ANSR Source Reviews in Bangalore, India | Glassdoor

ANSR Source Bangalore Reviews

Updated December 8, 2017
71 reviews

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Bangalore, India Area (India)

2.5
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Rajiv Narayana
44 Ratings

71 Employee Reviews

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Pros
  • Encouraging team leaders, comfortable learning atmosphere, and free lunch ;) (in 14 reviews)

  • Work environment is pretty chilled out (in 13 reviews)

Cons
  • They are least bothered about the attrition rate (in 7 reviews)

  • Middle management needs to be changed completely (in 7 reviews)

More Pros and Cons

  1. Helpful (1)

    "supported me through thick and thin"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Delivery Manager in Bengaluru (India)
    Current Employee - Delivery Manager in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ANSR Source full-time (Less than a year)

    Pros

    I have been with the organization from March 2017. I was diagnosed with a terminal illness in June 2017 and had completely lost all hopes. It was ANSR that provided me complete financial assistance with the emotional support. I am extremely grateful to the CEO, Director of Operations, HR Head and other colleagues in ANSR who supported me during the toughest times of my life.
    Just after 3 months of joining, I cannot expect a big corporate organization to support the way ANSR Source has supported me. A big THANK YOU to ANSR SOURCE and it's Management.

    Cons

    None as such. It would be a disgrace to find any fault with an organization that has supported me through thick and thin.

    Advice to Management

    Thanks for all the support provided.


  2. "Good place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bengaluru (India)
    Former Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ANSR Source full-time (More than 3 years)

    Pros

    Quick growth opportunities for hardworking and loyal employees
    Engaging work
    Diverse team

    Cons

    Growth plateaus out after a while
    Too many changes in structure, roles, too often (but perhaps required)

    Advice to Management

    Invest more in your best resources

  3. "Do NOT waste your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bengaluru (India)
    Current Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ANSR Source full-time

    Pros

    Free lunch
    Pays salary on time
    Restricted work-from-home option
    Inconsistent flexible timing option

    Cons

    ansrsource used to be a good place to work at—emphasis on the use of past tense. It wasn't by any stretch the best place but for many of its shortcomings, you still had an interesting work force and solid leadership that paid attention to its employees, while understanding what services the company provided to its customers. None of these exist today.

    Earlier, the company had a few things going for it. You met interesting people, the leadership was employee-friendly, and you got to work on interesting topics, albeit some of the topics were irrelevant to Indians.

    But since 2014 the company has been in constant flux—in leadership, policies, senior management, company structure, company vision, and even HR. At ansrsource, change is a constant. Not the good kind of change though. The senior management before the current one decided to over staff the office in the bid to have a bigger workforce and bench while hoping that more work will come in. The current management is shrinking the workforce in the name of utilization. These kinds of sudden change can only happen because the executive management has no clear idea as to what this company should be trying to achieve and how it will go about doing it. There is no clear plan or vision, and even worse, the executive management people, who are off-shore, is out of touch with the ground realities and the core team that works out of the India office.

    Work Experience:

    From an employee's point of view, one of the biggest issues that this company had, and continues to have, is the fact that it is very difficult to market your experience here to another company, once you leave ansrsource, that is. There are few other firms that do this kind of business and so the experience you accumulate here mostly falls into a cash-stricken niche market. The academic content industry in India is not really that rich, monetarily or content-wise.

    This issue of "experience" was earlier offset by the positive attributes I mentioned earlier. With those attributes having been eroded, staying back in the company seems pointless. ansr source itself is not a brand name in the content industry and the salaries provided are at average level at best. The amount of work one has to do far outweighs the monetary incentives.

    There is a lack of understanding of what KRAs are and how they need to be used to measure an employee's work, especially during appraisals. Roles and designations are mostly unclear though management makes it a point to come up with new titles and badly thought out KRAs every six months. The last appraisals (2016-2017) were botched because of the sudden change in management. Imagine that at the start of the financial year you were told that you will be appraised for doing A, B, and C, but at the time of appraisal you were told that A and C don't matter and that you are going to be appraised on X, Y, and B. Not very motivating or encouraging sounding to its employees, and quite frankly, very unfair.

    Employees are restricted from taking benefits like work-from-home and sabbatical options. Senior managers sometimes make it look like a crime to take these options. Employees are told that they only have "right" to a salary and are only "privileged" to take work from home and sabbatical options. But these benefits make the job more appealing to a lot of employees as there isn't much in the way of experience or pay that can be leveraged. Even if the employee presents a plan that works both ways, they are still sometimes declined these "privileges."

    General poor communication from these managers makes the whole experience worse.

