AIG Reviews | Glassdoor

AIG Reviews

Updated January 10, 2018
559 reviews

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AIG President & Chief Executive Officer Brian Duperreault
Brian Duperreault
17 Ratings

559 Employee Reviews

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  1. "AIG"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AIG full-time

    Pros

    Steady pay.
    Great benefits
    Plenty of Personal Time Off

    Cons

    Poor management
    No support from management (especially from newer outside management)

    Advice to Management

    Know the processes within departments


  2. "Client Success Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Sucess Manager in Indianapolis, IN
    Current Employee - Client Sucess Manager in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AIG full-time (More than 3 years)

    Pros

    AIG is a large corporation with multiple locations. Casual atmosphere and young workforce. Team oriented. Planning a new location to provide a fresh enviroment.

    Cons

    Adjustment in work duties to a level of discomfort. Very regimented environment with little room for individual impute to succeed.

  3. "Long Hours"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    they give you alot of training

    Cons

    You have to pay for training classes on top of an insurance class and license.

    Advice to Management

    Dont do it.


  4. Helpful (6)

    "AIG Property Casualty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Operations in San Francisco, CA
    Former Employee - Vice President Operations in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AIG full-time (More than 10 years)

    Pros

    Allows flexible work arrangements; was able to work remotely with only occasional office commutes. Benefits were very good with ample PTO and medical/dental/vision and 401k matching.

    Cons

    Constantly reorganizing in an effort to cut costs, resulting in losses of business knowledge with no backup plans or transition actions to minimize impacts.

    Advice to Management

    Stay the course long enough to see if strategic changes pay off; I had 15 managers in 21 years and 6 in the last 3 years, causing resets at every turn that inhibited forward momentum and achievement of goals.


  5. Helpful (6)

    "Sr Underwriter Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AIG full-time

    Pros

    Work from home, PTO, "OK" health benefits/401k

    Cons

    **1.5 stars
    **No salary increases. Management has told us there's a salary freeze however according to current CEO Duperreault, this is NOT the case but it's been the running dialogue for years.
    **Dept. bonus based on percentage of allotted "pool of funds"; example: $100k for all employees, department will give 83% of 100%. If division/company has paid out a lot of losses, a bonus would be lower - or minimal that year. Fortunately that has not been the case - however due to wildfires in CA ('17) & hurricanes, that may not be the situation in '17.
    **For a larger bonus, mgmt. will say - take on more work, volunteer for projects, take training seminars, IT DOESN'T MAKE A DIFFERENCE! No doubt upper mgmt./CEO's get a nice bump annually.
    **Job opportunities within dept. - limited. From UT, next step is UW - applicants generally need 12-18 mos as underwriter tech & shadow with UW. Several people were promoted to UW (only a UT for approx 6 mos) & did NOT shadow/train as required. Employees found out they're part of an "UW in training" program that's been kept on the down-low. Current UTs who've been vying for UW positions, were passed over. Plain & simple, poor business practices but if you're "in" with management, you have an opportunity to skip the line. Other employees, who've since left the dept., were told by upper management, they'd have no chance to become an UW.
    Understandably, there are quite a few disgruntled employees, with many looking to find other positions within AIG (outside dept) or outside the company
    **It's easy to say leave, but as you know, it's hard to find another job

    Advice to Management

    **LISTEN to employees
    **FINANCIALLY compensate employees for achievements: going above & beyond with brokers, assisting others, taking on additional responsibilities, training


  6. Helpful (5)

    "Changing Course.... Again"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Underwriter in New York, NY
    Current Employee - Underwriter in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AIG full-time (More than 10 years)

    Pros

    Good PTO.
    401k Match
    Focus on flexibility. Ability to work flexible hours and work remotely.
    Global company.

    Cons

    No stability. Another change in structure comes with more job cuts and uncertain work force. Focus is on still on expenses. As AIG continues to lose business they will continue to focus on expenses to keep the expense ratio in line.

    Performance and track record does not help with promotion opportunities. What little opportunity there is for a promotion.

    STI is still an easy area for management to decrease expense. This bonus system is geared towards the performance of AIG and AIG has not performed well. It does not matter that you did your job and what was asked of you.

    Due to all the changes, consistency with a manager is limited. This causes a larger issue when it is time to discuss performance. Having a new manager every year hurts when you are discussing performance with someone that has no idea how you have performed.

    Tools are out of line with the market. Very little underwriting is being performed as underwriters are dependent on a tool and are not analyzing the actual risk.

    Under-utilized. There are several areas where current employees can help with but they are not approached to help solve the company's problems. Opinions are not valued and in some cases may be better just to stay silent.

    Internal competition. This has been an issue for years. Different divisions are fighting each other for the same class of business. Our broker partners are intelligent and will find the weakest link.

    Redundancy in work. AIG is focusing on data which has been passed on to the underwriter. Underwriters are asked to gather and input data in several areas for use. Underwriting has become more of a data entry position for the actuaries.

    There is very little training. Concerning considering the young "talent" they have added to staff.

    Advice to Management

    Work on creating a better work environment. New Senior Management is a ray of hope but that has worn off quickly.

    Need to work fast at getting the new structure established.

    Focus on getting rid of the internal competition. We are competing against ourselves. There is enough competition in the market place and our brokers know where the weak links are.

    Needs to be better collaboration between underwriting and actuaries. There is too much of a dependency on what actuary is calculating with no push back. Actuaries have an important role but there needs to be a better balance.

    Reach out to your experts to help set up a training program. If the underwriters don't know coverage, AIG will continue to dig themselves in a hole.


  7. Helpful (5)

    "High stress little reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Woodland Hills, CA
    Current Employee - Manager in Woodland Hills, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at AIG full-time (More than 10 years)

    Pros

    Lots of time off but you’ll need it

    Cons

    High stress little reward, poor communication and outlook of department direction. Poor pay, senior management always looking to place blame. Hostile environment

    Advice to Management

    Concentrate on employee happiness. Many have left due to poor pay and zero employee activities.

  8. Helpful (5)

    "Constant Chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AIG full-time (More than 5 years)

    Pros

    Large company. Exposure to different areas.

    Cons

    No direction. Goes from one extreme to another. Zero career development and barely any growth opportunities. Management not chosen for merit... Culture makes it impossible for another to get accomplished. Zero accountability!

    Advice to Management

    Listen to those who are closest to the facts! Train management! Give learning opportunities to lower levels.


  9. Helpful (12)

    "Prayed for a layoff - and it came"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analytics Manager in New York, NY
    Former Employee - Analytics Manager in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AIG full-time (More than a year)

    Pros

    Benefits: generous vacation, 401k matching, work from home (more of a directive since dedicated desks were removed in favor of hotly sought-after hoteling space). Generally nice people, but as in all large corporations, there are bad apples that make coming to work a drag (somehow those folks are propped up and lauded by leadership).

    Cons

    Salary increase and internal transfers are rare. In my two years there, I didn't sense much meritocracy if at all. Highly political, and senior leaders have egos that get in the way of showing respect to employees. The project you're working on will probably not get implemented. This ends up being a waste of funds and resources for the company. Highly paranoid culture; many of my colleagues were secretly praying to get laid off since the severance benefits are generous.

    Advice to Management

    People were high on the new CEO. Hopefully he can raise morale, but that will only be possible if leaders of various business groups and their direct reports are evaluated across the board.


  10. Helpful (1)

    "Do not go there to learn, go to get a brand name on your resume"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Tax Intern in New York, NY
    Former Intern - Tax Intern in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at AIG as an intern

    Pros

    Average pay and brand name recognition

    Cons

    Most people don't want to teach you, office politics, cliques


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