APAC Customer Services Reviews | Glassdoor

APAC Customer Services Reviews

Updated October 25, 2017
370 reviews

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2.3
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Approve of CEO
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James P. McGrath
100 Ratings

370 Employee Reviews

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Pros
  • good first-time call center company work experience (in 18 reviews)

  • Full time, no weekends, work from Home, full benifits after 90 days (in 14 reviews)

Cons
  • call center environment, calls are monitored and tracked by the minute, must follow procedures to get good times to get bonuses (in 24 reviews)

  • When your hired they will tell you that the rumor involving their turnover rate is a rumor (in 8 reviews)

More Pros and Cons

  1. "REASONABLE"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services full-time

    Pros

    Friendly people ENVIRONMENT. Professional team.

    Cons

    Some employees are unprofessional but overall ok.


  2. "Poorly run and poorly managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time

    Pros

    Solid job for young people, or part time work

    Cons

    Some of the worst employees get promoted in management and no one checks them, no one gives them a reason to improve.

  3. "QA"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services full-time

    Pros

    Able to work at own pace.

    Cons

    Low pay and not so great management.


  4. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Corpus Christi, TX
    Former Employee - Anonymous Employee in Corpus Christi, TX

    I worked at APAC Customer Services part-time (More than a year)

    Pros

    Work environment gives you an opportunity to meet new people everyday and help them. Paid training, room for growth, lots of overtime available.

    Cons

    call center environment, calls are monitored and tracked by the minute, must follow procedures to get good times to get bonuses.


  5. "Needs Improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services full-time

    Pros

    Very relaxed environment/ you can become very comfortable quickly

    Cons

    Too much mess and gossip...Starting with management.... And huge issue with bedbugs!!!

    Advice to Management

    Make yourselves more available to assist


  6. "Apac review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Support Specialist in Phoenix, AZ
    Former Employee - Customer Service and Support Specialist in Phoenix, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Fun staff and good training and hours, cared about family

    Cons

    Wages were not as good as I would have liked


  7. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APAC Customer Services part-time

    Pros

    Great place to work if you are in school. Managers are willing to work with school schedule.

    Cons

    No room for growth if you are looking for a career.

  8. "Call Center"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    This company provides ample training for its new employees to be able to do the job required.

    Cons

    Low pay, call center environment


  9. "Quick and brutal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Coach in Hampton, VA
    Former Employee - Team Coach in Hampton, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (More than a year)

    Pros

    Easy hiring process in one day. Easy to promote from within

    Cons

    Verbal abuse from callers. No real "break" time. No tolerance of personal issues. get pestered to come in when sick.


  10. "Not a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Davenport, IA
    Current Employee - Customer Service Representative in Davenport, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at APAC Customer Services full-time (More than 5 years)

    Pros

    Flexible schedules and overtime is usually available

    Cons

    Low pay, the affordable health insurance is really bad, high employee turnover rate, old outdated equipment, bonuses are available but management keeps making it harder to impossible to qualify for it

    Advice to Management

    Raise the hourly rate so we don't have to work overtime or get second jobs to survive. Better more affordable health insurance. Stop breathing down our necks and always looking for ways to get rid of people.


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