    Leadership and Tenure Employees:

    The biggest thorn in the flesh for this company is its tenure employees that hold senior positions in this company. Most have been around for seven to twelve years and were previously senior team members, with no prior management experience. There is a serious lack of integrity, professionalism, leadership, and competence on this group of people - these "leaders" span across the delivery and support teams. While the company was trying to expand under the previous management, this lack of competence from senior managers and heads played a vital role in stalling its growth as they were clueless as how to be proper conduits between team members, top management, and changing company visions. In effect, instead of these employees adapting to the growing demands of the company, the company has adapted to the incompetence of these employees. These managers treat their jobs like it's a type of government employment, and I don't mean that in a flattering way. They wield a lot of power and act like stereotypical bureaucrats who play a lot of politics and are severely insecure in their positions. There seems to be a lack of genuine motivation on wanting to drive policies and achieve set goals. The offshore executive management, being lackadaisical, tends to rely on these senior managers and seems to be mislead or maybe they just don't know what to do about it.

    Most of these tenure members are part of an employee's appraisal in the company and, at times, it's unfair that team members are bring appraised by such an incompetent panel. They lack basic communication skills and are mostly rude and unfair to their hard-working team members.

    In contrast to this, a lot of the managers in lower management, though not perfect, and mostly consisting of youngsters, are mostly helpless and try their best to get work done while trying to maintain balance with the issues faced by themselves and their fellow team members. The senior management tends to treat these managers and most of the team members as expendables and adopt an unhealthy headmaster-student kind of attitude with the team members. Lower management is bound to pick up bad habits from their seniors.

    The CEO, though a decent and friendly boss, seems to have relinquished company control to others in the board of directors, as new players are exerting their powers misguidedly.

    The current senior leadership, including the tenure leaders, mostly continues the trends held by the previous management, albeit in more subtle ways, masked by industry jargon, favoritism, and mistrust.

    Utilization:

    The idea of utilization has suddenly gripped the new management and it's in a frenzy to track every minute of what its team members is doing. While tracking utilization is necessary and welcomed by many employees, the way about which the company is tracking it is counterproductive and illogical. Due to bad practices in scheduling and budgeting, many employees end up working more or having to put in extra hours, but these extra hours cannot be captured in the current utilization tracking system, meaning your extra hard work is not officially captured and showcasing it during appraisals or promotion meetings would depend on the word-of-mouth endorsement of your managers. Additionally, due to the complexity of the system of tracking utilization, a lot of the data that goes into it is inaccurate.

    Incentive System:

    To cap it all off, the company uses the utilization data as part of its incentive program to calculate incentives for its team members. The incentive system currently in place does not work for the creative output required from its workforce. But then there is a serious attempt in trying to make the team members' work output seem as if being mundane and mechanical. The company imagines that creating assessment/training content is like making cars in a factory line—you set quality measures and employees will churn out assessment content without errors. This is not the case in reality. In a creative environment, such restrictions are detrimental. The incentive program is not used for incentivization but rather as a punitive measure against the employees, which runs counter to what it should be trying to achieve. The incentive calculation itself is unnecessarily made complex and subject to factors beyond the control of individual employees.

    Human Resources:

    While the HR team does not always directly affect an employee's work, it does play a huge role in crafting an employee's experience at the workplace. The HR team here is missing in executing most of its major functions. They are the antithesis of what an HR team should be. They are disorganized, unresponsive, biased, non-committal, compromised, and apathetic. Constantly, the unimaginative policies that the HR team tries to implement to "increase employee fun" run contrary to what the delivery team is trying to achieve. Despite addition of new leaders in this team, there hasn't been any major change in attitude. It has been reduced to trying to "organize" events that, ironically, employees cannot wholeheartedly take part in (due to the illogical method of utilization tracking). Once again, "clueless" is a good word to describe this team.

    Attrition:

    Due to many of the reasons stated above and others, attrition has sky-rocketed in the company. Attrition happens in every company , but, at the moment, apart from new team members, a lot of the lower-level managers and senior team members have started to quit. These are mostly employees who have been in the company for three to five years. It's like their patience has run out. The company is not even trying to fix this and it may be working in their favor as it aims to reduce headcount. But they are losing out on talented employees and those who have invested their time and energy in this place.

    One offshore senior executive even had the gall to say, "Weaklings are leaving the company," during a company meeting in the Bangalore office to all of us. Needless to say, a majority of the team members were and are indignant about this incident.

    That's just the tip of the ice berg.

    Advice to Management

    Be more involved in the operations in the Bangalore office. Please appraise your senior leadership, especially the tenure ones, in Bangalore accurately. They seemed to be irrelevant in the current scheme of things. How they add value to our work is beyond the comprehension of team members. This is not a government job. They are demotivated, lacking business knowledge, uninspiring, constantly politicking with the offshore leadership, unwilling to learn, and mostly unprofessional. Please help them.

