APAC Customer Services Reviews | Glassdoor

APAC Customer Services Reviews

Updated February 5, 2017
361 reviews

Filter

Filter

Full-time Part-time

2.3
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
97 Ratings

361 Employee Reviews

Sort: Popular Rating Date

Pros
  • good first-time call center company work experience (in 18 reviews)

  • Full time, no weekends, work from Home, full benifits after 90 days (in 14 reviews)

Cons
  • They really treat the call center associate s like a tool (in 27 reviews)

  • The team leads are no help when you have questions about the client (in 14 reviews)

More Pros and Cons

  1. Helpful (1)

    "Customer service Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSR-1 in Onalaska, WI
    Former Employee - CSR-1 in Onalaska, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    If you like to be on the phone, problem solving and you are a people person, it's the job for you.

    Cons

    Things can be very vague and open to interpretation. That in itself makes it hard for employees to know what to tell customers. Things are always changing and hard to stay up on.

    Advice to Management

    Everyone should get on the same page. A lot of supervisors have completely different ans for the exact same question.


  2. "Very impersonal, did not feel valued"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative - APAC in Utica, NY
    Former Employee - Customer Service Representative - APAC in Utica, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Paid training, slightly higher than minimum wage, garage parking available, on bus route, opportunities for bonuses as well as promotion

    Cons

    Ridiculous expectations for call documentation and bonus goals. The team leaders tend to be pleasant but unable to help other than providing encouragement to maintain low call time

    Advice to Management

    Customer issues often take time to resolve. Being personable also adds time. Understand this.


  3. "A horrible waste of life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist in Tampa, FL
    Former Employee - Billing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (More than 3 years)

    Pros

    *If you can ignore life, it's good starting pay and great resume builder.
    *They hire within.

    Cons

    Not sure where to start...
    HR is a joke, hiring within so everyone already has their opinions about all others (like middle school)
    Middle management:to get there you have to kiss some serious --- but those that have made it try so hard to lighten the mood of the call center but it can never last.
    Management: horrible group of people that dont know, or care to know how to do their job.

    My best advice is, stay under the radar, work the insane OT that they provide as an [required] option and if asked, do management to get it on your resume. If you dont care to have that on your resume, STAY AWAY. pay sucks and it will make your LIFE (not just job) a living hėĺĺ

    Advice to Management

    Literally, start over.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Good employer and an easy job if you listen and learn."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - APAC Customer Service Representative in Tucson, AZ
    Former Employee - APAC Customer Service Representative in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at APAC Customer Services full-time (More than a year)

    Pros

    Consistent work schedule. Willing to work around your school schedule if you bring in paperwork showing you are entolled and paid for.

    Cons

    They keep track of every minute and second so if you're taking too frequent and or long breaks they will catch on quickly and if you are doing it to avoid calls they will write you up for call avoidance.

    Advice to Management

    Just be honest and straight forward with your agents about your expectations..


  6. "High-pressure phone pool job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services full-time

    Pros

    Good starting job if you have no work experience.
    Full pay during training.
    Generally friendly, supportive coworkers.

    Cons

    Dehumanizing, corporate drone environment.
    Tightly limited breaks.
    High pressure environment, strong emphasis on time limitations.
    Basic considerations such as work schedules tightly coupled to productivity.
    Sink-or-swim approach to training & job development after initial introductory period.

    Advice to Management

    Don't treat your employees like slaves!


  7. Helpful (1)

    "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Phoenix, AZ
    Former Employee - Team Leader in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services full-time (More than a year)

    Pros

    There isn't much of an upside. The management team does not support you in your role. There is no proper training in place, they have unattainable expectations of their team leads, and an unrealistic expectation of the department goals.

    Cons

    They don't put the right people in the right position. People with no call center exp. are put in management positions, people with more exp get paid a lot less than they should. They make bad business decisions, i.e. dropping their contract with Apple, and going with Best Buy.

    Advice to Management

    Be supportive, have realistic expectations, and TRAIN YOUR EMPLOYEES.


  8. "Escalation rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Awful jobs no pros, they don't care about their employees. They eventually changed there name at the location here In town so people think it's a different place.

    Cons

    Awful pay, they don't pay you correctly


  9. "Not Great but Not Bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative (CSTA) in Green Bay, WI
    Former Employee - Customer Service Representative (CSTA) in Green Bay, WI
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Opportunity to advance if you do your job well. Many avenues of "teaching/learning" available for you to get better at your job.

    Cons

    Sometimes management cares more about low handle times than overall customer satisfaction. I personally believe that you treat the customer with respect and should care about their satisfaction whether you can get it done in 2 minutes or 20. Additionally, the pay is NOT that great and raises are not frequent.

    Advice to Management

    Pay people a living wage, especially since the stress can be high.


  10. "Administrative assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Tucson, AZ
    Former Employee - Administrative Assistant in Tucson, AZ

    I worked at APAC Customer Services full-time

    Pros

    The people that I worked with were cool and it never felt like it work.

    Cons

    I had no cons about working here


  11. "custoemr care rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    fun work environment, easy to leran

    Cons

    rite now there is no complaints



Showing 361 of 368 reviews
Reset Filters