APAC Customer Services Reviews | Glassdoor

APAC Customer Services Reviews

Updated March 19, 2019
378 reviews

Filter

Filter


2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
James P. McGrath
102 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "The team leaders tend to be pleasant but unable to help other than providing encouragement to maintain low call time" (in 7 reviews)

More Pros and Cons

  1. "Best place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Positive Outlook

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Nicest employees that help elevate status

    Cons

    Customers can be rude at times

    Advice to Management

    Never miss a day


  2. "Good for individuals who need a flexible schedule"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time (Less than a year)

    Pros

    Most of the supervisors seem really understanding of employees, when I was there we could choose different schedules according to availability.

    Cons

    It can be stressful to handle some of the customers.

  3. "Apac customer agent"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services part-time (Less than a year)

    Pros

    Training program was nice and easy for the most part.

    Cons

    Team leaders weren't always effective with being in charge of getting the calls handled


  4. "CsR1"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APAC Customer Services full-time

    Pros

    Good training, relaxed atmosphere, nice co workers

    Cons

    Too noisy, managers a little narcissistic


  5. "Not the place for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at APAC Customer Services full-time

    Pros

    Most of the coworkers were easy to get along with

    Cons

    People came and went fast.


  6. "Great for intro level call center"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at APAC Customer Services full-time

    Pros

    Flexible schedule, management always looking to do right by employees that meet performance goals and attendance

    Cons

    Too flexible at times, string bad employees along for far too long


  7. "DONT DO IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services full-time

    Pros

    Absolutely none, I only have cons.

    Cons

    Will try to fire you for ridiculous reasons when they get slow. Horrible management, horrible company

    Advice to Management

    Get better management

  8. "APAC does not care much about the employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services full-time (More than a year)

    Pros

    you may meet nice coworkers

    Cons

    they hire new people every week. the supervisors are not too kind. they have no consideration for family emergencies.

    Advice to Management

    treat the employees more valuable, that way you do not have to hire new people every week.


  9. "Team Lead"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at APAC Customer Services full-time

    Pros

    Great leadership support and experience

    Cons

    Schedule can be all over the place


  10. "Not the best job for those looking for a career."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at APAC Customer Services full-time (More than 5 years)

    Pros

    There are advancement opportunities and upward mobility due to the turnover in the industry.

    Cons

    The turnover in the company is driven by low margin work that has less management than is needed.