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ADT Security Services

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ADT Security Services

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ADT Security Services Employee Reviews about "great benefits"

Updated Dec 2, 2020

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3.2
50%
Recommend to a Friend
62%
Approve of CEO
ADT Security Services CEO Jim DeVries (no image)
Jim DeVries
331 Ratings
Pros
  • "Good benefits - lots of amenities(in 171 reviews)

  • "Great benefits and great supervisors(in 97 reviews)

  • Cons
  • "Install department is a challenge to work with(in 95 reviews)

  • "Most companies pay their sales reps at least 40k(in 93 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of ADT Security Services and is not affected by filters.

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    Reviews about "great benefits"

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    1. 5.0
      Current Employee, more than 1 year

      Great job great opportunity

      Dec 2, 2020 - Customer Retention Specialist in Wichita, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and great supervisors

      Cons

      No assistance on the job

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    2. 5.0
      Current Employee, more than 10 years

      ADT is an amazing place to work!

      Aug 11, 2020 - Director in Wichita, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ADT has an incredibly noble mission , we help save lives for a living! In addition, ADT offers tons of career growth opportunity, competitive wages, a great benefits package with tuition reimbursement options, and an amazing culture that puts our customers and employees first!

      Cons

      No cons, we are constantly working to beat our best. We believe in open communication, transparency, and welcome feedback.

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    3. 2.0
      Current Employee

      High stress

      Dec 1, 2020 - Technical Support Representative in Orlando, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They offer great benefits for the most part.

      Cons

      High stressed job, short breaks, unreasonable expectations.

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      1 person found this review helpful
    4. 5.0
      Current Employee, more than 8 years

      Growing company with lots of opportunity!

      Feb 12, 2020 - Business Unit Manager in Wichita, KS
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ADT has great benefits, great pay, and great leaders that really care about the culture and the employees. The company is growing, with so many positions to move up and advance with the company.

      Cons

      There have been a lot of changes with the merger between P1/ADT. The P1 side can sometimes be left out of certain initiatives and communications, which is frustrating for some employees and leaders.

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    5. 2.0
      Current Employee, more than 1 year

      A company battling itself

      Feb 7, 2019 - Anonymous Employee in Boston, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Some great people, a product that could be great if it is installed and managed properly. There's an ability to really make a difference in bringing security to businesses. Great benefits.

      Cons

      General management is extremely disengaged, especially with P1/the Commercial group that joined ADT a few years ago. Things are going bad to worse with little to no general management guidance or experience in the industry.

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      ADT Security Services Response

      Thank you for leaving an honest review about ADT's Management. We strive to create an environment where our employees feel heard and we would like to learn more about your specific concerns. Please email us at alwaysthere@adt.com with your name/location and we'll work together to remedy your concerns.

    6. 4.0
      Former Employee, more than 1 year

      Every office is run differently

      Oct 8, 2015 - Small Business Sales Representative in Tulsa, OK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I worked for corporate. My boss was extremely easy to work for and very flexible, did not micro-manage. Even though they only offer full commision, they do have a training salary and have great benefits, plus they paid vehicle reimbursement, offered cell phone discount, paid for all work related materials, etc. I was able to make a living, even when I couldn't work a full time schedule.

      Cons

      I was on the small business side and my boss was great to work for, but the residential manager was exactly opposite and made lives miserable with accountablitly so high it took up hours each week of reporting what they were doing, who they were calling and constantly threatening they may lose their jobs, so it really just depends on who you are working for. Things changed for me when a new, unexperienced manager came in.Just because you are good at sales, does not make you a good leader. Also, the billing department was always making mistakes. It was very difficult to get things straightened out for your customers, which makes the sales rep look bad. They have a system for calling in sales and it would take hours to do this when you had several sales because they would make you start over for each sale and would keep you on hold for so long.

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      3 people found this review helpful
    7. 2.0
      Current Employee, more than 3 years

      At the ASC in Jacsonville - NCCT more important than Customer Service

      Jul 26, 2017 - Collector in Jacksonville, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It USED to be a great place to work. Great benefits, although lacking somewhat in work/life balance.

      Cons

      While change is a constant in any call center, since the merger with Protection One, those changes have not been positive in the collections department. The department’s new focus on “NCCT” (non-customer contact time) has created a very stressful and unprofessional working environment with coaches and managers constantly yelling (LOUDLY) about any calls waiting, and harassing reps if they take longer than 30 seconds to get to the next call. The environment has become so loud at times that customers have commented on it and have gone so far as to refuse phone payments, saying they will call back since they do not think it is ADT calling. In addition, focusing so much on the NCCT has created a problem with some reps not doing tasks needed on accounts in order to keep their number low. This in turn causes repeat contact with customers to get their issues resolved (sometimes very angry customers!).

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      4 people found this review helpful

      ADT Security Services Response

      Talent Acquisition Partner

      We are sorry to hear about your experience but appreciate you voicing your concern. We encourage all of our employees to discuss these situations with upper-level management and HR as our employees' happiness is of utmost importance to us.

    8. 4.0
      Former Employee

      A company changing directions!

      Oct 17, 2015 - AREA SALES MANAGER in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Large company with great benefits and resources! Split off from Tyco to find its on identity.

      Cons

      Needs help with its customer experience. Billing continues to be a issue. Sales reps need to be in a territory for better coverage. Also techs need to be on site at 8 am if you promise a 8 to 12 install . window. Area General managers need to have the ability to do a one time payment to a rep if the job gets cancelled due to a install or Admin error.

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      2 people found this review helpful
    9. 4.0
      Current Employee, more than 1 year

      They have great products, on the leading edge of technology in the industry. Well known, highly recognizable brand name

      May 26, 2012 - Account Executive in Sacramento, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits for employees. Plenty of learning and growth opportunities. Branding of company name is solid and marketing efforts are good with plenty of media advertising. If you are ambitious and willing to work hard, you can be a success.

      Cons

      A manager, "your" manager can make the big difference in your ability to succeed. Perhaps too much difference! Control over your income potential is in the manager's hands, and that can be a problem. You fill in the blanks...

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    10. 4.0
      Current Employee, more than 3 years

      Great opportunity for person with the right attitude & skills

      Aug 24, 2015 - Anonymous Employee in Boca Raton, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Employees have unprecedented access to C-level and senior management on a daily basis and therefore an opportunity to shine and become an agent of excellence in their roles. Great benefits packages across the organization and pay is in-line with experience and expertise. Internal job movements are plenty and there's a high probability of working with very kind and friendly coworkers.

      Cons

      ADT is a 3-year young public company with the scale and structure of the 140 year old giant that it is. It comes with the challenges of a startup but needs persistence to make changes happen. High pressure jobs in sales, systems that need updating, uninspiring managers and a lack of investment in truly developing great (not good) leaders.

      Continue reading
      2 people found this review helpful
    Viewing 1 - 10 of 97 Reviews

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