    While change is inevitable, you can't expect employees to be okay with constant changes, especially those that adversely affect their work and eventually their appraisals. A lot of changes being made also affect an employee's day-to-day work. Don't say one thing and do the other. Make up your mind about policies and after implementing them please give employees time to get used to changes, and take in their inputs. Reduce confusion by employing better communicators in key positions, or extensively train existing ones. Current HR and senior managers are poor communicators and organizers. Please help them.

    Review current scheduling and budgeting practices and training managers in understanding the big picture and how it affects revenue and team morale. Be transparent about the state of the company and where we stand as an organization in the market.

    Take better care of your employees. Revamp the incentive system or get rid of it. Embrace the creative nature of our work and find non-monetary methods of incentivizing employees.

    Show us how our work actually impacts education and not just cover it in a mundane town hall meeting in a few impassive lines. Educate the team members on factors relating to education. Implement skill mapping system to better leverage team members and to keep work interesting. Please help us.


  4. "Recommends Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trainee Author in Bengaluru (India)
    Current Employee - Trainee Author in Bengaluru (India)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at ANSR Source full-time (Less than a year)

    Pros

    There's a lot of scope for learning. The environment is relaxed.

    Cons

    The project scheduling is chaotic, and one is usually inundated with work or has no work at all.

    Advice to Management

    Make your processes of working more systematic.


  5. "about company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Physician Assistant in Bengaluru (India)
    Current Employee - Physician Assistant in Bengaluru (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ANSR Source full-time (Less than a year)

    Pros

    good salary
    good work culture
    good work life
    good pack
    good team

    Cons

    nothing to comment at present


  6. Helpful (2)

    "Author"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Author in Bengaluru (India)
    Current Employee - Author in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ANSR Source full-time (More than 3 years)

    Pros

    Pays the bills, I guess

    Cons

    Incompetent managers
    Unrealistic deadlines
    Lack of empathy towards employees

    Advice to Management

    Please make sure you appoint managers based on their ability to manage people and not their ability to do basic math. The last 8-9 months has seen you lose some of your best employees you've had all because of bad managerial decisions. Please address the jarringly obvious power struggle between managers. It seems to be causing them to lash out at the team members they are managing. Your authors and reviewers are the reason ANSR has been around for over a decade and management has successfully pissed off almost every single one of them.


  7. "Great Company to work with!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bengaluru (India)
    Current Employee - Anonymous Employee in Bengaluru (India)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ANSR Source full-time (More than a year)

    Pros

    Employee friendly policies.
    Consistently thinking of doing better.
     Good Insurance policy.
    Parental insurance policy.
    Learning opportunities.
    Good nature of work.
    Open culture.

    Cons

    Week communication.
    Immature managers to deal with.
    HR needs to be improved overall.

    Advice to Management

    HR can be improved.

  8. Helpful (1)

    "Decent company for a fresher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bengaluru (India)
    Current Employee - Anonymous Employee in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ANSR Source full-time (More than 3 years)

    Pros

    Great people
    Decent compensation for entry level jobs

    Cons

    Poor communication about changes
    Lack of clear growth opportunities


  9. Helpful (7)

    "The experience was good only till 2013. Things turned out to be bad and then worse."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Academic Author in Bengaluru (India)
    Current Employee - Academic Author in Bengaluru (India)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ANSR Source full-time (More than 3 years)

    Pros

    There are no pros anymore. This place used to be good till 2013. Things changed for the worse.

    Cons

    Too many things to mention.
    *Bad management
    *Bad policies
    *HR is fit for nothing
    *You'll end up losing your money while working here. Also, many people are not given incentives when they quit. The HR blames your manager for the loss and video versa.
    *Managers play dirty. They either threaten you in the name of incentives or wrt your growth in the company.
    *Favouritism for friends and people who flatter the managers and management
    *Distribution of work is uneven. People who agree to help are burdened with a lot of work and are never appreciated for it.
    *There's no use of being loyal to this company

    Advice to Management

    You never take any advice. So, I would not want to waste my energy in giving any advice to you.


  10. Helpful (5)

    "Ansrsource - A company with no core values"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Editor in Bengaluru (India)
    Current Employee - Senior Editor in Bengaluru (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at ANSR Source full-time (More than 5 years)

    Pros

    Well established elearning company still figuring to establish best practices.

    Cons

    Many:
    (1)The managers are not good. They treat employees as machines and do not understand employee concerns.
    (2) Frequent changes in structure. Though the company was established in 2004, it still has no set up processes, well established leadership in middle management is required.
    (3) With current changes, managers are only looking for their own KRA's rather focusing on the big picture.
    (4) No career path
    (5) Experience achieved here is irrelevant in the market.
    (6) Few BU heads are not capable to handle their department ...Media team...Team members are given more work to handle and their effort is not appreciated.

    Advice to Management

    Focus on employee concern, speak more and take action.


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