AIG Reviews | Glassdoor

AIG Reviews

Updated September 20, 2017
2,731 reviews

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AIG President & Chief Executive Officer Brian Duperreault
Brian Duperreault
76 Ratings

2,731 Employee Reviews

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  1. Helpful (3)

    "The worst company I have ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Underwriter in East Orange, NJ
    Former Employee - Underwriter in East Orange, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    To get experience on a resume for new college graduate. Very high turnover, so getting a job is no problem out of college and even non college grads.

    Cons

    Incompetent team leaders and mid-level management. Managers turn employees against each other in attempts to get better production. Very unhappy people working within AIG. Human resources control things that traditional HR departments do not control. Horrible culture.

    Advice to Management

    Hire better managers.


  2. "Sad how quickly a great company has been run aground by incompetence"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - WELL WISHER in New York, NY
    Current Employee - WELL WISHER in New York, NY
    No opinion of CEO

    Pros

    Large company; good business model; globally diversifiedhn

    Cons

    It was good till Greenberg was around; after that Sullivan was a good man but bad CEO. His deputies were mediocre at best - and this ruined the company

    Advice to Management

    Stop hiring consultants to make up for mid-management incompetence and hire competent VPs and SVPS from outside

  3. "Greenburg failed and Liddy will go down with the Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retired in Savannah, GA
    Current Employee - Retired in Savannah, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    great benefits, long term and short term, up until 08/15/2001 when AIG bought AGLA

    Cons

    Out of control from the top down, starting with Hank Greenburg, getting all this sub prime mess started after 09/11, Greenburg can be found to have a hand in most problem with the econmy, starting with Enron, Arthur anderson, Tyco, and on and on, he should be in Jail, but Spitzer backed off for a large contribution to his Governor race. Yes Greenburg is gone but is he, Starr Foundation ownes 12.5% of AIG

    Advice to Management

    Edward Liddy is the reason Sears and Allstate is so hated by all former employees


  4. Helpful (2)

    "Take it with a grain of salt and decide for yourself."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Contact Center Specialist in Lincoln, NE
    Former Employee - Senior Contact Center Specialist in Lincoln, NE
    Doesn't Recommend
    Disapproves of CEO

    Pros

    In my opinion, the best reason to work for Allstate would be the benefits. The profit sharing plan within the company is a very good one, granted to make it really pay off, you need to do your homework and invest wisely. Also they offer a wide variety of options to choose from when it comes to medical insurance, so that you can tailor the amount of coverage you need to YOURS and your family's needs, instead of just shoving everyone under one blanket plan. Dental, Vision, Life Insurance for both you and your dependents, Long Term Disability, Group Legal and the ability to purchase additional days off are done yearly. They also offer a pretty competitive Paid Time Off (PTO) Bank, depending upon the amount of time you have been employed there. PTO combines both your vacation days and sick days, which of course must be taken into account.

    Another great thing about Allstate, while morale may not be up to par, the people that work within the company really are the best part of working there. Having worked in several different departments myself, I can tell you that regardless of outside factors, the people I have worked with have been top notch and a pleasure to work with.

    Cons

    Unfortunately, when I first started working there, I would have said that there were very few downsides to working there, however as the years passed, I was able to say this less and less. One of the major downsides for working at Allstate is that there are far too many hands in the cookie jar in far too many places, which doesn't leave much room for things to operate very efficiently. It is advertised within the company that the different departments within the company are in place to ensure that things happen more efficiently, however that leaves far too many people depending on other departments to do their job or answer any questions you may have for this to work properly. And it seems that while the company is so large, there are never enough people to allow for people to both do their job and answer the questions that need to be answered. So due to this, corners are cut, things are not properly documented, things are rushed through too quickly and end up having to be sent back due to errors and it creates mass chaos for not only that one person who cut that corner, but for everyone down the line that was/is waiting on them not now correct their error.

    Another thing that does not help is the time restraints that are put on processing items. The managers in these areas have lofty ideas as far as how long the turn around time should be for different items to be processed, however when there are hiring freezes, cutbacks in employees and overtime is disallowed, it makes these turn around times almost impossible to achieve. When I first started with the company, the idea was to 'exceed the expectation' and the turn around times in processing areas was a reasonable amount of time, but was almost always exceeded, leaving our customers and agents both very pleased and the employees content. Then when competitive strategy came into play and it was suddenly more about beating out the processing times of other companies, suddenly you are dealing with angry customers, agents an other in-house employees, because you aren't able to complete things in the time frame that the company as a whole is now advertising, leaving the employees completely deflated, frustrated and feeling like they can never catch up.

    When it comes to career opportunities, currently, there really are none in most area's due to hiring freezes. Which bring up another issue... OUTSOURCING!! While I completely understand that with the economy the way it is today, it is much cheaper and cost effective to pay someone in another country to do the same jobs that you are currently having to pay competitive salaries and wages for... HOW IS THIS HELPING THE US ECONOMY! By them taking away all of these jobs they are furthering the economy in other countries and moving several hundred 'valued employees' into the unemployment line looking for other work with potentially a limited skill set, depending on what area's of the company they have worked and what opportunities have been available to them.

