ADT Security Services Employee Reviews about "install"

Updated Nov 30, 2020

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3.2
50%
Recommend to a Friend
63%
Approve of CEO
ADT Security Services CEO Jim DeVries (no image)
Jim DeVries
325 Ratings
Pros
  • "Good benefits - lots of amenities(in 171 reviews)

  • "Great benefits and great supervisors(in 97 reviews)

  • Cons
  • "Install department is a challenge to work with(in 95 reviews)

  • "Most companies pay their sales reps at least 40k(in 93 reviews)

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    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

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    Reviews about "install"

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    1. 5.0
      Current Employee, more than 3 years

      Technician

      Jun 3, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      This company will PAY YOU for hard work. Bi-weekly pay, Bonuses EVERY week if you can manage your time and be productive. Commission on sales made, even as a Technician.

      Cons

      They are going away from "Install" and "Service" technician titles, so now "A technician is a technician" This stinks for those of us in the industry, but for someone new, they wouldn't care much.

      1 person found this review helpful

      ADT Security Services Response

      Social Media Intern

      We're so happy to hear and couldn't agree more with your review. When you join ADT, you embark on a journey with a company that was founded on a steadfast commitment to embody success at every level of our organization – we're thrilled to know of your experience and thank you for your review!

    2. 2.0
      Current Employee, less than 1 year

      Know What You're Getting Into!

      Oct 6, 2020 - Security Advisor in College Park, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The money that CAN be made is great, easily 90k+ in most areas!

      Cons

      Your hours are ridiculous! You get to the office at 6:45am, perform two installs a day and possibly won't finish your last install until 9-11:30pm, depending upon the size of the job! This isn't just one day a week, this is every day. You're working 6 days a week, your work life/personal life balance is trash. Hopefully those in a relationship have an understanding partner because you'll only see them in passing 90% of the time now.

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    3. 4.0
      Current Employee, more than 1 year

      Still needs work, but good company

      Nov 30, 2020 - National Account Manager in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Lots of help from the team and others in the organization

      Cons

      problems with implementation of install, and processes need to be more polished.

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    4. 3.0
      Former Employee, more than 3 years

      Daily grind.

      Aug 9, 2020 - Security Advisor in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      In this roll you will grow! It taught me a lot about sales and helped me prepare to move towards my goals. Great team atmosphere in the office and the money can be great!

      Cons

      Marketing campaigns are constantly changing. Makes it very difficult to stay on process without lying or being vague with customers while inside there home. Makes For very awkward situations in some cases. Everyday is completely unpredictable and in random locations without knowing your route until 4 that morning. Early morning and late nights everyday in most cases. Office by 6:45 home by 8:00pm sometimes earlier. Sometimes later. Also No install no pay! Some days will literally drain you to a pulp and you may not even make a dollar. But if you learn from those hard days it will pay off.

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      1 person found this review helpful
    5. 2.0
      Current Employee, less than 1 year

      ADT WORK REVIEW

      Sep 27, 2020 - Lead Installer in Gaithersburg, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Pay with good benefits.

      Cons

      Too much expectations from install and service with very little pay.

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      1 person found this review helpful
    6. 1.0
      Former Employee, more than 8 years

      Everything For Profit

      Jun 19, 2020 - Administrative Coordinator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Decent pay for entry-level job - Added week of PTO every 5 years (capping at 5 weeks total)

