AMERCO Reviews | Glassdoor

AMERCO Reviews

Updated February 21, 2017
8 reviews

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2.3
Star Star Star Star Star
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AMERCO Chairman and President Joe Shoen
Joe Shoen
4 Ratings

Employee Reviews

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  1. "Talk about low pay!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Storage Custodian in Raleigh, NC
    Current Employee - Storage Custodian in Raleigh, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    In my position, I rarely have to deal with customers. 20% discount on rooms and trucks. There is flexibility in the schedule.

    Cons

    The pay is very low, little room for advancement. When things are going well, you will have get more hours than you want, but when business is down, you will be lucky to get 2-3 hours a week!

    Advice to Management

    Do unto others as you would have done to you.


  2. "Good opportunity"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Real Estate Representative in Phoenix, AZ
    Current Employee - Real Estate Representative in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at AMERCO (More than 3 years)

    Pros

    Interaction with upper echelon (CEO, CFO, District VPs) of Uhaul on a day to day basis. Laid back atmosphere. Raises are earned quickly. President of company is a good leader.

    Cons

    It is extremely understaffed. Unevenly distributed workload. Rampant Nepotism. Very negative work environment and mean coworkers. No bonuses or commissions structure.


  3. "Roadside Assistance Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Roadside Assistance in Phoenix, AZ
    Former Employee - Roadside Assistance in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AMERCO part-time (More than a year)

    Pros

    You had the job working at home and were not often bothered by management. And it was nice to help people.

    Cons

    The management treated us as if we were not really employees. And some of the people who needed assistance were so obnoxious, heartless and cruel it was almost too much.

    Advice to Management

    Treat on-line employees as you would anyone working in the building. Include them in events, awards, etc. And make sure the rules for dealing with BAD customers are upheld and in place.


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  5. "DC Metro U-Haul is run by an idiot."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Washington, DC
    Former Employee - General Manager in Washington, DC
    No opinion of CEO

    Pros

    GM and Verizon discounts. Good people, and depending on the location, you can help alot of people get along in life. Rough times we live in, perfect place to put a smile on a stranger's face.

    Cons

    Depending on the region, the upper echelon of management is typically idiots. Most of them lack the proper education to run a region of centers.

    Advice to Management

    Get an education of some sorts, then try to run a business. How can so much be run by somebody who probably could run an ice cream truck. Sad. Too many cooks in the kitchen.


  6. Helpful (1)

    "Great Company to Work For, Publicly Traded but Privately Run"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Phoenix, AZ
    Former Employee - Project Manager in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    Depending on which department you work for, you will have some of the best bosses you could ever have. They are passionate and knowledgeable, and they are focused on making Amerco better while at the same time providing you with the best opportunity for growth. The length of service can be both good and bad - this company has folks that have been with the company for 20-30 years or more. The good: strong industry knowledge and passion for the company. The downside: Outside ideas may not come by as often.

    Cons

    The gas price spike and the housing market crisis are impacting the moving industry, so compensation and hiring may not be as competitive compared to some other industries. The length of service can be both good and bad - this company has folks that have been with the company for 20-30 years or more. The good: strong industry knowledge and passion for the company. The downside: Outside ideas may not come by as often.

    Advice to Management

    Continue to build loyalty from your folks. Increase communication down to the lowest level folks so everybody could continue to be at the same page.


  7. Helpful (1)

    "A great educational experience at a somewhat laid back company in the heart of Phoenix."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Intern in Phoenix, AZ
    Former Employee - Intern in Phoenix, AZ
    Recommends
    Approves of CEO

    Pros

    As an intern, they have you working on real projects, but the supervisors are careful not to overload you with too much work. They do a great job of knowing your capabilities. They also teach you a great deal. The company has a really culture built around their brand, and the founder's family still plays a vital role through out the company. It's also not a "grimy" place to work.

    Cons

    There are definitely a lot of seasoned vets in upper management that will probably never quit. At the same time, the middle management is huge, so it's not like they won't ever promote you.

    Advice to Management

    Continue running a great intern program! The only thing I could ask for more is just to make clear what opportunities for advancement there are.


  8. Helpful (1)

    "Careers Are Short"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    %20 off U-haul equipment rentals.

    Cons

    Depends what department you work at. So called careers don't last loner than a year. Most employees move on to better opportunities.

    Advice to Management

    If you want employees to stick around longer that a year might want to pay better salaries.


  9. "U-Amerco"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    No opinion of CEO

    Pros

    flexible schedule
    potential for bonus compensation

    Cons

    poor leadership in management
    you will work more than the manager and train yourself

    Advice to Management

    When hiring a manger, periodically follow up with employees to see how they are doing.