    Personally, I currently could not recommend Allstate and it's affiliates as a good/sound place to work, because you really never know if the job you have is a secure one, or if next week they'll tell you that they have decided to 'outsource' your job.

    Advice to Management

    My advice to Senior Management, place more value in your employees than you do in the almighty dollar.

    When your employees tell you that something doesn't work, listen to them and see if there is something that can be done about it, instead of just writing it down and filing it away to deal with at a later time.

    Your employees are not only your backbone, but one of your best sources of word-of-mouth advertising. Keep them happy and odds are they will talk up your company every chance that they get and others will take that into advisement when considering purchasing the 'optional' services and products that your company provides, even if it is at a slightly higher cost sometimes.

    And don't forget, Allstate is a US born company. Keep it that way.


  5. "DON'T WORK FOR AIG!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in New York, NY
    Current Employee - Claims Representative in New York, NY
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pretty competitve in pay. Extremely good bonus! Using taxpayers money for our bonus was a big plus for us lower level employees.

    Cons

    Long hours, lots of travel. Managers didn ot listen to ideas. Co-wrkers were out to stab you in the back.

    Advice to Management

    Create a team environment. Give feedback to employees. Acknowledge great work and allow breaks and vacation when needed.


  6. Helpful (1)

    "Demoralizing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Approves of CEO

    Pros

    Very aggressive company - they like people who think outside the envelope

    Cons

    Compensation is terrible. Morale is terrible. Anyone who can leave is doing so, and the famed "bench strength" is being sorely tested. Most of the management is not friendly to employees and have not been promoted for their people skills. There is a tremendous arrogance amongst the company in general, which is only starting to change a bit now that the dirty laundry has been aired.

    Advice to Management

    Rethink your business model relative to employees - they are not fungible entities. Rethink your business model about most things, actually.


  7. "Incompetent Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pays interns rather well. Think along the lines of what you'd get paid for interning at Deloitte Consulting or Accenture.

    Cons

    Dumb employees who were clearly educated at podunk universities in the middle of nowhere.

    Employees who couldn't navigate Excel with a loaded gun pointed at their heads.

    The morale is what you'd expect of a regional sales office -- low.

    Wanna know how the company managed to pull great profits during the golden years? A super slow network is one place to start. You will pull your hairs out waiting 5 minutes for a 55K file to download to your computer.

    Did I mention that the people are just dumb sales monkeys with no technical skills?

    Advice to Management

    Stop existing so that incompetent monkeys are not allowed employment.

  8. "AIG closed the wrong operations center"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ops Development in Milwaukee, WI
    Former Employee - Ops Development in Milwaukee, WI
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Talented people, state-of-the-art technology and innovation.

    Cons

    Management treated employees like robots and pushed them to the point of exhaustion. When the company started to tank in September 2008, incompetent senior management left employees in the dark and created a culture of mistrust and fear. They closed the profitable Midwest Operations Center in Milwaukee and relocated operations to Houston TX, thinking they could take the strong Midwest work ethic and instill it into the remaining employees. Too bad management's poor transition planning set them up to fail, and now they're left struggling with the little work they have coming in from their field agencies.

    Advice to Management

    Clean out redundancies in upper management as you did when you cleaned out the employees who made your business profitable. There is so much dead weight in management that is hindering this company's attempts to rebound. Communication is horrible - when managers start avoiding staff rather than talk to them, you know it's bad. American General's reputation is scarred and will not improve if you continue to operate this way.


  9. "Good Money, Horrible Work Hours"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Premium Auditor in Atlanta, GA
    Former Employee - Premium Auditor in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They actually pay very well and have great benefits. Their technology is top of the line and they give you any time off that you need.

    Cons

    Management does not expect you to EVER have a personal life. They want you to work 70 + hours a week, work on weekends, answer their emails on Sundays and Saturdays. Its crazy. Ther production requirements are insane with the amount of audits that you have to complete along with the wealth of informaiton they expet them to have.

    Advice to Management

    Management needs to go out in the field to see how it is because its been way too long since they been out there. They dont' remember how it really is to work in the field.


  10. Helpful (1)

    "Must have thick skin!!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Loss Sensitive Analyst in Berkeley Heights, NJ
    Former Employee - Loss Sensitive Analyst in Berkeley Heights, NJ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Good pay of you enter as a consultant.
    Great food at cafeteria but expensive.
    No Micromanaging in fact you don't even see your manager for a week.

    Cons

    Bad mangament, sometimes they might not even know your name.
    Crazy Commute but there is plenty of parking and free coffee, tea, or hot cocoa.

    Advice to Management

    Training Please! You are literally given work and told to figure it out. Then thay have the nerve to give you a score based on work you know nothing about!


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