      Cons

      - Everything done here is for numbers and profit. They'll complain to you constantly about how we need more work done immediately, but won't offer you OT in order to help finish it. - Positions are eliminated frequently, but the workload remains. A small office takes on roles of 10+ people while hiring is always out of the question. - Management will always choose the same person to handle new work because they "can't trust it'll get done" by coworkers, so one person carries the weight of multiple people's jobs while others are doing 1 task a day. - Coworkers will consistently not follow protocol, go against policy, or speak sexist/racist comments (or as they call them jokes) and nobody holds them accountable. If you file a complaint to HR, they will tell them not to do that and nothing changes even if multiple complaints are made. - Yearly reviews are always undermined and less than 10 minutes a piece. There is never a conversation of how to improve or possible growth in the company. They are just filling out their form and moving on with their day. They don't care about what your future looks like at the company. - Speaking of growth, there is none. Want to be a manager? Good luck. Management positions are almost never opened to anyone. They find someone they like in their own office circle and hire them immediately. You have no chance to apply. If you ask about interest in the position, they tell you they're not hiring for it, but then someone new is hired within a week. - There is no diversity in management or employees. Women in management is scarcely seen (no surprise with the sexist "jokes" they constantly make) and people of color is rare. - When bringing suggestions to the table about how to improve sales, marketing, or ideas to help boost company morale, additional costs are never "within the budget." However, someone will usually take your idea and run with it to senior management and claim it as their own. - Annual raises for employees used to be anywhere from 2.5% - 5% depending on employee evaluation. With budget cuts and hiring freezes, everyone gets 2.5% regardless of how well they're doing which ends up less than $1/hr raise. I can understand that for newer employees just starting out, but not for long-term employees who are doing most of the workload on a team. - Each year, they hold a Circle of Excellence celebration for employees that perform well in sales, technicians, and management. They take trips to the Caribbean every year and pay all expenses showering them with gifts for all of their hard work. Given that office employees don't have any metrics they're required to uphold, you only have a chance of going if enough people nominate you. This makes it almost impossible to achieve unless you have a manager that truly values you and recommends you. Most of the people that go to these events are the same ones from previous years. - Management will constantly ignore phone calls from customers and leave it on office employees to deal with as they're "too busy" to talk to them. In most situations, office staff handles all calls with upset customers, but sometimes a manager is needed. Management will either brush it off or leave it for technicians to deal with when they get to a job site. While I understand they are busy with their ridiculous amount of conference calls each day (talking about the same thing over and over), customers are what provides us with a job. Learn to deal with problems head-on instead of passing it off on others because you don't want to. - Departments will constantly complain about each other rather than handling the problem. Sales didn't send in a parts order form? Must be the warehouse's fault. Technicians didn't get the right parts? Must be sales' fault. Tech didn't put the right cameras in even though that's what they ordered? Must be the install department's fault. Instead of teaching everyone how to follow proper procedure, they place the blame on everyone but themselves. Managers, hold your team accountable. If they did something wrong, show them how to do it correctly. Don't blame everyone else. TL, DR: Management holds nobody accountable, profit is #1 priority no matter who they step on to get there, and unless you're in sales, consider yourself not important.

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      2 people found this review helpful
    7. 4.0
      Former Employee, more than 1 year

      An ok place to work.

      May 16, 2020 - Security Consultant in Long Island City, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great place to work and a quiet office.

      Cons

      Install department is a challenge to work with.

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    8. 1.0
      Former Employee, less than 1 year

      Unethical to employees and customers

      Feb 28, 2020 - Residential Sales Representative in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      High Pay potential Good leads

      Cons

      - Micromanagement to the max - Horrible managers - 6 days a week - High prices / hard to sell - Dealers wearing the same logo will charge MUCH less - Sales meetings and phone calls are constant beet downs to the whole team - You have to fight install from blowing out your job - The worst customer service I have ever scene. Got sick and tired of customers who were treated like garbage - Unethically jacking up prices to get customers to finance - 5 year contracts

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      1 person found this review helpful
    9. 2.0
      Current Employee, more than 1 year

      Custom Home Sales

      Oct 3, 2018 - Custom Homes Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Create your own schedule. Good commission rates. Good health insurance rates.

      Cons

      Local branch management is very out of touch. Appointments flow is very poor and many appointments are a waste of time. Call center makes appointments on wrong day and / or with clients who don't even want appointments. Since it is commission only this is a huge source of frustration. Appointments are made for sales with little to no commission potential then large scale jobs are sold by phone which supposedly isn't supposed to happen. You can sell a job and then the tech can go to do the install and talk the customer out of it and there goes your commission. Expected to get self generated sales but lead flow is very weak and poor. Not what I expected at all. Very disappointed how things are ran. Also the car allowance and mileage system is a joke. The car issue alone has me searching out new job opportunities.

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      5 people found this review helpful
    10. 1.0
      Former Employee, less than 1 year

      Stay away if you want to get paid

      Sep 23, 2019 - Sales Representative in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The training is very good and decent training pay. Benefits are good

      Cons

      Long install time. It take 3+ months to get your clientele built up so you can start making money. Company leads are scarce and inconsistent. Straight commission but you get micro managed like you are on salary. Unethical and dishonest management. I left and am still owed pay and expenses 2 months later

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      1 person found this review helpful
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