone/ in line with competition.


  5. Helpful (2)

    "Not enough Company leads"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in Aurora, CO
    Current Employee - Small Business Sales Representative in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ADT Security Services full-time (Less than a year)

    Pros

    - Great Environment with chances of opportunity
    -Great training

    Cons

    -No Salary
    -Not enough company generated leads to make decent money

    ADT Security Services Response

    Jun 12, 2017 – Talent Acquisition Coordinator

    Thank you for your review. We’re sorry to hear of your disappointment with the pay structure ADT offers. We’re always looking to improve our offerings to our employees as we consider our employees to... More


  6. Helpful (1)

    "Not the worst job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Indianapolis, IN
    Former Employee - Small Business Sales Representative in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (More than a year)

    Pros

    Flexible hours.....well known company and product.....consistent month to month sales, no down season like a lot of sales jobs....go getters can make good money....decent amount of company leads

    Cons

    Instituted vehicle tracking shortly before I left, cold calling is tracked and usually is an ineffective sales tool.

    Advice to Management

    None


  7. Helpful (1)

    "Small Business Sales Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Boca Raton, FL
    Former Employee - Small Business Sales Representative in Boca Raton, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services (More than 3 years)

    Pros

    Good people to work with.

    Cons

    Horrible sales management. Didn't really care about the new reps as long as the most tenured reps were closing deals. All the new reps got were scraps. Spent more in gas chasing leads than I made.

    Advice to Management

    Spend more time with new reps on a local level to get them up and running.

    ADT Security Services Response

    May 31, 2017 – Talent Acquisition Coordinator

    Thank you for leaving a review about ADT's management. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us more information... More

  8. Helpful (3)

    "Small Business Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Small Business Sales Representative in Gaithersburg, MD
    Former Employee - Small Business Sales Representative in Gaithersburg, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ADT Security Services full-time (Less than a year)

    Pros

    free coffee, convenient location for my commute

    Cons

    dishonest management, lied to in interview, no possibility of ethically succeeding. If you have "flexible" morals, you might succeed. I really wish I had never gone there. They have over 100% turnover in the sales team, know it, and don't care. Don't expect any support or training and go in with your "eyes open"

    Advice to Management

    Sell the company to someone with ethics or bring in a CEO who gives a damn

    ADT Security Services Response

    Apr 10, 2017 – Content Marketing Manager

    Thank you for leaving a review about ADT's management. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience did not meet your initial expectations.


  9. Helpful (2)

    "Small Business Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative
    Current Employee - Small Business Sales Representative

    Pros

    Benefits, flexibility, no supervision or support

    Cons

    Very frustrating trying to learn the equipment and successful sales strategies with out senior rep or management support. Operations also does not support reps in obtaining new business.Tech time will also be hardly available for new rep Installs.

    Advice to Management

    Give senior reps incentive to mentor and develop new hires in locales lacking sales managers and operations personnel. Too much tech knowledge is required for reps to learn on their own without support locally. Texting and phone calls to management irritating to customers in meetings with reps.


  10. Helpful (1)

    "small business sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Small Business Sales Representative in Jacksonville, FL
    Current Employee - Small Business Sales Representative in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook

    Pros

    base salary, steady job, nice people

    Cons

    weak commission, this is not a sales job, you'll only be setting appointments for sales reps and doing disconnections

    Advice to Management

    change the title from sales to qualifying.

    ADT Security Services Response

    Jan 3, 2017 – Content Marketing Manager

    Thank you for leaving your honest review. Our employees' happiness is always top-of-mind, and we are sorry to hear your experience is not meeting your initial expectations.