AIG Reviews | Glassdoor

AIG Reviews

Updated April 23, 2017
2,442 reviews

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2,442 Employee Reviews

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Pros
Cons
  • work life balance needs to be there (in 54 reviews)

  • Substantial changes over past few years in senior management have been detrimental for employees in general (in 74 reviews)

More Pros and Cons

  1. Helpful (1)

    "Its a great company to work for.. the corworkers tho.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Jeffersonville, IN
    Current Employee - Customer Service Representative in Jeffersonville, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at AIG full-time (More than a year)

    Pros

    AIG is a great company to work.
    You have benefit's from the start.. you have 24 days for PTO.. you make decent amount of pay.. and the call volume is not that high.

    Cons

    The co-workers can be condescending and some think they are better then you. It can become a hostile work environment.

    Advice to Management

    Do not let the people who are making the lower levels feel in-adequate get away with that. The employees need to pay up for that and should not get away with making the workplace a hostile environment.


  2. Helpful (3)

    "Great Position until CEO Business Strategy Failed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Program Manager in New York, NY
    Former Employee - Senior Program Manager in New York, NY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at AIG full-time (More than 3 years)

    Pros

    Great Team Members who are dedicated to achieving results. Frequent remote work for onsite team members who have proven themselves. Global Team Members and Opportunities for responsibility. Company has offered six weeks of PTO upon hire - which is nice but very, very hard to use due to workload.

    Cons

    Unrealistic Deadlines and Goals due to extremely high executive pressure and industry challenges. Non Executive Team Members do not receive annual raises and promotions are both very hard to earn and very limited in availability.

    Advice to Management

    Establish Firm Deadline to find new CEO and do not pay the existing CEO who failed $5M to continue underperforming - the company would not provide this support to low level team member and the appearance is the company rewards highly placed and compensated Team Members who fail - with keeping their job, salary, and then receiving a performance bonus of $5M.


  3. Helpful (1)

    "Great place to work offset by all the CEO instability and constant re-or"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in New York, NY
    Former Employee - Associate Director in New York, NY
    Negative Outlook
    Disapproves of CEO

    I worked at AIG full-time (More than a year)

    Pros

    Diversity +++++
    Work from home +++
    Bonus scheme +++++

    Cons

    - Constant re-org creates uncertain environment and distracts employees
    - Karl Ichan doesn't let them breathe!

    Advice to Management

    Get internal CEO that knows the company inside out


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  5. Helpful (5)

    "Used to be a great place for underwriters"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Jersey City, NJ
    Current Employee - Vice President in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AIG full-time (More than 10 years)

    Pros

    People (not the high level management)
    Opportunities: in times of crisis, many opportunities come out, not in terms of salary but in terms of responsibilities, as much as you want

    Cons

    Underwriting hasn't been lately as valued as it used to be and now high level management imposes wrong underwriting strategies that are hurting the portfolios

    Advice to Management

    Listen more, stop imposing wrong strategies


  6. Helpful (1)

    "Good Company, but a little lost these days"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at AIG full-time (More than 10 years)

    Pros

    Great Company, Great Opportunities, Global Reach. Once you are in the firm there are a lot of opportunities to move around.

    Cons

    Too focused on cost cutting vs. growth, too many changes at Senior Management level, It seems that they are a little lost at this time. New CEO, New CIO, etc...

    Advice to Management

    Get focused, Get stable. Focus on growth vs. cost cutting. Cost cutting is leading to greater operational risk.


  7. Helpful (1)

    "Nurse Liaison"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Nurse Liaison/Complex Claim Review in Jacksonville, FL
    Former Employee - Clinical Nurse Liaison/Complex Claim Review in Jacksonville, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AIG (More than 10 years)

    Pros

    pay and benefits, PTO, telecommute

    Cons

    too much downsizing, reorganizing, squeezing whats left of employees to work multiple departments. lack of raises


  8. Helpful (4)

    "Like any big company, both good and bad - 50% of the people of 80% of the work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head of Divisional IT in New York, NY
    Current Employee - Head of Divisional IT in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at AIG full-time (More than 5 years)

    Pros

    The people who will work hard to get things done, sacrificing and going well beyond the call of duty. These are the people who make you proud to be at AIG.

    Cons

    Both the lack of managerial courage and blatant favoritism shown to (and covering up of mistakes by) certain areas and people brought in or having history with Sr. Executives. Sr. Management is somewhat uneven, ranging on the scale of some real stars to people who you wonder how they got their job.

    Advice to Management

    Don't be afraid of the unpleasant conversations - and moves - that are part of any turnaround. The recent departure of the former CIO is a good start.


  9. Helpful (1)

    "Process callbacks, process requests, escalated calls, fix financial transactions, assist agents."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Brentwood, TN
    Current Employee - Csr1 in Brentwood, TN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at AIG full-time (More than a year)

    Pros

    Great hours, flexible, understanding, and there are advancement opportunities available. I love my job, I just wish we were paid more.

    Cons

    The pay is low for the work expected without annual raises. They don't give merit raises or cost of living raises, and the bonuses are contingent on company performance not your own.

    Advice to Management

    Give raises annually based on merit or at least cost of living


  10. Helpful (2)

    "AIG needs to care about its employees."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at AIG full-time (More than a year)

    Pros

    1. The flexible working hours and the option to work from home for one to two days a week is great.
    2. Initial pay when hired.
    3. 401k and benefits are good.

    Cons

    1. No raise or promotion for years, even though the cost of living keeps increasing. The only way to get a promotion at AIG is to transfer to another team. Management don't care about the high turnover rate and I was shocked as I came from a tech company. When you tell your manager you have a job offer, at a tech company your manager will most probably ask why you are leaving or even provide a retain-offer. Here at AIG, your manager will ask:"Ok, so when is your last day?"

    2. When I go to a service unit in AIG (HR, IT, etc), I kind of fill I am in DMV. People keep talking to colleagues without noticing you or talking to you like you are an idiot. The low efficiency is everywhere. Image it takes over a month to get a replacement microwave or a hot water fountain that breaks again in two weeks! You keep hearing from senior people in the company say that "yeah, this is AIG", which makes me feel really bad because obviously people here have gotten used to the government-style low efficiency at AIG.

    3. Senior management care about the board, wall street, their own bonuses, but not the future of the company, or the employees. Replacing the CEO or any senior management without changing the way AIG does its business will not save AIG. Underwrting strategy is just one of the examples. A changing industry environment (soft market to hard market or the other way around) will only make it worse, or just cover up the problems that will emerge again in the future.


  11. "Good for a start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Analyst in New York, NY
    Current Employee - Account Analyst in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AIG full-time (Less than a year)

    Pros

    Easy going environment, procedures are constantly changing, great start to understand insurance and get involved in the field

    Cons

    The constant updates , with a patchy system



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